Latest news with #CCIU
Morocco World
12-08-2025
- Business
- Morocco World
Agadir to Implement AI Chatbot to Facilitate Communications with Citizens
Marrakech – The city of Agadir has issued a call for tenders to select a provider for implementing a Unified Intelligent Command Center (CCIU) with an AI chatbot interface. This initiative comes as part of Agadir's accelerated digital transformation efforts amid growing user expectations for responsiveness, personalization, and service quality. The new system aims to centralize and streamline interactions with citizens through multiple communication channels, including telephone, email, social media, online chat, SMS, and WhatsApp. The platform will ensure complete traceability, consistent handling of requests, and efficient data utilization for improved decision-making. With an estimated budget exceeding MAD 5 million ($500,000), the project focuses on delivering a seamless omnichannel user experience. It will increase operational efficiency through a unified interface and appropriate supervision tools while improving productivity by centralizing data and automating low-value tasks. The CCIU represents a strategic lever in modernizing Agadir's relationship with its users, partners, and stakeholders. The system is designed to fundamentally transform the citizen experience as part of a comprehensive approach to continuous improvement, internal process optimization, and service quality enhancement. Beyond external relations, the command center will facilitate collaboration between internal services, including reception, assistance, technical services, disaster management, and economic development departments. It will enable real-time information sharing, task assignment between teams, efficient case coordination, and smooth data flow in a cross-functional work environment. The platform will comply with regulatory requirements, particularly regarding the National Commission for the Protection of Personal Data (CNDP) and security standards. Performance indicators will be monitored to promote continuous improvement of services. Read also: 4,000 AI Cameras Coming to Rabat: Security Boost or Privacy Threat? Tags: AgadirAI in Moroccoartificial intelligence in Morocco
Yahoo
05-06-2025
- General
- Yahoo
Alvernia University gets PA grant to help combat special education teacher shortage
Alvernia University has received a state grant aimed at addressing the ongoing shortage of special education teachers in Pennsylvania. The Reading school has been awarded $100,000 from the Pennsylvania Department of Education's Bureau of Special Education as part of its Accelerated Special Educator Certification Program. The funding helps pay for summer field experiences, year-round mentoring and coaching from experienced special educators, as well as an accelerated post-baccalaureate program that enables participants to earn pre-K to 12th grade special education certification within 18 months. The program includes virtual instruction for working professionals and requires a minimum of 12 weeks of student teaching, ensuring participants gain hands-on experience in the classroom while maintaining full-time employment. 'This program exemplifies our mission to serve graduate and adult learners with flexible, impactful credentials,' Dr. Gaetan T. Giannini, Alvernia's vice president for graduate and adult education, said in a statement announcing the grant. 'We are enabling working professionals to become certified special educators without pausing their careers.' Alvernia has participated in the program for the past two years. And for that entire span it has partnered with the Chester County Intermediate Unit. 'The partnership between the CCIU and Alvernia University has been successful in addressing the critical shortage of special education teachers across our region,' said Danielle Hawkins, CCIU's assistant director of human resources. 'The accelerated certification program provides our educators with a clear, accessible pathway to expand their qualifications while continuing their important work supporting children in the classroom. 'We're seeing firsthand how this collaboration strengthens not only individual teaching careers but also the quality of specialized instruction we provide to our students with diverse learning needs. This partnership is an example of what is possible when educational institutions work together with a shared commitment to excellence and opportunity.' So far, Alvernia has seen more than 60 educators enroll in the program, and expects another 30 to enroll in each upcoming academic module, which begin every seven weeks. The program is housed within Alvernia's College of Humanities, Education and Social Sciences and offers undergraduate, graduate and certificate tracks with online and hybrid delivery formats. For more information on the Accelerated Special Education Certification program visit
