Latest news with #CobbCounty911
Yahoo
28-06-2025
- Business
- Yahoo
AI program helps train 911 dispatchers in Cobb County for high-pressure calls
The Cobb County 911 center is taking an innovative approach to train its dispatch recruits. Channel 2 Cobb County Bureau Chief Michele Newell reports artificial intelligence creates each scenario. "We're going to be helping our newest recruits gain the confidence they need before they take live calls,' said Desmond Harris, the community relations supervisor, Cobb County 911 Center. [DOWNLOAD: Free WSB-TV News app for alerts as news breaks] GovWorx CommsCoach is an AI-powered training software. The technology simulates realistic high-pressure emergency calls, which helps training coordinators solely focus on coaching recruits. Examples of situations include a caller saying, 'He's outside the bedroom door and he's pounding on it. I'm really scared.' And 'I hurt someone very badly, I need help.' 'We're able to stand over the shoulder of our recruits while they practice these calls and help guide them,' Harris said. 'Previously we would be sitting across from them coming up with scenarios asking them questions.' The Cobb County 911 Center says it's the first emergency communications center to use the technology. 'Cobb County 911 Center is always at the front of innovation,' Harris said. 'We are always looking for the best and newest things to help our team members.' TRENDING STORIES: Driver killed in I-20 crash identified LIVE UPDATES: Severe storms move across metro Atlanta, N GA; APD reports water rescue Teen who went viral for working drive-thru with graduation medals on gets dream opportunity [SIGN UP: WSB-TV Daily Headlines Newsletter]
Yahoo
13-06-2025
- Business
- Yahoo
Cobb County to use AI to enhance emergency communications training
The Cobb County Department of Emergency Communications (DEC) says a new partnership is giving them new ways to train emergency responders. Working with GovWorx, Cobb 911 will use the company's CommsCoach Simulations, which officials said was an artificial intelligence-enhanced training platform for emergency communications. [DOWNLOAD: Free WSB-TV News app for alerts as news breaks] Going forward, Cobb County 911 would be one of the first emergency communications centers in Georgia to use the AI-powered training program. According to county officials, CommsCoach 'simulates realistic, high-pressure emergency calls, providing new telecommunicators with hands-on experience in a controlled, low-risk environment before they answer a live call.' TRENDING STORIES: Man accused of injuring north GA deputy, ramming into patrol vehicle found hiding under camper bed 10 charged with stealing more than $6M in electronics as part of porch pirate ring Body pulled from Peachtree Creek The calls are designed to have dynamic elements like background noise, callers who won't cooperate or who are distressed, and emergencies that change quickly to help 'reflect the real-world challenges' of answering dispatch calls on the job. 'This groundbreaking technology is a powerful step forward in how we prepare the next generation of 911 professionals,' DEC Director Melissa Alterio said. 'This partnership exemplifies how Cobb County 911 embraces innovation and finds new ways to provide excellent service and the most superior level possible.' In the next few weeks, Cobb Department of Emergency Communications will launch their CommsCoach program during the academic training phase for their newest class of recruits. Officials said the training team has tailored the platform to align with county protocols and scenarios in real life. 'CommsCoach Simulations is designed to elevate training beyond the classroom,' Scott MacDonald, GovWorx CEO and co-founder, said. 'With this partnership, Cobb County 911 is making sure its team has the tools they need to succeed, without replacing the critical role of human leadership, discretion, and care.' [SIGN UP: WSB-TV Daily Headlines Newsletter]
