Latest news with #BottomlessBurgerPass
Yahoo
18-04-2025
- Business
- Yahoo
Red Robin customers fume as website crashes during bottomless burger pass sale
Red Robin customers have expressed their frustrations about the company's website crashing when its latest promotion was up for grabs. On Thursday, Red Robin launched the $20 Bottomless Burger Pass, which allows customers to order one gourmet burger with a bottomless side of their choice for each day in the month of May. The pass, which went up for sale on Red Robin's website on Thursday morning, can be used at any of the brand's restaurants in the U.S. However, many customers said they tried and failed to buy the black and gold pass, with Red Robin's website not loading for them. 'I spent literally an hour refreshing for the burger pass, what incredible incompetence,' one person wrote in a Reddit post. 'I finally get the cashstar page to load after 50 minutes of CONSTANT refreshing (after setting an alarm to be up for this), enter my address, and BOOM it's all sold out.' 'Was the whole thing a marketing stunt? Did anyone actually get through? We got to enter our info, but no way to complete the transaction,' another asked in the comments. A third Reddit user said that when they got the pass, after three failed attempts, it cost $682 and not $20. However, they said they were later refunded the money. On X, multiple people reiterated how difficult it was to get the Red Robin pass. 'I only woke up this early to try and score a free month burger pass at red robin only for the site to not load,' one wrote. 'The Red Robin burger pass got bought out by bots, and everyone else who managed to get through gets met with this stupid scam,' another wrote with a screenshot of their online checkout with the pass, which was $682. 'Literally a captcha would have worked. anything. @redrobinburgers this is so unfair.' A third person quipped about Red Robin's website receiving more traction than ever because of the deal. 'Red Robin has probably never had more than four users on their site at the same time, then they announce their burger pass and told their one I.T. guy to be ready,' the X user joked. Following the controversy, Red Robin issued an apology for its website crashing. 'We did everything we could to anticipate interest in the Bottomless Burger Pass, including working with our web and gift card partners to prepare for the influx of traffic, but due to overwhelming excitement in the pass — 12 million visits in the matter of seconds — our website and supporting systems crashed,' a representative said in a statement to The Independent. 'We're sorry that this happened to our loyal guests. All passes have been sold. Red Robin Royalty members have the chance to win free burgers for a year. Members automatically get an opportunity to win the prize when they buy both a burger and a beverage through their account anytime between May 1 and May 31. Customers who sign up for Red Robin Royalty during May 2025 can also participate. Red Robin's new offers come after the fast-casual franchise reported a decrease in its 2024 fiscal fourth quarter total revenues compared to 2023. 'Total revenues are $285.2 million, a decrease of $23.8 million primarily due to the fourth quarter of fiscal 2024 including 12 operating weeks compared to 13 operating weeks in the fourth quarter of fiscal 2023,' the company's report reads, noting that the net loss was $39.7 million in this period, up from $13.7 million in 2023. In another effort to up its foot traffic, Red Robin will soon be debuting a new 'sizzling summer menu' with five fresh items, including a Backyard BBQ Pork Burger, Backyard BBQ Pork Nachos, Peach-Berry Freckled Lemonade, Spiked Peach-Berry Freckled Lemonade, Non-Alcoholic Peach-Berry Freckled Lemonade, and a Peaches & Cream Milkshake. The new menu picks will be available from April 28 through the summer.
Yahoo
18-04-2025
- Business
- Yahoo
Red Robin customers fume as website crashes during bottomless burger pass sale
Red Robin customers have expressed their frustrations about the company's website crashing when its latest promotion was up for grabs. On Thursday, Red Robin launched the $20 Bottomless Burger Pass, which allows customers to order one gourmet burger with a bottomless side of their choice for each day in the month of May. The pass, which went up for sale on Red Robin's website on Thursday morning, can be used at any of the brand's restaurants in the U.S. However, many customers said they tried and failed to buy the black and gold pass, with Red Robin's website not loading for them. 'I spent literally an hour refreshing for the burger pass, what incredible incompetence,' one person wrote in a Reddit post. 'I finally get the cashstar page to load after 50 minutes of CONSTANT refreshing (after setting an alarm to be up for this), enter my address, and BOOM it's all sold out.' 'Was the whole thing a marketing stunt? Did anyone actually get through? We got to enter our info, but no way to complete the transaction,' another asked in the comments. A third Reddit user said that when they got the pass, after three failed attempts, it cost $682 and not $20. However, they said they were later refunded the money. On X, multiple people reiterated how difficult it was to get the Red Robin pass. 'I only woke up this early to try and score a free month burger pass at red robin only for the site to not load,' one wrote. 'The Red Robin burger pass got bought out by bots, and everyone else who managed to get through gets met with this stupid scam,' another wrote with a screenshot of their online checkout with the pass, which was $682. 'Literally a captcha would have worked. anything. @redrobinburgers this is so unfair.' A third person quipped about Red Robin's website receiving more traction than ever because of the deal. 'Red Robin has probably never had more than four users on their site at the same time, then they announce their burger pass and told their one I.T. guy to be ready,' the X user joked. Following the controversy, Red Robin issued an apology for its website crashing. 'We did everything we could to anticipate interest in the Bottomless Burger Pass, including working with our web and gift card partners to prepare for the influx of traffic, but due to overwhelming excitement in the pass — 12 million visits in the matter of seconds — our website and supporting systems crashed,' a representative said in a statement to The Independent. 'We're sorry that this happened to our loyal guests. All passes have been sold. Red Robin Royalty members have the chance to win free burgers for a year. Members automatically get an opportunity to win the prize when they buy both a burger and a beverage through their account anytime between May 1 and May 31. Customers who sign up for Red Robin Royalty during May 2025 can also participate. Red Robin's new offers come after the fast-casual franchise reported a decrease in its 2024 fiscal fourth quarter total revenues compared to 2023. 'Total revenues are $285.2 million, a decrease of $23.8 million primarily due to the fourth quarter of fiscal 2024 including 12 operating weeks compared to 13 operating weeks in the fourth quarter of fiscal 2023,' the company's report reads, noting that the net loss was $39.7 million in this period, up from $13.7 million in 2023. In another effort to up its foot traffic, Red Robin will soon be debuting a new 'sizzling summer menu' with five fresh items, including a Backyard BBQ Pork Burger, Backyard BBQ Pork Nachos, Peach-Berry Freckled Lemonade, Spiked Peach-Berry Freckled Lemonade, Non-Alcoholic Peach-Berry Freckled Lemonade, and a Peaches & Cream Milkshake. The new menu picks will be available from April 28 through the summer.
USA Today
18-04-2025
- Business
- USA Today
Some were accidentally charged $682 for Red Robin's burger pass: 'We sincerely apologize'
Some were accidentally charged $682 for Red Robin's burger pass: 'We sincerely apologize' If used daily, the total value of the Bottomless Burger Pass is up to $682. Show Caption Hide Caption How to make burgers in bulk Make delicious, juicy burgers for larger crowds with this hack. Problem Solved Red Robin fans jumped at the opportunity to buy a pass granting them bottomless burgers all May, but the promotion encountered some hiccups, including the burger chain's website crashing and some customers being overcharged at checkout. While some were able to purchase the coveted Bottomless Burger Pass with no issue on April 17, Red Robin told USA TODAY that a select few encountered an error that charged them the whopping total value of the promotion − $682. "After the $20 pass sold out, the cost of the pass briefly showed as full value ($682) on our gift card partner's website. This error was resolved, and we sincerely apologize for any confusion," a Red Robin spokesperson said in a statement on April 18. According to Red Robin, the error "impacted a small amount of fans" who were already in the purchase process when the passes sold out. Refunds were processed the same day, the burger chain added. The Bottomless Burger Pass was advertised as a $20 black and gold card that earned customers the right to a burger and a bottomless side of fries every day of May, which happens to be National Burger Month. Red Robin's website crashed due to 'influx of traffic' During the release of the Bottomless Burger Passes, Red Robin's website crashed unexpectedly, making it difficult for customers to take advantage of the promotion. "We did everything we could to anticipate interest in the Bottomless Burger Pass, including working with our web and gift card partners to prepare for the influx of traffic, but due to overwhelming excitement in the pass, our website and supporting systems crashed," Red Robin said in a statement to USA TODAY on April 17. "We're sorry that this happened to our loyal guests. All passes have been sold. We are still gathering information on total traffic to the site." Although the passes have sold out, Red Robin said customers can still enter for a chance to win free burgers for a year through its "Red Robin Royalty Sweepstakes." Throughout May, members will be able to win burgers and other prizes by buying both a burger and a beverage while logged into their account at participating Red Robin locations. New members who sign up for the Red Robin Royalty during May will also be entered for an opportunity to win, according to the burger chain. What's the value of the Bottomless Burger Passes? If a Bottomless Burger Pass holder takes advantage of the promotion daily, the potential value of the card would be up to $682, according to Red Robin. Customers should keep in mind that substitutions, additions or premium sides may result in an additional charge, the burger chain added. The passes, which Red Robin announced on April 14, were limited to one card per customer.
Yahoo
17-04-2025
- Business
- Yahoo
Red Robin unveils burger pass that can get you bottomless burgers in May: How to get one
If the idea of bottomless burgers sounds enticing to you, Red Robin has an exciting opportunity for you to take advantage of. Red Robin announced Monday it has launched the Bottomless Burger Pass. For just $20, customers who purchase the pass will receive a black-and-gold card in the mail that earns them the right to a burger and a bottomless side of fries every day for the month of May, which is National Burger Month. The passes go on sale April 17 at 9 a.m. MT/11 a.m. ET, and the company said in a news release that only a limited quantity will be available, so customers are encouraged to act quickly. There is a limit of one card per customer. The passes can be purchased at Customers can use the card May 1-31, however substitutions, additions or premium sides may result in an additional charge, the burger chain said. If used every day, the card has a total potential value of up to $682, according to Red Robin. For those who aren't able to secure a Bottomless Burger Pass, Red Robin Royalty members will have the chance to win free burgers for a year. The company said Royalty members will be automatically entered to win along with other prizes by purchasing both a burger and a beverage while logged into their account during the month of May at participating Red Robin restaurants, on or the Red Robin mobile app. New members who join the program in May will be automatically entered to win, and a total of 12 winners will be selected at random, the chain said in a news release. In addition to the Bottomless Burger Pass, Red Robin also announced a new limited-time summer menu that will be available beginning April 28 at all U.S. locations and June 9 at locations in Canada. The menu includes: Backyard BBQ Pork Burger: Topped with hickory-smoked pulled pork, Whiskey River BBQ sauce, hardwood-smoked bacon, cheddar, crispy onion straws, pickles and mayo. Served with a choice of a bottomless side. Backyard BBQ Pork Nachos: Red Robin's classic Yukon Chips stacked with hickory-smoked pulled pork, drizzled with New Belgium Fat Tire beer cheese bacon fondue, Whiskey River BBQ sauce and ranch, and topped with fresh jalapeño. Peach-Berry Freckled Lemonade: Red Robin's famous blend of Minute Maid lemonade, diced peaches, peach purée, and strawberries. Spiked Peach-Berry Freckled Lemonade: Grey Goose vodka, strawberries, diced peaches, peach purée and Minute Maid lemonade. Peaches & Cream Milkshake: Handspun creamy vanilla soft serve, diced peaches and peach purée topped with whipped cream and peach gummy rings. Make it boozy with a shot of Maker's Mark whisky. Gabe Hauari is a national trending news reporter at USA TODAY. You can follow him on X @GabeHauari or email him at Gdhauari@ This article originally appeared on USA TODAY: Red Robin offers Bottomless Burger Pass for unlimited burgers in May
USA Today
17-04-2025
- Business
- USA Today
Red Robin unveils burger pass that can get you bottomless burgers in May: How to get one
Red Robin unveils burger pass that can get you bottomless burgers in May: How to get one Show Caption Hide Caption How to make burgers in bulk Make delicious, juicy burgers for larger crowds with this hack. Problem Solved If the idea of bottomless burgers sounds enticing to you, Red Robin has an exciting opportunity for you to take advantage of. Red Robin announced Monday it has launched the Bottomless Burger Pass. For just $20, customers who purchase the pass will receive a black-and-gold card in the mail that earns them the right to a burger and a bottomless side of fries every day for the month of May, which is National Burger Month. The passes go on sale April 17 at 9 a.m. MT/11 a.m. ET, and the company said in a news release that only a limited quantity will be available, so customers are encouraged to act quickly. There is a limit of one card per customer. The passes can be purchased at Customers can use the card May 1-31, however substitutions, additions or premium sides may result in an additional charge, the burger chain said. If used every day, the card has a total potential value of up to $682, according to Red Robin. For those who aren't able to secure a Bottomless Burger Pass, Red Robin Royalty members will have the chance to win free burgers for a year. The company said Royalty members will be automatically entered to win along with other prizes by purchasing both a burger and a beverage while logged into their account during the month of May at participating Red Robin restaurants, on or the Red Robin mobile app. New members who join the program in May will be automatically entered to win, and a total of 12 winners will be selected at random, the chain said in a news release. Red Robin also unveils limited-time summer menu In addition to the Bottomless Burger Pass, Red Robin also announced a new limited-time summer menu that will be available beginning April 28 at all U.S. locations and June 9 at locations in Canada. The menu includes: Backyard BBQ Pork Burger: Topped with hickory-smoked pulled pork, Whiskey River BBQ sauce, hardwood-smoked bacon, cheddar, crispy onion straws, pickles and mayo. Served with a choice of a bottomless side. Topped with hickory-smoked pulled pork, Whiskey River BBQ sauce, hardwood-smoked bacon, cheddar, crispy onion straws, pickles and mayo. Served with a choice of a bottomless side. Backyard BBQ Pork Nachos: Red Robin's classic Yukon Chips stacked with hickory-smoked pulled pork, drizzled with New Belgium Fat Tire beer cheese bacon fondue, Whiskey River BBQ sauce and ranch, and topped with fresh jalapeño. Red Robin's classic Yukon Chips stacked with hickory-smoked pulled pork, drizzled with New Belgium Fat Tire beer cheese bacon fondue, Whiskey River BBQ sauce and ranch, and topped with fresh jalapeño. Peach-Berry Freckled Lemonade: Red Robin's famous blend of Minute Maid lemonade, diced peaches, peach purée, and strawberries. Red Robin's famous blend of Minute Maid lemonade, diced peaches, peach purée, and strawberries. Spiked Peach-Berry Freckled Lemonade: Grey Goose vodka, strawberries, diced peaches, peach purée and Minute Maid lemonade. Grey Goose vodka, strawberries, diced peaches, peach purée and Minute Maid lemonade. Peaches & Cream Milkshake: Handspun creamy vanilla soft serve, diced peaches and peach purée topped with whipped cream and peach gummy rings. Make it boozy with a shot of Maker's Mark whisky. Gabe Hauari is a national trending news reporter at USA TODAY. You can follow him on X @GabeHauari or email him at Gdhauari@
