Latest news with #CustomerExperience
Time of India
8 hours ago
- Time of India
Which are the world's best airports? This airport beats Singapore's Changi to top the list
Which is the world's best airport? Istanbul Airport has claimed the top position in Travel + Leisure's 2025 World's Best Awards, achieving a remarkable score of 98.57, an improvement from 95.79 in 2024. Tired of too many ads? go ad free now Istanbul Airport's expanding global connectivity, contemporary infrastructure and improved passenger services helped it secure the top spot. Changi Airport in Singapore, which is usually touted as the world's best airport in various rankings, secured the second position. Changi airport features the world's highest indoor waterfall and approximately 600,000 plants. India's Mumbai airport also made it to the list of top 10 best airports in the world. World's Best Airports 2025: Check Top 10 List 1. Istanbul Airport ranks first with a score of 98.57 2. Singapore Changi Airport is second with a score of 95.20 3. Hamad International Airport, Doha is third with a score of 92.34 4. Zayed International Airport, Abu Dhabi is fourth with a score of 89.48 5. Dubai International Airport is fifth with a score of 88.38 6. Hong Kong International Airport is sixth with a score of 86.22 7. Helsinki-Vantaa Airport, Finland is seventh with a score of 86.18 8. Haneda Airport, Tokyo is eighth with a score of 84.47 9. Chhatrapati Shivaji Maharaj International Airport, Mumbai is ninth with a score of 84.23 10. Incheon International Airport, South Korea is tenth with a score of 83.67 According to an ET report, Travel + Leisure listed the top 10 airports ranking through feedback from experienced travellers who highlighted facilities that left lasting impressions. World's best airport terminals offered exceptional dining options, entertainment facilities and visual appeal, making them appealing destinations for extended visits before departure or after arrival. Tired of too many ads? go ad free now Airports situated in the Middle East and Asia demonstrated significant prominence, with Middle Eastern facilities securing four positions within the top five, including the premier spot. These regional airports are characterised by their contemporary facilities, straightforward navigation systems and comprehensive amenities. Istanbul Airport has maintained its leading position for two consecutive years. Since commencing operations in October 2018, it has consistently developed its reputation for excellence. A visitor specifically commended its "bright and spacious design." Chhatrapati Shivaji Maharaj International Airport of Mumbai secured the ninth position, ranking ahead of Incheon International Airport of South Korea. The facility is under the management of Mumbai International Airport Ltd (MIAL), which is overseen by Adani Airport Holdings Ltd (AAHL). The Mumbai Airport achieved a significant milestone by becoming India's first and globally the third airport to receive Level 5 Accreditation for Airport Customer Experience, the highest recognition bestowed by Airports Council International.
Yahoo
3 days ago
- Business
- Yahoo
DBS conferred three global awards, including the most prestigious 'World's Best Bank' accolade, by Euromoney
Also recognised as 'World's Best Bank for Customer Experience' and 'World's Best Bank for Corporate Responsibility' SINGAPORE, July 18, 2025 /PRNewswire/ -- DBS scored a hat-trick win at the Euromoney Awards for Excellence 2025. This included receiving the "World's Best Bank" accolade, marking the third time that the bank has clinched Euromoney's top accolade since 2019. The recognition is a testament to DBS' solid financial performance, unwavering commitment to customer excellence, relentless focus on innovation and strong sense of purpose. DBS was also named the inaugural winner in the "World's Best Bank for Customer Experience" category and "World's Best Bank for Corporate Responsibility" for the second time. "At a time of economic uncertainty and rapid technological change, DBS stands out for its future-forward approach, focus on trust and reliability, and proven ability to realise value from technology investments," said Dominic O'Neill, Head of Banking, Euromoney, in its award citation. "The bank's agile-at-scale transformation has shown fruits in revenues and customer satisfaction, and low staff turnover rates are a result of investing in its employees throughout their careers, and of an underlying sense of purpose, including to social and environment causes. DBS has also demonstrated how banks can steer their organisations towards excellence in customer service. All this has had an impact on its financial results and shareholder returns, which have both reached record levels." In 2024, DBS' total income of SGD 22.3 billion and net profit of SGD 11.4 billion were both at new highs. Return on equity of 18.0% was one of the highest among developed market banks. The bank was also the first Singapore-listed company to cross USD 100 billion in market capitalisation. On the customer front, DBS has continued to innovate to make banking simpler, more effortless and highly personalised. In 2024, this included engaging more than 13 million customers across the region through 1.2 billion AI-powered personalised nudges to guide them towards better investment and financial decisions. Last year, the bank more than doubled economic outcomes from AI to SGD 750 million through over 370 use cases. It also continued to mature the way it manages through journeys, improving customer satisfaction, turnaround times and other customer outcomes in the process. DBS' commitment to corporate responsibility cuts across the environmental, social and governance pillars. To help drive Asia's transition to a low-carbon economy, DBS has committed SGD 89 billion in sustainable financing commitments net of repayments. It has also pledged up to SGD 1 billion and over 1.5 million volunteer hours in the coming decade, starting 2024, to improve lives and livelihoods of the low-income and underprivileged in Asia. Tan Su Shan, DBS CEO, said: "We are very honoured to be conferred three global awards, including the 'World's Best Bank' accolade, by Euromoney. Innovation and purpose are integral to the DBS culture, driven by our desire to make banking simpler and more effortless for customers, as well as to do real things for real people. To be recognised for our commitment to customers and society, who are at the heart of everything we do at DBS, is very gratifying. We will continue to be that trusted, purpose-driven and transformative partner that everyone can count on." DBS received its first global Best Bank title in 2018, when New York-based Global Finance named it the Best Bank in the World. That same year, The Banker, a publication by the Financial Times, awarded DBS the title of Global Bank of the Year. In the years that followed, DBS continued to earn top honours, with Euromoney and Global Finance conferring their highest accolades in 2019 (Euromoney), 2020 (Global Finance), and 2021 (Euromoney). This latest World's Best Bank win marks the eighth time DBS has been recognised for its global leadership. About DBSDBS is a leading financial services group in Asia with a presence in 19 markets. Headquartered and listed in Singapore, DBS is in the three key Asian axes of growth: Greater China, Southeast Asia and South Asia. The bank's "AA-" and "Aa1" credit ratings are among the highest in the world. Recognised for its global leadership, DBS has been named "World's Best Bank" by Global Finance, "World's Best Bank" by Euromoney and "Global Bank of the Year" by The Banker. The bank is at the forefront of leveraging digital technology to shape the future of banking, having been named "World's Best Digital Bank" by Euromoney and the world's "Most Innovative in Digital Banking" by The Banker. In addition, DBS has been accorded the "Safest Bank in Asia" award by Global Finance for 16 consecutive years from 2009 to 2024. DBS provides a full range of services in consumer, SME and corporate banking. As a bank born and bred in Asia, DBS understands the intricacies of doing business in the region's most dynamic markets. DBS is committed to building lasting relationships with customers, as it banks the Asian way. Through the DBS Foundation, the bank creates impact beyond banking by supporting businesses for impact: enterprises with a double bottom-line of profit and social and/or environmental impact. DBS Foundation also gives back to society in various ways, including equipping underserved communities with future-ready skills and helping them to build food resilience. With its extensive network of operations in Asia and emphasis on engaging and empowering its staff, DBS presents exciting career opportunities. For more information, please visit View original content to download multimedia: SOURCE DBS BANK LTD
Zawya
4 days ago
- Business
- Zawya
Jazeera Airways accelerates digital transformation journey with LitmusWorld's NPS Solution
Kuwait – Jazeera Airways, Kuwait's leading low-cost airline, has successfully launched the first phase of a cutting-edge Customer Experience (CX) and Feedback Intelligence Platform from LitmusWorld – within a week of its PSS upgrade. With customers at the core of the airline's transformation efforts, this rapid integration scores a key milestone in the airline's wider digital transformation journey and reinforces its commitment to delivering exceptional travel experiences. Building on the recent upgrade of its Passenger Service Systems (PSS), the new CX platform represents the second major initiative in Jazeera's strategy to enhance the end-to-end travel experience. In parallel, the airline has also partnered with Tata Consultancy Services (TCS) to modernize its digital infrastructure and introduce a state-of-the-art, AI-driven chatbot—further personalizing and streamlining interactions with passengers across digital touchpoints. At the core of the new platform is a dynamic, digital-first Net Promoter Score (NPS) system, designed to boost passenger engagement and elevate service quality. With the initial phase now live, Jazeera can capture real-time feedback at critical touch points including booking and online check-in. Passengers can give their feedback at different stages of their digital journey with an option to provide comments or feedback at a click versus calling or visiting customer service. Additional capabilities and expanded coverage are scheduled to launch later this year, further strengthening the airline's ability to listen, learn, and lead in customer satisfaction. Barathan Pasupathi, Chief Executive Officer of Jazeera Airways highlighted, 'Customer feedback is no longer just a metric—it's the compass guiding our commitment to delivering exceptional travel experiences. We selected LitmusWorld for their globally trusted NPS platform, which reaches over a billion customers. The successful rollout has already yielded valuable insights, and with additional modules launching later this year, we are shaping a customer experience program that is both dynamic and deeply responsive to our passengers' needs.' Transforming Feedback into Action, in Real Time Seamlessly integrated into Jazeera Airways' ecosystem, the platform unlocks a smarter way to listen and respond, featuring: Contextual Surveys: Rolled out after key moments like bookings, check-ins, and flight completion, helping gather authentic and timely passenger feedback. Multi-Channel Engagement: Passengers can respond via SMS, WhatsApp, email, social media, or even the call centre making it convenient and accessible. Live NPS Tracking: Real-time customer sentiment data empowers teams to spot trends, address issues, and identify brand advocates. Executive Dashboards: Role-based insights allow everyone from crew managers to CXOs to stay aligned on customer priorities. LitmusWorld is a leading customer experience and survey management platform and this collaboration also marks LitmusWorld's debut in the Middle East aviation sector, further expanding its global footprint. 'We're thrilled to kick off this exciting journey with Jazeera Airways,' said Sandip Sen, CEO of LitmusWorld. 'The early success of Phase 1 is just the beginning. Our platform is built to scale, and together, we'll continue unlocking richer insights and faster service recovery as we progress through the upcoming rollouts.' As Jazeera Airways continues to innovate in the skies, this collaboration sets the tone for a new era of experience-driven aviation, one where every voice is heard, and every journey is better than the last. About Jazeera Airways Founded in 2004, Jazeera Airways is a leading low-cost carrier based in Kuwait, serving over 5 million passengers across a network of more than 60 destinations in the Middle East, Central and South Asia, Africa, and Europe. Dedicated to offering affordable, high-quality air travel, Jazeera Airways caters to business, leisure, religious, and weekend travellers, all while maintaining the highest standards of safety and customer service. Jazeera Airways currently operates a modern and efficient fleet of 24 Airbus A320ceo and A320neo aircraft, enabling it to optimize fuel efficiency and reduce environmental impact. 26 new aircraft from its orderbook, 18 A320neos and 8 A321neos are expected to arrive 2027 onwards. The only publicly traded airline on the Kuwait Stock Exchange (Boursa Kuwait), Jazeera Airways was recognized as a Fortune 500 Arabia company and named "Great Place to Work" in 2023. A trailblazer in the aviation sector, Jazeera Airways has introduced several digital initiatives to its customer experience and is one of the first to design, build, and operate its own terminal, Jazeera Terminal 5 (T5), at the Kuwait International Airport.
Al Bawaba
4 days ago
- Business
- Al Bawaba
Jazeera Airways Accelerates Digital Transformation Journey with LitmusWorld's NPS Solution
Jazeera Airways, Kuwait's leading low-cost airline, has successfully launched the first phase of a cutting-edge Customer Experience (CX) and Feedback Intelligence Platform from LitmusWorld – within a week of its PSS upgrade. With customers at the core of the airline's transformation efforts, this rapid integration scores a key milestone in the airline's wider digital transformation journey and reinforces its commitment to delivering exceptional travel experiences. Building on the recent upgrade of its Passenger Service Systems (PSS), the new CX platform represents the second major initiative in Jazeera's strategy to enhance the end-to-end travel experience. In parallel, the airline has also partnered with Tata Consultancy Services (TCS) to modernize its digital infrastructure and introduce a state-of-the-art, AI-driven chatbot—further personalizing and streamlining interactions with passengers across digital the core of the new platform is a dynamic, digital-first Net Promoter Score (NPS) system, designed to boost passenger engagement and elevate service quality. With the initial phase now live, Jazeera can capture real-time feedback at critical touch points including booking and online check-in. Passengers can give their feedback at different stages of their digital journey with an option to provide comments or feedback at a click versus calling or visiting customer service. Additional capabilities and expanded coverage are scheduled to launch later this year, further strengthening the airline's ability to listen, learn, and lead in customer Pasupathi, Chief Executive Officer of Jazeera Airways highlighted, 'Customer feedback is no longer just a metric—it's the compass guiding our commitment to delivering exceptional travel experiences. We selected LitmusWorld for their globally trusted NPS platform, which reaches over a billion customers. The successful rollout has already yielded valuable insights, and with additional modules launching later this year, we are shaping a customer experience program that is both dynamic and deeply responsive to our passengers' needs.'Transforming Feedback into Action, in Real TimeSeamlessly integrated into Jazeera Airways' ecosystem, the platform unlocks a smarter way to listen and respond, featuring:● Contextual Surveys: Rolled out after key moments like bookings, check-ins, and flight completion, helping gather authentic and timely passenger feedback.● Multi-Channel Engagement: Passengers can respond via SMS, WhatsApp, email, social media, or even the call centre making it convenient and accessible.● Live NPS Tracking: Real-time customer sentiment data empowers teams to spot trends, address issues, and identify brand advocates.● Executive Dashboards: Role-based insights allow everyone from crew managers to CXOs to stay aligned on customer is a leading customer experience and survey management platform and this collaboration also marks LitmusWorld's debut in the Middle East aviation sector, further expanding its global footprint.'We're thrilled to kick off this exciting journey with Jazeera Airways,' said Sandip Sen, CEO of LitmusWorld. 'The early success of Phase 1 is just the beginning. Our platform is built to scale, and together, we'll continue unlocking richer insights and faster service recovery as we progress through the upcoming rollouts.' As Jazeera Airways continues to innovate in the skies, this collaboration sets the tone for a new era of experience-driven aviation, one where every voice is heard, and every journey is better than the last.
Zawya
4 days ago
- Business
- Zawya
National Finance honoured for innovation in digital payments and customer experiences
Muscat: In recognition of its outstanding efforts to advance digital innovation and elevate customer experience, National Finance, the Sultanate of Oman's leading finance company, was recently honoured with the prestigious 'Innovation in Digital Payments and Customer Experience' award at the 2025 Cybersecurity and Cloud Service Conference and Awards. This accolade underscores the company's commitment to delivering cutting-edge digital financial solutions while enhancing the overall customer journey. The award was graciously accepted on behalf of the company by Mr. Rakesh Makkar, Deputy Chief Executive Officer at National Finance. The award celebrates National Finance's efforts in leveraging advanced Fintech tools to simplify and secure the digital payment experience for customers nationwide. Through a comprehensive digital transformation strategy, the company has introduced seamless, user-centric services via its website and mobile app – empowering customers to calculate installments, manage payments, and access tools that simplify their financing journey. Complementing these digital platforms, National Finance's network of strategically located self-service kiosks offers a hassle-free payment option. Internally, the company continues to harness fintech and automation to enhance operational efficiency and elevate the overall customer experience. Bringing his expertise and strategic perspective to the event, Mr. Rakesh Makkar, Deputy CEO of National Finance, played a prominent role in the proceedings. He contributed valuable insights as a panelist in the Banking & Finance Panel: Fintech, e-Transformation & Cybersecurity, speaking on the topic of 'Exploring Fintech's Role in Digital Transformation and Cybersecurity'. Additionally, he delivered a compelling address during the Fintech Evolution & Innovation session, where he discussed how fintech is reshaping financial services, and highlighted National Finance's commitment to embedding innovation across every facet of its operations. Commenting on the occasion, Mr. Rakesh Makkar stated, "It is a true honour to be recognized for our commitment to digital innovation and customer service excellence – two foundational pillars of National Finance's operational philosophy. Our ongoing efforts to enhance customer experience through secure, user-friendly, and accessible digital channels reflect our dedication to promoting financial inclusion across diverse customer segments. As the financial services landscape continues to evolve, National Finance remains steadfast in its mission to lead the way in delivering smarter, safer, and more efficient digital experiences." The receipt of this esteemed accolade marks a significant milestone in National Finance's digital transformation journey. It reflects the company's ongoing commitment to enhancing access to its comprehensive financing solutions while prioritizing convenience and ease for its customers. Through its active participation in such key industry forums, National Finance continues to reinforce its leadership position and contribute meaningfully to the dialogue shaping the future of the financial services sector.
