Latest news with #CustomerCouncil
Gulf Insider
7 hours ago
- Business
- Gulf Insider
UAE Announces New Mortgage Procedures
The UAE has announced new mortgage plans to slash bureaucracy and support real estate efficiency. In a move toward seamless government services in the UAE, the Ministry of Energy and Infrastructure (MoEI) held its inaugural Customer Council meeting to overhaul the mortgage release procedure following loan repayment. The initiative—part of the Ministry's Smart Government agenda—brings together federal and local authorities, the Emirates Development Bank, and end-users to pinpoint bottlenecks and co-design a streamlined process. Council participants identified key hurdles that traditionally burdened homebuyers: Multiple required visits to various entities Inconsistent document checklists across emirates Lack of digital integration, prolonging case closures Under the new model, piloting in Ajman before nationwide rollout, all direct debit cancellations will be automatically processed by Emirates Development Bank as soon as a loan is cleared. Physical trips to collect loan guarantees are eliminated in participating emirates, and digital connectivity between MoEI, Emirates Development Bank, and Ajman's Department of Land and Real Estate Regulation ensures instant notifications once transactions finalise. These combined enhancements shrink the service timeline from several days to just one working day from repayment. In concrete terms, customers will no longer need the previous six documents nor make the five visits once deemed unavoidable—achieving a 100 percent reduction in procedural steps. Sharif Al Olama, Undersecretary for Energy and Petroleum Affairs at MoEI, said: 'The Customer Council meeting aligns with the UAE Government's vision of building flexible and smart government services that place the customer at the heart of improvement and development. 'It reflects our commitment to involving customers in decision-making and enhancing transparency. The proposed solutions today are based on actual needs that have been identified and analysed within the framework of the Government Accelerators. 'We believe that achieving zero bureaucracy can only be realised through digital integration, streamlined procedures, and the elimination of unnecessary requirements—goals we have already begun to achieve through this initiative. 'The Ministry will continue working with its strategic partners to translate the outcomes of this council into concrete, actionable improvements that enhance customer satisfaction and elevate the UAE's global rankings in government service efficiency.' Echoing this, Mohammed Bin Taliah, Chief of Government Services of the UAE Government, noted that the mortgage release service after loan repayment represents a significant leap in the level of integration between federal and local entities. Omar bin Omair Al Muhairi, Director-General of the Department of Land and Real Estate Regulation in Ajman, stated that participation in the first customer council on mortgage release procedures comes as part of the strategic partnership with MoEI and in continuation of joint efforts to shape the future of the real estate sector and enhance the efficiency of government work through proactive service packages that keep pace with rapid development. Also Read: UAE Leads World in Mobile Shopping in 2025, With 67 Per Cent Using Phones to Shop
Arabian Business
a day ago
- Business
- Arabian Business
UAE announces new mortgage procedures
The UAE has announced new mortgage plans to slash bureaucracy and support real estate efficiency. In a move toward seamless government services in the UAE, the Ministry of Energy and Infrastructure (MoEI) held its inaugural Customer Council meeting to overhaul the mortgage release procedure following loan repayment. The initiative—part of the Ministry's Smart Government agenda—brings together federal and local authorities, the Emirates Development Bank, and end-users to pinpoint bottlenecks and co-design a streamlined process. UAE mortgage procedures Council participants identified key hurdles that traditionally burdened homebuyers: Multiple required visits to various entities Inconsistent document checklists across emirates Lack of digital integration, prolonging case closures Under the new model, piloting in Ajman before nationwide rollout, all direct debit cancellations will be automatically processed by Emirates Development Bank as soon as a loan is cleared. Physical trips to collect loan guarantees are eliminated in participating emirates, and digital connectivity between MoEI, Emirates Development Bank, and Ajman's Department of Land and Real Estate Regulation ensures instant notifications once transactions finalise. These combined enhancements shrink the service timeline from several days to just one working day from repayment. In concrete terms, customers will no longer need the previous six documents nor make the five visits once deemed unavoidable—achieving a 100 percent reduction in procedural steps. Sharif Al Olama, Undersecretary for Energy and Petroleum Affairs at MoEI, said: 'The Customer Council meeting aligns with the UAE Government's vision of building flexible and smart government services that place the customer at the heart of improvement and development. 'It reflects our commitment to involving customers in decision-making and enhancing transparency. The proposed solutions today are based on actual needs that have been identified and analysed within the framework of the Government Accelerators. 'We believe that achieving zero bureaucracy can only be realised through digital integration, streamlined procedures, and the elimination of unnecessary requirements—goals we have already begun to achieve through this initiative. 'The Ministry will continue working with its strategic partners to translate the outcomes of this council into concrete, actionable improvements that enhance customer satisfaction and elevate the UAE's global rankings in government service efficiency.' Echoing this, Mohammed Bin Taliah, Chief of Government Services of the UAE Government, noted that the mortgage release service after loan repayment represents a significant leap in the level of integration between federal and local entities. Omar bin Omair Al Muhairi, Director-General of the Department of Land and Real Estate Regulation in Ajman, stated that participation in the first customer council on mortgage release procedures comes as part of the strategic partnership with MoEI and in continuation of joint efforts to shape the future of the real estate sector and enhance the efficiency of government work through proactive service packages that keep pace with rapid development.
Zawya
25-06-2025
- Business
- Zawya
Ministry of Sports holds its first of the ‘Customer Councils' of 2025
United Arab Emirates - The Ministry of Sports held its first of the 'Customer Councils' of 2025, under the Zero Bureaucracy Program. This reflects the Ministry's commitment to improving government services and boosting operational efficiency across the sports sector. The session was attended by H.E. Dr. Ahmad Belhoul Al Falasi, Minister of Sports, and H.E. Ghanim Mubarak El-Hajeri, Undersecretary of the Ministry of Sports, alongside more than 40 representatives of national sports federations. The Council reflected the Ministry of Sport's dedication to strengthening partnerships with relevant entities within the national sports ecosystem and supporting government directives to prioritise customers while designing and developing services. This aligns with the objectives of the 'We the UAE 2031' vision, which aims to position the UAE as one of the world's most efficient and leading governments. H.E. Dr. Ahmad Belhoul Al Falasi, Minister of Sports, emphasized that organizing the first Customer Council for 2025 reflects the Ministry's commitment to involving customers in the development of sports services. He stated: "At the Ministry of Sports, we operate according to a participatory approach based on innovation, integration, and flexibility. We believe that true development begins with the customer, who is best positioned to identify challenges and propose practical solutions based on their daily experience. In this context, Customer Councils serve as a key tool for direct engagement, identifying areas for improvement, and adopting proposals that simplify procedures and reduce administrative burdens on customers, in alignment with the 'Zero Bureaucracy' program, thereby contributing to the UAE Government's journey toward global leadership in delivering services that meet and exceed customer expectations." H.E. added: "In the same vein, we recently launched the 'Sportifai' digital transformation platform, which primarily aims to digitize processes and accelerate their completion to facilitate access to services. The platform also provides data to all sports entities in the country and connects them within a unified ecosystem, utilizing the latest technologies based on artificial intelligence and precise data. Through this integration of direct engagement and digital transformation, we aim to offer a seamless, equitable, and flexible experience for all users, while also enhancing service efficiency to support the future of Emirati sports." Sportifai is the national platform launched by the Ministry of Sports to strengthen governance across the entire sports sector and to offer smart services that simplify the customer journey by reducing unnecessary documentation and requirements for obtaining services. It connects athletes and sports entities through a comprehensive digital ecosystem that includes academies, federations, clubs, and schools. The platform also serves as the digital incubator for several other platforms and services, including the "Talent Committee" platform, which tracks athletes' journeys from early stages to elite professionalism, along with other integrated services that will empower federations both technically and administratively. The 'Customer Councils' is one of several innovative government tools designed to enhance communication with stakeholders. It provides an open and inclusive platform for exchanging ideas, addressing challenges, and identifying development opportunities that support the evolution of the sports service landscape, improve and accelerate procedures, and increase partner and stakeholder satisfaction. Following the Council, dedicated teams within the Ministry of Sports responsible for service development and bureaucracy reduction began reviewing the proposals and feedback submitted by federation representatives. These are being prioritised for implementation to support operational excellence and raise service quality across the board. These Councils are part of the Ministry's wider efforts to enhance user experiences, streamline administrative procedures, reduce documentation, and expand access to efficient, tech-enabled sports services supported by technology and artificial intelligence. These initiatives reflect the UAE's commitment to international standards of public service delivery. For further information, please contact: Orient Planet Group (OPG) Email: media@ Website:
