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IOL News
15-05-2025
- Sport
- IOL News
Ticketing meltdown: Over 50,000 tickets sold for Nedbank Cup Final despite 49,000-seat limit
Moses Mabhida Stadium Image: Supplied Get your news on the go, click here to join the IOL News WhatsApp channel. Video Player is loading. Play Video Play Unmute Current Time 0:00 / Duration -:- Loaded : 0% Stream Type LIVE Seek to live, currently behind live LIVE Remaining Time - 0:00 This is a modal window. Beginning of dialog window. Escape will cancel and close the window. Text Color White Black Red Green Blue Yellow Magenta Cyan Transparency Opaque Semi-Transparent Background Color Black White Red Green Blue Yellow Magenta Cyan Transparency Opaque Semi-Transparent Transparent Window Color Black White Red Green Blue Yellow Magenta Cyan Transparency Transparent Semi-Transparent Opaque Font Size 50% 75% 100% 125% 150% 175% 200% 300% 400% Text Edge Style None Raised Depressed Uniform Dropshadow Font Family Proportional Sans-Serif Monospace Sans-Serif Proportional Serif Monospace Serif Casual Script Small Caps Reset restore all settings to the default values Done Close Modal Dialog End of dialog window. Advertisement Video Player is loading. Play Video Play Unmute Current Time 0:00 / Duration -:- Loaded : 0% Stream Type LIVE Seek to live, currently behind live LIVE Remaining Time - 0:00 This is a modal window. Beginning of dialog window. Escape will cancel and close the window. Text Color White Black Red Green Blue Yellow Magenta Cyan Transparency Opaque Semi-Transparent Background Color Black White Red Green Blue Yellow Magenta Cyan Transparency Opaque Semi-Transparent Transparent Window Color Black White Red Green Blue Yellow Magenta Cyan Transparency Transparent Semi-Transparent Opaque Font Size 50% 75% 100% 125% 150% 175% 200% 300% 400% Text Edge Style None Raised Depressed Uniform Dropshadow Font Family Proportional Sans-Serif Monospace Sans-Serif Proportional Serif Monospace Serif Casual Script Small Caps Reset restore all settings to the default values Done Close Modal Dialog End of dialog window. Next Stay Close ✕ During the briefing, it was revealed that Moses Mabhida's capacity for the Nedbank Cup final will be 49,000. However, after hospitality and complimentary tickets were given out to the clubs and other stakeholders, 41,000 were available for general sale to the public. Stadium Management SA's Grobbelaar said Shoprite and Checkers retail outlets sold 4,956 tickets, Open Tickets sold 2,435, while 44,121 tickets were sold by Computicket, bringing the number of tickets sold to 51,512. As a result of tickets being oversold, all platforms ceased sales, and according to Grobbelaar, they then had to issue refunds. '10,510 tickets were paid for, but were over capacity, and those people had to be refunded.' He went on to add: 'There were no tickets issued than the capacity allows for.' PSL acting CEO Mato Madlala said they were immediately aware when the Open Tickets platform crashed, and immediately started looking for solutions. 'We then spoke to Computicket, and asked them to use their server so that people can purchase tickets,' said Madlala. However, due to Computicket and Open Tickets not communicating, they could not update the number of tickets sold, which led to more tickets than seats available being sold. Madlala concluded by saying she was happy that the ticketing issues had since been brought under control. IOL Sport
TimesLIVE
08-05-2025
- Sport
- TimesLIVE
Fans vow to invade Moses Mabhida — even without tickets
Though fans who thought they received tickets, only to find they were unsuccessful, for Saturday's Nedbank Cup final have been warned not to go near Moses Mabhida Stadium, some have threatened they will make the trip to Durban and attempt to gain entry. Chaos surrounded ticket sales since they went up for purchase at 10am on Monday for the Soweto derby cup final between Kaizer Chiefs and Orlando Pirates (3.30pm). Scores of supporters complained they have bought tickets online with providers Open Tickets and Computicket, but then did not receive them or any indication that they will receive them. Others were turned away from retailers and told to buy on the internet, but Open Tickets' online system was reportedly overwhelmed and many were unsuccessful. Many supporters who thought they had their purchase confirmed received messages via email or WhatsApp that there had been over-selling and they were in fact not successful. [WATCH] Stadium Management SA managing director Bertie Grobbelaar says the 41 000 general tickets that were up for sale for the Nedbank Cup final were sold out within 90 minutes after being made available. #Newzroom405 — Newzroom Afrika (@Newzroom405) May 7, 2025 The PSL confirmed on Thursday Open Tickets' and Computicket's systems crashed due to overwhelming demand on Monday, resulting in tickets being over-sold past the stadium's 41,000 capacity allocated for the public by about 10,000 extra tickets. It said those who were accidentally sold non-viable tickets have been or are being refunded. However, many fans spent thousands of rand on travel and accommodation in Durban, believing they had been successful buying tickets. Some vowed to go to Moses Mabhida and try to buy tickets from touts. Tsietsi Mkansi, a staunch Chiefs fan from Sandton, had long made plans to travel to Durban for the derby final. He said he could not purchase a ticket because of the chaos that ensued once they went on sale this week, despite having already forked out R15,000 on flights and accommodation. 'I booked accommodation, a flight and hired a car after Chiefs beat Sundowns in the semifinals [in Tshwane mid-April]. Overall, I have spent R15,000, so I don't know what to do, but I will still go to Durban, hoping I can buy tickets there. There are three of us travelling,' Mkansi said. 'When I tried to buy a ticket, I received a reference number, saying I would get one, but this morning I got an email telling me my ticket wasn't generated. I was so disappointed.' Tebogo Matlala, a Chiefs supporter from Polokwane, explained how he and his four friends find themselves 'compelled' to go to Durban even without tickets, hoping they will buy them from touts outside the stadium. 'We arranged accommodation — four single rooms at R1,300 per night each,' Matlala said. 'The plan was always to drive down to Durban with my three brothers. The problem started on Monday when we couldn't buy tickets. As the SAPS, we will be very strict on the ground. If you know you don't have tickets to watch the game, rather stay away or go somewhere else where you can watch the match [on TV] instead of coming to the stadium to cause unnecessary conflict. SAPS Maj-Gen Phumelele Makoba 'We just received reference numbers, but today we got notifications that we couldn't secure tickets and we be refunded. We will still go there and I hope we can buy tickets from people outside the stadium.' However, KwaZulu-Natal deputy police commissioner responsible for policing and operations Maj-Gen Phumelele Makoba promised a strict response to deal with fans who try to descend on the sold-out venue without tickets. 'As the SAPS, we will be very strict on the ground,' Makoba said. 'If you know you don't have tickets to watch the game, rather stay away or go somewhere else where you can watch the match [on TV] instead of coming to the stadium to cause unnecessary conflict.' The final will be the second Soweto derby on successive weekends after Pirates beat Chiefs 2-1 in a Betway Premiership clash at a packed FNB Stadium on Saturday. Chiefs are aiming to avoid going to a decade without silverware in the final. Pirates want to give outgoing coach José Riveiro the perfect send-off of another cup trophy — he has won five out of six — with a third successive Nedbank Cup winners' medal, which would also give the Spaniard a record six derby wins in a row in all competitions.
News24
07-05-2025
- Sport
- News24
Nedbank Cup final sells out in chaos, with just 41 000 tickets available for the public
Ticketing chaos surrounds the Nedbank Cup final as the PSL confirms a sold-out match between Kaizer Chiefs and Orlando Pirates, but fans faced issues with system glitches and overselling. Over 10 000 tickets were mistakenly sold beyond the stadium's capacity, causing frustration, with refunds being processed for affected customers. PSL officials will investigate the situation, with an independent auditor, SMSA CEO Bertie Grobbelaar, analysing the ticket distribution process after the mishap. For more, visit News24 Sport's local soccer page. The Premier Soccer League (PSL) has confirmed that Saturday's Nedbank Cup final between Kaizer Chiefs and Orlando Pirates is officially sold out, but the build-up has been overshadowed by widespread frustration over ticketing issues. Fans rushed to secure their seats for what promises to be a fiery Soweto Derby showdown at Durban's Moses Mabhida Stadium, but many were left disappointed – not by availability, but by technical failures and miscommunication. Supporters took to social media in droves to voice their anger after purchasing tickets online through Computicket and Open Tickets, only to be left empty-handed with no confirmation, no tickets, and in some cases, refund notices citing system errors or overselling. One last dance for Riveiro. Will he make #NedbankCup history and complete the 3-peat? ☠ 🇪🇸 — Nedbank Sport (@nedbanksport) May 6, 2025 Chaos also erupted at physical outlets. Some fans were turned away and told to go online, only to find digital platforms overwhelmed and unresponsive. The high demand appeared to crash the system, while others who believed their purchases were successful were later informed via email or WhatsApp that they were not. Acting PSL CEO Mato Madlala confirmed that all tickets have been sold and assured affected supporters that refunds would be processed for failed purchases. Stadium Management SA (SMSA) CEO Bertie Grobbelaar, although not responsible for Moses Mabhida Stadium operations, was brought in to assist with managing the fallout. 'The demand for Soweto derby tickets is always more than what we can supply,' Madlala said. 'What we did after the ticket sales and problems we experienced because of volumes was we roped in Bertie. He has hosted matches at FNB Stadium using the same companies (Open Tickets and Computicket). 'We asked him to come as an independent auditor to advise us in terms of what happened because we want the truth. I don't want to listen to a service provider telling me what they think they should be telling me or telling me things that will please me – I want the raw truth. 'Bertie is not representing SMSA, but he's representing me. I said he must analyse this report (on ticket sales) and tell me what is wrong or right and what we can fix.' Grobbelaar revealed that the 56 000-seat Moses Mabhida Stadium had a clearly defined ticket distribution plan in place. According to his findings, all tickets made available to the public were snapped up in just 90 minutes. 'The major concern was the over-issuing of tickets – that was the main concern of the CEO, PSL and the chairman (Irvin Khoza),' he said. 'From the data I have obtained, the approved capacity of the stadium is 49 307 seats. It's a reduced capacity by the stadium's management and that is the number of tickets that were issued. 'Hospitality [tickets] are 5 307, complimentary tickets 3 000, which leaves 41 000 that went on sale. According to the preliminary report provided to the PSL, tickets were sold out within 90 minutes.' The veteran SMSA CEO went on to explain that the moment ticket sales surpassed the 41 000 mark, it triggered a system glitch – leading to the overselling issue that has now cast a shadow over the event's ticketing process. 'That caused a delay, a glitch or call it whatever you want, but the fact is the tickets went on sale and the system allowed more people to make payments than there is capacity for.' Computicket stopped the platform from issuing physical tickets, but the transactions still went through. At retail outlets, 4 966 tickets were sold and issued across the country. 'Digital tickets on the Open Tickets website, 2 435 [were sold]; and on the Computicket website, 44 121 tickets were sold. That immediately tells you there's over-issuing of tickets. 'Of the outlet sales, 33% went to KwaZulu-Natal, 35% went to Gauteng and 8% Mpumalanga. The Open Ticket and Computicket online sales combined in KZN were 39%, Gauteng 32% and Mpumalanga 12%.' Grobbelaar revealed that over 10 000 tickets were mistakenly sold after the official allocation had already sold out – and all affected individuals will be refunded in full. 'All people who paid for the tickets to the capacity of the stadium have received their tickets – hard copy or digital – via different platforms. 'Of the people who paid but cannot be allocated tickets, 80%, as we speak here, of those bought online, we have refunded. 'The other 20% are people who paid via EFT or other form of payment platform. They all received messages that upon receipt of their banking details they will be refunded.' Saturday's final kicks off at 15:30, and the PSL has urged fans to arrive early, following last week's 30-minute delay at FNB Stadium during the league Soweto derby between these two iconic rivals.
TimesLIVE
07-05-2025
- Sport
- TimesLIVE
Nedbank final tickets sold out, thousands to be refunded amid chaos: PSL
Tickets for Saturday's Soweto derby Nedbank Cup final between Kaizer Chiefs and Orlando Pirates at Moses Mabhida Stadium in Durban have been sold out, the Premier Soccer League (PSL) announced in a press conference in Durban on Wednesday. The PSL addressed the chaos surrounding ticket sales since they went up for purchase at 10am on Monday. Scores of supporters have complained they have purchased tickets online with providers Open Tickets and Computicket, but then did not receive them or proof they will. Others were turned away from retailers and told to buy on the internet, but Open Tickets' online system was reportedly overwhelmed and many were unsuccessful. Some supporters who thought they had their purchase confirmed received messages via email or WhatsApp that there had been over-selling and they were in fact not successful. PSL acting CEO Mato Madlala, speaking at a press conference with Stadium Management South Africa (SMSA) CEO Bertie Grobbelaar, said tickets have been sold out for the final. Those who paid online but did not receive their tickets will be refunded. Moses Mabhida Stadium is not overseen by SMSA, but Madlala explained Grobbelaar was roped in to assist resolving the Nedbank final ticket chaos. 'The demand of a Soweto derby is always more than what we can supply,' Madlala said. 'What we did after the ticket sales and problems we experienced because of volumes was we roped in Bertie. He has hosted matches at FNB Stadium using the same companies [Open Tickets and Computicket]. 'We said to him, 'Come as an independent auditor to advise us in terms of what happened because we want the truth'. I don't want to listen to a service provider telling me what they think they should be telling me or telling me things that will please me — I want the raw truth as it is. 'Bertie is not representing SMSA but he's representing me. I said he must analyse this report [on ticket sales] and tell me what is wrong or right and what we can fix.' Grobbelaar confirmed he was not representing SMSA or the companies responsible for selling tickets, but was asked by the PSL to analyse the numbers. 'The major concern was the over-issuing of tickets — that was the main concern of the CEO, PSL and the [league] chair [Irvin Khoza],' he said. 'From the data I have obtained the approved capacity of the stadium is 49,307 seats. It's a reduced capacity by the stadium's management and that is the number of tickets that were issued. 'Hospitality are 5,307, complimentary tickets 3,000, which leaves 41,000 that went on sale. According to the preliminary report provided to the PSL, tickets were sole out within 90 minutes [of going on sale]. 'That caused a delay, a glitch or call it whatever you want, but the fact is the tickets went on sale and the system allowed more people to make payments than there is capacity for. 'Computicket stopped the platform from issuing physical tickets but the transactions still went through. At the retail outlets 4,966 tickets were sold and issued across the country. 'Digital tickets on the Open Tickets website, 2,435 [were sold]; and the Computicket website, 44,121 tickets were sold. That immediately tells you there's an issue of over-issuing of tickets. 'Of the outlet sales, 33% went to KwaZulu-Natal, 35% went to Gauteng and 8% Mpumalanga. The Open Ticket and Computicket online sales combined in KZN were 39%, Gauteng 32% and Mpumalanga 12%.' Grobbelaar said more than 10,000 tickets were over-issued, and those purchasers will be refunded. 'All people who paid for the tickets to the capacity of the stadium have received their tickets — hard copy or digital — via different platforms. ' Of the people who paid but cannot be allocated tickets, 80%, as we speak here of those bought online, we have refunded. 'The other 20% is people who paid via EFT or other forms of payment platform. They all received messages that upon receipt of their banking details they will be refunded.' Deputy provincial commissioner responsible for visible policing in KwaZulu-Natal Major Gen Phumelele Makoba said people who do not have tickets must not go to Moses Mabhida Stadium on Saturday. Moses Mabhida Stadium manager Vusi Mazibuko said there will public viewing areas (PVAs) for those who could not get the tickets. 'The city will provide two PVAs. One is at the beachfront and the other is at Albert Park.'
IOL News
05-05-2025
- Sport
- IOL News
Chaos as Durban fans scramble for Nedbank Cup final tickets
Desperate for tickets Scores of soccer fans patiently wait in snaking queues outside different Shoprite outlets in and around Durban to purchase tickets for the highly-anticipated Nedbank Cup final between arch-rivals Kaizer Chiefs and Orlando Pirates at Moses Mabhida Stadium this coming Saturday. Photo: Tumi Pakkies/Independent Newspapers Chaos reigned on Monday as desperate Durbanites scrambled for tickets for this weekend's Nedbank Cup final between Soweto rivals Orlando Pirates and Kaizer Chiefs at Moses Mabhida Stadium. The PSL announced last week that tickets would be available from Monday, just five days before the final between the two most supported teams in the country. Those who tried to buy tickets online had no luck as both Computicket and Opentickets websites crashed due to the heavy volume. There were further issues reported on social media when those who were lucky enough to purchase tickets did not receive confirmation emails. By 5pm on Monday, Computicket had closed sales, while Opentickets was down.
