Latest news with #Convey
Business Wire
5 days ago
- Business
- Business Wire
Convey Expands Strategic Relationship with CenterPoint Energy to Transform Customer Communications Especially During Times of Extreme Weather
DENVER--(BUSINESS WIRE)--Convey is proud to announce a major expansion of its relationship with CenterPoint Energy (NYSE: CNP). Convey, formerly known as Message Broadcast, is a longtime leader in providing customer engagement software for highly regulated industries and serves the largest utilities in North America; CenterPoint Energy is a leading electric and natural gas utility serving 7 million customers across Texas, Indiana, Ohio, and Minnesota. 'At Convey, we are deeply aligned with CenterPoint Energy's mission to deliver safe, reliable service while modernizing customer communication in the moments that matter most,' said Maulik Datanwala, CEO of Convey. This new engagement highlights CenterPoint Energy's dedication to improving the customer experience with advanced warnings of storms and restoration updates during storm-related outages. Convey's customer communication platform helps CenterPoint Energy respond with speed, scale, and reliability—delivering critical updates to customers during extreme weather events and enhancing engagement year-round. 'At Convey, we are deeply aligned with CenterPoint Energy's mission to deliver safe, reliable service while modernizing customer communication in the moments that matter most,' said Maulik Datanwala, CEO of Convey. 'This strategic relationship is a testament to what's possible when a forward-thinking utility meets a purpose-built communications platform designed to scale. With decades of experience delivering critical communication across the utilities sector and other regulated industries, we are excited about our work together that will transform the way CenterPoint communicates and helps deliver better outcomes for its customers.' Enhancing Customer Experience at Scale for CenterPoint Energy As a regulated transmission and distribution utility (TDU) in Texas, CenterPoint Energy plays a critical role in powering more than 2.8 million homes and businesses across one of the most highly dynamic markets in the nation and the energy capital of the world. With Convey, CenterPoint gains not just additional messaging capabilities for storms but also establishes a strategic relationship to collaborate on delivering intelligent customer workflows that improve operational agility and help build customer trust. 'At CenterPoint Energy, our customers count on us to deliver critical energy services every hour of every day. We also have to be able to communicate timely, accurate and relevant information to customers and communities with speed, clarity, and consistency—especially during disruptive extreme weather events,' said Jason Wells, President and CEO of CenterPoint Energy. 'Our expanded work with Convey reflects our commitment to modernizing both the infrastructure that delivers our customers' energy but also the way we communicate with them, leveraging technology that not only enhances service reliability but also strengthens the trust and connection we have with the communities we are privileged to serve.' A Relationship Focused on the Future The CenterPoint/Convey relationship is envisioned as a stepping stone to help redefine and improve customer communications. Convey is proud to work CenterPoint Energy in driving innovation, enhancing customer engagement, and setting new standards in utility communication. 'We are excited to continue building with CenterPoint,' added Datanwala. 'Together, we're not just solving today's challenges—we're setting the course for what's next in the industry.' To learn more, visit Convey delivers intelligent customer workflows that humanize connections in regulated environments. Formerly Message Broadcast, Convey transforms compliance requirements into streamlined experiences through purpose-built solutions that deliver measurable impact for utilities and essential service providers. Our platform helps organizations modernize operations and set new engagement standards while efficiently managing millions of interactions. Reimagine the customer journey at About CenterPoint Energy, Inc. CenterPoint Energy, Inc. (NYSE: CNP) is a multi-state electric and natural gas delivery company serving approximately 7 million metered customers across Indiana, Minnesota, Ohio, and Texas. The company is headquartered in Houston and is the only Texas-domiciled investor-owned utility. As of March 31, 2025, the company had approximately $44 billion in assets. With approximately 8,300 employees, CenterPoint Energy and its predecessor companies have been serving customers for more than 150 years. For more information, visit
Business Wire
05-05-2025
- Business
- Business Wire
Message Broadcast is Now Convey
DENVER--(BUSINESS WIRE)--Message Broadcast, a longtime leader in customer engagement for utilities and other highly regulated industries, today announced it has rebranded as Convey. The new name and identity reflect the company's evolution and its vision for the future—one where intelligent workflows redefine how highly regulated industries engage with their customers. The new name and identity reflect the company's evolution and its vision for the future—one where intelligent workflows redefine how highly regulated industries engage with their customers. The rebrand follows the strategic combination of Message Broadcast with several other industry innovators, including Aerialink, i2sms, Agent511, and West. Together, these organizations bring deep domain expertise and expanded capabilities that accelerate Convey's mission to modernize customer engagement at scale. The Convey brand marks more than just a name change; it represents a refined focus and a powerful reaffirmation of the company's commitment to transforming customer engagement, along with the reliability, speed, and simplicity customers are used to. These values are foundational to Convey's trusted reputation, built on decades of proven performance in mission-critical moments. 'We have continuously been trusted to deliver in the moments that matter most,' said Maulik Datanwala, CEO at Convey. 'As Convey, we're doubling down on that legacy with intelligent workflow solutions designed to proactively and compliantly transform the customer experience.' Reimagining the Customer Journey Convey will continue to support highly regulated industries with a core concentration on utilities, while expanding its capabilities to meet the needs of adjacent markets. Its new value proposition— intelligent workflows that transform the customer experience —enables organizations to scale quickly and adapt to ever-changing customer and compliance demands. With this workflow-driven approach, Convey delivers more than just communications; it delivers intelligent, actionable journeys that anticipate needs, increase operational agility, and exceed customer expectations. Purpose-Built for Regulated Industries Convey's rebrand is grounded in a clear sense of purpose, mission, and vision: Purpose: To create intelligent workflow solutions that advance human interactions in highly regulated industries. Mission: To modernize highly regulated industries with purpose-built software solutions. Vision: To set the new standard in regulated industries where intelligent workflows deliver proactive and compliant customer experiences. Join us at IUCX Get a first look at the new Convey brand in person at Booth 225 during the IUCX conference from May 6–8. The team will be onsite showcasing how Convey's intelligent workflows are setting a new standard for customer engagement in regulated industries. To learn more about the transition and explore the new brand, visit Convey delivers intelligent customer workflows that humanize connections in regulated environments. Formerly Message Broadcast, Convey transforms compliance requirements into streamlined experiences through purpose-built solutions that deliver measurable impact for utilities and essential service providers. Our platform helps organizations modernize operations and set new engagement standards while efficiently managing millions of interactions. Reimagine the customer journey at
New York Times
06-04-2025
- Business
- New York Times
A Design Showcase Takes It to the Streets of Workaday Milan
To visit Milan during the Salone del Mobile is like meeting someone for the first time on their wedding day. The city is polished, prepped and dressed to the nines, while simultaneously being mobbed by guests snapping photos and swigging cocktails. Obscured are the simple rhythms that define life here day to day — the quiet hum of neighborhood cafes and the steady pace of artisans at work. But the design showcase Convey, now in its third year, aims to highlight both up-and-coming brands as well as the spaces often overlooked during the world's largest furniture fair. Its locale is the quiet Via Rosolino Pilo. The narrow corridor in the Porta Venezia neighborhood — running from the busy crossroads of Piazza Otto Novembre to Via Nino Bixio and teeming with modern restaurants — is a palimpsest of modern Milan. There are Art Nouveau-style buildings from the early 20th century, their faded facades carved with curling leaves, alongside midcentury icons like the gridded exterior of number 9, designed in 1956 by the architect and industrial designer Joe Colombo, best known for his space-age-style furniture. The street's commercial residents are equally varied. Amid the longstanding woodworkers, hair salons and family-run trattorias are more recent tenants, like the pocket-size store Nakama, selling sake imported from Japan, or the contemporary art gallery Limbo, only a few months old. 'Via Rosolino Pilo is a village,' said Riccardo Crenna, the co-founder, alongside Simona Flacco, of the creative agency Simple Flair, who founded Convey in 2023 as a platform to showcase contemporary design. 'We thought, since Convey is a project where brands connect, we'd like to try to create a connection between us and the historical businesses on the street.' The first two editions took place in the Lancetti district, an often overlooked former industrial zone on the city's northern periphery, where they took over the showroom of a fashion conglomerate with 20 brands exhibiting new collections. This year, however, they wanted to shift the focus to the city center and have chosen Via Rosolino Pilo as their stage. On a dreary day in mid-March, an oppressive gray mist hung above the city, soon to dissolve into stunning blue when the long-anticipated Italian spring arrived in a few days. Mr. Crenna, tall, fair and wrapped in a quilted army-green jacket, and Ms. Flacco, whose short, dark hair barely grazed her ears, and who wore an oversized gray hooded sweatshirt, were making their rounds among the traditional businesses and contemporary studios that will take part in Convey's 2025 edition. There was the wood-lined barbershop, founded in the 1980s by Giuseppe Reschi, who recounted in detail the story of his emigration from Puglia to Milan while a smart-looking man in a felt hat and gray peacoat patiently waited his turn for a trim. Here, the New York City company Ready To Hang planned to install a few of its latest mirrors — the rounded, chrome-toned Gotchi and the hourglass-shaped Squeeze — which Mr. Reschi will use throughout the week for his regular customers. Save for April 9, when he will provide trims free of charge for curious Convey visitors. A few doors down was Arte & Gesso Arreda, an artisan producer of plaster wall and ceiling decoration, where Elisabetta Letizia has worked since 1997. Originally from Salento, in southern Italy, she was employed at a hospital before joining her partner in the business. In the workshop, where a fine layer of snow-white dust clung to surfaces like confectionery sugar, the natural stone company Sfrido Estate will display its marble pedestal-like Museum tables among the intricately decorated plaster medallions and rows of cornices lining metal shelves. At number 16 was the woodworker Giampiero Romanò, an expert in restoring modern and antique furniture. Mr. Romanò's studio will exhibit both his own designs — baroque-inspired mirrors that have been spliced, shattered and artfully reassembled — and several pieces from his impressive collection of midcentury furniture, in a shop-front gallery next to his studio. Convey's main location, however, will take over a street-facing storefront and an expansive, light-filled studio — used throughout the year as the fashion brand Durazzi's showroom. Here, it will host about two dozen projects from both emerging and established companies. There will be the Swiss woodworkers Woak, showing the Nervosa chair by Francesco Faccin, inspired by traditional south Tyrolean seating, and a new stool by the Venice studio Zaven. A company called From Lighting, founded in 2018, in Padua, will debut an anodized aluminum adjustable suspension lamp by Studio Brynjar & Veronika. Heritage businesses also have signed on. The furniture company Meritalia, founded in 1987, will show a new edition of Gaetano Pesce's Nubola armchair, originally designed in 2007. Mr. Crenna and Ms. Flacco have been advising and promoting similar Italian and international companies since founding Simple Flair in 2010. The couple met a few years earlier, in the architecture program at the Polytechnic University of Milan. But early on, they realized their interests lay more with making connections than designing spaces. 'We are both architects,' said Mr. Crenna, who explained that they use that expertise to bridge the gap between design and storytelling. Recent projects have included the creative direction of an advertising campaign for the Swedish design company Hem and a collaboration with the New York fashion label Colbo on a line of limited-edition household goods. 'When we speak to clients, we understand, for example, how their table is made,' he said. 'But we also know how to talk about it.' Their first project, The Simple Flair Apartment, operated both as their home and an ever-changing design showroom. Furnishings were supplied by their clients — Vitra, Molteni&C, and USM — to be captured on their own social media channels and experienced in person during brand-sponsored dinners and networking events. Next month , they are planning their first international edition — a Manhattan apartment that will open during New York's design week. It wasn't long before they went from advising brands to creating them. In 2021, the pair teamed up with Pasquale Apollonio, a Puglia-based furniture entrepreneur, to start a company from scratch. The result was Vero International, a line that couples the artisan know-how of Apollonio's craftspeople with Simple Flair's youthful, contemporary aesthetics. Designs — often colorful, with playful, sculptural forms — are commissioned from emerging designers, including Federica Elmo, Cara\Davide and Natalia Criado. They also created a physical space to foster these ideas. In 2019, they founded Riviera, a glass and concrete gallery carved out of the Lapalma furniture showroom. Here, they stage solo exhibitions of contemporary designers, book launches and group shows, often organized around a distinct theme. For a recent show, titled 'Burrocrazia,' they asked 10 designers to reinterpret the humble butter dish. Convey, at its core, is an amalgam of all these endeavors. It's a physical space for seeing new work in person. It acts as an incubator for emerging companies, helping them navigate a notoriously difficult industry. And for the casual visitor, it offers the allure of a thoughtfully curated exhibition. 'There are very commercial events that sell well but are not very culturally significant, and on the other hand, there are interesting, cultural events that are less commercial,' said Mr. Crenna, who sees Convey as an intermediary point between the high-budget spectacle of the Salone del Mobile and the collectible design showcase Alcova. 'Convey's goal is to be both.' But some longtime observers are weary of the attention Milan Design Week — the citywide festival also known as the Fuorisalone that is anchored by the Salone del Mobile — can bring to fragile local ecosystems. 'From the 2010s onward, the Fuorisalone was a force to drive people, even the Milanese, to discover new places and ideas,' said the design journalist and critic Laura Traldi. She pointed to the example of Lambrate, a postindustrial neighborhood in the city's northeast periphery, which from 2010 to 2020 was the site of the Ventura Lambrate design district. 'For a time, it was a good thing. Many new places opened,' Ms. Traldi said. 'And that was thanks to the Fuorisalone.' However, once local property owners became aware of the elevated prices they could charge visiting design brands for a single week of rent many of the neighborhood's permanent creative spaces were soon priced out. In 2017, for example, the Swedish furniture giant IKEA rented out an entire warehouse in the area for all of design week. 'It's not the fault of Fuorisalone alone,' added Ms. Traldi, 'but anything that gentrifies the city and creates more hype without substance is to blame.' Despite the influx of international visitors during design week, Via Rosolino Pilo will likely retain its usual atmosphere on a typical spring evening. Locals will mill and chat on the sidewalk outside the wine bar Vineria Eretica, glasses in hand, as shopkeepers pull down their metal shutters and lock up for the night. 'We're a small neighborhood. We're all family here,' said Ms. Letizia, the plaster artist. 'Things have changed over the years but the street is always full of life.'
Yahoo
30-01-2025
- Entertainment
- Yahoo
'My T*t Was Out': Mum Details Unfortunate Mishap While Taking Delivery Post-Breastfeeding
Comedian Kelly Convey has opened up about a rather unfortunate mishap which occurred when she opened the door to a delivery driver. Convey had been breastfeeding her little one prior to answering the door to the delivery worker, who handed her a parcel for her husband and asked if she'd take one for her neighbour. At the time she gladly obliged and went about her business – until her rather flustered neighbour appeared at her door a few moments later. 'They're usually very chatty, very nice, but today it was almost verging on rude,' said Convey, looking puzzled, and explaining her neighbour had grabbed the parcel quickly and left. Well, that probably had something to do with the fact she'd answered the door with her top pulled up. 'Then I realised that my tit was hanging out,' she revealed in a hilarious TikTok video which has been viewed 9.5 million times. It gets better (or worse, depending on which way you look at it) though, as she phoned her husband to tell him the unfortunate news and was shocked to discover he already knew what had happened. Is he psychic? No, it turns out that when the delivery driver had snapped a photo of the parcel on her doorstep (which is standard protocol these days), they'd managed to capture her naked breast at the same time. Her tit was, indeed, hanging out. In fact, in her next post, Convey shared the photo evidence. Carrying her baby while she filmed the original TikTok video, she told them with a grimace: 'I hope you're well-fed. I hope you enjoyed your meal.' She won't be the first – nor last – breastfeeding parent to expose a boob to an unsuspecting delivery worker. Between the tiredness of new parenthood and the fact your boob can go a bit numb after feeding, it's surprising it doesn't happen more often. ″[I] had a delivery and my son was still latched on,' said one mum in the comments section. 'As soon as I opened the door my son ripped his head back and the milk shot out in front of his [the delivery driver's] feet.' Another said: 'I literally did this last week. Except I was standing in front of a window and waved to my neighbour.' One person revealed they were walking around a shopping centre with theirs in full view, before a friendly passerby flagged it to them. 'Like, how many people saw and said nothing??' they added. And it turns out, some people are repeat offenders. One mum said the same thing happened three times to the same postman. 'First time he was shocked,' she explained. 'Third time he stood and talked to me!' For people like Convey, who are now ready to die of embarrassment or move to another country, the good news is that delivery workers seem relatively unfazed by the phenomenon. One delivery worker commented on the video that this is something they've witnessed a few times and added: 'It's really no biggie.' Um... phew? I Was Told Breastfeeding Was Best For My Baby. Nobody Seemed To Care It Was Destroying Me 3 Ways To Prioritise Yourself, Even If You're Breastfeeding Right Now The ONE Breastfeeding Tool I Swear By To Avoid Soreness
