Latest news with #BradWhitcomb
Yahoo
20-05-2025
- Business
- Yahoo
Telstra customers threaten to boycott after third price hike since August: 'Just lost me as a customer'
Telstra customers are threatening to cancel their phone and internet plans after the telco announced a new price hike. Telstra revealed most of its postpaid mobile, mobile data, and home and small business internet plans would become more expensive from July. The company said the change would help improve its mobile network performance and experience, as well as the "reliability and security of our services". However, customers aren't happy about being slugged with another service going up in price. "You've just lost me as a customer," said one person who claimed to have been with the telco for more than 25 years. Telstra customers fume over 'ridiculous' price hikes Common $358 a day expense the ATO lets you claim on tax without receipts Hallway photo reveals urgent $141,000 property price warning as interest rates dropped "You've done nothing to justify the raise in prices. I get nothing but the privilege of paying more for the same thing. I'm a pensioner. I CAN'T. "I am soooo pissed! I'm an inch away from tears." Another customer ripped into the telco, saying: "Typical Telstra charges more for no extra service, haven't gotten anything for the last 5 years of price hikes, and the service isn't any better." "Again?" added a third. "We were only talking about how they put prices up, not so long ago. Oh boy, how time flies when we are all having fun!" This price change comes just a few months after the telco raised prices for prepaid customers by up to $4 back in October, and again for postpaid customers in August. Optus recently announced a similar price jump of $2 to $6 for monthly mobile phone plans, which will kick in on June telco revealed most plans will rise by between $3 to $5 per month. Mobile Bundle 25GB will go from $52 to $57 Basic Plan 50GB will go from $65 to $70 Essential Plan 180GB will go from $75 to $80 The Data Bundle 10GB will go from $10 to $15 Small plan 30GB will go from $25 to $30 Medium plan 100GB will go from $58 to $65 and will increase from 75GB Basic plan 25 speed will go from $89 to $93 Essential plan 50 speed will go from $105 to $109 Premium plan 100 speed will go from $110 to $113 These changes will kick in on July 1. Telstra also said its Premium 100/40 speed Small Business internet tier will actually drop in price from $140 to $125. The Ultimate plan with 250 speed will be $1 cheaper, and the Ultrafast plan 1000 speed will fall from $150 to $139. The lowest-priced starter mobile, starter NBN internet, and premium mobile plans won't be changed. The company's pre-paid mobile plans, as well as its home phone, satellite, and 5G home internet plans will also remain unchanged. Telstra group executive Brad Whitcomb said the company hoped that by increasing prices by up to $5, it would allow them to make big changes. "[We're] increasing our mobile network investment by $800 million over the next four years to extend our leadership and deliver customers the most advanced, resilient and reliable mobile network in the country," he said. "Some customers will start to notice improvements to their speeds and overall experience from later this year." Telstra hopes to soon launch a satellite to mobile messaging capability, which would allow customers with eligible devices to send and receive messages from "almost anywhere in Australia where they don't have mobile coverage". Whitcomb added that the changes to internet plans will allow it to respond to "increased data usage" as Aussies continue to connect smart devices to the web. "This includes 24/7 network monitoring to help protect against scams, 4G back-up to help keep customers connected in an outage and support from our local teams," he said.
West Australian
20-05-2025
- Business
- West Australian
Millions of Aussies set to pay more for their mobile, NBN services with Telstra
Australia's largest telco has hiked the prices of a number of plans, with millions set to pay more - though there could be a silver lining for one group. Telstra consumer group executive Brad Whitcomb said Telstra was changing the price of postpaid mobile, mobile data and home small business internet plans as it looks to invest in its network. 'We're making these changes to help us to invest more to improve our mobile network performance and experience including the reliability and security of our services and continue to ensure we have local support on hand,' Mr Whitcomb said. Under the new plans, most Australians with Telstra will be slugged between $3 to $5 more each month on their mobile and internet. Telstra postpaid mobile plans will jump from $65 to $70, while its NBN25 and NBN50 plans will increase by $4 each and the NBN100 plan by $3. The telco's lowest-start mobile plans, starter NBN plans, and premium plans will remain the same or be lowered in price. Telstra has also lowered the plans of its high-speed home internet plans, with the NBN250 going down $1 per month and the NBN1000 coming down $11 per month. Pre-paid plans will not be changing. In a statement to NewsWire, Telstra said its customers were its priority. 'As you know, our priority always is to tell our customers first when it comes to any pricing changes and provide as much notice before the change comes in as possible,' the telco said. The company said when its half-yearly results were released in February that it was investing $800m in its mobile network. When the results were announced, chief executive Vicki Brady said this was the fourth consecutive year of first-half underlying growth on the back of its mobile business attracting new customers. 'This growth was driven by more people choosing our network, with 119,000 new mobile handheld customers and average revenue per customer growth. Mobile services revenue grew by 3.1 per cent,' Ms Brady said. The price change comes a day after telco rival Vodafone revealed it was calling on the ACCC to investigate claims Telstra has made about its coverage, alleging the company has 'been misleading Australians for more than a decade'. Vodafone's owner TPG Telecom has reported the allegations and says it is considering taking legal action against Telstra, claiming the telco has 'dramatically overstated' the reach of its mobile network by as much as 40 per cent and used the inflated figures to make 'unfair comparisons' against other operators' coverage. Telstra has denied the accusations, with a spokesperson telling NewsWire on Monday that any suggestion the telco had misled the public about the size of its network was 'completely untrue'. The ACCC says it is considering the allegations raised by TPG, though mobile operators do not have a standardised or consistent approach to coverage maps used on websites and in advertising.
Perth Now
20-05-2025
- Business
- Perth Now
Telstra customers hit with new price hike
Australia's largest telco has hiked the prices of a number of plans, with millions set to pay more - though there could be a silver lining for one group. Telstra consumer group executive Brad Whitcomb said Telstra was changing the price of postpaid mobile, mobile data and home small business internet plans as it looks to invest in its network. 'We're making these changes to help us to invest more to improve our mobile network performance and experience including the reliability and security of our services and continue to ensure we have local support on hand,' Mr Whitcomb said. Telstra plans will rise by $3 to $5 depending on the service. NewsWire / Glenn Campbell Credit: News Corp Australia Under the new plans, most Australians with Telstra will be slugged between $3 to $5 more each month on their mobile and internet. Telstra postpaid mobile plans will jump from $65 to $70, while its NBN25 and NBN50 plans will increase by $4 each and the NBN100 plan by $3. The telco's lowest-start mobile plans, starter NBN plans, and premium plans will remain the same or be lowered in price. Telstra has also lowered the plans of its high-speed home internet plans, with the NBN250 going down $1 per month and the NBN1000 coming down $11 per month. Pre-paid plans will not be changing. In a statement to NewsWire, Telstra said its customers were its priority. 'As you know, our priority always is to tell our customers first when it comes to any pricing changes and provide as much notice before the change comes in as possible,' the telco said. The company said when its half-yearly results were released in February that it was investing $800m in its mobile network. Telstra said it wanted to give its customers time before the price hikes. NewsWire / Max Mason-Hubers Credit: News Corp Australia When the results were announced, chief executive Vicki Brady said this was the fourth consecutive year of first-half underlying growth on the back of its mobile business attracting new customers. 'This growth was driven by more people choosing our network, with 119,000 new mobile handheld customers and average revenue per customer growth. Mobile services revenue grew by 3.1 per cent,' Ms Brady said. The price change comes a day after telco rival Vodafone revealed it was calling on the ACCC to investigate claims Telstra has made about its coverage, alleging the company has 'been misleading Australians for more than a decade'. Vodafone's owner TPG Telecom has reported the allegations and says it is considering taking legal action against Telstra, claiming the telco has 'dramatically overstated' the reach of its mobile network by as much as 40 per cent and used the inflated figures to make 'unfair comparisons' against other operators' coverage. Telstra has denied the accusations, with a spokesperson telling NewsWire on Monday that any suggestion the telco had misled the public about the size of its network was 'completely untrue'. The ACCC says it is considering the allegations raised by TPG, though mobile operators do not have a standardised or consistent approach to coverage maps used on websites and in advertising.
News.com.au
20-05-2025
- Business
- News.com.au
Millions of Aussies set to pay more for their mobile, NBN services with Telstra
Australia's largest telco has hiked the prices of a number of plans, with millions set to pay more - though there could be a silver lining for one group. Telstra consumer group executive Brad Whitcomb said Telstra was changing the price of postpaid mobile, mobile data and home small business internet plans as it looks to invest in its network. 'We're making these changes to help us to invest more to improve our mobile network performance and experience including the reliability and security of our services and continue to ensure we have local support on hand,' Mr Whitcomb said. Under the new plans, most Australians with Telstra will be slugged between $3 to $5 more each month on their mobile and internet. Telstra postpaid mobile plans will jump from $65 to $70, while its NBN25 and NBN50 plans will increase by $4 each and the NBN100 plan by $3. The telco's lowest-start mobile plans, starter NBN plans, and premium plans will remain the same or be lowered in price. Telstra has also lowered the plans of its high-speed home internet plans, with the NBN250 going down $1 per month and the NBN1000 coming down $11 per month. Pre-paid plans will not be changing. In a statement to NewsWire, Telstra said its customers were its priority. 'As you know, our priority always is to tell our customers first when it comes to any pricing changes and provide as much notice before the change comes in as possible,' the telco said. The company said when its half-yearly results were released in February that it was investing $800m in its mobile network. When the results were announced, chief executive Vicki Brady said this was the fourth consecutive year of first-half underlying growth on the back of its mobile business attracting new customers. 'This growth was driven by more people choosing our network, with 119,000 new mobile handheld customers and average revenue per customer growth. Mobile services revenue grew by 3.1 per cent,' Ms Brady said. The price change comes a day after telco rival Vodafone revealed it was calling on the ACCC to investigate claims Telstra has made about its coverage, alleging the company has 'been misleading Australians for more than a decade'. Vodafone's owner TPG Telecom has reported the allegations and says it is considering taking legal action against Telstra, claiming the telco has 'dramatically overstated' the reach of its mobile network by as much as 40 per cent and used the inflated figures to make 'unfair comparisons' against other operators' coverage. Telstra has denied the accusations, with a spokesperson telling NewsWire on Monday that any suggestion the telco had misled the public about the size of its network was 'completely untrue'. The ACCC says it is considering the allegations raised by TPG, though mobile operators do not have a standardised or consistent approach to coverage maps used on websites and in advertising.
