Latest news with #CCaaS
Yahoo
10-08-2025
- Business
- Yahoo
NICE Ltd. Renews Collaboration with RingCentral to Extend AI-Powered Solutions
NICE Ltd. (NASDAQ:NICE) is one of the Best Affordable AI Stocks to Buy. On August 5, NICE Ltd. (NASDAQ:NICE) announced that it has renewed its collaboration with RingCentral, Inc. (NYSE:RNG). Continuing a decade of partnership, NICE and RingCentral extended their relationship to strengthen integrated AI-powered Unified Communications as a Service (UCaaS) and Contact Center as a Service (CCaaS) solutions to transform customer engagement. Source: unsplash 'The path ahead is about working together collaboratively to unlock more opportunities — and meet businesses wherever they are in their AI journey to modernize how they connect, collaborate, and serve their customers,' said Scott Russell, CEO of NiCE. This partnership will offer AI-powered customer experience and focus on re-energizing the channel partner ecosystem. RingCentral Contact Center, powered by NICE CXone Mpower, has long been recognized and sold successfully as a leading integrated solution. With a proven track record of 10 years, NICE and RingCentral have reached heights in the UCaaS and CCaaS market, successfully integrating across markets. NICE Ltd. (NASDAQ:NICE) is a global enterprise AI software provider. The company serves through these segments: Customer Interactions Solutions, and Financial Crime and Compliance Solutions. While we acknowledge the potential of NICE as an investment, we believe certain AI stocks offer greater upside potential and carry less downside risk. If you're looking for an extremely undervalued AI stock that also stands to benefit significantly from Trump-era tariffs and the onshoring trend, see our free report on the best short-term AI stock. READ NEXT: 30 Stocks That Should Double in 3 Years and 11 Hidden AI Stocks to Buy Right Now. Disclosure: None. This article is originally published at Insider Monkey. Error in retrieving data Sign in to access your portfolio Error in retrieving data Error in retrieving data Error in retrieving data Error in retrieving data
Yahoo
10-08-2025
- Business
- Yahoo
NICE Ltd. Renews Collaboration with RingCentral to Extend AI-Powered Solutions
NICE Ltd. (NASDAQ:NICE) is one of the Best Affordable AI Stocks to Buy. On August 5, NICE Ltd. (NASDAQ:NICE) announced that it has renewed its collaboration with RingCentral, Inc. (NYSE:RNG). Continuing a decade of partnership, NICE and RingCentral extended their relationship to strengthen integrated AI-powered Unified Communications as a Service (UCaaS) and Contact Center as a Service (CCaaS) solutions to transform customer engagement. Source: unsplash 'The path ahead is about working together collaboratively to unlock more opportunities — and meet businesses wherever they are in their AI journey to modernize how they connect, collaborate, and serve their customers,' said Scott Russell, CEO of NiCE. This partnership will offer AI-powered customer experience and focus on re-energizing the channel partner ecosystem. RingCentral Contact Center, powered by NICE CXone Mpower, has long been recognized and sold successfully as a leading integrated solution. With a proven track record of 10 years, NICE and RingCentral have reached heights in the UCaaS and CCaaS market, successfully integrating across markets. NICE Ltd. (NASDAQ:NICE) is a global enterprise AI software provider. The company serves through these segments: Customer Interactions Solutions, and Financial Crime and Compliance Solutions. While we acknowledge the potential of NICE as an investment, we believe certain AI stocks offer greater upside potential and carry less downside risk. If you're looking for an extremely undervalued AI stock that also stands to benefit significantly from Trump-era tariffs and the onshoring trend, see our free report on the best short-term AI stock. READ NEXT: 30 Stocks That Should Double in 3 Years and 11 Hidden AI Stocks to Buy Right Now. Disclosure: None. This article is originally published at Insider Monkey. Error in retrieving data Sign in to access your portfolio Error in retrieving data
Yahoo
06-08-2025
- Business
- Yahoo
Nextiva Named a Strong Performer in the 2025 Gartner® Peer Insights™ ‘Voice of the Customer' for Contact Center as a Service
Nextiva's customer-validated recognition highlights its dedication to seamless deployment, reliable support, and AI-ready infrastructure for today's contact centers. SCOTTSDALE, Ariz., August 06, 2025--(BUSINESS WIRE)--Nextiva, a leading provider of cloud-based customer experience management solutions, today announced it has been recognized as a Strong Performer in the 2025 Gartner® Peer Insights™ "Voice of the Customer" for Contact Center as a Service (CCaaS). Based entirely on verified customer reviews, in our opinion, this distinction reflects Nextiva's strong performance across deployment, support, and overall experience as judged by real-world users navigating today's rapidly evolving contact center landscape. The Gartner® Peer Insights report collected reviews from 28 users and the scores are based on their feedback: Here is a breakdown of each category: 4.8★ Deployment Experience 4.7★ Sales Experience 4.6★ Support Experience 82% of customers said they would recommend Nextiva "What makes this recognition so impactful is that it's driven entirely by the voices of our customers," said Yanvi Masjedi, Nextiva CMO. "It reflects not only the trust they place in us today, but also how our platform, services, and people are helping them simplify complexity, scale with confidence, and prepare for the next generation of customer engagement. As AI reshapes how businesses operate, we're focused on delivering solutions that are easy to use, bring all your data together, and show results fast because buyers need more than just promise; they need proof." This recognition comes at a time when customer experience leaders are under pressure to adopt agentic AI quickly, improve automation, and keep operations running smoothly. According to the latest research, AI success starts with the right foundation: clean, trusted data, flexible systems, and platforms people actually believe in. In our opinion, Nextiva scores for its deployment services, ensures fast, low-friction onboarding, and for its pragmatic approach to innovation—prioritizing features that solve real customer problems. We feel these scores position the company to support organizations looking to move quickly without sacrificing reliability or trust. As organizations seek future-ready CCaaS platforms that can scale with customer expectations, Nextiva's recognition in the Gartner® Peer Insights report provides trusted, third-party validation grounded in real-world performance. Required Disclaimer GARTNER is a registered trademark and service mark of Gartner and Peer Insights is a registered trademark of Gartner, Inc. and/or its affiliates in the U.S. and internationally and are used herein with permission. All rights reserved. Gartner Peer Insights content consists of the opinions of individual end users based on their own experiences with the vendors listed on the platform, should not be construed as statements of fact, nor do they represent the views of Gartner or its affiliates. Gartner does not endorse any vendor, product or service depicted in this content nor makes any warranties, expressed or implied, with respect to this content, about its accuracy or completeness, including any warranties of merchantability or fitness for a particular purpose. This graphic was published by Gartner, Inc. as part of a larger research document and should be evaluated in the context of the entire document. The Gartner document is available upon request from Nextiva. About Nextiva Nextiva powers over a million users and billions of interactions annually with its customer experience platform. From one AI-powered customer experience hub, Nextiva Unified-CXM transforms how businesses engage with their customers with orchestrated customer journeys that help businesses acquire, retain, and grow customers. The company's commitment to Amazing Service® and a customer-focused approach has been the cornerstone of its success. Nextiva was established in 2008 and is headquartered in Scottsdale, Arizona. Discover more at View source version on Contacts Media ContactPatrick Lenihanpatrick@
National Post
06-08-2025
- Business
- National Post
Nextiva Named a Strong Performer in the 2025 Gartner® Peer Insights™ 'Voice of the Customer' for Contact Center as a Service
Article content Nextiva's customer-validated recognition highlights its dedication to seamless deployment, reliable support, and AI-ready infrastructure for today's contact centers. Article content SCOTTSDALE, Ariz. — Nextiva, a leading provider of cloud-based customer experience management solutions, today announced it has been recognized as a Strong Performer in the 2025 Gartner® Peer Insights™ 'Voice of the Customer' for Contact Center as a Service (CCaaS). Based entirely on verified customer reviews, in our opinion, this distinction reflects Nextiva's strong performance across deployment, support, and overall experience as judged by real-world users navigating today's rapidly evolving contact center landscape. Article content The Gartner® Peer Insights report collected reviews from 28 users and the scores are based on their feedback: Here is a breakdown of each category: Article content 'What makes this recognition so impactful is that it's driven entirely by the voices of our customers,' said Yanvi Masjedi, Nextiva CMO. 'It reflects not only the trust they place in us today, but also how our platform, services, and people are helping them simplify complexity, scale with confidence, and prepare for the next generation of customer engagement. As AI reshapes how businesses operate, we're focused on delivering solutions that are easy to use, bring all your data together, and show results fast because buyers need more than just promise; they need proof.' Article content This recognition comes at a time when customer experience leaders are under pressure to adopt agentic AI quickly, improve automation, and keep operations running smoothly. According to the latest research, AI success starts with the right foundation: clean, trusted data, flexible systems, and platforms people actually believe in. Article content In our opinion, Nextiva scores for its deployment services, ensures fast, low-friction onboarding, and for its pragmatic approach to innovation—prioritizing features that solve real customer problems. We feel these scores position the company to support organizations looking to move quickly without sacrificing reliability or trust. Article content As organizations seek future-ready CCaaS platforms that can scale with customer expectations, Nextiva's recognition in the Gartner® Peer Insights report provides trusted, third-party validation grounded in real-world performance. Article content Required Disclaimer Article content GARTNER is a registered trademark and service mark of Gartner and Peer Insights is a registered trademark of Gartner, Inc. and/or its affiliates in the U.S. and internationally and are used herein with permission. All rights reserved. Article content Gartner Peer Insights content consists of the opinions of individual end users based on their own experiences with the vendors listed on the platform, should not be construed as statements of fact, nor do they represent the views of Gartner or its affiliates. Gartner does not endorse any vendor, product or service depicted in this content nor makes any warranties, expressed or implied, with respect to this content, about its accuracy or completeness, including any warranties of merchantability or fitness for a particular purpose. Article content This graphic was published by Gartner, Inc. as part of a larger research document and should be evaluated in the context of the entire document. The Gartner document is available upon request from Nextiva. Article content About Nextiva Article content Article content Article content
Yahoo
04-08-2025
- Business
- Yahoo
GoContact Names New Chief Product Officer
New Leadership to Accelerate AI Innovation Across UCaaS and CCaaS Platforms LOS ANGELES, August 04, 2025--(BUSINESS WIRE)--Broadvoice | GoContact, the global leader in AI-powered customer experience technology, today announced the appointment of Gurdip Jande as Chief Product Officer. Jande brings more than three decades of experience in building and scaling cloud, SaaS, and artificial intelligence solutions for leading technology companies, including Mitel, Honeywell, and Nortel Networks. In his new role, Jande will lead Broadvoice's global product organization, driving strategy, innovation, and execution across its growing communications and AI portfolio. His appointment comes at a pivotal time as the company accelerates its transformation of contact and communications platforms into intelligent, AI-native systems. "Gurdip knows what it takes to lead high-performing product teams and deliver customer experiences that truly move the needle," said Jim Murphy, CEO of Broadvoice | GoContact. "His track record in operationalizing AI to create measurable business impact makes him an invaluable addition to our leadership team and our roadmap." Jande most recently served as Chief Product Officer for Cloud Applications at Honeywell, where he drove the development of AI-powered enterprise performance management (EPM) SaaS solutions, accelerating industrial IoT digitalization and optimizing workflows and workforce operations for smarter, more efficient enterprises. Prior to Honeywell, he served as Senior Vice President and Chief Product Officer at Mitel, where he led the UCaaS and CCaaS portfolio through a period of rapid growth, re-architected the platform for scalability, and helped position the business unit for its successful sale. "Broadvoice is at an inflection point where product innovation, AI, and customer experience converge," said Jande. "I'm excited to help shape the strategy that will drive our platforms forward, deliver meaningful results for our clients, and create long-term value for the business." About Broadvoice Broadvoice makes it easy for companies to connect with their customers. With our cloud-based, AI-powered CX solutions, mid-market companies worldwide get the tools they need to deliver consistently exceptional customer experiences at every digital touchpoint. With deep analytics, specialized workflows and AI to help agents, managers and customers, Broadvoice focuses on customer outcomes while building innovative technology that accelerates value faster and more simply than legacy or one-size-fits-all platforms. Learn more about Broadvoice at View source version on Contacts Media Contact Annie McNuttDirector, Content MarketingBroadvoice747.216.0555anniem@ Sign in to access your portfolio
