04-07-2025
‘Enhance transparency and rebuild public trust': Ghaziabad police set up ‘Command and Control Rooms' at zonal deputy commissioners' offices
The Ghaziabad police inaugurated 'Command and Control Rooms' at the offices of all three zonal deputy commissioners of police to bolster their services Wednesday, two months after implementing the Citizens Charter, restructuring their beat-policing system, and setting up a feedback cell.
The control rooms will serve as centralised monitoring hubs for all CCTV cameras installed in police stations and in the courts of the assistant commissioner of police (ACP) commissionerates across the three zones, the police said in a statement on Thursday.
'We have installed 86 cameras — 68 in police stations and 18 in ACP courts — which are monitored around the clock from these control rooms,' said J Ravinder Gaud, Commissioner of Police, Ghaziabad.
The officer also said that each room is staffed by three policemen working in eight-hour shifts. 'Their role includes not only monitoring police operations but also closely observing how complainants and visitors are treated at police stations. The system allows immediate escalation of any suspicious activity or inappropriate behaviour directly to the respective deputy commissioner of police,' the official statement read.
According to Gaud, the force is emphasising both quality and sensitivity and prioritising a proactive and citizen-first approach in public service reforms.
'With this step, Ghaziabad is setting a benchmark in using technology and citizen feedback mechanisms to enhance transparency and rebuild public trust in law enforcement,' he added.
To bolster its services towards the public, the force has already implemented the Citizens Charter for time-bound delivery of various key police services, including passport verification and issuance of character certificates to the public. Gaud stated that the Citizens Charter has significantly reduced unnecessary delays and improved service efficiency for the public.
In May, the Ghaziabad police had restructured their beat-policing system, creating 2,096 police beats in urban and rural areas to make policing more citizen-centric and enhance law and order and crime monitoring in the district.
'We have to redefine urban policing and take it to the international standards,' he said in the statement.
The Ghaziabad police have also set up a feedback cell to further reinforce citizen engagement, through which daily feedback is collected from the public regarding police services. 'Out of 27,000 feedback entries that we received since May, only 14 were negative. It is a mere 0.051 per cent. Yet we are taking each negative feedback seriously and thoroughly investigating it and resolving it within the set timelines,' he stated.
