04-08-2025
Everybody wants your 5-star rating. Even your ear surgeon.
The stitches in Cory Lonas's head were fresh. His mind felt loopy coming down from anesthesia; he couldn't hear. It had only been 24 hours since Lonas underwent cochlear implant surgery when, through bleary eyes, the 39-year-old saw an email come in on his phone.
How would he rate his experience at the hospital? How were his interactions with the doctors, the staff, the food? Would he recommend the hospital to a friend?
