Latest news with #CustomerCare
The Sun
6 days ago
- Business
- The Sun
Popular children's cup sold at Matalan for £3 urgently recalled over ‘risk of eye injury'
A POPULAR children's cup sold at Matalan for £3 has urgently been recalled as it poses a "risk of eye injury". Matalan has recalled its Blue Easter Tumbler Cup with Straw over safety fears, warning it could pose a serious risk to children. The £3 cup features a bunny wearing sunglasses, with ears sticking out from the lid. It poses an injury risk, as users could accidentally be poked in the eye by the pointed ears. The sought-after Matalan cup does not meet the requirements of the General Product Safety Regulations 2005, according to the government's website. Shoppers who bought the Bunny Tumbler with Straw are urged to stop using it immediately and return it to their nearest Matalan store for a full refund. Those with further queries can contact Matalan's Customer Care Team on 0333 0044444 or email customercareceo@ It comes after the retail giant urgently recalled three children's clothing products over a "risk of being strangled". Matalan made the decision after deciding that a number of boy's swim shorts posed a serious risk to kids. The recall affects the blue shark rash vest and shorts worth £12 on the website at the time of writing. The other two products recalled were the seersucker swimshorts in blue and the boys tie dye swimshorts. Parents were urged to take the faulty items away from little ones and return them "immediately" to a Matalan store. 'Contaminated' Costco snack recalled as 'small pieces of wood' are found inside it – eight products are affected All three products could cause entrapment and strangulation, warned the retailer. Matalan stressed that no receipt will be required to claim the refund. Matalan said: "It has come to our attention that the above boys' swim shorts do not meet our usual high standards for quality and safety, as there is a high possibility of entrapment and strangulation with the draw cord." The company also urged customers who bought the swimwear as gifts to inform others about the recall notice straight away. It added: "If you have bought the above for someone else or know someone who has one then please let them know immediately about this notice." Matalan apologised for the inconvenience caused to shoppers and confirmed that the recall does not affect any other products. The retailer added: "We pride ourselves on delivering great quality at great prices, and we're really sorry for any inconvenience caused." with the potential to overheat and/or explode.
Associated Press
10-03-2025
- Business
- Associated Press
SmartBear Wins 2 Stevie® Awards in 2025 Stevie Awards for Sales & Customer Service
SOMERVILLE, Mass. & GALWAY, Ireland--(BUSINESS WIRE)--Mar 10, 2025-- SmartBear, a leading provider of software quality and visibility solutions, is the winner of two Stevie Awards in the 19 th annual Stevie Awards for Sales & Customer Service. Based in Galway, Ireland, Joe Joyce, Solutions Architect, earned a Gold Award for Sales Engineer of the Year. The SmartBear Customer Care team earned a Bronze Award for Customer Service Department of the Year. More than 2,100 nominations from organizations of all sizes and in virtually every industry, in 45 nations and territories, were considered in this year's competition. 'The outstanding scores awarded to this year's Stevie winners reflect the exceptional levels of achievement they demonstrate,' Stevie Awards President Maggie Miller stated. 'We proudly join the judges and the entire Stevie Awards community in congratulating and celebrating the winners on their accomplishments.' Joe Joyce has been an integral part of SmartBear's success over the past six years. Recognized by the company as a two-time Global SE of the Year and a President's Club winner, Joe's expertise in API lifecycle management has been pivotal in what SmartBear believes contributed to its recognition as a Leader in the Gartner Magic Quadrant for API Management. His impact is evident in his role in enhancing customer success—helping organizations maximize their investments through training, strategic guidance, and tailored solutions that drive efficiency and growth. Led by Pedro Souza, the SmartBear Customer Care team sets the standard for excellence in technical support, integrating teams from four acquisitions since 2022 while driving innovation in customer service. By standardizing tools and processes across multiple teams supporting multiple products, including SmartBear API Hub, Insight Hub, and Test Hub, the company has achieved 10 consecutive quarters of improved SLA attainment and record-high CSAT scores. The team has also enhanced response times and accuracy through the thoughtful implementation of AI-driven efficiencies. 'We are incredibly proud to be recognized with two prestigious Stevie Awards,' said David Phillips, SVP, Customer Retention and Sales Engineering at SmartBear. 'Our Customer Care team's award is a testament to their unwavering commitment to delivering world-class support and fostering strong customer relationships. Joe Joyce's award for Sales Engineer of the Year reflects his exceptional leadership, technical expertise, and cross-functional collaboration across SmartBear. These achievements exemplify our customer-first mindset and dedication to driving innovation in software quality.' Customer success drives everything at SmartBear – from award-winning innovations to direct feedback that shapes solutions. Last year, the company launched a customer awards program to celebrate outstanding achievements in software quality and innovation, recently honoring the RAC, a UK-based motoring services organization, with its Automation All-Star Award. SmartBear's Customer Advisory Board provides a platform for direct customer feedback, shaping the future of SmartBear's solutions. Details about the Stevie Awards for Sales & Customer Service and the list of Stevie winners in all categories are available at About The Stevie® Awards Stevie Awards are conferred in nine programs: the Asia-Pacific Stevie Awards, the German Stevie Awards, the Middle East & North Africa Stevie Awards, The American Business Awards®, The International Business Awards®, the Stevie Awards for Great Employers, the Stevie Awards for Sales & Customer Service, the Stevie Awards for Technology Excellence, and the Stevie Awards for Women in Business. Stevie Awards competitions receive more than 12,000 entries each year from organizations in more than 70 nations and territories. More than 1,000 professionals around the world participate in the Stevie Awards judging process each year. Honoring organizations of all types and sizes and the people behind them, the Stevies recognize outstanding performances in the workplace worldwide. Learn more about the Stevie Awards at . Sponsors of the 19th annual Stevie Awards for Sales & Customer Service include The Brooks Group, Sales Partnerships, Inc., Support Services Group, and ValueSelling Associates, Inc. About SmartBear SmartBear is pioneering innovation in software quality, embracing AI's transformative potential. The company's powerful solution hubs, including SmartBear API Hub, SmartBear Insight Hub, and SmartBear Test Hub, featuring HaloAI, give software development teams around the world visibility and automation that provide end-to-end quality. SmartBear is trusted by over 16 million developers, testers, and software engineers at 32,000+ organizations – including innovators like Adobe, JetBlue, FedEx, and Microsoft. With an active peer-to-peer community, SmartBear meets customers where they are to help make our technology-driven world a better place. The company is committed to ethical corporate practices, including responsible AI that integrates accountability and transparency across its technology stack, and to social responsibility, promoting good in all the communities it serves. Learn more at or follow on LinkedIn, X, or Facebook. . All trademarks recognized. BroadPR +1-617-868-5031 INDUSTRY KEYWORD: MANUFACTURING TECHNOLOGY ENGINEERING ARTIFICIAL INTELLIGENCE SOFTWARE SOURCE: SmartBear Copyright Business Wire 2025. PUB: 03/10/2025 04:02 AM/DISC: 03/10/2025 04:03 AM
