Latest news with #ClubcardPoints
The Independent
14-05-2025
- Business
- The Independent
Tesco apologise for mistakenly telling shoppers they received £100 in Clubcard points
Tesco has written an apology to customers after the supermarket giant mistakenly told them they had received £100 worth of Clubcard points. Shoppers were sent an email on Sunday afternoon, informing them that £100 in points had been added to their account. The hand-out was linked to a promotion alongside EasyJet this year where Clubcard members booking holidays using vouchers got 10,000 Clubcard points. However, the email was incorrectly sent out to shoppers who had not booked a holiday through the deal. Less than 24 hours after the initial promise of points, the supermarket giant sent another email, apologising to customers for the mistake. Customers annoyed by the miscommunication still vented their annoyance on social media. Tom Curzon wrote on X: WTF is this about Tesco? I demand £100 of club card points NOW!! Ellie wrote: 'Did anyone else get this weird Tesco email today about £100 of clubcard points being ours and then not being ours?' Liz wrote: 'Very disappointed for the false advertising. When will you update my clubcard account with the £100? The correction email sent by Tesco was Monday was titled 'Oops - that email wasn't meant for you!' In the email, Zoe Evans, from the UK customer engagement centre, wrote: 'We sent you an email about our Reward Partners on Sunday 11 May (great!). Unfortunately, we mistakenly said we'd added £100 of Clubcard points to your account for booking an easyJet holiday (not so great!). 'We're very sorry for any confusion we caused, and we hope you have a lovely summer, whatever your holiday plans.' The promotion on receiving Clubcard points through EasyJet bookings lasted from 17 February to 13 April, with the points allocated to those eligible by the end of June. The deal with the holiday-maker was to mark the 30-year anniversary of the clubcard scheme. Shoppers use the card in-store or online to earn a point for each £1 spent. Once a set number of points have been earned, the money is turned into a voucher that can be used to get money off a shop at Tesco, or with reward partners.
The Independent
13-05-2025
- Business
- The Independent
Tesco error after customers told they received £100 in Clubcard points
Tesco mistakenly emailed customers claiming they received £100 in Clubcard points due to a partnership with EasyJet. The email was intended for customers who booked holidays through a specific promotion but was sent to ineligible shoppers. Tesco apologised for the error in a follow-up email, admitting the initial message was incorrect. Some customers expressed frustration on social media, demanding the promised points despite the mistake. The EasyJet promotion, offering 10,000 Clubcard points, ran from February 17 to April 13, celebrating the Clubcard's 30th anniversary.
The Independent
13-05-2025
- Business
- The Independent
Tesco apologise after wrongly sending £100 in Clubcard points to shoppers
Tesco has written an apology to customers after the supermarket giant mistakenly told them they had received £100 worth of Clubcard points. Shoppers were sent an email on Sunday afternoon, informing them that £100 in points had been added to their account. The hand-out was linked to a promotion alongside EasyJet this year where Clubcard members booking holidays using vouchers got 10,000 Clubcard points. However, the email was incorrectly sent out to shoppers who had not booked a holiday through the deal. Less than 24 hours after the initial promise of points, the supermarket giant sent another email, apologising to customers for the mistake. Customers annoyed by the miscommunication still vented their annoyance on social media. Tom Curzon wrote on X: WTF is this about Tesco? I demand £100 of club card points NOW!! Ellie wrote: 'Did anyone else get this weird Tesco email today about £100 of clubcard points being ours and then not being ours?' Liz wrote: 'Very disappointed for the false advertising. When will you update my clubcard account with the £100? The correction email sent by Tesco was Monday was titled 'Oops - that email wasn't meant for you!' In the email, Zoe Evans, from the UK customer engagement centre, wrote: 'We sent you an email about our Reward Partners on Sunday 11 May (great!). Unfortunately, we mistakenly said we'd added £100 of Clubcard points to your account for booking an easyJet holiday (not so great!). 'We're very sorry for any confusion we caused, and we hope you have a lovely summer, whatever your holiday plans.' The promotion on receiving Clubcard points through EasyJet bookings lasted from 17 February to 13 April, with the points allocated to those eligible by the end of June. The deal with the holiday-maker was to mark the 30-year anniversary of the clubcard scheme. Shoppers use the card in-store or online to earn a point for each £1 spent. Once a set number of points have been earned, the money is turned into a voucher that can be used to get money off a shop at Tesco, or with reward partners.
The Sun
12-05-2025
- Business
- The Sun
Tesco apologises after shoppers they'd been handed free £100 in big blunder – check who's really eligible
TESCO has apologised after shoppers mistakenly thought they'd been handed £100 in Clubcard points. The supermarket giant partnered with easyJet Holidays earlier this year offering customers £100 worth of points when booking a trip using Clubcard vouchers. However, a recent technical error saw some customers receiving emails saying they'd earned £100 in Clubcard points despite them not taking part in the promotion. Confused shoppers took to X, formerly Twitter, today to comment on the mix-up. One wrote: 'Did anyone else get this weird Tesco email today about £100 of Clubcard points being ours and then not being ours.' Another said: 'WTF is this about @Tesco? I demand £100 of Clubcard points NOW!!' A Tesco spokesperson said: 'An email meant for customers who had collected £100 of Clubcard points after booking an easyJet Holidays break using Tesco Clubcard Vouchers was mistakenly sent to other Clubcard members. "We are sorry about the confusion and have followed up with an email to the customers who wrongly received the message to apologise.' Only those who booked an easyJet holiday using Clubcard vouchers during the promotional period are eligible for the bonus points. So, if you received the email but didn't book a trip, unfortunately, the £100 bonus isn't yours. In other news the UK's biggest supermarket recently re-launched the F&F clothing clothing brand online. It comes after the retailer confirmed last month it would be making a return for the first time in seven years. TOP TESCO BUYS Shoppers were first able to buy the F&F range on a separate site from 2009 before it was moved onto Tesco Direct in 2016. However it was ditched in 2018. Customers could still buy items from the collection through Next until this January, until it stopped stocking the range. What is Tesco Clubcard? Tesco Clubcard customers earn points when shopping in-store or online. You earn one point for each £1 spent and each point is then worth 1p. Once you've earned 150 points, equivalent to spending £150, you receive a voucher worth £1.50. This voucher can then be used to get money off a shop in your local Tesco store or online, or with Tesco's rewards partners. You can also earn points by making purchases through a range of Tesco's partners including Xauxhall, Evri and OVO Energy. For example, shoppers buying a new Vauxhall car can get 50,000 Clubcard points or those spending £1 with Evri get one point. Of course, you can double the value of any points earned by spending them at any one of Tesco's rewards partners. The full list of Tesco's partners is on its website via Any vouchers transferred into Reward Partner codes expire after six months. You can sign up to Tesco Clubcard on the app, which is downloadable via Google Play or the Apple App Store. Alternatively, you can order one via How to save money at Tesco EVERY little helps when it comes to saving money at Tesco. The Sun's Head of Consumer Tara Evans explains how you can save money at the UK's biggest supermarket. Clubcard points Tesco first launched its loyalty scheme back in 1995. You get one point for every £1 you spend in store. If you spend points in store then 100 points is worth £1. You can spend your points via its reward partners and get triple and even sometimes quadruple the value. Extend Clubcard points You can find lost Clubcard points and find the last two years of unused vouchers by logging into the Tesco Clubcard site. Clubcard prices If you don't have a Clubcard then you will miss out on its cheaper Clubcard prices. However, don't forget to check prices before you shop because it might not be cheaper than elsewhere, especially on big value items like washing powder and loo roll. Yellow stickers Shops do vary the time they reduce groceries with yellow stickers but Tesco tends to be between 7pm and 9pm. Save money if you shop online If you get your Tesco food shop delivered then it might be worth buying a delivery saver pass to help cut the cost of delivery fees. If you live near a Tesco then you can get click and collect slots of as little as 25p, so it might be cheaper than getting your food delivered. .
