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The Courier
4 days ago
- Business
- The Courier
Calls to Fife Council could soon be answered by 'AI agents'
Customer calls to Fife Council could soon be handled by 'AI agents'. Officers believe allowing computer-generated technology to answer simple queries will allow staff to deal with more complex enquiries. It would also allow calls to be handled 24-hours a day. Some other UK local authorities already use artificial intelligence for a number of functions. However, Fife is still said to be ahead of the curve when it comes to its introduction. The technology has already helped the council map all of its street furniture, including road signs. And, as well as answering calls, it could eventually be used to predict potholes before they appear. Fife Council's ICT chief Charlie Anderson says the use of AI could bring a range of significant benefits. However, he cautioned human oversight will be needed in case of mistakes. The Fife Council website already includes a chatbot known as Fiona. It handles typed customer queries about topics that can be found on the site, including questions about missed bins, school meals and nursery enrolment. The introduction of AI agents to answer the phone would be an extension of that service, Mr Anderson said. He revealed a business case for call handling technology has already been drawn up. And he added: 'AI agents provide round-the-clock service, allowing citizens to access services at their convenience. 'This ensures essential services are always accessible, reducing wait times and improving overall customer satisfaction. 'By delegating routine and repetitive tasks to AI, staff members can dedicate their time and expertise to addressing more pressing and intricate issues.' Mr Anderson told councillors AI technology also has the potential to save Fife Council money. The officer added. however: 'Just like any staff member, it needs to be trained and retrained. 'Human control is also required so we can deal with times it gets it wrong. 'It will be monitored. But it doesn't get tired, it can be on 24/7 and it can deflect calls that are much simpler in nature.'
Miami Herald
03-04-2025
- Business
- Miami Herald
MASV Drives Enterprise Media Workflow Transformation with Frame.io V4 Integration
Easy to deploy, scalable capture-to-cloud workflows automate repetitive manual tasks and accelerate production timelines for large-scale enterprise teams OTTAWA, ON / ACCESS Newswire / April 3, 2025 / MASV, the fastest large file transfer platform for media professionals, is revolutionizing enterprise media workflows by enabling faster, more reliable, and scalable capture-to-cloud workflows through its upcoming integration with V4. This collaboration empowers media organizations, including sports and news enterprises, to streamline operations, automate manual tasks, and scale effortlessly to meet growing audience demands. By enabling faster, more reliable capture-to-cloud workflows, MASV helps businesses maximize operational efficiency and achieve seamless global collaboration in an increasingly fast-paced industry. MASV transforms media workflows by automating the transfer and organization of massive files. It enables teams to deliver content to multiple destinations-such as for review, on-prem storage for editing, and cloud backups for archiving-all in a single step. This means that for live sports broadcasts, reporters can upload game footage directly from the field, while news teams covering breaking stories can instantly transfer clips to editors and archives from remote assignments without delays. This streamlined process eliminates repetitive uploads, ensures immediate access to content, and scales effortlessly to handle the intense demands of real-time production environments. "Shifting from linear 'chain of event' workflows to automated 'one-to-many' workflows enables us to break down the barriers of sequential file handling and enable rapidly scalable capture-to-cloud workflows that pave the way for seamless collaboration and unparalleled efficiency," says MASV CTO and Interim CEO, Majed Alhajry. "By eliminating delays and enabling real-time collaboration, we're fostering a more agile, future-ready infrastructure-aligned with the forward-thinking principles of the MovieLabs 2030 Vision." Compliant with ISO27001, SOC 2, and a Gold member of the TPN vendor roster, MASV ensures enterprise-grade security for even the most sensitive projects. With robust encryption, secure access controls, and compliance with industry-leading security frameworks, MASV provides peace of mind for organizations managing critical workflows in an increasingly complex digital landscape. "Seamless collaboration and efficient workflows are at the heart of what provides, and this integration with MASV takes that to the next level," says Charlie Anderson, Head of Partnerships at Adobe. "For businesses whose reputations depend on effectively managing large-scale projects, having a path to near-instant operational efficiency is invaluable. MASV brings a level of expertise and flexibility that complements our vision, offering tools that naturally fit into the fast-paced, cloud-driven workflows users can rely on." For more information, please visit the MASV website. Integration Availability The V4 integration will be available to all MASV users later in 2025. See the V4 Integration at the 2025 NAB Show Learn how MASV's innovative "one-to-many" workflows are designed to increase efficiency and keep pace with the demands of today's fast-moving media and entertainment industry. Book a one-on-one demonstration here. About MASV MASV is a cloud-based large file transfer platform designed to orchestrate file movement worldwide to meet fast-paced and nimble workflows. Global media organizations rely on MASV to automatically deliver their assets without any restrictions, allowing them to concentrate on their next big deliverable. To learn more and try MASV for free, visit Press Contact: Melissa HardingGrithaus Agencymelissa@ 7594079738 SOURCE: MASV
