Latest news with #CastlehillCareHome
BBC News
21-05-2025
- Health
- BBC News
Inverness care home submits formal complaint against watchdog
An Inverness care home has submitted a formal complaint to the Care Inspectorate, claiming protocol was broken during the watchdog's inspection earlier this year. Inspectors visited Castlehill Care Home in Cradlehall between 27 April and 7 May, and they raised "serious and significant concerns" in a report. The regulator issued an improvement notice against the 88-bed home, requesting significant action be taken over the next seven weeks. But Castlehill Care Home said it was "distinctly uneasy" with how the situation had developed. The home said it had concerns over what it described as the "lack of objectivity of the inspection team".The Care Inspectorate said it had no further comment to make.
Yahoo
20-05-2025
- Health
- Yahoo
Watchdog raises 'serious concerns' about care home
An Inverness care home has been served with an improvement notice after "serious and significant concerns" were identified by the regulator. The Care Inspectorate said it was concerned about the quality of care experienced by residents of Castlehill Care Home in Cradlehall. The operator of the 88-bed home must now make "significant improvements" within specified timeframes. A spokesperson for Castlehill Care Home said they were "distinctly uneasy" about the situation, stressing there were two sides to the story. Inspectors said they understood that it was a "difficult and distressing time" for residents, families and staff at the service. The regulator outlined improvements, including ensuring that people's health, safety and wellbeing needs were accurately assessed, documented and met. It also said people must experience safe and compassionate care and treatment that meets their needs. The report highlighted the importance of effective governance at the home, to monitor and manage the quality of care. Castlehill Care Home said it would engage with the regulator, adding that its chief concern was the wellbeing of residents. Care Inspectorate
BBC News
20-05-2025
- Health
- BBC News
Regulator raises 'serious' concerns about Inverness care home
An Inverness care home has been served with an improvement notice after "serious and significant concerns" were identified by the regulator. The Care Inspectorate said it was concerned about the quality of care experienced by residents of Castlehill Care Home in Cradlehall. The operator of the 88-bed home must now make "significant improvements" within specified timeframes. A spokesperson for Castlehill Care Home said they were "distinctly uneasy" about the situation, stressing there were two sides to the story. 'Improvements to be made' Inspectors said they understood that it was a "difficult and distressing time" for residents, families and staff at the service. The regulator outlined improvements, including ensuring that people's health, safety and wellbeing needs were accurately assessed, documented and met. It also said people must experience safe and compassionate care and treatment that meets their needs. The report highlighted the importance of effective governance at the home, to monitor and manage the quality of care. Castlehill Care Home said it would engage with the regulator, adding that its chief concern was the wellbeing of residents.
