Latest news with #CXoneMpower
Business Insider
2 days ago
- Business
- Business Insider
Route 101 collaborates with NiCE for contract win with U.K.'s DWP
Route 101, a cloud systems integrator, announced in collaboration with NiCE (NICE) a major contract win with the Department for Work and Pensions of the UK government. This contract will see Route 101 and NiCE collaborate to enable the transformation of citizen experiences with the delivery of a UK-sovereign Citizen Experience Platform, powered by NiCE's CXone Mpower and hosted in a secure, UK-based cloud environment. The project will support DWP with the modernisation of its current contact centre operations, supporting over 40,000 agents and transforming both phone and digital services. Confident Investing Starts Here:
Yahoo
2 days ago
- Business
- Yahoo
Route 101 Awarded Contract By The Department for Work And Pensions To Transform UK Citizen Services, Powered By NiCE CXone Mpower
In collaboration with Route 101, the Department for Work and Pensions (DWP) will deploy NiCE's CXone Mpower platform in a UK-sovereign environment to improve citizen services while ensuring data sovereignty LONDON, June 06, 2025--(BUSINESS WIRE)--Route 101 a leading cloud systems integrator, announced today in collaboration with NiCE (Nasdaq: NICE), a major contract win with the Department for Work and Pensions (DWP) of the UK government. This contract will see Route 101 and NiCE collaborate to enable the transformation of citizen experiences with the delivery of a UK-sovereign Citizen Experience Platform (CXP), powered by NiCE's CXone Mpower and hosted in a secure, UK-based cloud environment. This initiative will drive service innovation and ensure data sovereignty for one of the Europe's largest contact centres. The project will support DWP with the modernisation of its current contact centre operations, supporting over 40,000 agents and transforming both phone and digital services. The platform has been designed to meet the UK Government's demand for sovereign cloud infrastructure, supporting national digital transformation ambitions. By partnering with NiCE, Route 101 will lead DWP through a strategic migration from its legacy on-premise infrastructure to a secure, UK-sovereign cloud platform. This transition will enable DWP to modernise its contact centre operations, and ensure data sovereignty within a compliant, UK-based environment. Russell Attwood, Chief Executive Officer, Route 101, said: "Securing this contract as the primary partner to DWP marks a pivotal moment for Route 101. By combining our deep understanding of government needs with NiCE's advanced technology, we are committed to setting a new standard, operational efficiency, and data sovereignty across the UK." Darren Rushworth, President, NiCE International, said: "We are thrilled to have been selected to partner with DWP alongside Route 101. With CXone Mpower's industry-leading platform, DWP has the power to fulfil their Service Modernisation agenda. Utilising the platform, DWP will be able to enhance digital service delivery and support its ambition to upskill its workforce." NiCE's expansion into the UK builds on its EU success. Route 101 and NiCE are supporting government organisations and highly regulated enterprises to support secure, compliant digital transformation in a sovereign environment designed specifically for the needs of customer service. About Route 101 Route 101 is a leading cloud systems integrator, providing hosted and true cloud telecommunications and contact centre solutions. A supplier to worldwide organisations, Route 101 specialises in the implementation and support of true cloud transformation solutions, having built strong relationships with global vendors. Multi-award winning, Route 101 works tirelessly to deliver exceptional standards of support to its customers. The quality of the solutions offered, the strength of partner and customer relationships, and the emphasis on quality service means Route 101 continues to act as a disruptor within the contact centre technology space. Learn more by visiting About NiCE NiCE (NASDAQ: NICE) is transforming the world with AI that puts people first. Our purpose-built AI-powered platforms automate engagements into proactive, safe, intelligent actions, empowering individuals and organisations to innovate and act, from interaction to resolution. Trusted by organisations throughout 150+ countries worldwide, NiCE's platforms are widely adopted across industries connecting people, systems, and workflows to work smarter at scale, elevating performance across the organisation, delivering proven measurable outcomes. Trademark Note: NICE and the NICE logo are trademarks or registered trademarks of NICE Ltd. All other marks are trademarks of their respective owners. For a full list of NICE's marks, please see: View source version on Contacts Corporate Media Contact Route 101 – Touchdown PR, +44 1252 717040, Route101@ UKNiCE Christopher Irwin-Dudek, +1 201 561 4442, media@ ET Error in retrieving data Sign in to access your portfolio Error in retrieving data Error in retrieving data Error in retrieving data Error in retrieving data
Yahoo
2 days ago
- Business
- Yahoo
Route 101 Awarded Contract By The Department for Work And Pensions To Transform UK Citizen Services, Powered By NiCE CXone Mpower
In collaboration with Route 101, the Department for Work and Pensions (DWP) will deploy NiCE's CXone Mpower platform in a UK-sovereign environment to improve citizen services while ensuring data sovereignty LONDON, June 06, 2025--(BUSINESS WIRE)--Route 101 a leading cloud systems integrator, announced today in collaboration with NiCE (Nasdaq: NICE), a major contract win with the Department for Work and Pensions (DWP) of the UK government. This contract will see Route 101 and NiCE collaborate to enable the transformation of citizen experiences with the delivery of a UK-sovereign Citizen Experience Platform (CXP), powered by NiCE's CXone Mpower and hosted in a secure, UK-based cloud environment. This initiative will drive service innovation and ensure data sovereignty for one of the Europe's largest contact centres. The project will support DWP with the modernisation of its current contact centre operations, supporting over 40,000 agents and transforming both phone and digital services. The platform has been designed to meet the UK Government's demand for sovereign cloud infrastructure, supporting national digital transformation ambitions. By partnering with NiCE, Route 101 will lead DWP through a strategic migration from its legacy on-premise infrastructure to a secure, UK-sovereign cloud platform. This transition will enable DWP to modernise its contact centre operations, and ensure data sovereignty within a compliant, UK-based environment. Russell Attwood, Chief Executive Officer, Route 101, said: "Securing this contract as the primary partner to DWP marks a pivotal moment for Route 101. By combining our deep understanding of government needs with NiCE's advanced technology, we are committed to setting a new standard, operational efficiency, and data sovereignty across the UK." Darren Rushworth, President, NiCE International, said: "We are thrilled to have been selected to partner with DWP alongside Route 101. With CXone Mpower's industry-leading platform, DWP has the power to fulfil their Service Modernisation agenda. Utilising the platform, DWP will be able to enhance digital service delivery and support its ambition to upskill its workforce." NiCE's expansion into the UK builds on its EU success. Route 101 and NiCE are supporting government organisations and highly regulated enterprises to support secure, compliant digital transformation in a sovereign environment designed specifically for the needs of customer service. About Route 101 Route 101 is a leading cloud systems integrator, providing hosted and true cloud telecommunications and contact centre solutions. A supplier to worldwide organisations, Route 101 specialises in the implementation and support of true cloud transformation solutions, having built strong relationships with global vendors. Multi-award winning, Route 101 works tirelessly to deliver exceptional standards of support to its customers. The quality of the solutions offered, the strength of partner and customer relationships, and the emphasis on quality service means Route 101 continues to act as a disruptor within the contact centre technology space. Learn more by visiting About NiCE NiCE (NASDAQ: NICE) is transforming the world with AI that puts people first. Our purpose-built AI-powered platforms automate engagements into proactive, safe, intelligent actions, empowering individuals and organisations to innovate and act, from interaction to resolution. Trusted by organisations throughout 150+ countries worldwide, NiCE's platforms are widely adopted across industries connecting people, systems, and workflows to work smarter at scale, elevating performance across the organisation, delivering proven measurable outcomes. Trademark Note: NICE and the NICE logo are trademarks or registered trademarks of NICE Ltd. All other marks are trademarks of their respective owners. For a full list of NICE's marks, please see: View source version on Contacts Corporate Media Contact Route 101 – Touchdown PR, +44 1252 717040, Route101@ UKNiCE Christopher Irwin-Dudek, +1 201 561 4442, media@ ET Error in retrieving data Sign in to access your portfolio Error in retrieving data Error in retrieving data Error in retrieving data Error in retrieving data
Business Wire
2 days ago
- Business
- Business Wire
Route 101 Awarded Contract By The Department for Work And Pensions To Transform UK Citizen Services, Powered By NiCE CXone Mpower
LONDON--(BUSINESS WIRE)-- Route 101 a leading cloud systems integrator, announced today in collaboration with NiCE (Nasdaq: NICE), a major contract win with the Department for Work and Pensions (DWP) of the UK government. This contract will see Route 101 and NiCE collaborate to enable the transformation of citizen experiences with the delivery of a UK-sovereign Citizen Experience Platform (CXP), powered by NiCE's CXone Mpower and hosted in a secure, UK-based cloud environment. This initiative will drive service innovation and ensure data sovereignty for one of the Europe's largest contact centres. The project will support DWP with the modernisation of its current contact centre operations, supporting over 40,000 agents and transforming both phone and digital services. The platform has been designed to meet the UK Government's demand for sovereign cloud infrastructure, supporting national digital transformation ambitions. By partnering with NiCE, Route 101 will lead DWP through a strategic migration from its legacy on-premise infrastructure to a secure, UK-sovereign cloud platform. This transition will enable DWP to modernise its contact centre operations, and ensure data sovereignty within a compliant, UK-based environment. Russell Attwood, Chief Executive Officer, Route 101, said: 'Securing this contract as the primary partner to DWP marks a pivotal moment for Route 101. By combining our deep understanding of government needs with NiCE's advanced technology, we are committed to setting a new standard, operational efficiency, and data sovereignty across the UK.' Darren Rushworth, President, NiCE International, said: 'We are thrilled to have been selected to partner with DWP alongside Route 101. With CXone Mpower's industry-leading platform, DWP has the power to fulfil their Service Modernisation agenda. Utilising the platform, DWP will be able to enhance digital service delivery and support its ambition to upskill its workforce.' NiCE's expansion into the UK builds on its EU success. Route 101 and NiCE are supporting government organisations and highly regulated enterprises to support secure, compliant digital transformation in a sovereign environment designed specifically for the needs of customer service. About Route 101 Route 101 is a leading cloud systems integrator, providing hosted and true cloud telecommunications and contact centre solutions. A supplier to worldwide organisations, Route 101 specialises in the implementation and support of true cloud transformation solutions, having built strong relationships with global vendors. Multi-award winning, Route 101 works tirelessly to deliver exceptional standards of support to its customers. The quality of the solutions offered, the strength of partner and customer relationships, and the emphasis on quality service means Route 101 continues to act as a disruptor within the contact centre technology space. Learn more by visiting About NiCE NiCE (NASDAQ: NICE) is transforming the world with AI that puts people first. Our purpose-built AI-powered platforms automate engagements into proactive, safe, intelligent actions, empowering individuals and organisations to innovate and act, from interaction to resolution. Trusted by organisations throughout 150+ countries worldwide, NiCE's platforms are widely adopted across industries connecting people, systems, and workflows to work smarter at scale, elevating performance across the organisation, delivering proven measurable outcomes. Trademark Note: NICE and the NICE logo are trademarks or registered trademarks of NICE Ltd. All other marks are trademarks of their respective owners. For a full list of NICE's marks, please see:
Techday NZ
3 days ago
- Business
- Techday NZ
NiCE announces 2025 partner awards for AI & automation excellence
NiCE has named the recipients of its 2025 International Partner Awards in recognition of organisations that have facilitated the adoption of artificial intelligence and automation within customer service functions throughout Asia-Pacific and EMEA. The company awarded partners across seven categories, highlighting achievements ranging from market leadership and rapid growth to successful customer migrations and cloud project deliveries. The awards were presented at events held in Croatia and Thailand. In the UK and Ireland, SVL Business Solutions was recognised as UK&I Partner of the Year. The partnership with NiCE has spanned over 23 years and was noted for excelling in strategic achievements, customer success, and adoption of AI platforms within the region. Optus Enterprise Solutions received the APAC Partner of the Year award. This partner was acknowledged for exceptional performance, market leadership, and achieving the highest bookings across categories such as CXone Mpower and customer service automation. The title of Disruptor Partner of the Year for EMEA went to Natilik. The award citation described Natilik as a bold newcomer that is transforming NiCE's approach within the enterprise market by executing a visionary strategy. Cirrus was selected as the Game Changer Partner of the Year. According to NiCE, Cirrus built a team of more than 20 specialists in CXone Mpower and secured four new clients in less than six months, signalling significant growth and impact in the digital and AI sector. Singtel Telecommunications Limited, which established its partnership with NiCE in 2024, was awarded APAC Rookie Partner of the Year. The company was recognised for rapid success within its first year of partnership. NTT DATA was named APAC Rising Star Partner of the Year for securing the largest year-over-year booking growth across the region, reflecting swift expansion and increased engagement in the market. The European Partner of the Year award was presented to CCT Solutions. NiCE highlighted the partner's achievements in executing smooth customer migrations, maintaining a customer-focused approach, and successfully delivering a sovereign cloud project in a regulated industry environment. Darren Rushworth, President, NiCE International, acknowledged the contributions of all partners in a statement. He said, "At the 2025 International Partner Summits, we reaffirmed our partner-first strategy and commitment to increased investment in our global ecosystem. All of this year's award winners demonstrate the innovation, expertise, and dedication needed to help customers achieve service excellence, accelerate time to value, and adopt AI-driven automation. Our partners are essential to delivering efficiency, value, and transformative experiences in an ever-evolving market." NiCE stated that the award recipients played key roles in supporting organisations to realise the benefits of artificial intelligence and automation, particularly within customer engagement and service delivery, as part of the broader adoption of its CXone Mpower solution and related technologies.
