Latest news with #CareQualityCommission
BBC News
11 hours ago
- Health
- BBC News
West Ridings Care Home in Outwood placed in special measures
A West Yorkshire care home has been rated inadequate and placed in special measures after inspectors raised several Ridings Care Home in Wakefield, which cares for people with dementia, mental health illnesses and disabilities, has been told to make urgent improvements to its service by the Care Quality Commission (CQC).The CQC said the home had failed to report several safeguarding issues "appropriately" including one incident where a resident was "physically abused" by another in a communal area. Advinia Care Homes, which runs the home, has been contacted for comment. Inspectors said the home was not well led, having been without a registered manager for several months at the time of the CQC's visit in May. The report said a "lack of continuity" in leadership had "impacted on the care people received and staff morale".The regulator also highlighted instances of action not being taken when residents lost weight or needed follow-up health checks. 'Staff were kind' Residents were complimentary about the quality of the food and cleanliness of the home while talking to inspectors with some saying they "felt safe and enjoyed living" at West Ridings. However, some also said there were not enough staff to meet their needs, with one resident quoted as saying: "They don't have time to chat with me. Having a conversation would be helpful and nice to have."Linda Hirst, the CQC's deputy director of operations for the north, said: "Despite these understaffing issues, people and relatives told us that staff were kind when they did have time to speak to them."Leaders need to support staff to have the time to meet the social needs of residents as well as their physical needs."We have told leaders where we expect to see rapid improvements and will continue to monitor the home closely to keep people safe while this happens." Listen to highlights from West Yorkshire on BBC Sounds, catch up with the latest episode of Look North.
Yahoo
3 days ago
- Business
- Yahoo
Hampshire home care team wins awards for quality and workplace culture
A home care provider has scooped two national awards for its services and workplace culture. Right at Home Mid Hampshire, covering Eastleigh and Chandler's Ford, was named Best Home Care Provider at the Business Awards UK and earned 5-Star Employer status in the WorkBuzz 2025 survey. Shannon Haines, registered manager, said: "To be recognised both for the quality of care we provide and the support we give our team is a huge honour. "We're so proud of every caregiver, coordinator and support staff member who goes above and beyond every single day. "This is a win for our whole community." READ MORE: Totton Hearing Centre marks eight years of service The Business Awards UK judges praised the company for its positive client feedback, community initiatives, and commitment to person-centred care. The 5-Star Employer rating was based on direct feedback from staff, reflecting high levels of satisfaction, professional development, and organisational culture. The provider is rated Outstanding by the Care Quality Commission.
BBC News
5 days ago
- Health
- BBC News
Inspectors finds Colchester care home residents at risk of harm
A care home for older people has been placed in special measures after inspectors found residents were at risk of were 21 people using Quenby Rest Home in Colchester, Essex, when an inspection took place between 20 March and 1 Care Quality Commission (CQC) rated the service inadequate as it was unclean, staff lacked training and some people were at risk of the service has been placed in special measures, while improvements take place the CQC says it will review the service to ensure people living in the home are safe. This inspection was prompted after an incident related to people's safety. That is now being further investigated by the CQC and was not part of this report explained: "The information shared with CQC about the incident indicated potential concerns about the management of risk of choking for others living at the service. This inspection examined those areas." The report criticised the service for not having a system in place to help people with swallowing difficulties when eating food or drinking mentioned staff had not been encouraged to learn or reflect on safety events, such as a recent choking incident, to prevent similar occurrences happening also found other risks to safety had not been identified or managed to prevent potential of staff were found to lack training, with some not being able to demonstrate an understanding of the training they had training had been done on computers with some inequalities found in staff guidelines had not been followed and there was no system in place to manage medicines it came to prescribing sedatives, the report said: "Protocols did not contain guidance for staff on what interventions should be tried before administering the medicine, as a last resort."It continued: "People living with specific health conditions, such as Parkinson's, diabetes, and epilepsy did not have detailed care and support plans in place to ensure staff knew how to monitor and meet their needs safely. "For people living with dementia, staff had not received specialist training to ensure they understood changes in the person's levels of understanding and had the required skills to support the person to continue to achieve their full potential." 'Poorly maintained' The environment at the home was described in the report as "tired" and "poorly maintained".A cleaning cupboard was not itself clean, a sink had missing or cracked tiles above and the "small and cluttered" laundry room had water damage on the ceiling with an incomplete a toilet had been removed the waste pipe hole had been poorly filled, leaving a large gap in the lino that was not flush with the rest of the report said: "Incomplete flooring and missing tiles can create a breeding ground for bacteria and other microorganisms, potentially leading to increased risk of infection."The home had previously been told on 13 March, following an audit by the Integrated Care Board, to improve infection control but CQC inspectors found no plan had been created when they arrived a week provider has been contacted for comment. Follow Essex news on BBC Sounds, Facebook, Instagram and X.
BBC News
23-07-2025
- Health
- BBC News
Care Quality Commission rates Hull Laurbel Surgery 'outstanding'
A GP practice in Hull has been praised by health inspectors for "embracing new technology" and providing "the best possible care".The Laurbel Surgery, in Bilton, Hull, has been rated as "outstanding" by the Care Quality Commission (CQC) following an inspection in report said the surgery had "continuously" met the 95% World Health Organisation target for childhood immunisations and "made it easy for people to access appointments".The surgery, which provides services to around 3,600 people, thanked staff for their "exceptional care" and said it was pleased with the report. Susan Moody, practice manager, said: "The CQC report reflects the high quality of patient centred commitment of the entire team in providing good quality patient care."After a survey of patients, the CQC found 89% of people found it easy to contact the practice by phone, 95% found it easy to contact through the website and 92% using the NHS app. 'Impressive' Inspectors also found the practice "understood and met people's personal, cultural, social, religious and equality characteristics".Alan Stephenson, CQC deputy director of operations in South and East Yorkshire, said the surgery "embraced learning and innovation to provide the best possible care to people".He said: "It was impressive to see how many residents they had encouraged to take up cervical cancer screenings and childhood immunisations, which was recognised by the Humber and North Yorkshire Integrated Care Board."CQC said the survey also found that 95% of people who use the surgery felt their needs were met during their last appointment, which was higher than the national average of 90%."Other practices should look to Laurbel Surgery and this report as an example of good care and to see what they could learn," Mr Stephenson added. Listen to highlights from Hull and East Yorkshire on BBC Sounds, watch the latest episode of Look North or tell us about a story you think we should be covering here. Download the BBC News app from the App Store for iPhone and iPad or Google Play for Android devices
BBC News
20-07-2025
- Health
- BBC News
Derby and Burton hospitals wants maternity restrictions removed
The trust in charge of Derby and Burton hospitals has asked the health watchdog to remove restrictions put on its maternity services after they were rated Care Quality Commission (CQC) served University Hospitals of Derby and Burton NHS Trust (UHDB) with eight Section 31 notices following inspections at the Royal Derby Hospital and Queen's Hospital Burton in 2023 and a further five in said the CQC had now removed six of the eight restrictions it received in 2023 and the trust had made applications to remove the shows the mortality rate for newborns at both hospitals has been below the NHS average for more than 12 months. 'Working at pace' In 2023 the CQC identified major failings in maternity services at both hospitals and ordered the trust to urgently update training, improve cleanliness and ensure safe levels of commission utilised Section 31 of the Health and Social Care Act 2008, which gives it the powers to urgently alter or remove conditions of then the trust said it had been "working hard" to improve the quality of care and experience for women and babies through a dedicated improvement programmeIt said compliance against Saving Babies Lives, an evidence-based national maternity safety ambition had improved from 33% in September 2023 to 86% in June Noble, UHDB's director of midwifery, said: "While we know from our own safety data and from our engagement with women and families that we have made improvements, we are not complacent and are absolutely committed to continuing this work at pace." UHDB said the Section 31 restrictions from 2023 which had now been removed by the CQC were for effective system of fetal monitoring, fetal monitoring training and compliance, fresh eyes implementation, clinical skills training compliance, rates of haemorrhage and appropriate senior remaining two conditions from 2023 it has applied to have removed are assessment and management haemorrhage and audit and governance of the five conditions still in place from 2024 are co-ordinated care approach to maternity, visible effective medical leadership, birth centre neonatal equipment accessible and effective process for handovers of care and induction of labour.
