Latest news with #BupaCareConnect
Zawya
25-06-2025
- Health
- Zawya
Bupa Clinics in Mina transform healthcare into a fully integrated digital model
Makkah: In the searing heat of Mina and under the pressure of serving one of the world's largest annual gatherings, Bupa Arabia's healthcare subsidiary, Bupa CareConnect , has redefined the Hajj healthcare experience in 2025. Through its pioneering initiative' Bupa Clinics ' the company deployed a field-based clinic model offering digital-first, people-centric healthcare services to pilgrims—regardless of their insurance status. Set up between June 4–9 in close coordination with the Ministry of Health, the Bupa Clinics offered around-the-clock medical support during the peak days of the pilgrimage. Strategically located near pharmacies and emergency care facilities, the clinic operated under an ambitious model that merged cutting-edge diagnostic equipment with compassionate care tailored to the urgent and often unpredictable needs of Hajj. 1,368 Pilgrims Cared For — With Zero Distinction Between Members and Non-Members Over five days, the clinics handled 1,368 medical cases—75% of them male, 25% female. From treating exhaustion and heat stroke to managing chronic illnesses and responding to trauma, the medical team—comprising six doctors and three nurses working rotating shifts—provided fast, accurate care supported by digital health infrastructure. Notably, 20 critical patients were transferred to the Armed Forces Hospital in Mina, and one life-threatening case required an emergency life-saving intervention. 'The key word was accessibility,' said Dr. Abdullah Khafagy, Executive Medical Director at Bupa CareConnect . 'We treated every pilgrim as our own, offering proactive care with dignity, efficiency, and empathy.' Digital Diagnostics, Real-Time Records, and Psychological Support Equipped with ECG, blood pressure, and glucose monitoring devices—all integrated into Bupa's centralized digital health platform—the clinics enabled instant diagnosis, seamless data logging, and streamlined referrals. This setup not only enhanced the speed and precision of treatment but also allowed for personalized care journeys on the spot. Beyond physical health, Bupa Clinics also addressed emotional and mental stress—especially among elderly pilgrims and patients with chronic illnesses. Staff offered preventative advice, hydration tips, and mental reassurance, ensuring that no pilgrim felt isolated or overwhelmed in the demanding environment. Breaking New Ground in Field Healthcare Traditionally, Bupa Arabia has provided healthcare services through seven on-site clinics at corporate client campuses like SABIC, Savola, the National Housing Company, and King Abdullah Financial District. But the Hajj deployment marked the first time Bupa extended its services into a public, non-corporate setting. 'This was more than a medical intervention,' said Bupa Arabia CEO Tal Nazer. 'It was a statement about our role in society. By bringing our most advanced care model to the heart of Mina, we've shown how the private sector can meaningfully contribute to national healthcare missions—especially in moments that matter.' Smart Care That Travels Beyond the City The Hajj initiative is a natural extension of Bupa Arabia's broader transformation into a digital-first healthcare provider. In recent years, it has launched mobile digital clinics in remote areas, a unified health management app (Bupa App), and a groundbreaking 'Without approvals' insurance program that removes pre-authorization delays. Powered by AI, the system fast-tracks claim processing and improves the customer journey—offering a glimpse of healthcare's future in Saudi Arabia. Through Bupa Clinics, the company brought that same future into the dusty, crowded, spiritually charged space of Mina—proving that high-tech healthcare doesn't need to be confined to sleek hospitals or big cities. It can—and must—meet people where they are, especially when they need it most.
Mid East Info
17-06-2025
- Health
- Mid East Info
Bupa CareConnect is presenting an advanced healthcare model for the Hajj Season 2025 - Middle East Business News and Information
As part of its commitment to social responsibility through 'Bupa Clinics' Makkah: In a significant step toward redefining healthcare delivery during Hajj, Bupa CareConnect, the healthcare arm of Bupa Arabia, launched its first ever field based 'Bupa Clinics' in Mina from June 4 to 9. This initiative marked a landmark expansion of Bupa Arabia's services beyond corporate campuses, bringing integrated, tech-enabled medical care directly to pilgrims during one of the most spiritually significant gatherings in the world. Field-Based Care: As part of its social responsibility strategy, the 'Bupa Clinics' initiative was launched in coordination with Urgent Care Centers under the supervision of the Ministry of Health. The initiative aimed to provide primary healthcare services to all pilgrims — both Bupa members and non-members, the Mina based clinics offered comprehensive primary healthcare services around the clock. Strategically positioned near essential amenities such as Al-Dawaa Pharmacy, the clinics ensured accessible, responsive care to support the wellbeing of pilgrims within the sacred sites. 1,368 Medical Cases Handled with Round-the-Clock Expertise: Operating 24/7 throughout the Hajj season, the clinics recorded a total of 1,368 medical interactions. Male pilgrims represented 75% of the cases, while female patients accounted for 25%. The facility was staffed by a dedicated medical team of six doctors and three nurses, working in rotational shifts to guarantee continuous readiness and rapid response. Health services ranged from vital signs monitoring and management of heat exhaustion, to chronic illness care and emergency triage. Notably, 20 patients were transferred to the Armed Forces Hospital in Mina for advanced treatment, while one critical case required urgent life-saving intervention, underscoring the preparedness and responsiveness of the team. Pilgrims sought care for a wide spectrum of conditions, including headaches, fatigue, skin infections, joint pain, conjunctivitis, gastrointestinal discomfort, heatstroke, and minor injuries. The clinics prioritized culturally sensitive and timely care, with special attention to the elderly and individuals with chronic conditions. Technology at the Core of Care Delivery: The clinics were equipped with advanced medical tools such as ECG machines, digital blood pressure monitors, and glucose meters. All systems were seamlessly connected to Bupa Arabia's unified digital health platform, enhancing the accuracy of diagnoses, improving case documentation, and streamlining patient referrals. Beyond physical health, mental health support and health education were key components of the initiative. The clinics adopted a holistic approach to healthcare, blending digital innovation with compassionate service to deliver a full-spectrum care experience on the ground. A Strategic Expansion Beyond Corporate Boundaries: This deployment marked the first time that Bupa Clinics operated outside their regular corporate client locations, previously limited to key sites such as SABIC, Savola, the King Abdullah Financial District (KAFD), and the National Housing Company. With their presence in Mina, Bupa CareConnect extended its reach to Saudi Arabia's largest annual gathering, affirming its commitment to inclusive and scalable healthcare solutions. Leadership Perspectives on the Milestone Initiative: Commenting on the initiative, Bupa Arabia CEO Tal Nazer said: 'We are honored to bring Bupa Clinics to Hajj for the first time, offering advanced, people-centric care to the Guests of Allah, both members and non-members regardless of insurance status. This reflects our mission to expand access to quality healthcare and deliver services where they're most needed, through an integrated model driven by innovation and compassion.' Proactive care: Dr. Abdullah Khafagy, Executive Medical Director at Bupa CareConnect, added: 'Hajj is a spiritual journey that presents unique medical challenges, and the Bupa Clinics allowed us to respond proactively, providing early screenings, preventive care, and timely interventions in the heart of Mina. This initiative is a testament to our healthcare philosophy, proactive, accessible, and centered on human dignity.' Supporting Vision 2030 Through Integrated, Impact-Driven Care: The Bupa Clinics initiative aligns with the Kingdom's Vision 2030 goals to enhance the quality of life and boost the private sector's role in public health. The project stands as a model of integrated, preventive, and curative care tailored for large-scale public gatherings. It also reinforces Bupa Arabia's commitment to corporate social responsibility through its Integrated Care Program, an approach that places individuals at the center of the healthcare journey, emphasizing awareness, early detection, and continuity of care. Pioneering Digital Transformation in Healthcare: Bupa Arabia continues to lead the way in healthcare innovation across the Kingdom. The company has introduced mobile digital clinics to expand access to remote areas and launched the 'Bupa App,' which allows users to manage their full health journey, from booking appointments and virtual consultations to continuous monitoring and follow-up care. In a groundbreaking move, Bupa Arabia also launched 'without approvals' the first health insurance program in Saudi Arabia to eliminate pre-approval requirements. Powered by AI, Bupa Pro enhances the efficiency of claims processing and improves the overall patient experience by removing bureaucratic hurdles. Through this pioneering initiative in Mina, Bupa Arabia has once again demonstrated its role as a leader in health innovation, delivering on its mission to provide inclusive, technology-driven, and compassionate care to all segments of society, especially during moments of profound spiritual importance like Hajj. About Bupa Arabia for Cooperative Insurance: Founded in 1997 as a partnership between Bupa Global and Nazer Group, Bupa Arabia became a publicly listed company in 2008 through one of the most successful IPOs in the insurance sector. As a Saudi company and part of the global Bupa network, Bupa Arabia delivers world-class healthcare services to individuals, families, and major corporations across the Kingdom. The company boasts the largest international hospital network, with access to 1.2 million healthcare providers in 190 countries worldwide. Bupa Arabia goes beyond traditional health insurance by establishing Bupa Integrated Care, a healthcare services company leveraging advanced technologies such as the Bupa Digital Clinic and recruiting top Saudi doctors across family medicine, internal medicine, obstetrics & gynecology, and chronic disease management. Bupa Arabia is recognized for its dynamic and innovative work environment, winning numerous awards in this field. It is also a leader in empowering women, attracting young Saudi talent, and has successfully achieved significant increases in nationalization rates—currently at over 70%.
Arab News
10-06-2025
- Health
- Arab News
Bupa CareConnect signs four global partnerships
Bupa CareConnect, the healthcare delivery arm of Bupa Arabia, announced the signing of four strategic partnership agreements with global health tech companies, namely GOQii, Comarch, Nuralogix, and We Healthify. These partnerships will expand the scope of digital services and enhance the quality of healthcare for members within the Kingdom. The announcement came during Bupa CareConnect's participation as a gold sponsor at the 6th MENA Telehealth and Virtual Care Expo 2025, held recently in Riyadh. The agreements were signed under the patronage of the Ministry of Health and Seha Virtual Hospital, and in the presence of prominent leaders and experts in healthcare, innovation, and technology from around the world. These partnerships and sponsorship of the conference come following Bupa CareConnect's recent receipt of two awards from the Council of Health Insurance: Digital Innovation for Private Sector Providers and Innovative Sustainability for Private Sector Providers. Bupa CareConnect became the first private sector provider to receive these honors, reflecting its position as a key driver of innovation and digital transformation in Saudi Arabia's healthcare sector. Bupa Arabia showcased a range of its innovative digital solutions during the conference through Bupa CareConnect, most notably the Digital Clinic Pod, and AI-powered intelligent care services, in addition to its integrated digital application. On the second day of the conference, Dr. Abdullah Khafagy, executive medical director at Bupa CareConnect, participated as a keynote speaker in a session titled 'Managing Virtual Care for Chronic Conditions,' during which he reviewed Bupa Arabia's experience in improving patients' lives using advanced digital technologies. He highlighted the 'Bupa Pro' program, which eliminated the need for prior medical approvals, contributing to faster access to care and enhancing the patient experience. Khafagy emphasized that its participation in the Virtual Healthcare Conference affirms its commitment to supporting digital transformation in the healthcare sector, aligned with Saudi Vision 2030. He expressed pride in offering an integrated care model focused on easy access to healthcare services and delivering the highest quality treatment, while harnessing modern technologies such as AI to predict medical conditions and provide proactive responses that ensure prevention and improve health outcomes. Tal Nazer, CEO of Bupa Arabia, said: 'At Bupa Arabia, our vision is to redefine the future of healthcare through continuous innovation, global partnerships, and a patient-first approach. These international collaborations are a key step in fulfilling our promise to deliver world-class healthcare solutions to the Kingdom.' Nazer added: 'Our international partnerships with leading health technology pioneers reflect our commitment to delivering world-class healthcare solutions within the Kingdom, as we believe the optimal healthcare experience is one that balances technological advancement with a human touch.' This conference is considered a leading regional platform to drive digital transformation in the healthcare sector and to promote the adoption of value-based virtual care models. It also represents an important opportunity to expand frameworks for international cooperation, exchange expertise, and explore innovative health solutions. This is supported by prestigious international organizations such as the WHO, the World Bank, the World Trade Organization, and the American Telemedicine Association. Bupa CareConnect's participation in the conference reflects its role as a strategic partner in the digital transformation journey of the national healthcare sector, striving to provide more sustainable and integrated care that contributes to improving quality of life and advancing digital transformation in the sector.
Mid East Info
27-05-2025
- Health
- Mid East Info
To support innovation in digital healthcare in Saudi Arabia Bupa CareConnect signs 4 global strategic partnerships
Under the patronage of the Ministry of Health and Seha Virtual Hospital, and in the presence of prominent leaders and experts in healthcare, innovation, and technology from around the world, Bupa CareConnect, the Kingdom's leading cooperative health insurance provider, announced the signing of four strategic partnership agreements with global health tech companies: GOQii, Comarch, Nuralogix, and We Healthify. These partnerships aim to expand the scope of digital services and enhance the quality of healthcare for members within the Kingdom. The announcement came during its participation as a Gold Sponsor at the (6th MENA Telehealth & Virtual Care Expo 2025), which was recently held in Riyadh. These partnerships and sponsorship of the conference come following Bupa CareConnect's recent receipt of two prestigious awards from the Council of Health Insurance: 'Digital Innovation for Private Sector Providers' and 'Innovative Sustainability for Private Sector Providers.' Bupa CareConnect was recognized as the first private sector provider to receive these honors, reflecting its position as a key driver of innovation and digital transformation in Saudi Arabia's healthcare sector. Digital Health: Bupa Arabia showcased a range of its innovative digital solutions during the conference through its healthcare delivery arm, Bupa CareConnect, most notably the Digital Clinic Pod, AI-powered intelligent care services, in addition to its integrated digital application. On the second day of the conference, Dr. Abdullah Khafagy, Executive Medical Director at Bupa CareConnect, participated as a keynote speaker in a session titled 'Managing Virtual Care for Chronic Conditions,' during which he reviewed Bupa Arabia's experience in improving patients' lives using advanced digital technologies. He highlighted the 'Bupa Pro' program, which eliminated the need for prior medical approvals, contributing to faster access to care and enhancing the patient experience. Khafagy emphasized that its participation in the Virtual Healthcare Conference affirms its commitment to supporting digital transformation in the healthcare sector, aligned with Saudi Vision 2030. He expressed pride in offering an integrated care model focused on easy access to healthcare services and delivering the highest quality treatment, while harnessing modern technologies such as artificial intelligence to predict medical conditions and provide proactive responses that ensure prevention and improve health outcomes. Human Care: Tal Nazer, CEO of Bupa Arabia said:'At Bupa Arabia, our vision is to redefine the future of healthcare through continuous innovation, global partnerships, and a patient-first approach. These international collaborations are a key step in fulfilling our promise to deliver world-class healthcare solutions to the Kingdom.' Nazer added: 'Our international partnerships with leading health technology pioneers reflect our commitment to delivering world-class healthcare solutions within the Kingdom, as we believe the optimal healthcare experience is one that balances technological advancement with a human touch.' Strategic Partner: This conference is considered a leading regional platform to drive digital transformation in the healthcare sector and to promote the adoption of value-based virtual care models. It also represents an important opportunity to expand frameworks for international cooperation, exchange expertise, and explore innovative health solutions. This is supported by prestigious international organizations such as the World Health Organization, the World Bank, the World Trade Organization, and the American Telemedicine Association. Bupa CareConnect's participation in the conference reflects its role as a strategic partner in the digital transformation journey of the national healthcare sector, striving to provide more sustainable and integrated care that contributes to improving quality of life and advancing digital transformation in the sector.
Mid East Info
05-05-2025
- Health
- Mid East Info
Bupa CareConnect Wins Two Honors at the CHI Excellence Awards - Middle East Business News and Information
Bupa Arabia for Cooperative Insurance has announced that its healthcare arm, Bupa CareConnect, has won two prestigious awards at the third edition of the Saudi Council of Health Insurance (CHI) Excellence Awards 2024, affirming its leadership in digital healthcare innovation and sustainable healthcare practices in the Kingdom of Saudi Arabia. The high-profile awards ceremony was held under the patronage of H.E. Fahad Al-Jalajel, Minister of Health, and convened senior healthcare executives, policymakers, and innovators from across the Kingdom and the broader region. Driving Healthcare Innovation in Saudi Arabia: Bupa CareConnect was awarded in two categories: 'Innovative Sustainability for Private Providers' and 'Digital Innovation in Healthcare for Private Providers.' These accolades highlight the company's pioneering efforts to harness cutting-edge technologies and deliver patient-centric solutions that align with the health and well-being priorities of Saudi Vision 2030. 'This recognition reaffirms our belief that impactful healthcare begins with innovation rooted in human needs,' said Tal Nazer, CEO of Bupa Arabia. 'We're proud to lead this transformation and extend our gratitude to every member of our Digital Clinic team and our partners who contributed to this success.' Nazer added the company aims to create a holistic, patient-first experience powered by digital tools, greater flexibility, and seamless accessibility—without the need for pre-approvals. 'We are redefining access to healthcare by making it seamless, personalized, and responsive,' he stated. He also commended the CHI for its efforts in promoting a sector-wide culture of excellence through a national platform that recognizes innovation and value-based care. Pioneering Virtual Healthcare: Bupa Arabia's Digital Clinics have become a benchmark for virtual healthcare delivery, offering real-time consultations across more than 10 specialties and enhanced user experiences powered by AI-driven claims processing and smart digital platforms. These innovations enable patients to navigate their healthcare journeys more efficiently while expanding sustainable access to high-quality care. 'This award is a tribute to the commitment and compassion of our medical professionals, who are at the heart of everything we do,' said Dr. Abdullah Khafagy, Executive Medical Director of Bupa CareConnect. 'It motivates us to continue elevating standards in preventive, tech-enabled healthcare.' The recognition further solidifies Bupa CareConnect's position as the Kingdom's leading provider of virtual consultations, reflecting its ongoing commitment to transforming healthcare through innovation, agility, and data-driven insight. Market Leadership and Continued Recognition: Bupa Arabia has a long-standing track record of excellence at the CHI Excellence Awards. In 2023, the company secured six awards, including Health Insurer of the Year, Best Customer Experience, and Digital Excellence, along with individual honors such as CEO of the Year, Women Leader of the Year, and Young Achiever of the Year. Its reputation extends beyond national borders. At the Golden Shield of Excellence Awards during the InsurTech Middle East 2024 Conference, Bupa Arabia was named 'Best Health Insurance Company of 2024' and 'Best Insurance Brand.' These accolades affirm the company's status as the largest health insurer in Saudi Arabia, commanding a 32% market share and reporting net profits exceeding SAR 1.166 billion in 2024, marking a 24.02% year-on-year growth. Looking Ahead: Bupa Arabia remains focused on shaping the future of healthcare in the Kingdom by continuing to invest in innovation, support community health initiatives, and empower individuals to take charge of their well-being—advancing Saudi Arabia's journey toward a more sustainable, inclusive, and resilient healthcare system. The CHI Excellence Awards serve as a national platform for celebrating outstanding contributions to Saudi Arabia's healthcare sector, promoting a culture of continuous innovation, quality, and value-based care in alignment with the Kingdom's strategic vision. About Bupa Arabia: Bupa Arabia was originated in kingdom of Saudi Arabia in 1997 as a partnership between Global Bupa and Nazer group to become a contributive corporation in 2008 with the most successful allotment procedure in the insurance sector, and Bupa is considered a Saudi corporation that is part of the Bupa global network, and it provides healthcare services with international standards for individuals and families and for biggest companies and organizations in the kingdom, and its distinguished for providing the biggest international hospitals network including 1.2 million destination in 190 countries around the world. And Bupa provides more than the regular insurance in which it established Bupa healthcare to provide healthcare services using the latest technological means due to Bupa's digital clinic and to having Saudi doctors in different majors such as family medicine, internal medicine, obstetrics and chronic disease care. Bupa is distinguished with an environment that increases productivity and stimulates creativity, which had it qualified to win several prestigious awards in the field and its considered one of the leading companies in enhancing women status, and having Saudi youth until it succeeded in getting a significant increase in localization percentages to more than xx%. For more information, please visit the link below:
