Latest news with #BusinessCommunication
Android Authority
4 days ago
- Business
- Android Authority
From tickets to brochures: Google Messages just stepped up with PDF support over RCS
Edgar Cervantes / Android Authority TL;DR Google has enabled PDF file sharing via rich cards in RCS Business Messaging through Google Messages. This addition enhances business-to-user communication by allowing flight tickets, passes, and documents to be sent through RCS, eliminating the need for email or other apps. However, the potential for an increase in spam remains a concern. PDF support has launched initially in India with a 100MiB attachment limit. Instant messaging apps took texting to the next level, but the wider rollout of RCS has practically killed off SMS outside of niche use cases. RCS serves most media needs quite seamlessly, but businesses still have to turn to emails or other IM apps if they need to send you a PDF. This is now changing, as Google has introduced PDF support for RCS Business Messaging. As Google announced, businesses can now send PDF files in rich cards through Google Messages. This opens up several more use cases for RCS, like receiving flight tickets, event passes, product brochures, and more through PDFs. This simple addition removes a few friction points, as you, as a user, no longer need to switch to a different IM app or email to receive the PDF from the business. We had previously spotted Google Messages working on its PDF preview, and as it turns out, this feature is intended for RCS Business Messaging. PDF files display a preview image based on the first page of the PDF file, even if a thumbnail is provided. Clicking the preview image opens the file in a PDF viewer. When a preview is not available (for example, when the file is password-protected), the PDF file displays the thumbnail image, or a default icon if a thumbnail isn't specified. While the move is generally positive, I can't help but notice that it could have some downsides. For users with a data cap, downloading a couple of big PDF files can quickly eat up a chunk of their data. Google is partially solving this problem by introducing a 100MiB attachment limit per message for all media, including PDF attachments, within a single RBM message. Sending PDF files through RCS messages is currently available for businesses in India, coincidentally also a market that has seen RCS Business Messaging used for ad spam, so the door is now open to add PDFs to the list too. We'll have to wait and watch how PDF adoption pans out, and if it will come to global markets. Follow
Forbes
28-07-2025
- Business
- Forbes
Using CQ To Enhance Customer Relationships: The Science Of Building Trust, Influence, And Loyalty
Anyone can develop communication intelligence (CQ) through dedication, intentional practice, and mindful application of specific skills. In today's high-stakes, hyperconnected business landscape, technical knowledge alone doesn't build client trust or secure long-term loyalty. What does? Communication Intelligence, or CQ. Ultimately, through dedication, intentional practice, and mindful application of specific skills, anyone can develop their Communication Intelligence (CQ). CQ is a skill set that can be 'bio-hacked' and accessed on demand. Rooted in neuroscience, psychology, and behavioral science, CQ is the ability to communicate with intentionality, impact, and adaptability. It's more than just being articulate. CQ is about crafting a message that resonates biologically and psychologically with your audience, whether you're leading a Fortune 500 sales team, advocating in the board room, or on television. In client-facing roles, mastering CQ is increasingly recognized as a performance multiplier, with tangible effects on retention, satisfaction, and revenue growth. CQ is increasingly considered a key criterion in corporate performance reviews and leadership. But, at its core, high CQ enables individuals to make meaningful connections with others, and the building blocks required for doing so are a fundamental requirement for consistently creating positive customer interactions. This isn't soft skills fluff. This is science. And it's shaping the next generation of business leadership. Key Elements of High CQ for Client Interactions Several key components of high CQ directly influence the quality and outcome of customer interactions. Most of these elements are immeasurable, aside from looking at outcomes, and improvement requires one to engage in a level of self-scrutiny that can often be uncomfortable, but is ultimately essential: The Business Case for CQ: Why it Drives Satisfaction, Trust, and Loyalty Companies spend millions on customer experience platforms, yet overlook the most powerful loyalty tool of all: human connection. Mastering these CQ elements equips you to engage, persuade, and be memorable in client interactions. By demonstrating trust and empathy through mindful communication, you build stronger relationships. The direct link between developed CQ and positive business results, such as happy clients and increased revenue, underscores its value. Put simply, Communication Intelligence is the ROI that pays in trust, not just transactions. CQ Is Not a Talent—It's a Science-Backed Skillset You don't need to be born charismatic to master CQ. Like any high-performance skill, it can be decoded, trained, and scaled. The best communicators are intentional, not accidental. They know what to say, when, and—most critically—how to say it in a way that hits both the heart and the brain. They are self-aware and controlled, in the moment and while under pressure. Investing in Communication Intelligence isn't optional for companies and professionals looking to future-proof their client relationships. It's the competitive edge.
