Latest news with #CCCIntelligentSolutions
Forbes
28-07-2025
- Business
- Forbes
The Next Era Of Performance Will Be Defined By Embedded AI
John Goodson, Chief Technology Officer, CCC Intelligent Solutions. The real breakthrough in AI isn't just technology—it's where it lives. AI that sits on the sidelines changes little, but when AI is embedded at the point of work, that's where transformation happens. This is because the most meaningful advances in AI aren't about replacing people; they're about empowering them to do more of what they do best. As organizations move beyond experimentation, a clear pattern is emerging—AI delivers the most value when it's built into the workflows people already rely on. This is where AI is having a measurable impact—amplifying productivity, improving decision-making and freeing people up to focus on higher-value tasks. A 2024 Gartner survey found more companies are looking to integrate AI into existing applications, but only 34% are currently using or actively implementing AI into security workflows. That suggests integration is still elusive for many, making it even more valuable when done well. Embedded AI can meet people where they are. It can help reduce friction, becoming an invisible infrastructure that connects people, decisions and actions. Tools That Work With You, Not Around You From calculators to computers to cloud software, history has shown that humans become exponentially more productive when the right tools are available to support how we work. AI is no different. When it's integrated (not isolated or trapped in a stand-alone application), it can elevate human capability. This is especially true in complex, high-stakes industries where professionals face information-rich, time-sensitive decisions. In these sectors, embedded AI can be a powerful collaborator, flagging critical issues, streamlining workflows and enabling faster, more confident action. The Data Is Clear: Integration Drives Impact The Federal Reserve Bank of St. Louis studied how generative AI impacts productivity. Among people who used AI daily, 33.5% said it saved them four or more hours per week, compared to just 11.5% of occasional users. What this study didn't capture—but what's becoming increasingly clear—is that the most significant time savings and performance boosts come when AI is built into the tools people already use. Likewise, McKinsey's 2025 Superagency in the Workplace report found that companies realizing the most value from AI are those that embed it into core business functions, especially by redesigning workflows to integrate AI more directly. Where Embedded AI Is Creating Real-World Value Here are a few ways embedded AI is reshaping performance in day-to-day work: Automation Of Repetitive Tasks: From document processing to claims sorting, embedded AI is eliminating manual tasks. Faster, Context-Aware Decisions: AI systems integrated into platforms like account management tools, CRMs, sales platforms and more can analyze trends in real time and surface insights exactly when and where they're needed. Enhanced Creativity And Problem-Solving: Tools embedded within writing platforms, design software or workflow managers help teams think faster and iterate more boldly without disrupting their rhythm. Personalization At Scale: In certain industries like insurance or collision repair, AI integrated into service platforms helps manage background complexity so professionals can focus on more human, empathetic interactions. Synthesis That Supports Smarter Decisions: Embedded AI can analyze and distill large volumes of information, surfacing key insights, highlighting priority areas and enabling earlier, more informed action from within the tools users already rely on. Purposeful Autonomy: AI is evolving from reactive to proactive, now capable of carrying out workflows independently based on objectives and rules set by people. The Real Value Is In The Flow Despite real concerns about bias, overreliance or data privacy, these challenges are solvable when AI is thoughtfully integrated and governed. The biggest challenge now is not 'if' companies will adopt AI, but how well they will embed it into the way people actually work. The most successful use cases for this to date are companies that are naturally integrating AI into their existing workflows. In simple terms, this means identifying those points where decisions are being made (either by humans or systems) and then determining how AI can best augment, not replace, that judgment. We're already seeing this play out in industries like auto claims and repair, where embedded AI can now triage damage photos in seconds, flag potential total losses and queue files for human review, saving adjusters hours each week. Repairers, too, benefit from AI that helps pre-populate estimate lines, check parts availability and flag necessary procedures, streamlining workflows and accelerating turnaround times. A key driver of this impact—AI that sits on the side is often ignored, but AI that lives in workflows can become indispensable. Leverage your internal expertise to be successful with this integration from the start. The people and teams closest to the work will have a unique understanding of the context AI needs to succeed. Bring these voices in early to best scale AI effectively. AI performance and AI responsibility go hand in hand. Before any AI implementation, organizations need to also define clear governance models (i.e., an understanding of how the models are trained, how the data is collected and protected, and if/when a human needs to be in the loop). Governance is much more than compliance; it's about trust. Lastly, AI isn't just something you launch and then check off a list. AI needs feedback to survive, grow and adapt. The best implementation is to always look for and learn from the results. This sets you up for future success as you improve accuracy, reduce potential areas of friction and also maintain that trust and transparency for future deployments. AI As A Strategic Partner The future of AI in business isn't about replacing human judgment—it's about scaling it. I believe the most successful AI implementations won't be flashy, stand-alone tools. They'll be deeply embedded, quietly powerful and relentlessly practical. When embedded into the systems that power day-to-day work, AI shifts from being a stand-alone capability to becoming a strategic partner that redefines what's possible for productivity and performance. In this way, the next era of performance will be defined by those who make AI integrated, intuitive and indispensable. Forbes Technology Council is an invitation-only community for world-class CIOs, CTOs and technology executives. Do I qualify?
Yahoo
02-05-2025
- Business
- Yahoo
CCC to integrate EvolutionIQ AI tech into auto casualty suite
CCC Intelligent Solutions has unveiled plans to expedite the integration of EvolutionIQ's AI technology into its auto casualty claims offerings. The aim is to enhance claims processing capabilities with AI-based analysis and recommendations. This announcement follows CCC's acquisition of EvolutionIQ, which was finalised in January this year. Medhub for Casualty will be the first in a series of upcoming offerings to utilise EvolutionIQ's claims guidance throughout the auto casualty claims life cycle. In collaboration with CCC Injury Evaluation Solutions, the solution aims to provide casualty adjusters with medical insights to facilitate claims decisions. Medhub for Casualty's capabilities include the automatic extraction and synthesis of essential medical insights from extensive medical records. This function aids adjusters in the review and application of medical documentation to evaluate claims and devise optimal strategies. Furthermore, it simplifies the handling of medical documentation by offering detailed search, filtering and parsing capabilities. This enables users to identify details such as provider notes, appointments, diagnoses, treatments and prescriptions for optimal claim resolutions. Medhub for Casualty is due to be released in the third quarter of 2025. CCC anticipates introducing more AI-based claims guidance products that address various challenges within the auto casualty claims life cycle in future quarters. CCC chief product and technology officer John Goodson said: 'EvolutionIQ has pioneered AI-powered medical record synthesis, moving the role of AI beyond simple summarisation to surface-critical insights that are most important for claims teams to focus and act on. 'The opportunity to bring EvolutionIQ's capabilities to our casualty customers was a key rationale for our acquisition, and we are excited that faster than anticipated progress in this area will enable us to launch solutions this year and deliver smoother and more intelligent experiences for everyone involved.' EvolutionIQ vice-president of product Matt Gillespie stated: 'We developed the Medhub platform for claims professionals to quickly understand the key insights and most actionable information, ensuring every claim is handled with precision. 'With Medhub, our customers in other lines of insurance report more efficient review processes, more accurate summarisation and better targeted use of specialists on claims. We can't wait to bring similar benefits to auto casualty.' "CCC to integrate EvolutionIQ AI tech into auto casualty suite " was originally created and published by Life Insurance International, a GlobalData owned brand. The information on this site has been included in good faith for general informational purposes only. It is not intended to amount to advice on which you should rely, and we give no representation, warranty or guarantee, whether express or implied as to its accuracy or completeness. You must obtain professional or specialist advice before taking, or refraining from, any action on the basis of the content on our site.
Associated Press
19-03-2025
- Business
- Associated Press
EvolutionIQ's AI-Powered Specialist Intervention Optimizes Workers' Compensation Claims Management
NEW YORK, March 19, 2025 /PRNewswire/ -- EvolutionIQ, a leader in AI-driven claims solutions, has announced the findings of its latest case study highlighting the impact of its Intervention product on workers' compensation claims. The case study reveals how AI-powered Intervention enables insurance carriers to engage medical specialists earlier, improve referral accuracy, and drive better claim outcomes—leading to more efficient case management and improved experiences for injured workers. The workers' compensation industry is facing rising claim complexity, increased regulatory demands, and workforce challenges, making proactive, AI-driven claims management more essential than ever. Revolutionizing Claims Handling with AI 'Claims professionals are managing heavier caseloads than ever before, and they need tools that help them act with greater precision,' said Mike Saltzman, Co-CEO of EvolutionIQ. 'This study demonstrates that AI-powered Intervention is a game-changer, getting the right resources deployed at the right time—not only reducing inefficiencies but also driving better recovery outcomes for injured workers.' EvolutionIQ's Intervention product continuously monitors structured and unstructured claims data, identifying claims that require medical specialist involvement earlier than traditional methods. By providing claims teams with clear, explainable AI-driven recommendations, the solution empowers them to proactively take action rather than reactively. The Future of AI in Workers' Compensation The adoption of AI-powered solutions like EvolutionIQ's claims insights platform is reshaping claims management, shifting the industry from a reactive to a proactive approach. As more workers' compensation carriers embrace this technology, the claims process is becoming more efficient, precise, and aligned with the needs of injured workers and claims teams alike. EvolutionIQ, a CCC Intelligent Solutions company, pioneered Claims Guidance technology in 2019. Its AI-powered solutions guide insurance claims professionals to their highest potential impact on bodily injury claims, including specific next-best-action guidance and medical synthesis and insights. EvolutionIQ improves the claimant experience and delivers better claim outcomes to claimants, carriers, and their customers. The company serves group disability, individual disability, and workers' compensation markets worldwide.
Yahoo
28-02-2025
- Business
- Yahoo
CCC Intelligent Solutions appoints new president
CCC Intelligent Solutions (CCC) has named Tim Welsh as its new president, effective from 24 March. Welsh will head all market-facing functions to support CCC's clients in their digital transformation. He recently led a digital overhaul at US Bank within the $10bn consumer and small-business banking division. His background includes more than 26 years at McKinsey & Company, where he provided operational guidance to property and casualty (P&C) and life insurers. During his tenure at McKinsey, he served as senior partner and was elected to the company's shareholders council, akin to the board of directors. He also took charge of McKinsey's global learning and development initiatives. CCC chairman and CEO Githesh Ramamurthy said: 'Tim's extensive expertise across the insurance economy and in digital transformation will help our customers accelerate their journeys with confidence. He comes with a deep working knowledge of the broader industry that will enable him to make an immediate impact on our repair, insurance and auto manufacturing customers.' Welsh added: 'I am very excited to join CCC and help customers accelerate their digital evolution. CCC's industry-leading AI, expansive network and CCC IX Cloud™ platform are foundational to these efforts. The team is unmatched in their understanding of how customers from independent repair facilities to the largest carriers can leverage these tools to meet their needs.' Last month, the company concluded a $730m deal to acquire EvolutionIQ, which specialises in managing disability and injury claims. CCC disbursed 60% of the purchase price in cash, while the remaining 40% was settled in CCC Intelligent Solutions Holdings common stock. "CCC Intelligent Solutions appoints new president " was originally created and published by Life Insurance International, a GlobalData owned brand. The information on this site has been included in good faith for general informational purposes only. It is not intended to amount to advice on which you should rely, and we give no representation, warranty or guarantee, whether express or implied as to its accuracy or completeness. You must obtain professional or specialist advice before taking, or refraining from, any action on the basis of the content on our site.
