Latest news with #CustomerHappinessCentres
Khaleej Times
20-05-2025
- Automotive
- Khaleej Times
Dubai's RTA to auction 350 exclusive number plates of 3, 4, and 5 digits
Dubai's Roads and Transport Authority (RTA) is set to hold its 79th online auction for exclusive number plates, offering 350 distinctive plates consisting of three, four, and five-digit combinations for private vehicles, classic vehicles, and motorcycles. The auction includes plates bearing codes H through Z, covering the following categories: H, I, J, K, L, M, N, O, P, Q, R, S, T, U, V, W, X, Y, and Z. Registration for the auction opens on Monday, May 19, and will remain open for five days only. The auction will go live on Monday, 26 May 2025. All sales are subject to a 5 per cent Value Added Tax (VAT), and all participants must hold a valid traffic file in the Emirate of Dubai. To participate, bidders are required to submit a security cheque payable to RTA amounting Dh5,000, along with a non-refundable participation fee of Dh120. Payments can be made at the Customer Happiness Centres in Umm Ramool, Al Barsha, and Deira, or via credit card through the RTA website. The auction terms also require successful bidders to complete payment within 10 working days from the auction's closing date. Payments can be made at authorised service provider centres as follows: cash for amounts up to Dh50,000, and certified cheque or credit card for amounts exceeding Dh50,000. Transactions may also be completed at Customer Happiness Centres or via the RTA's website.
Gulf Insider
18-05-2025
- Automotive
- Gulf Insider
UAE: RTA to auction premium Dubai number plates
Dubai's Roads and Transport Authority (RTA) is set to hold its 79th online auction for exclusive number plates, offering 350 distinctive plates consisting of three, four, and five-digit combinations for private vehicles, classic vehicles, and motorcycles. The auction includes plates bearing codes H through Z, covering the following categories: H I J K L M N O P Q R S T U V W X Y Z Registration for the auction opens on Monday May 19 2025, and will remain open for five days only. The auction will go live on Monday, May 26, 2025. All sales are subject to a 5 per cent Value Added Tax (VAT), and all participants must hold a valid traffic file in the Emirate of Dubai. To participate, bidders are required to submit a security cheque payable to RTA amounting AED5,000, along with a non-refundable participation fee of AED120. Payments can be made at the Customer Happiness Centres in Umm Ramool, Al Barsha, and Deira, or via credit card through the RTA website. The auction terms also require successful bidders to complete payment within 10 working days from the auction's closing date. Payments can be made at authorised service provider centres as follows: cash for amounts up to AED50,000, and certified cheque or credit card for amounts exceeding AED50,000. Transactions may also be completed at Customer Happiness Centres or via the RTA's website.
Gulf Today
22-04-2025
- Automotive
- Gulf Today
Dubai to auction 90 unique vehicle plate numbers on April 26
Dubai's Roads and Transport Authority (RTA) is set to auction 90 distinctive vehicle plate numbers, including two, three, four, and five-digit combinations from codes (AA-BB-CC-I-J-O-P-T-U-V-W-X-Y-Z). Among the highlights are the highly sought-after super numbers (BB 19), (BB 20), and (CC 22), which will be available at the upcoming public auction No. 118. The auction will take place on Saturday (April 26,,2025), with registration opening on April 21, 2025. The event will be held at the Grand Hyatt Dubai Hotel, with bidding commencing at 4:30 pm. Interested participants can register for the auction via the RTA website ( the RTA app, or at the Customer Happiness Centres in Umm Ramool, Deira, and Al Barsha. Seating will limited and priority will be given to registered participants. To guarantee a spot, particiapnts are urged to do early registration. On-site registration will also be available at the auction hall starting at 2:00 pm. The sale will be subject to a 5% Value Added Tax (VAT). To participate, customers must have an active traffic file in the Emirate of Dubai, submit a security deposit cheque of Dhs25,000 payable to the RTA, and pay a non-refundable registration fee of Dhs120. Payments can be made at the Customer Happiness Centres, via credit card on the RTA website, or through the RTA app.
Time Out Dubai
21-04-2025
- Automotive
- Time Out Dubai
RTA to auction off 90 special Dubai license plates
The Dubai number plate auction is back this month and it's expected to showcase some very special options. The RTA has announced a new electronic auction will take place from Saturday April 26 at the Grand Hyatt Dubai and it's expected to bring in some serious cash. Amongst Dubai license plates, it tends to be the case that the smaller the number, the more expensive the plate. If you like this: Coming soon: Dubai to get driverless taxis by 2026 Auctioning off 90 new plates, the RTA revealed the numbers this week, some of which will definitely prove popular (and pricey). The two, three, four and five-digit numbers for distinctive vehicle plates of the categories (AA-BB-CC-IJOPTUVWXYZ) will be up for grabs, with registration now open. However, the most prominent of which are the super numbers 22 CC, 19 and 20 BB. For an idea of how much the plates cost, it's worth noting that in 2024, a two-digit number plate, AA16, saw a winning bid of Dhs7.32 million, with the three-digit plate, AA999 reaching Dhs4.05 million. If you're interested in getting involved, you can register on the RTA website, or at the Customer Happiness Centres in Umm Ramool, Deira and Al Barsha. However, if you want to get involved then you need to be serious, as you will have to provide a security-cheque of Dhs25,000 to the RTA in advance as well as pay for a Dhs120 subscription fee when you register. Speaking in a statement, the RTA said: 'Those wishing to participate in the auction can also register through the Authority's website, the RTA app, or the Customer Happiness Centres in Umm Ramool, Deira, and Al Barsha. 'It is worth noting that seats will be limited and priority will be given to auction participants. Therefore, it is preferable to pre-register for the auction. Registration will also be available in the auction hall starting at 2pm.' Sat Apr 26, from 2pm. Grand Hyatt Dubai, In other Dubai news When is the next school holiday in Dubai? There's another break coming soon Coming soon: Dubai to get driverless taxis by 2026 The futuristic plans you need to know about RTA offers free bus service this week Here's how to get involved
Zawya
10-04-2025
- Business
- Zawya
DEWA attains ‘Globally Distinguished Digital Services' classification in international digital customer experience standard
Dubai, UAE: HE Saeed Mohammed Al Tayer, MD & CEO of Dubai Electricity and Water Authority (DEWA), received the prestigious International Digital Customer Experience Standard (IDCXS2022) certification from a high-level British Standards Institution (BSI) delegation. The ceremony was attended by DEWA's Executive Vice Presidents and officials. Achieving the 'Globally Distinguished Digital Services' classification, DEWA scored 100% for the third consecutive year as per the standards set by the International Customer Experience Institute (ICXI), in collaboration with BSI. Notably, DEWA is the first organisation in the world to adopt and implement the IDCXS2022 standards, reflecting its pioneering role in delivering an exceptional digital customer experience. Commitment to the vision of the wise leadership 'Our strategy is inspired by the vision of His Highness Sheikh Mohammed bin Rashid Al Maktoum, Vice President and Prime Minister of the UAE and Ruler of Dubai, who emphasised that excellence is a journey without end – a shared responsibility that demands the adoption of best practices and the relentless pursuit of innovation and ambition. In accordance with this vision, we have launched numerous initiatives to enhance customer experience through integrated digital services, ensuring a seamless and distinctive experience for our customers. In 2024, the smart adoption of DEWA's services reached an impressive 99.5%. Attaining this world-class ranking for the third consecutive year reflects our commitment to continuous innovation as a key pillar for improvement. By providing cutting-edge services, we enhance DEWA's position as one of the most distinguished organisations in ensuring the happiness of customers and all stakeholders,' said Al Tayer. Global standard for evaluating the quality of digital services The International Digital Customer Experience Standard is a global benchmark for evaluating the quality of digital services provided by major organisations. Its primary goals are to enhance customer experience and improve the efficiency of electronic services. The evaluation process entailed a comprehensive review of DEWA's digital channels, field visits to Customer Happiness Centres and Future Customer Happiness Centres, as well as virtual tours using state-of-the-art technology. Global leadership Waleed bin Salman, Executive Vice President of Business Development and Excellence, emphasised that DEWA adopts the best global practices in designing and implementing innovative initiatives, with this commitment to excellence positioning it as a global benchmark in applying the highest standards of excellence across all its operations. Marwan Bin Haidar, Executive Vice President of Innovation and the Future, explained that DEWA enriches customer experiences through smart services supported by the latest technologies, including artificial intelligence (AI), allowing customers to seamlessly conduct their transactions anytime, anywhere. DEWA has transformed its Customer Happiness Centres into 100% self-service facilities, allowing customers to complete transactions independently using smart devices. Customers can also communicate with employees from various divisions through video chat. The company provides all its services through various digital channels, including its virtual employee, Rammas, supported by ChatGPT, as well as DEWA's Facebook page, Google Home, robots, WhatsApp Business, and Amazon Alexa. DEWA is the first government utility in the world to provide its smart services on Amazon Alexa in Arabic.
