Latest news with #CNTXT
Zawya
2 days ago
- Business
- Zawya
CNTXT AI and Actualize partner to launch Dialect-Aware Arabic AI Voice Agent, targeting GCC's $2.2bln Conversational AI Market
Dubai, UAE – CNTXT AI, a Data and AI enabler driving AI readiness in the region, has partnered with Actualize, a leader in real-time voice automation, to launch a next-generation Arabic AI voice agent that understands and responds to regional dialects in real time, enhancing customer engagement across key service touchpoints. The collaboration addresses persistent challenges in Arabic voice technology — from underrepresentation of regional dialects to the need for privacy-compliant, locally hosted deployments. With the GCC's digital economy accelerating, voice automation is emerging as a critical layer in customer operations. According to IMARC, the GCC conversational AI market is expected to grow from $325 million in 2024 to over $2.1 billion by 2033, expanding at an annual rate of 23.6%, driven by rising demand for personalized, on-demand voice services. This partnership responds directly to that demand — offering a ready-to-deploy, Arabic-native voice agent that meets regional enterprise needs from day one. The AI voice agent combines Munsit, CNTXT AI's proprietary Arabic speech-to-text model, with Actualize's voice automation platform to deliver accurate voice interaction. The Arabic AI voice agent is now available for public trial with no sign-up or downloads required. Built for High-Impact Use Cases The Arabic voice agent is tailored to high-frequency, high-value business scenarios where (timely, context-aware voice communication enhances efficiency and customer satisfaction.) such as: Booking Confirmation – Automatically follows up with customers to confirm appointments, reducing no-shows and improving operational efficiency Receptionist Automation – Answers and routes incoming calls in the appropriate dialect, enhancing caller experience with culturally aware interaction Sales Agent Support – Engages leads through outbound voice calls, capturing interest, qualifying intent, and escalating hot leads to human agents Order & Payment Follow-Up – Calls customers to verify order details, confirm deliveries, or issue payment reminders, improving conversion rates and cash collection Government Services – Enables voice-enabled digital kiosks and e-service platforms with dialect recognition "Voice AI built for our region's linguistic diversity is no longer a future concept — it's a business necessity," said Mohammad Abu Sheikh, CEO of CNTXT AI. "By combining Munsit's dialectal intelligence with Actualize's automation infrastructure, we're making it possible for organizations to serve Arabic-speaking customers with clarity, confidence, and care." A Regionally Tuned Solution for Arabic Speech Traditional speech technologies often fail to capture the depth and diversity of Arabic speech. Munsit, the speech-to-text model powering the voice agent, was developed to address this directly. The model has been independently benchmarked on six public datasets, outperforming industry leaders like OpenAI's Whisper and Meta's SeamlessM4T in Arabic speech recognition accuracy. The integrated voice agent supports real-time transcription, and localized pronunciation handling across dialects — while respecting regional data sovereignty and compliance requirements. "Arabic deserves tech that speaks its language literally and culturally." said Muhammed Shabreen, CEO at Actualize. "This integration gives enterprises across MENA the voice tools they need to automate customer-facing operations while respecting language and cultural nuance." ABOUT Actualize Actualize is a leading AI Agentic platform enabling enterprises with voice, chat, and workflow automation. Built to humanize digital interactions, Actualize delivers real-time AI agents that are intuitive, context-aware, and fluent in English, Arabic (with regional dialects), and over 50 other languages. Trusted by organizations across the UAE, Qatar, and the UK, Actualize blends advanced NLP with deep system integration to automate high-frequency interactions and provide 24/7 service that feels truly human—at scale. ABOUT CNTXT AI CNTXT AI is a UAE-based Data and AI company that enables organizations to prepare, build, test, deploy, and scale sovereign AI solutions while maintaining full data control. Our comprehensive suite of solutions transforms data into actionable AI applications—seamlessly, securely, and without compromising control. From AI-ready data pipelines to scalable deployment and industry-standard validation, we ensure AI adoption is practical, compliant, and optimized for real-world impact.
Web Release
13-02-2025
- Business
- Web Release
CNTXT and Oracle Strengthen AI Collaboration to Drive Innovation
CNTXT and Oracle continue to advance their strategic collaboration, reinforcing their shared vision for AI innovation and enterprise transformation. Their collaboration, which was highlighted during Oracle Cloud World Tour, is focused on helping businesses and government entities accelerate AI adoption with secure, scalable solutions. During Oracle Cloud World, Mohammad Abu Sheikh, Founder and CEO of CNTXT, and Cherian Varghese, Senior Vice President of Cloud Infrastructure, AI for EMEA at Oracle, engaged in an in-depth discussion on AI readiness, data security, and the evolving AI landscape. Their conversation underscored the growing role of AI in enterprise operations and the necessity of a strong data foundation for successful AI deployment. AI Readiness and the Power of Secure Data CNTXT continues to play a pivotal role in equipping enterprises and government organizations with AI-ready solutions. 'We help organizations build AI strategies, implement AI-powered tools, and ensure seamless integration into their daily operations,' said Mohammad Abu Sheikh. He emphasized that while AI algorithms continue to evolve, data remains the most crucial factor in achieving real AI breakthroughs. With enterprise data security as a top priority, CNTXT's approach integrates robust governance, advanced MLOps (Machine Learning Operations), and real-time monitoring to proactively safeguard against risks such as data breaches and unauthorized access. These efforts align closely with Oracle Cloud's advanced infrastructure, which provides the compute power needed for AI innovation at scale. Oracle Cloud: Enabling Scalable AI Solutions Oracle Cloud plays a fundamental role in supporting CNTXT's AI initiatives, offering the robust infrastructure necessary to develop and deploy AI solutions efficiently. 'AI success depends on three key pillars: data, compute, and power. With Oracle's technology, we're able to overcome data bottlenecks and provide enterprise-grade AI solutions that drive measurable impact,' said Mohammad. AI training and deployment with Nbula CNTXT has developed Nbula, a platform designed to build, train, and deploy AI models securely on enterprises' own data within their managed environments. Nbula enables organizations to develop, evaluate and benchmark their AI systems, ensuring optimal performance and compliance while maintaining complete data sovereignty. Through the Oracle-CNTXT collaboration, organizations can refine and deploy AI models faster and more effectively, enabling seamless AI implementation across industries. Looking Ahead: Expanding AI Innovation As AI adoption accelerates across industries, the CNTXT-Oracle collaboration continues to expand its impact, delivering cutting-edge AI solutions tailored to regional and global enterprises. 'This is just the beginning. Together, we're shaping the future of AI and unlocking new opportunities for businesses across the Middle East and beyond,' concluded Mohammad Abu Sheikh.
Mid East Info
12-02-2025
- Business
- Mid East Info
CNTXT and Oracle Strengthen AI Collaboration to Drive Innovation - Middle East Business News and Information
Dubai, UAE: CNTXT and Oracle continue to advance their strategic collaboration, reinforcing their shared vision for AI innovation and enterprise transformation. Their collaboration, which was highlighted during Oracle Cloud World Tour, is focused on helping businesses and government entities accelerate AI adoption with secure, scalable solutions. During Oracle Cloud World, Mohammad Abu Sheikh, Founder and CEO of CNTXT, and Cherian Varghese, Senior Vice President of Cloud Infrastructure, AI for EMEA at Oracle, engaged in an in-depth discussion on AI readiness, data security, and the evolving AI landscape. Their conversation underscored the growing role of AI in enterprise operations and the necessity of a strong data foundation for successful AI deployment. AI Readiness and the Power of Secure Data CNTXT continues to play a pivotal role in equipping enterprises and government organizations with AI-ready solutions. 'We help organizations build AI strategies, implement AI-powered tools, and ensure seamless integration into their daily operations,' said Mohammad Abu Sheikh. He emphasized that while AI algorithms continue to evolve, data remains the most crucial factor in achieving real AI breakthroughs. With enterprise data security as a top priority, CNTXT's approach integrates robust governance, advanced MLOps (Machine Learning Operations), and real-time monitoring to proactively safeguard against risks such as data breaches and unauthorized access. These efforts align closely with Oracle Cloud's advanced infrastructure, which provides the compute power needed for AI innovation at scale. Oracle Cloud: Enabling Scalable AI Solutions Oracle Cloud plays a fundamental role in supporting CNTXT's AI initiatives, offering the robust infrastructure necessary to develop and deploy AI solutions efficiently. 'AI success depends on three key pillars: data, compute, and power. With Oracle's technology, we're able to overcome data bottlenecks and provide enterprise-grade AI solutions that drive measurable impact,' said Mohammad. AI training and deployment with Nbula CNTXT has developed Nbula, a platform designed to build, train, and deploy AI models securely on enterprises' own data within their managed environments. Nbula enables organizations to develop, evaluate and benchmark their AI systems, ensuring optimal performance and compliance while maintaining complete data sovereignty. Through the Oracle-CNTXT collaboration, organizations can refine and deploy AI models faster and more effectively, enabling seamless AI implementation across industries. Looking Ahead: Expanding AI Innovation As AI adoption accelerates across industries, the CNTXT-Oracle collaboration continues to expand its impact, delivering cutting-edge AI solutions tailored to regional and global enterprises. 'This is just the beginning. Together, we're shaping the future of AI and unlocking new opportunities for businesses across the Middle East and beyond,' concluded Mohammad Abu Sheikh.
