Latest news with #Coverys
Business Wire
5 days ago
- Health
- Business Wire
Coverys Report Reveals Diagnostic Errors Occur Most Frequently in Office-Based Care
BOSTON--(BUSINESS WIRE)-- Coverys, a leading provider of medical professional liability (MPL) insurance and healthcare risk management services, today released the second report in a three-part series, A Dose of Insight – Hidden in Plain Sight: Exposing the Drivers of Diagnostic Error, Part Two: Office-Based Practice. Drawing on an in-depth analysis of Coverys medical malpractice claims from 2020 to 2024, the report highlights the ongoing and often underestimated threat of diagnostic errors in office-based practices. It brings attention to critical patterns—such as the frequent occurrence of missed cancer diagnoses—and underscores the need for greater awareness and system-level improvements to support more accurate and timely diagnoses. The report's key findings include: Key Findings: 27% of malpractice events closed during the five-year period studied involved diagnostic error. Diagnostic error occurs most frequently in office-based settings, accounting for 34% of diagnosis-related events. 45% of office-based events alleged a missed cancer diagnosis. The most common missed cancers were prostate, lung, breast, and colorectal. One-third of office-based diagnostic error events resulted in a patient's death, and 22% resulted in a patient suffering a high-severity injury. Together, these tragic events accounted for 72% of the indemnity paid. 'Improving diagnostic accuracy is one of the most meaningful ways we can enhance patient safety,' said Dana Siegal, RN, CPHRM, CPPS, Vice President, Risk Management and Analytics at Coverys. "Unlike office-based procedures which are generally less urgent and complex than those performed in surgical or labor and delivery settings, diagnostic errors—particularly in outpatient settings—pose an underestimated threat to the safety and quality of patient care. This report provides data-informed actionable guidance to help clinicians recognize and address these risks, ultimately aiming to minimize patient harm." Understanding and addressing the key vulnerabilities and commonly missed diagnoses identified in this report can significantly reduce diagnostic errors in the office setting. While the data highlights serious challenges, the empirical analysis also offers insights into five practical actions providers can take to enhance diagnostic accuracy and eliminate the hidden drivers of diagnostic errors in office-based care. The report is the second installment in a three-part series examining diagnostic challenges in three care settings. The series began with an in-depth analysis of emergency departments, where diagnostic accuracy is often compromised by high patient volumes and time-sensitive decision-making. A future report will examine inpatient care and the unique diagnostic risks faced by hospitalized patients and their clinical teams. In alignment with this important work, the Coverys Community Healthcare Foundation, Inc. (CCHF) is pleased to announce a new grant opportunity focused on reducing diagnostic error and enhancing patient outcomes. Grants will support innovative programs in the following settings: Emergency Department, Office-Based Practice, and Hospital Inpatient Care. For more information and to apply, visit the CCHF Grant Page. The Dose of Insight report was co-authored by Dana Siegal, RN, CPHRM, CPPS, Vice President, Risk Management & Analytics; Maryann Small, MBA, Senior Director, Business Analytics; Susan L. Montminy, EdD, MPA, BSN, RN, FASHRM, CPHRM, CPPS, Senior Director, Risk Management & Analytics; Marlene Icenhower, BSN, JD, CPHRM, Senior Risk Specialist, Risk Management & Analytics; Patricia Bennett, RN, CPC, Senior Manager Clinical Coding, Business Analytics; Michelle Bondurant, RN, CP, Clinical Data Manager, Business Analytics. The full report is available at About Coverys With close to $4 billion in assets and 50 years of protecting healthcare, Coverys is a leading provider of medical professional liability insurance. Coverys offers a full range of healthcare liability insurance options, complemented by advanced data analytics, evidence-based processes, and best-in-class risk management and education resources. With Coverys, healthcare providers can confidently focus on improving clinical, operational, and financial outcomes. For more information, visit
Business Wire
05-05-2025
- Business
- Business Wire
EmPRO Insurance Expands into Massachusetts with Boston Office Led by Industry Veterans
BUSINESS WIRE)-- EmPRO Insurance Company ('EmPRO'), a licensed medical professional liability insurance company serving physicians and healthcare facilities, today announced the opening of its Boston office, the firm's first in Massachusetts. This marks a major milestone in EmPRO's strategic expansion into the New England market and underscores its commitment to becoming a key medical malpractice insurance company throughout the Northeast Region, following prior entries into New Jersey, Pennsylvania, and Connecticut. EmPRO Insurance Company opens new Boston office, the firm's first in Massachusetts. This marks a major milestone in the company's strategic expansion into the New England market. To support its expansion in the Northeast Region, the company has brought on three industry veterans with more than 70 years of combined experience. Michael Miller, EmPRO's newly appointed Vice President of Underwriting, who will lead the Boston office is joined by Michael Kubik, Vice President, Business Development, and Brian Kriger, Vice President of Underwriting. Miller joins EmPRO after an impressive tenure at Boston-based Coverys, where he served as Vice President of Underwriting. In his new role, Miller will spearhead the company's Massachusetts operations, leveraging his experience and local market knowledge. He will also drive business growth in Connecticut while actively seeking opportunities to expand into other New England markets. 'I am excited to join EmPRO at such a pivotal moment in its growth journey,' said Miller. 'This opportunity allows me to leverage my extensive experience in the Northeast market to contribute to EmPRO's ongoing evolution into a prominent regional player.' 'The healthcare landscape is undergoing significant changes, with services and providers transcending state lines at a rapid pace. To keep up with these developments, EmPRO will be flexible in our approach and remain committed to personalized service so we can effectively accommodate the diverse needs of healthcare practitioners and businesses throughout the Northeast,' Miller added. Kubik and Kriger also enjoy strong reputations within the broker and medical malpractice communities across New England. Kubik brings over 30 years of industry experience in marketing and new business development at both national and regional levels, having worked with notable insurance companies such as MDAdvantage, Gallagher Bassett, and Coverys. Kriger has more than 20 years of expertise in medical professional liability underwriting, holding various senior roles throughout his career. Before joining EmPRO, he spent 17 years at MDAdvantage, where he served as Vice President of Underwriting & Policyholder Services. 'In an industry where broker and insured relationships are often undervalued, EmPRO is committed to focusing on what truly matters—strong relationships and exceptional service,' said Kubik. 'Our proven track record of successfully developing territories and driving profitability speaks for itself, and we look forward to continuing to build on that foundation of trust and expertise.' 'Expanding into new geographic markets is a powerful testament to the strength and resilience of our business, and I am excited to bring our relationship-driven approach and tailored underwriting solutions to the Boston area,' said Bruce Shulan, President and CEO of EmPRO. 'With Michael's leadership and the addition of Michael Kubik's and Brian Kriger's relationships and local knowledge, EmPRO enters the market with immediate credibility.' EmPRO's expansion into Massachusetts introduces valuable underwriting resources to a highly competitive market. The company's strategy revolves around the four core principles—relationships, responsiveness, flexibility, and service—that shape EmPRO's offering. About EmPRO Insurance EmPRO is a licensed medical professional liability insurance carrier headquartered in New York State and dedicated to protecting physicians, healthcare facilities, and healthcare providers. A subsidiary of Physicians' Reciprocal Insurers, EmPRO is managed by PRIMMA LLC, PRI's wholly owned Attorney-in-Fact. EmPRO provides the medical community with personalized underwriting services, aggressive claims defense, and effective risk management strategies. Learn more at
