Latest news with #CoveoAI-Relevance™Platform
Cision Canada
17-07-2025
- Business
- Cision Canada
Coveo AI Selected by Docusign to Power Next-Generation Customer Support
With Coveo, Docusign aims to improve self-service success, streamline agent workflows, and ensure consistent, relevant answers across all support channels, helping customers and agents find the right information faster. Docusign recognized that the Coveo AI-Relevance Platform™, honed over a decade of AI innovation, would provide the scalability, security, and intelligence required to optimize its customer support operations, drive efficiency, and improve both agent and customer experiences. Coveo: The AI Advantage for Customer Support Coveo's AI-Search and generative answering capabilities help some of the world's largest enterprises improve customer self-service, reduce support costs, and empower agents with the right knowledge at the right time. With 11 AI models powering real-time relevance, Coveo enables organizations like Docusign to: Bring together various content sources to deliver the most relevant content instantly to customers and agents Enhance case deflection and self-service success with generative answering Improve operational efficiency by reducing the time spent searching for information "As customer expectations for self-service and AI-powered support continue to rise, Docusign is taking a forward-thinking approach by investing in AI relevance," said John Grosshans, COO at Coveo. "We look forward to working alongside them to achieve their goals and deliver an exceptional support experience." About Coveo Coveo brings superior AI-Relevance to every point-of-experience, transforming how enterprises connect with their customers and employees to maximize business outcomes. Relevance is about moving from persona to person, the degree to which the enterprise-wide content, products, recommendations, and advice presented to a person online aligns easily with their context, needs, preferences, behavior and intent, setting the competitive experience gold standard. Every person's journey is unique, and only AI can solve the complexity of tailoring experiences across massive, diverse audiences and large volumes and variety of content and products. Our Coveo AI-Relevance™ Platform enables enterprises to deliver hyper-personalization at every point-of-experience, unifying all their data securely, with the highest level of contextual and prescriptive accuracy while simultaneously optimizing business outcomes. Coveo brings AI-Relevance to the digital experiences of many of the world's premier and most innovative brands, serving millions of people across billions of interactions. What we believe is bold: Digital is everywhere, Relevance is not. It's the only way to win in the digital age. The Coveo AI-Relevance Platform ISO 27001, ISO 27018, and ISO 27017 certified, SOC2 compliant, HIPAA compatible, with a 99.999% SLA available. We are a Salesforce ISV Partner, an SAP EndorsedⓇ App, AWS ISV Accelerate Program member, an Adobe Gold Partner, MACH Alliance member, Optimizely Partner, Shopify Partner, and a Genesys AppFoundryⓇ ISV is a trademark of Coveo Solutions Inc. Coveo is a trademark of Coveo Solutions, Inc. SOURCE Coveo Solutions Inc.
Cision Canada
16-07-2025
- Business
- Cision Canada
Coveo Is Now Available in the New AWS Marketplace AI Agents and Tools Category
For organizations building AI agents that operate on complex, high-stakes content, Coveo provides the critical retrieval layer that augments Bedrock's powerful models with relevant content and enterprise-grade security, grounding every LLM-based application in trusted, real-time business context. Enabling customers to accelerate self-service, improve customer satisfaction, and reduce support costs, Coveo makes it easy to build GenAI apps on Amazon Bedrock with turnkey or custom integrations, including Coveo Relevance Generative Answering, Search, Retrieval, and Answer APIs. "Leaders across industries seek solutions that enhance agentic applications with greater accuracy and precision as well as ensure seamless accessibility and interoperability with existing data and native applications," said Sébastien Paquet, Vice President of AI Strategy, Coveo. "We're proud to participate in the launch of the new AWS Marketplace AI Agents and Tools category, providing the sophisticated search and retrieval capabilities essential for delivering the security, personalization, and scalability that enterprise generative AI truly requires." With the availability of AI Agents and Tools in AWS Marketplace, customers can significantly accelerate their procurement process to drive AI innovation, reducing the time needed for vendor evaluations and complex negotiations. With centralized purchasing using AWS accounts, customers maintain visibility and control over licensing, payments, and access through AWS. To learn more about Coveo in AWS Marketplace, visit here. To learn more about the new AI Agents and Tools category in AWS Marketplace, visit About Coveo Coveo brings superior AI-Relevance to every point-of-experience, transforming how enterprises connect with their customers and employees to maximize business outcomes. Relevance is about moving from persona to person, the degree to which the enterprise-wide content, products, recommendations, and advice presented to a person online aligns easily with their context, needs, preferences, behavior and intent, setting the competitive experience gold standard. Every person's journey is unique, and only AI can solve the complexity of tailoring experiences across massive, diverse audiences and large volumes and variety of content and products. Our Coveo AI-Relevance™ Platform enables enterprises to deliver hyper-personalization at every point-of-experience, unifying all their data securely, with the highest level of contextual and prescriptive accuracy while simultaneously optimizing business outcomes. Coveo brings AI-Relevance to the digital experiences of many of the world's premier and most innovative brands, serving millions of people across billions of interactions. What we believe is bold: Digital is everywhere, Relevance is not. It's the only way to win in the digital age. The Coveo AI-Relevance Platform is ISO 27001, ISO 27018, and ISO 27017 certified as well as SOC2 compliant, HIPAA compatible, with a 99.999% SLA available. We are a Salesforce ISV Partner, an SAP EndorsedⓇ App, AWS ISV Accelerate Program member, an Adobe Gold Partner, MACH Alliance member, Optimizely Partner, Shopify Partner, and a Genesys AppFoundryⓇ ISV Partner. Coveo is a trademark of Coveo Solutions Inc. Stay up to date on the latest Coveo news and content by subscribing to the Coveo blog and following Coveo on LinkedIn and YouTube. Forward-Looking Information This press release contains "forward-looking information" and "forward-looking statements" within the meaning of applicable securities laws (collectively, "forward-looking information"). This forward-looking information is identified by the use of terms and phrases such as "may", "would", "should", "could", "might", "will", "achieve", "occur", "expect", "intend", "estimate", "anticipate", "plan", "foresee", "believe", "continue", "target", "opportunity", "strategy", "scheduled", "outlook", "forecast", "projection", or "prospect", the negative of these terms and similar terminology, including references to assumptions, although not all forward-looking information contains these terms and phrases. In addition, any statements that refer to expectations, intentions, projections, or other characterizations of future events or circumstances contain forward-looking information. Statements containing forward-looking information are not historical facts but instead represent management's expectations, estimates, and projections regarding future events or circumstances.
Cision Canada
10-07-2025
- Business
- Cision Canada
Coveo Announces Date of Fiscal First Quarter 2026 Conference Call Français
MONTREAL and SAN FRANCISCO, July 10, 2025 /CNW/ - Coveo (TSX: CVO), the leader in AI-Relevance, delivering best-in-class search and generative experiences that maximize business outcomes at every point-of-experience, today announced that it will release financial results for its fiscal first quarter 2026 ended June 30, 2025 after market close on Thursday, July 31, 2025. Coveo will host a conference call that day at 5:00 pm Eastern Time to discuss the results. The call will be hosted by Louis Têtu, Executive Chairman, Laurent Simoneau, Co-Founder & Chief Executive Officer and Brandon Nussey, Chief Financial Officer. Coveo Fiscal First Quarter 2026 Financial Results Conference Call About Coveo Coveo brings superior AI-Relevance to every point-of-experience, transforming how enterprises connect with their customers and employees to maximize business outcomes. Relevance is about moving from persona to person, the degree to which the enterprise-wide content, products, recommendations, and advice presented to a person online aligns easily with their context, needs, preferences, behavior and intent, setting the competitive experience gold standard. Every person's journey is unique, and only AI can solve the complexity of tailoring experiences across massive, diverse audiences and large volumes and variety of content and products. Our Coveo AI-Relevance™ Platform enables enterprises to deliver hyper-personalization at every point-of-experience, unifying all their data securely, with the highest level of contextual and prescriptive accuracy while simultaneously optimizing business outcomes. Coveo brings AI-Relevance to the digital experiences of many of the world's premier and most innovative brands, serving millions of people across billions of interactions. What we believe is bold: Digital is everywhere, Relevance is not. It's the only way to win in the digital age. The Coveo AI-Relevance Platform ISO 27001, ISO 27018, and ISO 27017 certified, SOC2 compliant, HIPAA compatible, with a 99.999% SLA available. We are a Salesforce ISV Partner, an SAP EndorsedⓇ App, AWS ISV Accelerate Program member, an Adobe Gold Partner, MACH Alliance member, Optimizely Partner, Shopify Partner, and a Genesys AppFoundryⓇ ISV Partner. Coveo is a trademark of Coveo Solutions Inc.
Cision Canada
01-05-2025
- Business
- Cision Canada
Leading Global Enterprises Continue to Find Success with Coveo AI-Relevance and Generative Search
Coveo enhances the digital experiences of the world's most innovative brands which serve millions of people through billions of interactions across website, ecommerce, customer service, and workplace applications MONTREAL and LONDON and NEW YORK, May 1, 2025 /CNW/ - Coveo (TSX: CVO), the leader in AI-Relevance, delivering best-in-class AI-search and generative experiences that maximize business outcomes at every point-of-experience, today announced that leading global enterprises across multiple industries including high tech, healthcare, manufacturing, real estate and more continue to choose and find success with the Coveo AI-Relevance ™ Platform. Recent examples of enterprises selecting or expanding their use of Coveo include Pfizer, Eaton Corporation, Cummins, ABB, Athenahealth, Cushman & Wakefield, Okta, Greystar, Brother International Europe, Forcepoint, Canac, London Business School, and many more. These leading global enterprises chose Coveo AI-Relevance and generative search to deliver exceptional personalized experiences. "In a rapidly evolving digital economy, where organizations are making significant investments in generative AI and agentic AI, relevance is now the critical success factor," said Laurent Simoneau, CEO of Coveo. "AI without relevance is ineffective and poses operational risks when it creates inaccurate outputs that erode user trust and diminish productivity. Creating competitive advantage, while maximizing business outcomes, is why we made AI-Relevance the core of our platform and have been investing in it for more than a decade." The Coveo AI-Relevance Platform is purpose-built for large enterprises managing massive volumes of content and products across diverse and complex audiences. The platform uses AI-search, recommendations, and generative answers to enable hyper-personalized experiences at every touchpoint—delivering contextual, prescriptive interactions at scale. The flexible API-first headless architecture is able to securely connect to all of an organization's content, products, context, and experience apps right out of the box in days or weeks, not months and years. About Coveo Coveo brings superior AI-Relevance to every point-of-experience, transforming how enterprises connect with their customers and employees to maximize business outcomes. Relevance is about moving from persona to person, the degree to which the enterprise-wide content, products, recommendations, and advice presented to a person online aligns easily with their context, needs, preferences, behavior and intent, setting the competitive experience gold standard. Every person's journey is unique, and only AI can solve the complexity of tailoring experiences across massive, diverse audiences and large volumes and variety of content and products. Our Coveo AI-Relevance ™ Platform enables enterprises to deliver hyper-personalization at every point-of-experience, unifying all their data securely, with the highest level of contextual and prescriptive accuracy while simultaneously optimizing business outcomes. Coveo brings AI-Relevance to the digital experiences of many of the world's premier and most innovative brands, serving millions of people across billions of interactions. What we believe is bold: Digital is everywhere, Relevance is not. It's the only way to win in the digital age. The Coveo AI-Relevance Platform is ISO 27001 and ISO 27018 certified, SOC2 compliant, HIPAA compatible, with a 99.999% SLA available. We are a Salesforce ISV Partner, an SAP Endorsed Ⓡ App, AWS ISV Accelerate Program member, an Adobe Gold Partner, MACH Alliance member, Optimizely Partner, Shopify Partner, and a Genesys AppFoundry Ⓡ ISV Partner. Coveo is a trademark of Coveo Solutions Inc. Forward-Looking Information This press release contains "forward-looking information" and "forward-looking statements" within the meaning of applicable securities laws (collectively, "forward-looking information"). This forward-looking information is identified by the use of terms and phrases such as "may", "would", "should", "could", "might", "will", "achieve", "occur", "expect", "intend", "estimate", "anticipate", "plan", "foresee", "believe", "continue", "target", "opportunity", "strategy", "scheduled", "outlook", "forecast", "projection", or "prospect", the negative of these terms and similar terminology, including references to assumptions, although not all forward-looking information contains these terms and phrases. In addition, any statements that refer to expectations, intentions, projections, or other characterizations of future events or circumstances contain forward-looking information. Statements containing forward-looking information are not historical facts but instead represent management's expectations, estimates, and projections regarding future events or circumstances.
