Latest news with #CallTower
Yahoo
25-06-2025
- Business
- Yahoo
CallTower Launches Entra Sync: Streamlining Microsoft Teams Provisioning and Management
New 'Mission Control' System Empowers IT Teams to Automate and Simplify User Lifecycle Management for Teams SALT LAKE CITY, UT, ROCHESTER, NY, MONTREAL, LONDON, June 25, 2025 (GLOBE NEWSWIRE) -- CallTower, a global leader in delivering unified communications, contact center, and collaboration solutions, is proud to announce the launch of Entra Sync, an advanced provisioning and management platform built to automate and simplify the Microsoft Teams experience for IT administrators and communication professionals. Entra Sync serves as a 'mission control center' for Microsoft Teams user management, offering a seamless way to manage voice users, policies, phone numbers, licenses, call queues, and Teams group templates. By replacing manual, error-prone processes with intelligent automation, Entra Sync significantly reduces the time and resources required to onboard, modify, or offboard Teams users. Administrators can now complete provisioning tasks in less than five minutes—compared to the traditional 30-minute process—while improving accuracy by up to 99 percent and reducing the need for escalated support. 'With Entra Sync, we're giving our customers the ability to complete complex provisioning in under five minutes—versus 30 minutes or more manually—with better accuracy, fewer escalations, and greater control,' said Rachell McConkie, CallTower's Product Owner. 'Provisioning users in Microsoft Teams has historically been a manual, time-intensive process that's prone to mistakes. Entra Sync changes that. The platform's intelligent automation allows for dynamic role-based management, making it easy to adapt user settings when individuals change departments, locations, or job roles. With real-time sync to Microsoft Entra ID, Entra Sync ensures that user data is always up to date. IT teams can build and assign persona templates based on job role or location, organize and reserve numbers with advanced tagging, monitor number pool usage, and receive alerts when availability drops below custom thresholds. The platform also provides detailed reporting, making it easier to manage compliance and capacity planning. Built for Microsoft Teams administrators and CallTower customers managing complex, large-scale voice deployments, Entra Sync is designed to support environments utilizing Operator Connect, Direct Routing, or Microsoft Calling Plans. The platform enables better resource utilization by reducing reliance on specialized IT staff and distributing capabilities across broader teams. Entra Sync is now available, offering a scalable and streamlined solution for organizations seeking to optimize and simplify Microsoft Teams voice management. About CallTower CallTower is at the forefront of transforming global communication, redefining how businesses connect and collaborate across the globe. Since 2002, CallTower has grown into a global leader in enterprise-class cloud communications and collaboration solutions, empowering businesses to thrive in the digital age. Leveraging advanced technologies like Microsoft® Teams Operator Connect, Direct Routing and GCC High Teams Direct Routing, Webex by Cisco®, Zoom Phone, and AI-powered contact center solutions, CallTower delivers seamless and reliable connectivity tailored to the unique needs of enterprises worldwide. CallTower empowers business communications by integrating features like one-click failover, advanced analytics, seamless CRM integration, and cutting-edge AI—redefining operational efficiency. In 2025, CallTower acquired North America's trusted contact center expert, Inoria, amplifying its CCaaS and CX capabilities. Inoria drives the evolution of contact center operations by offering personalized optimization, implementation, and integration services powered by Conversational AI and advanced analytics. Together, CallTower and Inoria deliver actionable insights, enhanced customer experiences, and cutting-edge solutions that guide enterprises through their digital transformation journeys. With a vision focused on innovation and a commitment to excellence, CallTower continues to advance cloud communications, empowering businesses across the globe to achieve unparalleled success. CONTACT: Kade Herbert CallTower, Inc. 8003475444 marketing@
Yahoo
25-06-2025
- Business
- Yahoo
CallTower Launches Entra Sync: Streamlining Microsoft Teams Provisioning and Management
New 'Mission Control' System Empowers IT Teams to Automate and Simplify User Lifecycle Management for Teams SALT LAKE CITY, UT, ROCHESTER, NY, MONTREAL, LONDON, June 25, 2025 (GLOBE NEWSWIRE) -- CallTower, a global leader in delivering unified communications, contact center, and collaboration solutions, is proud to announce the launch of Entra Sync, an advanced provisioning and management platform built to automate and simplify the Microsoft Teams experience for IT administrators and communication professionals. Entra Sync serves as a 'mission control center' for Microsoft Teams user management, offering a seamless way to manage voice users, policies, phone numbers, licenses, call queues, and Teams group templates. By replacing manual, error-prone processes with intelligent automation, Entra Sync significantly reduces the time and resources required to onboard, modify, or offboard Teams users. Administrators can now complete provisioning tasks in less than five minutes—compared to the traditional 30-minute process—while improving accuracy by up to 99 percent and reducing the need for escalated support. 'With Entra Sync, we're giving our customers the ability to complete complex provisioning in under five minutes—versus 30 minutes or more manually—with better accuracy, fewer escalations, and greater control,' said Rachell McConkie, CallTower's Product Owner. 'Provisioning users in Microsoft Teams has historically been a manual, time-intensive process that's prone to mistakes. Entra Sync changes that. The platform's intelligent automation allows for dynamic role-based management, making it easy to adapt user settings when individuals change departments, locations, or job roles. With real-time sync to Microsoft Entra ID, Entra Sync ensures that user data is always up to date. IT teams can build and assign persona templates based on job role or location, organize and reserve numbers with advanced tagging, monitor number pool usage, and receive alerts when availability drops below custom thresholds. The platform also provides detailed reporting, making it easier to manage compliance and capacity planning. Built for Microsoft Teams administrators and CallTower customers managing complex, large-scale voice deployments, Entra Sync is designed to support environments utilizing Operator Connect, Direct Routing, or Microsoft Calling Plans. The platform enables better resource utilization by reducing reliance on specialized IT staff and distributing capabilities across broader teams. Entra Sync is now available, offering a scalable and streamlined solution for organizations seeking to optimize and simplify Microsoft Teams voice management. About CallTower CallTower is at the forefront of transforming global communication, redefining how businesses connect and collaborate across the globe. Since 2002, CallTower has grown into a global leader in enterprise-class cloud communications and collaboration solutions, empowering businesses to thrive in the digital age. Leveraging advanced technologies like Microsoft® Teams Operator Connect, Direct Routing and GCC High Teams Direct Routing, Webex by Cisco®, Zoom Phone, and AI-powered contact center solutions, CallTower delivers seamless and reliable connectivity tailored to the unique needs of enterprises worldwide. CallTower empowers business communications by integrating features like one-click failover, advanced analytics, seamless CRM integration, and cutting-edge AI—redefining operational efficiency. In 2025, CallTower acquired North America's trusted contact center expert, Inoria, amplifying its CCaaS and CX capabilities. Inoria drives the evolution of contact center operations by offering personalized optimization, implementation, and integration services powered by Conversational AI and advanced analytics. Together, CallTower and Inoria deliver actionable insights, enhanced customer experiences, and cutting-edge solutions that guide enterprises through their digital transformation journeys. With a vision focused on innovation and a commitment to excellence, CallTower continues to advance cloud communications, empowering businesses across the globe to achieve unparalleled success. CONTACT: Kade Herbert CallTower, Inc. 8003475444 marketing@
Business Upturn
18-06-2025
- Business
- Business Upturn
CallTower Achieves Certified Implementation Partner Status with Five9
SALT LAKE CITY, UT, ROCHESTER, NY, MONTREAL, LONDON, June 18, 2025 (GLOBE NEWSWIRE) — CallTower, a global leader in delivering unified communications, contact center, and collaboration solutions, is proud to announce its official designation as a Certified Implementation Partner with Five9, a leading provider of intelligent cloud contact center solutions. This certification marks a significant milestone in the strategic relationship between the two companies, enabling deeper collaboration and enhanced support for businesses seeking a robust, scalable, and integrated contact center experience. The Five9 Certified Implementation Partner designation is awarded to select organizations that demonstrate exceptional expertise in deploying and optimizing Five9's cloud contact center platform. As a Certified Partner, CallTower is now fully equipped to deliver advanced implementation services, customized integrations, and strategic guidance to help organizations maximize the utilization of Five9 within their digital communication ecosystem. 'Achieving Five9 Certified Implementation Partner status represents a meaningful advancement in our ability to support enterprise contact center transformation,' said Doug Larsen, Senior Vice President of Product & Software Development at CallTower. 'This partnership enables us to work more closely with Five9 to deliver highly customized, end-to-end solutions that drive performance, reliability, and efficiency for our customers.' As a longtime provider of Five9 through its CCaaS portfolio, CallTower has demonstrated a strong track record of delivering innovative contact center deployments to organizations across industries. With this certification, CallTower is now positioned to provide even greater value through tighter integration, faster implementation timelines, and ongoing optimization services. 'For many years, Five9 has been proud to call CallTower a trusted partner. This certification is a testament to the strength and maturity of our collaboration and our shared dedication to helping customers deliver elevated, world-class customer experiences, said Jake Butterbaugh, SVP Global Partner Organization & International Sales.'Together, we're empowering organizations to raise the bar for CX, and we're excited for what the future holds for this incredible partnership.' This certification highlights CallTower's commitment to delivering best-in-class customer experience solutions while expanding its robust suite of UCaaS and CCaaS offerings. Customers can now benefit from a fully aligned partnership that combines CallTower's technical depth and Five9's AI-powered contact center innovation. About CallTower CallTower is at the forefront of transforming global communication, redefining how businesses connect and collaborate across the globe. Since 2002, CallTower has grown into a global leader in enterprise-class cloud communications and collaboration solutions, empowering businesses to thrive in the digital age. Leveraging advanced technologies like Microsoft® Teams Operator Connect, Direct Routing and GCC High Teams Direct Routing, Webex by Cisco®, Zoom Phone, and AI-powered contact center solutions, CallTower delivers seamless and reliable connectivity tailored to the unique needs of enterprises worldwide. CallTower empowers business communications by integrating features like one-click failover, advanced analytics, seamless CRM integration, and cutting-edge AI—redefining operational efficiency. In 2025, CallTower acquired North America's trusted contact center expert, Inoria, amplifying its CCaaS and CX capabilities. Inoria drives the evolution of contact center operations by offering personalized optimization, implementation, and integration services powered by Conversational AI and advanced analytics. Together, CallTower and Inoria deliver actionable insights, enhanced customer experiences, and cutting-edge solutions that guide enterprises through their digital transformation journeys. With a vision focused on innovation and a commitment to excellence, CallTower continues to advance cloud communications, empowering businesses across the globe to achieve unparalleled success. About Five9 Five9 empowers organizations to create hyper-personalized and effortless AI-driven customer experiences that deliver better business outcomes. Powered by Five9 Genius AI and our people, the Five9 Intelligent CX Platform is trusted by 3,000+ customers and 1,400+ partners globally. The New CX starts here and it's at the heart of every winning experience. Disclaimer: The above press release comes to you under an arrangement with GlobeNewswire. Business Upturn takes no editorial responsibility for the same. Ahmedabad Plane Crash
Yahoo
18-06-2025
- Business
- Yahoo
CallTower Achieves Certified Implementation Partner Status with Five9
Strengthening the alliance to deliver seamless, enterprise-grade advanced contact center implementation services SALT LAKE CITY, UT, ROCHESTER, NY, MONTREAL, LONDON, June 18, 2025 (GLOBE NEWSWIRE) -- CallTower, a global leader in delivering unified communications, contact center, and collaboration solutions, is proud to announce its official designation as a Certified Implementation Partner with Five9, a leading provider of intelligent cloud contact center solutions. This certification marks a significant milestone in the strategic relationship between the two companies, enabling deeper collaboration and enhanced support for businesses seeking a robust, scalable, and integrated contact center experience. The Five9 Certified Implementation Partner designation is awarded to select organizations that demonstrate exceptional expertise in deploying and optimizing Five9's cloud contact center platform. As a Certified Partner, CallTower is now fully equipped to deliver advanced implementation services, customized integrations, and strategic guidance to help organizations maximize the utilization of Five9 within their digital communication ecosystem. 'Achieving Five9 Certified Implementation Partner status represents a meaningful advancement in our ability to support enterprise contact center transformation,' said Doug Larsen, Senior Vice President of Product & Software Development at CallTower. 'This partnership enables us to work more closely with Five9 to deliver highly customized, end-to-end solutions that drive performance, reliability, and efficiency for our customers.' As a longtime provider of Five9 through its CCaaS portfolio, CallTower has demonstrated a strong track record of delivering innovative contact center deployments to organizations across industries. With this certification, CallTower is now positioned to provide even greater value through tighter integration, faster implementation timelines, and ongoing optimization services. 'For many years, Five9 has been proud to call CallTower a trusted partner. This certification is a testament to the strength and maturity of our collaboration and our shared dedication to helping customers deliver elevated, world-class customer experiences, said Jake Butterbaugh, SVP Global Partner Organization & International Sales.'Together, we're empowering organizations to raise the bar for CX, and we're excited for what the future holds for this incredible partnership.' This certification highlights CallTower's commitment to delivering best-in-class customer experience solutions while expanding its robust suite of UCaaS and CCaaS offerings. Customers can now benefit from a fully aligned partnership that combines CallTower's technical depth and Five9's AI-powered contact center innovation. About CallTower CallTower is at the forefront of transforming global communication, redefining how businesses connect and collaborate across the globe. Since 2002, CallTower has grown into a global leader in enterprise-class cloud communications and collaboration solutions, empowering businesses to thrive in the digital age. Leveraging advanced technologies like Microsoft® Teams Operator Connect, Direct Routing and GCC High Teams Direct Routing, Webex by Cisco®, Zoom Phone, and AI-powered contact center solutions, CallTower delivers seamless and reliable connectivity tailored to the unique needs of enterprises worldwide. CallTower empowers business communications by integrating features like one-click failover, advanced analytics, seamless CRM integration, and cutting-edge AI—redefining operational efficiency. In 2025, CallTower acquired North America's trusted contact center expert, Inoria, amplifying its CCaaS and CX capabilities. Inoria drives the evolution of contact center operations by offering personalized optimization, implementation, and integration services powered by Conversational AI and advanced analytics. Together, CallTower and Inoria deliver actionable insights, enhanced customer experiences, and cutting-edge solutions that guide enterprises through their digital transformation journeys. With a vision focused on innovation and a commitment to excellence, CallTower continues to advance cloud communications, empowering businesses across the globe to achieve unparalleled success. About Five9 Five9 empowers organizations to create hyper-personalized and effortless AI-driven customer experiences that deliver better business outcomes. Powered by Five9 Genius AI and our people, the Five9 Intelligent CX Platform is trusted by 3,000+ customers and 1,400+ partners globally. The New CX starts here and it's at the heart of every winning experience. CONTACT: Kade Herbert CallTower, Inc. 8003475444 marketing@ in retrieving data Sign in to access your portfolio Error in retrieving data Error in retrieving data Error in retrieving data Error in retrieving data
Yahoo
11-03-2025
- Business
- Yahoo
Inoria, a CallTower Company, Recognized as Genesys High Growth Partner 2024 at Inspire 2025
Inoria honored for exceptional growth and innovation in CX solutions powered by Genesys, the world-leading cloud contact center solution provider, at the premier event in Nashville Salt Lake City, UT, Rochester, NY, London, Montreal, March 11, 2025 (GLOBE NEWSWIRE) -- Inoria – a CallTower company, a Premium Genesys Partner and leading provider of customer experience (CX) solutions, is proud to announce that it has been recognized as a High Growth Partner at Genesys Inspire 2025, held in Nashville. Inoria was also a proud sponsor of this premier event, which brought together industry leaders, innovators, and organizations focused on transforming the customer experience. This prestigious award acknowledges Inoria's exceptional growth, innovation, and commitment to delivering transformative CX solutions powered by Genesys. The recognition builds upon last year's success, where Inoria was honored as the Partner of the Year – North America, reaffirming its position as a key player in the customer experience landscape. 'Inoria's mission has always been to drive meaningful customer interactions through cutting-edge technology and strategic partnerships,' said Joe Bigio, SVP CCAAS, CX & CAI Solutions at CallTower. 'Being recognized in the High Growth category is a testament to our team's dedication, our clients' trust, and the strength of our collaboration with Genesys.' As a Premium Genesys Partner, Inoria continues to help organizations elevate their CX strategies through AI-driven automation, analytics, and cloud-based contact center solutions. This latest award highlights the company's ability to adapt and innovate in an evolving market, ensuring seamless and personalized customer experiences at scale. The Inoria team extends its heartfelt gratitude to its clients, partners, and employees for their continued support in achieving this milestone. For more details on Inoria's partnership with Genesys and its award-winning solutions, visit ///// About Inoria Inoria is the North American partner of choice, actively orchestrating the evolution of contact center operations. Inoria powers millions of customer interactions, passionately supporting organizations as they navigate their digital transformation journey through customized optimization, implementation, and integration services. Leveraging Conversational AI (CAI) and advanced analytics, Inoria provides deep insights and strategic recommendations that drive performance. Agile, personable, and humancentric, Inoria builds authentic relationships and champions success through inspired guidance, collaboration, and innovative solutions. Inoria's value-added partner solutions support the diverse and evolutive needs of the contact center. Partners in CCaaS, workforce management, CAI and analytics include Genesys, Talkdesk, Alvaria, Parloa, Coveo and Emite. Together, they work collaboratively to deliver enhanced interactions. More than contact center expert consulting, Inoria is about enriching the customer experience, positioning them as a turnkey partner for all your contact center needs. For more information about Inoria, visit ///// About CallTower CallTower is leading the future of global communications where UCaaS and CCaaS innovations meets the vast expanse of connectivity with numbering coverage in over 80 countries with additional countries with a managed telephony solution offering. CallTower is revolutionizing communications through integration of cutting-edge technologies. CallTower delivers seamless MS Teams, Zoom, and Webex voice solutions (UCaaS) with one-click failover offerings are provided via CallTower Connect, a CallTower proprietary delivery and managed service tool. CallTower provides a comprehensive contact center, customer experience solutions (CCaaS/CX) of Genesys, Five9, Intermedia, along with conversational artificial intelligence (CAI) of and Parloa offerings. Products are provided with robust professional and global managed service offering that allows customers to deploy and manage best-of-breed communications solutions that meet their current and expanding future global needs. Since its establishment in 2002, CallTower has evolved into a global cloud-based, enterprise-class cloud communications solutions provider, catering to the needs of enterprise businesses. CallTower offers and supports industry-leading solutions such as Operator Connect for Microsoft® Teams, MS Teams Direct Routing, GCC High Teams Direct Routing, Microsoft® 365, Cisco® Webex Calling / UCM, Cisco® CCP, Zoom Phone, Zoom (BYOB), Genesys, Five9, Intermedia. For more information about Inoria, visit CONTACT: Kade Herbert CallTower, Inc. 8003475444 marketing@ in to access your portfolio
