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Yahoo
4 days ago
- General
- Yahoo
Pennsylvania officials report they have fixed the statewide 911 disruption
The Pennsylvania Emergency Management Agency reported that 911 services have been restored in the commonwealth, though the cause is still under investigation. The statewide NextGen 911, which provides the network services for the commonwealth, detected a situation around 2 p.m. Friday where calls were intermittently failing to be delivered, according to Randy Padfield, director of Pennsylvania Emergency Management Agency. This was originally detected with calls going into the Delaware County 911 call center. PEMA officials said they worked late into the night with county 911 offices and tech experts "to restore this critical emergency service to its full capacity." "We worked with counties to fully test that the system is operational," PEMA officials said on its Facebook page. "Please do not call 911 for testing purposes; leave lines open for true emergencies." Bob Dowd, director of the Lebanon County Department of Emergency Services, said that all 911 call delivery services to Lebanon County have been restored as of 11 p.m. Friday evening. Padfield said the issue was "an anomaly" for officials that work with the NextGen 911 system, which he described as working flawlessly through issues that include severe weather events. "It could be a software issue, it could be a hardware issue," he said in a press conference Friday. "What we know is that it doesn't appear to be the result of a software update that was pushed, based on our communications with the Next Gen 911 service provider." PEMA reported that officials were still identifying the root cause of the issues with the system, and said they would update residents to a cause "as soon as we can." This is an ongoing story. Please check back for updates. Matthew Toth is a reporter for the Lebanon Daily News. Reach him at mtoth@ or on X at @DAMattToth. This article originally appeared on Lebanon Daily News: Pa officials restored 911 services after statewide intermittent outage
Yahoo
5 days ago
- General
- Yahoo
Pennsylvania officials report statewide 911 disruption
Several counties are reporting a statewide intermittent 911 outage. Pennsylvania residents received alerts saying that residents experiencing issues contacting 911 are asked to contact their local 911 center on non-emergency lines for the time being. Bob Dowd, director of the Lebanon County Department of Emergency Services, said Lebanon County residents should call 717-708-2746 for assistance until the problem is resolved. The York County Office of Emergency Management reported on Facebook that there is a disruption in the 911 phone system. "York County 911 is still handling calls, which are being re-routed to non-emergency numbers," officials said. "Because of this, there may be a delay in the calls being answered." York residents can call 717-854-5571 for assistance until the problem is resolved. The cause of the outage was not released as of Friday afternoon. This is an ongoing story. Please check back for updates. Matthew Toth is a reporter for the Lebanon Daily News. Reach him at mtoth@ or on X at @DAMattToth. This article originally appeared on Lebanon Daily News: Pennsylvania officials report statewide 911 issue
