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Starting Smart
Starting Smart

Entrepreneur

time28-05-2025

  • Business
  • Entrepreneur

Starting Smart

In the fiercely competitive world of start ups, identifying the right problem to solve can be as challenging as building the solution itself. Opinions expressed by Entrepreneur contributors are their own. You're reading Entrepreneur United Kingdom, an international franchise of Entrepreneur Media. Dr. Krishna Dubba, co-founder and CTO of CoVent, a platform that helps creators and communities build and manage subscription-based membership programs, knows this intimately. His journey offers invaluable insight into overcoming early hurdles and carving out a place in the notoriously cautious UK market. "One of the biggest challenges when starting a business is identifying the problem and understanding what customers want," Dubba explains. But instead of rushing to develop a product, CoVent took a deliberate, three-step approach that proved crucial. First, "have a co-founder with domain expertise." Dubba stresses that every field has unique complexities that outsiders may struggle to navigate. Having a partner deeply familiar with the problem space helps startups avoid costly missteps. This was critical for CoVent, where understanding the healthcare sector's nuances shaped their product development and customer engagement. Next, "ask open-ended questions during market research." Dubba warns that users often tell entrepreneurs what they think they want to hear, making it vital to dig deeper. "Instead of focusing on our solution, we prioritised understanding the core problem." Finally, CoVent's approach embraced rapid iteration. "Release products quickly to test hypotheses and measure user behaviour. Don't always believe what the user says; instead, watch what the user does." This hands-on validation helped CoVent fine-tune its offering in a practical, user-driven way. When it came to seizing early opportunities, domain knowledge again played a pivotal role. "We benefited immensely from having a co-founder who had spent several years in our problem domain and could have been a customer had they not been involved in the startup," Dubba says. This insider perspective not only pointed them toward initial customers but made early conversations resonate. Being part of the Founders Factory accelerator also lent the credibility needed to close early deals. Yet, navigating the UK startup ecosystem wasn't without its surprises. Dubba notes a key cultural difference: "The UK market is more conservative than the US market and prefers incumbents." Startups, he cautions, must therefore demonstrate clear differentiation from day one. "This differentiation can't be the same solution in the market at a lower price; it must be a feature or a novel business process that isn't available within the existing market." Reflecting on his own experience, Dubba offers advice for founders just stepping into the fray: "Always start with a problem, not an idea. Ideas are generally interesting features, but that doesn't mean they actually solve a problem." He urges entrepreneurs not to become fixated on their initial solution, as it may not be the right fit. Moreover, Dubba encourages pragmatism over perfectionism: "Don't be afraid to solve the problem with rudimentary technology. You don't always need to develop an app. You can use existing solutions such as Typeform, Google Sheets, Slack, WhatsApp or even manual work." Once traction is proven, then startups can invest in automation and scale. Perhaps most importantly, Dubba underscores the value of focus: "Startups need a laser focus on the beachhead market. Of course, you can change the segment based on the response to your approach, but founders should always focus on one segment at a time in the initial stages." Spreading efforts too thin too early, he warns, can jeopardize success. Dr. Krishna Dubba's reflections offer a measured, experience-grounded roadmap for UK entrepreneurs. In a landscape that prizes differentiation and resilience, his words remind founders that success begins not with flashy ideas, but with listening, testing, and focusing relentlessly on the real problems worth solving.

UK minister said NHS could use Dyson ventilators so they could be ‘sold abroad'
UK minister said NHS could use Dyson ventilators so they could be ‘sold abroad'

The Guardian

time03-03-2025

  • Business
  • The Guardian

UK minister said NHS could use Dyson ventilators so they could be ‘sold abroad'

A minister warned a senior official that ventilators may need to be bought from Sir James Dyson 'so that he can then market [them] internationally' as 'being used in UK hospitals' after the businessman spoke to Boris Johnson, the Covid inquiry has heard. The message from Lord Agnew, a Tory Treasury minister, to the government's chief commercial officer, Gareth Reese Williams, emerged as the public inquiry into the pandemic started a four-week examination of procurement. The inquiry has faced criticism ahead of its latest hearings for failing to call suppliers of equipment so that they may be questioned about their conduct after evidence emerged of some companies and individuals profiting from the global crisis. In his opening submission on procurement, Pete Weatherby KC, representing the Covid-19 Bereaved Families for Justice UK, lamented the lack of opportunity to question suppliers about the role of political patronage in securing contracts. Weatherby said that among those whose evidence would not be heard would be David Meller of Meller Designs, a donor to Michael Gove's 2016 leadership bid, whose fashion house was referred to a VIP lane of PPE suppliers by the cabinet minister. The barrister then raised the case of Dyson, whose company was not referred to the VIP lane nor provided PPE. Dyson received a provisional order for 10,000 of for his prototype ventilator, called CoVent, in early 2020, after he responded to a call from Johnson for industry to step in amid a shortage. It has previously emerged via leaked text messages that Dyson, who was backer of Brexit, personally lobbied Johnson to ensure the firm and 'senior individuals' would not have to pay extra tax if they came to the UK to make ventilators during the pandemic. The government did not buy Dyson's ventilators but Weatherby informed the inquiry of the existence of a communication between Agnew and Reese Williams. 'With respect to Mr Dyson, he was apparently championed by both Mr Gove and the then prime minister, Mr Johnson,' Weatherby said. 'Mr Dyson is the well-known vacuum manufacturer. He took part in the ventilator challenge. 'By April, it was clear that his model would not be pursued due to clinical viability and functionality. Nevertheless, Lord Agnew, a minister, warned the government chief commercial officer, Gareth Reese Williams, in the following terms: 'We're going to have to handle Dyson carefully. I suspect we'll have to buy a few machines, get them into hospitals so that he can then market internationally, being able to say that they are being used in UK hospitals. We both need to accept that it will be a bigger decision than we can both make. Remember, he got a personal call from the PM. This can't be ignored'.' Weatherby told the inquiry that the procurement expert Prof Albert Sanchez Graells had described the manner on which Dyson was treated as an 'affront to the procurement rules'. A Dyson spokesperson said: 'Sir James Dyson responded to a personal call from the prime minister of the United Kingdom, to develop and make a medical-grade ventilator in 30 days during the national emergency. 'Dyson had no intention of manufacturing ventilators for profit. Far from receiving any commercial benefit, there was significant commercial cost to Dyson, which diverted 450 engineers away from commercial projects. 'Mercifully, treatments changed, and mass use of ventilators was no longer seen as an effective remedy, the UK Government cancelled the order it had placed, and none were ever sold overseas. 'Uniquely among the many businesses involved, James Dyson did not seek payment for any of the £20m the company spent on the project – rather this was its contribution to the national effort to save lives. In addition, Dyson did not claim any furlough money, subsidy, or government loans related to the Covid-19 pandemic anywhere in the world.' Earlier in the day, the inquiry chair, Heather Hallett, a former court of appeal judge, said she would hold a special closed session about PPE Medpro, the firm linked to Michelle Mone and her husband, Doug Barrowman, to avoid prejudicing a criminal inquiry by the National Crime Agency. It also emerged that the company, along with Mone and Barrowman, had applied for 'core participant' status at the inquiry alongside groups such as bereaved families and the British Medical Association, giving them special rights including disclosure of documents and ability to make statements. Lady Hallett said she had rejected the application, which came 468 days after the deadline. 'I do not accept that applicants have a direct or significant role in the matters to be investigated by the inquiry,' she said. Mone and Barrowman both deny wrongdoing.

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