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Hans India
4 days ago
- Politics
- Hans India
No pensioner should face problems to get dues: Jitendra
New Delhi: Stressing on administrative sensitivity and efficiency in redressing pensioners' grievances, Union Minister Jitendra Singh on Wednesday said no retiree should have to run from pillar to post to get dues. He called for a time-bound redressal mechanism of pension-related grievances, aligning it with Prime Minister Narendra Modi's broader governance model that places the citizen at the centre. Speaking at the 13th All India Pension Adalat here, Singh underscored the need for administrative sensitivity and efficiency in ensuring the dignity of India's pensioners. At the day-long event that brought together pensioners, government officials, and department heads from across the country, the Minister said that the Pension Adalat model is one of the most citizen-friendly reforms undertaken in recent years. 'A pensioner, who has dedicated a lifetime of service to the nation, should not have to run from pillar to post for what is rightfully theirs,' said Singh, the Minister of State for Personnel. He asked departments to adopt a 'whole-of-government' approach in resolving such matters. Singh emphasised that redressal should not merely be reactive, but also anticipatory, supported by technology and driven by compassion. He further encouraged the use of digital means to reach pensioners who may not be able to attend the Adalat in person. 'These Adalats represent not just a platform for grievance redressal, but also a promise from the government that no voice will go unheard,' he said. Singh said that digital initiatives like CPENGRAMS (Centralised Pension Grievance Redress and Monitoring System) must be leveraged for real-time tracking and resolution. CPENGRAMS allows pensioners to raise their grievances online. The minister urged departments and officials to treat pensioners not just as beneficiaries but as 'respected members of the administrative family'. Noting that most grievances stem from avoidable delays or procedural issues, he called for greater inter-departmental coordination and accountability. Singh said that the Adalat is not just a redressal forum, but also a barometer of administrative performance. 'When citizens feel heard and respected, it builds trust in governance,' he added. Since their inception in September 2017, 12 Pension Adalats have been held across the country, taking up a total of 25,416 cases — of which 18,157 have been successfully resolved, said a statement issued by the Personnel Ministry. That translates to a resolution rate of over 71 per cent, a number Singh cited as proof of the initiative's effectiveness. The Minister shared several success stories from previous Adalats, including the case of Jasoda Devi, who received her rightful dues after 36 years, and Anita Kanik Rani, who was granted family pension arrears of Rs 20 lakh on the very day her case was heard. At Wednesday's event, Singh also released a compilation of success stories from the 12th Pension Adalat, titled 'Brave Soldiers and Veer Naariyan'. The booklet highlights inspiring accounts of long-pending pension grievances that were resolved through the Adalat mechanism, with a special focus on defence pensioners and families of armed forces personnel. 'These real-life stories stand as a testament to the government's commitment to honouring the service and sacrifice of its retirees, particularly women and 'veer naaris', by ensuring timely justice and dignity in their post-retirement life,' the minister said. This year's Adalat focused on family pension issues, many raised by women either as claimants or recipients. Singh concluded by calling for more citizen-centric and compassionate innovations in pension administration, asserting that the government's duty towards its senior citizens must be fulfilled with both urgency and empathy.
Time of India
5 days ago
- Business
- Time of India
No pensioner should face problems to get dues: Union minister Jitendra Singh
Live Events (You can now subscribe to our (You can now subscribe to our Economic Times WhatsApp channel Stressing on administrative sensitivity and efficiency in redressing pensioners' grievances, Union minister Jitendra Singh on Wednesday said no retiree should have to run from pillar to post to get called for a time-bound redressal mechanism of pension-related grievances, aligning it with Prime Minister Narendra Modi's broader governance model that places the citizen at the at the 13th All India Pension Adalat here, Singh underscored the need for administrative sensitivity and efficiency in ensuring the dignity of India's the day-long event that brought together pensioners, government officials, and department heads from across the country, the minister said that the Pension Adalat model is one of the most citizen-friendly reforms undertaken in recent years."A pensioner, who has dedicated a lifetime of service to the nation, should not have to run from pillar to post for what is rightfully theirs," said Singh, the Minister of State for asked departments to adopt a "whole-of-government" approach in resolving such emphasised that redressal should not merely be reactive, but also anticipatory, supported by technology and driven by further encouraged the use of digital means to reach pensioners who may not be able to attend the Adalat in person."These Adalats represent not just a platform for grievance redressal, but also a promise from the government that no voice will go unheard," he said that digital initiatives like CPENGRAMS (Centralised Pension Grievance Redress and Monitoring System) must be leveraged for real-time tracking and allows pensioners to raise their grievances minister urged departments and officials to treat pensioners not just as beneficiaries but as "respected members of the administrative family".Noting that most grievances stem from avoidable delays or procedural issues, he called for greater inter-departmental coordination and said that the Adalat is not just a redressal forum, but also a barometer of administrative performance."When citizens feel heard and respected, it builds trust in governance," he their inception in September 2017, 12 Pension Adalats have been held across the country, taking up a total of 25,416 cases - of which 18,157 have been successfully resolved, said a statement issued by the Personnel translates to a resolution rate of over 71 per cent, a number Singh cited as proof of the initiative's minister shared several success stories from previous Adalats, including the case of Jasoda Devi, who received her rightful dues after 36 years, and Anita Kanik Rani, who was granted family pension arrears of Rs 20 lakh on the very day her case was Wednesday's event, Singh also released a compilation of success stories from the 12th Pension Adalat, titled 'Brave Soldiers and Veer Naariyan'.The booklet highlights inspiring accounts of long-pending pension grievances that were resolved through the Adalat mechanism, with a special focus on defence pensioners and families of armed forces personnel."These real-life stories stand as a testament to the government's commitment to honouring the service and sacrifice of its retirees, particularly women and 'veer naaris', by ensuring timely justice and dignity in their post-retirement life," the minister year's Adalat focused on family pension issues, many raised by women either as claimants or concluded by calling for more citizen-centric and compassionate innovations in pension administration, asserting that the government's duty towards its senior citizens must be fulfilled with both urgency and empathy."The prime minister's governance vision will be incomplete unless the country's senior citizens and retirees are made to feel secure and valued," he added. PTI
Hans India
20-05-2025
- Business
- Hans India
Bhavishya portal clears 83 pc Pension Payment Orders in time
New Delhi: At least 83 per cent Pension Payment Orders (PPOs) in superannuation cases of Central Government employees were issued on time in April this year, reflecting the efficiency of the Bhavishya online portal in tracking pension sanction and payment process, according to the official monthly report released on Tuesday. The report also stated that 61 per cent of pensioners' grievances received on the CPENGRAMS portal have been resolved within a month. The Centre launched the portal to bring transparency in the redressal process for retired government employees. As of April 30, Bhavishya is operational in the main Secretariat of 99 Ministries/Departments/Apex Bodies and 1034 attached offices through 9,406 DDOs. A mobile application has also been launched on the Umang platform through which stakeholders can access Bhavishya. Form 6-A, containing erstwhile 9 Forms/Formats, has revolutionised the processing of pension papers, and a total of 20,003 retiring officials have submitted new Form 6-A in the Bhavishya Portal. This has helped to ensure the PPOs in the superannuation cases are issued on time. For the 17th month in a row, more than 7,000 grievances have been redressed on the CPENGRAMS portal. In April, 8,396 pension cases were received on the portal, while 10,200 cases were redressed. Only 5 per cent of grievances are pending for redressal after three months. The pendency of grievances has markedly decreased from 11,817 grievances at the end of March 2025 to 10,179 grievances at the end of April 2025, the report added. The monthly report on Central Ministries/ Departments with the focus on the performance on Bhavishya and CPENGRAMS for April was released by the Department of Pension and Pensioners' Welfare. The Government has accorded the highest priority to the welfare of Central Government Pensioners through digital empowerment. Bhavishya, an online portal for online tracking of pension sanction and payment process, has ensured the timely issue of PPOs to the retiring employees, while the CPENGRAMS portal brings transparency in the redressal process with the quality resolution of pensioners' grievances, the official statement added.
