Latest news with #CaseyHaggard
Daily Mail
5 days ago
- Automotive
- Daily Mail
Amazon's appalling offer to Missouri woman after delivery driver destroyed her garage door
Amazon made an insultingly low offer to a woman after one of the company's delivery drivers crashed into her garage door, damaging it and one of her cars inside. Casey Haggard of Creve Coeur, Missouri, came home from a family vacation on July 7 and immediately noticed the mangled door, local TV station KMOV 4 reported. There was a note left by the culprit. It said, 'I hit your garage,' and was signed 'Amazon.' When Haggard reached out to Amazon, all it offered initially was a refund on the packages that were delivered. 'Amazon contacted me once just to say we're sorry about it, refunded our package, but that was like $18,' she said. After that, Haggard spent at least a week trying to get Amazon to pay for the damages caused by the driver. 'They said we'd be in contact, they weren't in contact,' she said. To complicate matters, since the garage door was broken and couldn't move up, she was unable to get the vehicles out so someone could do an estimate on how much repairs would cost. 'I want them to send somebody out to assess how much this is going to cost, I want them to assess the damage to my car, I want to be able to get my cars out and use them again,' Haggard said. Haggard said customer service told her to go through 'ARC,' which is Amazon's claim portal. When she tried, Haggard claims all she got was a dial tone. Eventually she was able to reach someone with Amazon Web Services, but she said that was a dead end as well. A company spokesperson said this is not the correct way to file a claim. Rather, people should reach out to customer service directly. The spokesperson added that Amazon is working on a resolution after KMOV 4 reached out. 'We've reached out to the customer to apologize for the incident and are actively working with them to resolve the issue,' Amazon said in a statement. Amazon has now said it sent a check to Haggard to replace the garage door. It also promised to pay for any damages to her vehicles. 'You are your own advocate, nobody is going to do it for you, make sure you're keeping on it daily,' Haggard said. Amazon and Haggard have been contacted for comment.
Yahoo
7 days ago
- Business
- Yahoo
Missouri woman offered $18 refund after Amazon delivery partner damages garage, car — how she won what she was owed
Casey Haggard was expecting a run-of-the-mill Amazon order, but what she got was damage to her home and at least one of her vehicles. According to First Alert 4, the Creve Coeur, Missouri, resident came home from a family vacation on July 7 to a smashed garage door and a note from a delivery driver. It said, 'I hit your garage,' and was signed 'Amazon.' But despite the admission from the driver, Haggard says she struggled to get compensation from Amazon for the damaged property. Don't miss Thanks to Jeff Bezos, you can now become a landlord for as little as $100 — and no, you don't have to deal with tenants or fix freezers. Here's how I'm 49 years old and have nothing saved for retirement — what should I do? Don't panic. Here are 6 of the easiest ways you can catch up (and fast) Robert Kiyosaki warns of a 'Greater Depression' coming to the US — with millions of Americans going poor. But he says these 2 'easy-money' assets will bring in 'great wealth'. How to get in now 'It's a constant stress just trying to figure out where to go next, or who to talk to, or to get somebody to listen. That's probably the most frustrating,' she told the local broadcaster in a story posted July 18. 'Amazon contacted us once just saying they were sorry about it, 'let us refund your package,' but that was, like, $18.' Haggard credited the driver with doing what they needed to do following the accident, but said Amazon's initial response left much to be desired. Struggle to connect with Amazon Haggard's garage door was damaged to the point she was unable to open it, leaving two vehicles stuck inside — at least one of which also was damaged. She claims to have called Amazon customer service, but that turned into a dead end. First Alert 4 says it got in touch with a spokesperson for Amazon who explained Haggard hadn't done the claims process correctly, and added the driver didn't work for Amazon but was instead a 'delivery partner.' They told the news outlet that if this happens to a customer they should contact customer service and they'll offer guidance. 'We've reached out to the customer to apologize for the incident and are actively working with them to resolve the issue,' the spokesperson told First Alert 4. After it contacted Amazon, the broadcaster reports Haggard was offered compensation for her garage door, along with a promise to cover damages to any vehicles. Haggard urged other consumers to stick up for themselves: 'You are your own advocate, nobody is going to do it for you, make sure you're keeping on it daily.' Stay in the know. Join 200,000+ readers and get the best of Moneywise sent straight to your inbox every week for free. What happens if a courier damages your property? Things can get complicated when a delivery driver damages your property, because these workers may not be employees of the companies you buy products from. Instead, they may contract with other companies that hire delivery drivers, or the drivers are independent contractors who work for themselves. And these workers may be personally responsible for buying insurance and covering losses in cases like these. Unfortunately, many personal auto policies don't provide coverage when a driver uses their car for business purposes, like making deliveries. This means that drivers need to buy an add-on policy. Still, it's harder for a homeowner to sue the driver for compensation directly, rather than pursuing a claim against the company that sent that driver to them. Luckily, some more reputable companies have extended insurance, or are simply more willing to offer compensation for losses. But keep in mind, policies may vary by company. What to do if this happens to you If a delivery driver damages your property, there are a few key steps you can take. Document the damage: You may decide to make an insurance claim, so you want to take pictures of exactly what occurred. Consider filing a police report: This can serve as evidence of the damage done and can be helpful in making an insurance claim. Gather more evidence: Ask your neighbors in case they witnessed anything, or collect any footage if you have surveillance cameras. Contact the company: Find out if the driver was an employee or independent contractor, get their details and to see if the company accepts property damage claims. If the company does accept claims: Request a claim number and keep track of all correspondence in case of a dispute. Consider consulting an attorney: If the property damage is extensive, an attorney may be able to help you pursue your claim against the correct party. What to read next Want an extra $1,300,000 when you retire? Dave Ramsey says this 7-step plan 'works every single time' to kill debt, get rich in America — and that 'anyone' can do it Here are 5 simple ways to grow rich with real estate if you don't want to play landlord. And you can even start with as little as $10 Rich, young Americans are ditching the stormy stock market — here are the alternative assets they're banking on instead Here are 5 'must have' items that Americans (almost) always overpay for — and very quickly regret. How many are hurting you? This article provides information only and should not be construed as advice. It is provided without warranty of any kind. Solve the daily Crossword
