Latest news with #CustomerContactWeek
Yahoo
3 days ago
- Business
- Yahoo
Meet With iQor CXBPO™ at Customer Contact Week Las Vegas 2025
Industry Experts to Showcase infinityAiQ™ Platform and Next-Gen VOC Analytics FT. LAUDERDALE, Fla., June 03, 2025 (GLOBE NEWSWIRE) -- Leaders from iQor CXBPO™, an award-winning customer experience business process outsourcing (BPO) solutions provider unifying AI, analytics, and human expertise, will exhibit at Customer Contact Week (CCW) Las Vegas 2025 at Caesars Forum from June 10 to 12. As the world's largest customer contact event, CCW provides a premier platform for CX leaders to explore cutting-edge innovations and strategic insights shaping the future of customer service. Attendees are invited to connect with iQor's CX experts to learn how global brands are leveraging the company's operational excellence, AI-enabled solutions, and next-generation VOC analytics to drive efficiency, reduce costs, and elevate customer satisfaction. iQor will highlight the power of its infinityAiQ™ platform, the engine that powers its revolutionary CXBPO™ model, turning every customer interaction into business intelligence and every CX process into a growth opportunity — unifying people, processes, and insights to deliver value like never before. Backed by a global team of 180+ data scientists, analysts, and Ph.D.s., iQor's integration of AI and analytics combines proprietary tools, enriched datasets, and advanced partner technologies for exceptional CX. iQor will also demonstrate the benefits of its collaboration with OpenAI. iQor is the first CXBPO to integrate OpenAI's advanced language models into its proprietary analytics platform, empowering brands to instantly analyze customer sentiment and behavior across millions of interactions. This real-time intelligence enables personalized experiences, proactive issue resolution, and smarter decision-making throughout the customer journey. Stop by Booth 1624 in the Expo Hall between 8 a.m. and 5 p.m. PDT on Tuesday, June 10; between 8 a.m. and 6 p.m. PDT on Wednesday, June 11; and between 8 a.m. and 5:30 p.m. PDT on Thursday, June 12, to explore how AI-driven solutions can transform your customer experience strategy. To book time with an iQor CX leader, visit the iQor CCW Las Vegas 2025 event page. To learn more about CCW Las Vegas 2025, visit the official event website. About iQor CXBPO™iQor CXBPO™ is a trusted partner in intelligent customer experience solutions, delivering exceptional results for global brands. With 40,000 employees across 10 countries, we combine 30 years of industry expertise with cutting-edge AI-driven innovations to optimize customer interactions at every stage. Our agile, scalable solutions ensure seamless omnichannel engagement, driving loyalty and measurable business success. Recognized as a Great Place to Work® and a leader in CX excellence, we elevate performance through a people-first approach, operational expertise, and secure, technology-enabled solutions. Learn more at CONTACT: Contact Nicole Gobbo Director of Communications
Business Upturn
3 days ago
- Business
- Business Upturn
Cyber Acoustics to Debut Agent Assist at CCW Las Vegas 2025: The New Standard for Agent Training and Simplified Call Center Operations
VANCOUVER, Wash., June 03, 2025 (GLOBE NEWSWIRE) — Cyber Acoustics , a leading innovator in affordable and high-performance communication solutions, today announced its patent-pending Agent Assist Solution will be showcased live at Customer Contact Week (CCW) Las Vegas 2025 , June 9-12, at booth 852. Designed for call centers of all sizes, the Agent Assist Solution simplifies operations by replacing outdated, complex, and costly headset setups with a streamlined system that enables real-time agent training and skill development, facilitates seamless client audits, and empowers agents and coaches to move freely across the call center floor while actively supporting customers. Delivering immediate ROI, the system drives down Average Handle Times (AHTs), boosts First Call Resolution (FCR), and improves Customer Satisfaction Scores (CSAT). Best of all, this cutting-edge solution is priced to allow call centers to upgrade to superior functionality, quality, and performance at a lower cost than existing QD systems. The Agent Assist Solution also eliminates the need for costly third-party noise-canceling software subscriptions, thanks to AI-powered noise cancelation so powerful it blocks everything around the agent, ensuring customers only hear their voice. 'Our Agent Assist Solution is a game-changer for call centers looking to modernize their technology stack while cutting costs,' said Steve Erickson, COO of Cyber Acoustics. 'This solution offers the best of both worlds: advanced functionality with lower total cost of ownership. It empowers agents, enhances training, and ultimately delivers a better experience for customers.' Early adopters of Agent Assist, including major BPOs and healthcare networks, report significant improvements in coaching effectiveness, noise reduction, and call handling times, while achieving substantial hardware and software savings. How Agent Assist Works At the heart of the system are the HS-1500BT II Wireless Headset for coaches, and the AC-204TR and AC-304TR wired agent headsets. With the simple press of a button, coaches can join an agent's active call, provide guidance, or take over the call entirely. Disconnecting and moving on to assist another agent is just as easy. While the primary use case of the system is agent training and skill development, it also offers flexibility to support other key needs of BPO operations. Early adopters have leveraged the system to enable their clients to seamlessly audit live calls with agents. Additionally, the solution allows agents to use the HS-1500BT II headset to move away from their workstations when troubleshooting larger equipment elsewhere on the call center floor, ensuring uninterrupted customer service. The Cyber Acoustics Agent Assist Solution empowers agents, enhances training, and ultimately delivers a better experience for customers See Agent Assist Live at CCW Las Vegas 2025 Cyber Acoustics invites attendees to experience the Agent Assist Solution in action at CCW Las Vegas 2025, June 9-12, at booth 852. Demos will showcase how the system transforms agent training, reduces hardware complexity, and improves customer outcomes, all while slashing costs. Also on display at CCW will be Cyber Acoustics' complete line of call center headsets for daily agent use. Learn more about the company's call center solutions at or contact us at [email protected] . About Cyber Acoustics Cyber Acoustics is a leading provider of technology solutions for education, business, and personal use. With a commitment to delivering value, performance, and reliability, the company has built a strong reputation for designing and manufacturing innovative products based on customer feedback. Focused on exceptional customer service and sustainable business practices, Cyber Acoustics has been a trusted worldwide technology provider since 1996. Product lines include a range of headsets, speakers, webcams and laptop docking stations. For more information about Cyber Acoustics and its complete line of products, or to learn how we can help you promote your brand through a premium technology build, visit . Follow the company on LinkedIn , YouTube , BlueSky, Instagram , and Facebook . PR Contact:Susie Hayne [email protected] 360-823-4140
Yahoo
3 days ago
- Business
- Yahoo
Cyber Acoustics to Debut Agent Assist at CCW Las Vegas 2025: The New Standard for Agent Training and Simplified Call Center Operations
Patent-pending system empowers agents and coaches with real-time feedback, advanced noise cancelation, and seamless mobility, delivering superior customer outcomes at lower costs VANCOUVER, Wash., June 03, 2025 (GLOBE NEWSWIRE) -- Cyber Acoustics, a leading innovator in affordable and high-performance communication solutions, today announced its patent-pending Agent Assist Solution will be showcased live at Customer Contact Week (CCW) Las Vegas 2025, June 9-12, at booth 852. Designed for call centers of all sizes, the Agent Assist Solution simplifies operations by replacing outdated, complex, and costly headset setups with a streamlined system that enables real-time agent training and skill development, facilitates seamless client audits, and empowers agents and coaches to move freely across the call center floor while actively supporting customers. Delivering immediate ROI, the system drives down Average Handle Times (AHTs), boosts First Call Resolution (FCR), and improves Customer Satisfaction Scores (CSAT). Best of all, this cutting-edge solution is priced to allow call centers to upgrade to superior functionality, quality, and performance at a lower cost than existing QD systems. The Agent Assist Solution also eliminates the need for costly third-party noise-canceling software subscriptions, thanks to AI-powered noise cancelation so powerful it blocks everything around the agent, ensuring customers only hear their voice. 'Our Agent Assist Solution is a game-changer for call centers looking to modernize their technology stack while cutting costs,' said Steve Erickson, COO of Cyber Acoustics. 'This solution offers the best of both worlds: advanced functionality with lower total cost of ownership. It empowers agents, enhances training, and ultimately delivers a better experience for customers.' Early adopters of Agent Assist, including major BPOs and healthcare networks, report significant improvements in coaching effectiveness, noise reduction, and call handling times, while achieving substantial hardware and software savings. How Agent Assist Works At the heart of the system are the HS-1500BT II Wireless Headset for coaches, and the AC-204TR and AC-304TR wired agent headsets. With the simple press of a button, coaches can join an agent's active call, provide guidance, or take over the call entirely. Disconnecting and moving on to assist another agent is just as easy. While the primary use case of the system is agent training and skill development, it also offers flexibility to support other key needs of BPO operations. Early adopters have leveraged the system to enable their clients to seamlessly audit live calls with agents. Additionally, the solution allows agents to use the HS-1500BT II headset to move away from their workstations when troubleshooting larger equipment elsewhere on the call center floor, ensuring uninterrupted customer Cyber Acoustics Agent Assist Solution empowers agents, enhances training, and ultimately delivers a better experience for customers See Agent Assist Live at CCW Las Vegas 2025Cyber Acoustics invites attendees to experience the Agent Assist Solution in action at CCW Las Vegas 2025, June 9-12, at booth 852. Demos will showcase how the system transforms agent training, reduces hardware complexity, and improves customer outcomes, all while slashing costs. Also on display at CCW will be Cyber Acoustics' complete line of call center headsets for daily agent use. Learn more about the company's call center solutions at or contact us at bpo@ About Cyber AcousticsCyber Acoustics is a leading provider of technology solutions for education, business, and personal use. With a commitment to delivering value, performance, and reliability, the company has built a strong reputation for designing and manufacturing innovative products based on customer feedback. Focused on exceptional customer service and sustainable business practices, Cyber Acoustics has been a trusted worldwide technology provider since 1996. Product lines include a range of headsets, speakers, webcams and laptop docking stations. For more information about Cyber Acoustics and its complete line of products, or to learn how we can help you promote your brand through a premium technology build, visit Follow the company on LinkedIn, YouTube, BlueSky, Instagram, and Facebook. PR Contact:Susie Hayneshayne@ A photo accompanying this announcement is available at A video accompanying this announcement is available at in to access your portfolio
