Latest news with #Cognigy.AI
Business Wire
04-08-2025
- Business
- Business Wire
Cognigy Announces Mastery Program to Meet Surging Demand for Agentic AI in the Contact Center
DALLAS--(BUSINESS WIRE)-- Cognigy, the global leader in AI-first customer service automation, today announced the launch of its Mastery Program, a new set of advanced courses and certifications designed to meet the skyrocketing demand for Agentic AI in contact centers. This initiative empowers solution designers, developers, and implementation teams with the skills to build autonomous, enterprise-ready AI Agents that reason, decide, and act like humans—at scale. Agentic AI is rapidly redefining the customer service landscape. Cognigy's AI Agents are purpose-built for contact centers, capable of delivering fast, accurate, and hyper-personalized support while collaborating seamlessly with human agents. Now, the Cognigy Mastery Program ensures the people behind these AI Agents are just as capable. 'We're seeing massive demand for people who can actually build agentic systems, not just talk about them,' said Shanna Chauvin, Senior Director of Global GTM & Partner Enablement at Cognigy. 'The Mastery Program turns that need into opportunity—arming our community with the know-how to lead in this next era of customer service.' About the Program The Mastery Program consists of five hands-on technical courses that reflect real-world enterprise challenges in AI Agent design: Understanding the Message Lifecycle: Master how handles message flow, transformation, and execution. Integrating a Business Layer: Learn how to decouple logic from flow design using modular architecture. Multilingual AI Agents: Build agents that scale globally with consistent multilingual experiences. Publishing on Voice: Extend AI Agents into voice channels with best practices for deployment and optimization. Tracking & Reporting with Analytics: Use KPIs, OData, and Cognigy Insights to measure impact and tune performance. These courses are followed by a two-tier certification path: Specialist Certification: A multiple-choice exam validating foundational product knowledge. Master Builder Certification: A scenario-based, proctored exam conducted in-person, verifying expert-level skills in live solution design. 'This is a program for people who want to lead—not just launch AI Agents,' said Derek Roberti, VP of Technology at Cognigy. 'We've taken everything we've learned helping global brands deploy at scale and turned it into a clear, guided path for mastery.' Built for the Future of Contact Centers The Cognigy Mastery Program reflects Cognigy's broader commitment to professionalizing the AI Agent ecosystem. As demand surges for intelligent, autonomous agents across industries, enterprises need trusted teams who can deliver AI that works—securely, compliantly, and with measurable impact. Certified graduates of the Mastery Program become part of an elite community driving the AI-first transformation of contact centers worldwide. Availability The Cognigy Mastery Program is now open to all Cognigy customers and partners. To learn more or register, visit: About Cognigy Cognigy is transforming the customer service industry with the most advanced AI Agent platform for enterprise contact centers. Its award-winning solution, empowers enterprises to deliver instant, hyper-personalized, multilingual service on any channel. By integrating Generative and Conversational AI to create Agentic AI, Cognigy delivers AI Agents that redefine customer experiences, drive satisfaction, and support contact center employees in real-time. Over 1000 brands worldwide trust Cognigy and its vast partner network to create AI customer service agents for their contact center. Cognigy's impressive worldwide customer portfolio includes Bosch, Nestlé, DHL, Frontier Airlines, Lufthansa Group, Mercedes-Benz and Toyota. For more information and to book a demo visit: Follow the company on X (formerly Twitter) @Cognigy and on LinkedIn at
Business Wire
30-07-2025
- Business
- Business Wire
Cognigy Joins the New AI Agents and Tools Category in AWS Marketplace to Accelerate Enterprise-Grade Conversational Automation
DALLAS--(BUSINESS WIRE)-- Cognigy, a global leader in AI-powered customer service solutions, today announced the availability of in the new AI Agents and Tools category of AWS Marketplace. Customers can now easily discover, buy, and deploy AI Agents solutions, including using their AWS accounts, accelerating agent and agentic workflow development. Cognigy's conversational AI platform, enables enterprises to deploy AI Agents that automate interactions across voice and chat at scale, integrate with existing systems, and reduce workload through intelligent automation—delivered securely within their AWS environments. 'Our presence in this new category of AWS Marketplace makes it even easier for enterprises to access Cognigy's market-leading platform and accelerate their journey toward autonomous, agentic service experiences,' said Hardy Myers, SVP of Global Partnerships at Cognigy. With the availability of AI Agents and Tools in AWS Marketplace, customers can significantly accelerate their procurement process to drive AI innovation, reducing the time needed for vendor evaluations and complex negotiations. With centralized purchasing using AWS accounts, customers maintain visibility and control over licensing, payments, and access through AWS. To learn more about in AWS Marketplace, visit the listing. To learn more about the new AI Agents and Tools category in AWS Marketplace, visit About Cognigy Cognigy is transforming the customer service industry with the most advanced AI Agent platform for enterprise contact centers. Its award-winning solution, empowers enterprises to deliver instant, hyper-personalized, multilingual service on any channel. By integrating Generative and Conversational AI to create Agentic AI, Cognigy delivers AI Agents that redefine customer experiences, drive satisfaction, and support contact center employees in real-time. Over 1000 brands worldwide trust Cognigy and its vast partner network to create AI customer service agents for their contact center. Cognigy's impressive worldwide customer portfolio includes Bosch, Nestlé, DHL, Frontier Airlines, Lufthansa Group, Mercedes-Benz and Toyota. For more information and to book a demo visit: Follow the company on X (formerly Twitter) @Cognigy and on LinkedIn at
Techday NZ
29-07-2025
- Business
- Techday NZ
NiCE acquires Cognigy for USD $955 million to boost AI-powered CX
NiCE has announced it has entered into a definitive agreement to acquire Cognigy, a company that specialises in conversational and agentic artificial intelligence, in a transaction that values Cognigy at approximately USD $955 million. The move combines NiCE's CXone Mpower customer experience platform with Cognigy's capabilities in AI agents, forming an integrated enterprise-grade CX AI solution. The acquisition is intended to accelerate the adoption of AI tools for customer service across both front and back office operations globally. Expanding AI in customer experience The transaction, which has been unanimously approved by NiCE's board of directors, includes an approximate USD $50 million time-bound holdback. This holdback is made up of USD $25 million in cash and 158,000 American Depositary Shares. The deal will be financed using funds held by NiCE, and is subject to the usual closing conditions, including regulatory approvals. Completion is currently expected in the fourth quarter of 2025, dependent on clearance from the relevant authorities. Scott Russell, Chief Executive Officer at NiCE, commented on the strategic decision, stating, "This is a landmark moment for NiCE, a strategic move that fast-tracks our AI innovation agenda and sets a new standard for customer experience in the AI era. By bringing a market leader in enterprise-grade conversational and agentic AI into the fold, we are accelerating global AI adoption, expanding into new global markets, and creating game-changing value for our customers, partners, and shareholders. Together, we are significantly advancing the future of AI-first customer experience." Capabilities of Cognigy's technology, including its platform, allows enterprises to deploy artificial intelligence agents that operate independently, providing human-like service across more than 100 languages and multiple channels. These AI agents are designed to deliver immediate, personalised support, enabling human staff to dedicate time to more complex or high-value customer needs. Cognigy serves a portfolio of brands that includes Mercedes-Benz, Nestlé, and Lufthansa Group. The company's platform is projected to achieve an estimated 80 per cent annual recurring revenue growth in 2026. The addition of Cognigy's solutions is expected to enhance NiCE's ability to provide a unified platform orchestrating both AI and human agents. Philipp Heltewig, Co-founder and Chief Executive Officer at Cognigy, said, "This transaction represents a pivotal step forward for Cognigy, one that brings immense opportunity for our customers and employees. NiCE is an exceptional organisation whose global reach, deep expertise, and relentless focus on innovation will accelerate our growth and enhance the value we bring to our customers and partners. Together, we are uniquely positioned to shape the future of customer experience, uniting the best of trusted AI and human interactions." Financial and advisory details NiCE's acquisition of Cognigy will be financed from existing company funds, with the expectation that the integration of Cognigy will expand NiCE's reach and capabilities in the customer experience AI sector. The completion of the transaction is contingent upon satisfaction of customary closing conditions, including regulatory approval. NiCE has appointed Jefferies LLC as exclusive financial advisor for this acquisition, while the sellers have been advised by Qatalyst Partners. Cognigy's AI Agent platform is currently used by more than 1,000 brands worldwide, providing multilingual and personalised customer service across industries. According to the information provided, the acquisition is intended to support clients in automating and improving service delivery and augments the roles of human contact centre staff by reducing their routine workload.
Business Wire
28-07-2025
- Business
- Business Wire
NiCE to Acquire Cognigy - Advancing the Leading CX AI Platform to Accelerate AI-First Customer Experience
HOBOKEN, N.J.--(BUSINESS WIRE)-- NiCE (NASDAQ: NICE), a global leader in AI-powered customer experience, today announced that it has entered into a definitive agreement to acquire Cognigy, a global market leader in conversational and agentic AI. This strategic acquisition unites NiCE's market-leading CXone Mpower platform with Cognigy's leading conversational and agentic AI capabilities, enabling organizations to rapidly accelerate the adoption of AI-first customer service delivery, orchestrating AI agents seamlessly across the front and back office in a unified CX AI platform powered by purpose-built CX AI models. 'This is a landmark moment for NiCE, a strategic move that fast-tracks our AI innovation agenda and sets a new standard for customer experience in the AI era,' said Scott Russell, CEO of NiCE. 'By bringing a market leader in enterprise-grade conversational and agentic AI into the fold, we are accelerating global AI adoption, expanding into new global markets, and creating game-changing value for our customers, partners, and shareholders. Together, we are significantly advancing the future of AI-first customer experience.' Cognigy's flagship platform, enables enterprises to deploy AI agents that think, adapt, and act independently to deliver human-like service. Available in over 100 languages and on any channel, these agents deliver instant personalized service—freeing human agents to focus on complex, high-value interactions. Cognigy serves top-tier brands including Mercedes-Benz, Nestlé, and Lufthansa Group with demonstrated success, and is expected to deliver rapid 80% estimated ARR growth in 2026. Philipp Heltewig, Co-Founder and CEO of Cognigy, added, 'This transaction represents a pivotal step forward for Cognigy, one that brings immense opportunity for our customers and employees. NiCE is an exceptional organization whose global reach, deep expertise, and relentless focus on innovation will accelerate our growth and enhance the value we bring to our customers and partners. Together, we are uniquely positioned to shape the future of customer experience, uniting the best of trusted AI and human interactions.' NiCE's Board of Directors unanimously approved the agreement to acquire Cognigy in a transaction that values Cognigy at approximately $955 million. The transaction value includes an approximate $50 million time-bound holdback which is comprised of $25 million in cash and 158,000 American Depositary Shares. The transaction will be financed with funds on-hand and closing is subject to customary closing conditions, including receipt of regulatory approvals, the timing of which is dependent on applicable regulatory authorities. The transaction is expected to close in the fourth quarter of 2025. Company Conference Call NiCE management will host a conference call today, July 28, 2025, at 8:30 AM ET, 13:30 GMT, 15:30 Israel, to discuss the acquisition of Cognigy. A live webcast and replay will be available on the Investor Relations page of the Company's website. To access, please register by clicking here: Advisors Jefferies LLC is acting as exclusive financial advisor to NiCE with respect to the contemplated acquisition. Qatalyst Partners is acting as exclusive financial advisor to the sellers with respect to the contemplated acquisition. About NiCE NiCE (NASDAQ: NICE) is transforming the world with AI that puts people first. Our purpose-built AI-powered platforms automate engagements into proactive, safe, intelligent actions, empowering individuals and organizations to innovate and act, from interaction to resolution. Trusted by organizations throughout 150+ countries worldwide, NiCE's platforms are widely adopted across industries connecting people, systems, and workflows to work smarter at scale, elevating performance across the organization, delivering proven measurable outcomes. About Cognigy Cognigy is transforming the customer service industry with its leading advanced AI Agent platform for enterprise contact centers. Its award-winning solution, Cognigy AI, empowers enterprises to deliver instant, hyper-personalized, multilingual service on any channel. By integrating Generative and Conversational AI to create Agentic AI, Cognigy delivers AI Agents that redefine customer experiences, drive satisfaction, and support contact center employees in real-time. Over 1,000 brands worldwide trust Cognigy and its vast partner network to create AI customer service agents for their contact center. Cognigy's impressive worldwide customer portfolio includes Bosch, Nestlé, DHL, Frontier Airlines, Lufthansa Group, Mercedes-Benz and Toyota. Trademark Note: NiCE and the NiCE logo are trademarks of NICE Ltd. All other marks are trademarks of their respective owners. For a full list of NICE's marks, please see: Forward-Looking Statements This press release contains forward-looking statements as that term is defined in the Private Securities Litigation Reform Act of 1995. Such forward-looking statements, including the statements by Mr. Russell, are based on the current beliefs, expectations and assumptions of the management of NICE Ltd. (the 'Company'). In some cases, such forward-looking statements can be identified by terms such as 'believe,' 'expect,' 'seek,' 'may,' 'will,' 'intend,' 'should,' 'project,' 'anticipate,' 'plan,' 'estimate,' or similar words. Forward-looking statements are subject to a number of risks and uncertainties that could cause the actual results or performance of the Company to differ materially from those described herein, including but not limited to significant transaction costs associated with the proposed transaction, the Company's inability to close the acquisition of Cognigy due to the failure to obtain required regulatory approvals, satisfy other conditions to the closing of the proposed transaction, or for any other reason; the failure to close the proposed transaction in the timeframe anticipated; the Company's inability to recognize the anticipated benefits of the Cognigy acquisition or effectively integrate Cognigy into the Company; the Company's incurrence of unexpected costs, liabilities or delays arising from the transaction or the integration of Cognigy into the Company; the occurrence of any event, change or other circumstances that could give rise to the termination of the definitive acquisition agreement; the potential impact of the acquisition on relationships with the Company's or Cognigy's commercial counter-parties, including, but not limited to, its partners and distributors; the impact of changes in general economic and business conditions; competition; successful execution of the Company's growth strategy; success and growth of the Company's cloud Software-as-a-Service business; rapid changes in technology and market requirements; the implementation of AI capabilities in certain products and services, decline in demand for the Company's products; inability to timely develop and introduce new technologies, products and applications; difficulties in making additional acquisitions or difficulties or effectively integrating acquired operations; loss of market share; an inability to maintain certain marketing and distribution arrangements; the Company's dependency on third-party cloud computing platform providers, hosting facilities and service partners; cyber security attacks or other security incidents; privacy concerns; changes in currency exchange rates and interest rates, the effects of additional tax liabilities resulting from our global operations, the effect of unexpected events or on going events or geo-political conditions, including those arising from political instability or armed conflict that may disrupt our business and the global economy; our ability to recruit and retain qualified personnel; the effect of newly enacted or modified laws, regulation or standards on the Company and our products and various other factors and uncertainties discussed in our filings with the U.S. Securities and Exchange Commission (the 'SEC'). For a more detailed description of the risks and uncertainties affecting the company, refer to the Company's reports filed from time to time with the SEC, including the Company's Annual Report on Form 20-F. The forward-looking statements contained in this press release are made as of the date of this press release, and the Company undertakes no obligation to update or revise them, except as required by law.
Business Wire
24-07-2025
- Business
- Business Wire
Cognigy and TeKnowledge Partner to Accelerate Agentic AI Adoption in the Enterprise
DALLAS & DÜSSELDORF, Germany & LONDON--(BUSINESS WIRE)-- Cognigy, a global leader in AI-powered customer service solutions, today announced a strategic partnership with TeKnowledge, a global tech services provider specializing in artificial intelligence, CX and cybersecurity solutions. Together, the companies will deliver agentic AI solutions globally that will enable enterprises to scale personalized, autonomous customer service across voice and digital channels. As organizations shift from basic chatbots to fully capable AI Agents, Cognigy and TeKnowledge are teaming up to make execution faster, easier, and outcome-focused. The partnership combines Cognigy's Agentic AI platform with TeKnowledge's AI-first technology services expertise to bridge the gap between strategy and implementation. 'Enterprise leaders aren't looking for more AI hype - they want real outcomes,' said Hardy Myers, SVP Global Partnerships at Cognigy. 'With TeKnowledge, we have the expertise and scale to help our customers turn AI ambition into scalable agentic solutions.' TeKnowledge brings over 6,000 professionals across 20+ countries, offering end-to-end AI-First Expert Technology Services. From strategy and deployment to security and adoption, every engagement is tailored to business objectives, operational complexity, and long-term adaptability, addressing the distinct but interdependent priorities of today's enterprise leaders. The company has 19 hubs serving technology and public sector global customers. 'Enterprises today are under pressure to deliver more but faster, smarter, and at scale,' said Nidal Abou-Itaif, Chief Revenue and Transformation Officer at TeKnowledge. 'From elevating customer experiences to modernizing operations and strengthening security, leaders are looking for real solutions that balance innovation with execution. This partnership with Cognigy unlocks the full potential of Agentic AI, helping organizations accelerate transformation while delivering measurable impact across the business.' By aligning technology and execution, the partnership delivers: Accelerated time to value with prebuilt use cases and implementation frameworks Higher customer satisfaction through personalized, context-aware conversations Operational efficiency by deflecting Tier-1 inquiries and empowering agents End-to-end support from AI strategy to deployment and optimization To explore how TeKnowledge and Cognigy are redefining humanized AI in the enterprise, visit or About Cognigy Cognigy is transforming the customer service industry with the most advanced AI Agent platform for enterprise contact centers. Its award-winning solution, empowers enterprises to deliver instant, hyper-personalized, multilingual service on any channel. By integrating Generative and Conversational AI to create Agentic AI, Cognigy delivers AI Agents that redefine customer experiences, drive satisfaction, and support contact center employees in real-time. Over 1000 brands worldwide trust Cognigy and its vast partner network to create AI customer service agents for their contact center. Cognigy's impressive worldwide customer portfolio includes Bosch, Nestlé, DHL, Frontier Airlines, Lufthansa Group, Mercedes-Benz and Toyota. For more information and to book a demo visit: Follow the company on X (formerly Twitter) @Cognigy and on LinkedIn at About TeKnowledge Founded in 2010, TeKnowledge provides expert technology services for AI, Customer Experience and Cyber Security that empower businesses and governments through technology. With a deep expertise, strong customer and people centric focus, and strategic partnerships, TeKnowledge has grown organically into a trusted partner for enterprises and governments worldwide across 19+ global hubs, supported by a team of 6000+ experts. Through its comprehensive services approach—spanning Advisory & Professional Services, Skilling & Adoption and Managed Services—TeKnowledge ensures seamless technology adoption and continuous progress for its customers. Visit
