3 days ago
Erie Insurance impacted by weekend network outage, but what does that mean?
Erie Insurance is experiencing a network outage that has disrupted its systems, affecting online account access and customer care services.
The outage began over the weekend and has continued, with Erie Insurance deploying all available resources to restore access as soon as possible. The company's website states that online account and customer care services are not operational for billing and coverage additions.
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Christopher Mansour, Chair and Associate Professor of Cyber Security at Mercyhurst University, explained that network outages are common and sometimes require investigation to determine the cause.
Mansour noted that companies like Erie Insurance, a Fortune 500 company, have extensive resources and connections, including third-party vendors, working to resolve the situation.
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He adds network outages can degrade business operations, affecting daily processes and customer interactions. Mansour emphasized that businesses often have plans in place to address technology-related incidents to quickly resume operations.
Erie Insurance is actively working to resolve the network outage.
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