Latest news with #CustomerSatisfaction
Emirates 24/7
27-05-2025
- Automotive
- Emirates 24/7
RTA Expands Vehicle Inspection Appointment Booking Service Across All Testing Centres in Dubai
Dubai's Roads and Transport Authority (RTA) has activated the Vehicle Inspection Appointment Booking service on the 'RTA Dubai' app and the website Effective 2nd June 2025, the booking will be mandatory for all vehicle inspections at technical testing centres across the emirate. For customers who prefer to visit without a prior appointment, an optional walk-in service will be available at 19 centres, subject to an additional service fee of AED 100. The Technical Inspection services through pre-booking appointments are available at 8 other centres, without the walk-in service at these eight centres. The centres are Wasel Al Arabian Centre & Nad Al Hamar, Shamil Al Adid, Al Muhaisnah and Nad Al Hamar, Al Mumayaz Vehicle Testing Al Mizhar, and Tasjeel Al Tawar and Al Mankhool. The decision to expand the service follows the tangible success of the pilot phase, launched in October last year exclusively at the Tasjeel centres in Al Qusais and Al Barsha. The initiative proved effective in saving customers time and effort. Through this expansion, RTA aims to enhance the quality of this vital service, which benefits a broad segment of the population, and to improve customer satisfaction by reducing waiting times for vehicle inspections. The move also reflects RTA's commitment to enriching the customer experience by providing seamless access to premium services across multiple channels. The results of the six-month pilot phase revealed a notable reduction in average customer waiting times for vehicle inspection services at the Al Qusais and Al Barsha centres, by approximately 46%, alongside a 15% decrease in the occupancy rate of physical inspection transactions relative to total available capacity. The volume of vehicle testing transactions at both centres also declined by 13%. Despite this reduction, revenue levels remained unaffected. Additionally, 52% of customers chose to use the pre-booking system, 26% of transactions were completed via the optional walk-in service, and the remaining 22% were for other services that did not require prior appointments. Qais Al Farsi, Director of Vehicle Licensing at RTA's Licensing Agency, said: 'The outcomes of the pilot phase demonstrated a clear improvement and a positive shift in reducing congestion at inspection centres, particularly during peak hours, one of the most persistent challenges at these facilities.' 'The wider rollout of the initiative across vehicle testing centres is expected to yield several key benefits, most notably saving customers time and effort, reducing waiting times by around 40%, and improving occupancy rates, particularly at centres where utilisation had previously exceeded 80%,' he added. Al Farsi further noted: 'The appointment booking system has been made mandatory for all customer and vehicle categories at technical testing centres, except for vehicles registered in Dubai and owned by People of Determination and seniors, both citizens and residents. These individuals are exempt from the booking requirement for vehicle inspection services, in line with RTA's commitment to ensuring accessible and inclusive service delivery for these two key customer segments.' A total of 27 technical testing centres across Dubai now require booking for vehicle inspections via the RTA Dubai smart app or website ( Tasjeel Hatta centre is exempt from the appointment booking requirement. . Follow Emirates 24|7 on Google News.
Zawya
21-05-2025
- Business
- Zawya
Etihad Airways reports record results Of AED 685 mln and highest customer satisfaction scores for Q1 2025
Record Q1 profit of AED 685 million, up 30 per cent year-on-year, driven by strong demand and efficiency gains Customer satisfaction at all-time high, growing 20 per cent year-on-year, driven by enhancements across airport, onboard and digital experience Abu Dhabi – UAE. Etihad Airways has delivered record-breaking financial performance and highest-ever customer satisfaction performance in the first quarter of 2025, building on last year's momentum with further notable improvements across revenue, operational efficiency, and fleet expansion. Profit after tax reached AED 685 million (U.S.$ 187 million), marking a 30 per cent increase year-on-year, driven by robust passenger demand and operational efficiencies. Total revenue saw a 15 per cent rise compared to Q1 2024, supported by both passenger and cargo business. Etihad continues to lead the region in passenger growth, carrying 5.0 million guests in Q1 2025 – a 16 per cent year-on-year increase – and maintaining strong momentum into Q2. With nearly 20 million passengers carried over the last 12 months, Etihad is the fastest-growing airline in the region. Customer satisfaction reached a record high in Q1 2025, with scores improving by 20 per cent year-on-year. Gains were recorded across key touchpoints, including check-in, boarding, inflight service, food and beverage, Wi-Fi, and the updated website and mobile app. The quarter also saw the launch of new lounge and inflight menus, alongside upgraded service standards. The fleet continued to expand to support the guest experience. One additional A380 returned to service during the quarter, offering First Apartments and The Residence. In April, Etihad took delivery of another A350-1000, with another Boeing 787 Dreamliner to follow. These new aircraft feature ultra-high-speed Wi-Fi and updated inflight entertainment systems. Etihad also advanced its premium offering, expanding First Class to more routes and preparing new ground and inflight services for rollout from August. In April, the airline introduced its new A321LR cabin, becoming the first in the region to offer First Class on a single-aisle aircraft. The cabin features exclusive private First suites and lie-flat Business seats, bringing widebody comfort to medium-haul routes. The broader First class experience will include a new concierge service, private chauffeur transfers, dedicated check-in, meet-and-assist service, and baggage-free travel options in Abu Dhabi. 'We are proud to deliver a record-breaking quarter – both in profitability and in guest satisfaction,' said Antonoaldo Neves, Chief Executive Officer of Etihad Airways. 'Achieving our highest-ever Q1 profit of AED 685 million and our best-ever customer satisfaction scores reflects the strength of our business and the dedication of our people. 'We're executing a clear strategy: grow sustainably, operate efficiently, and never lose focus on delivering remarkable experiences to our guests. From continued refinements to our onboard offering to improved airport services and the debut of our A321LR with a market-leading narrowbody product, we're raising the bar in every part of the journey. 'Our network continues to expand with 16 new routes announced for 2025 and additional aircraft joining our fleet. As we grow, we remain disciplined and focused on quality, efficiency, and creating value for our customers and stakeholders.' Passenger revenue grew by 16 per cent reaching AED 5.5 billion (U.S.$ 1.5 billion), driven by increased capacity, continued network expansion and increased flight frequencies. Passenger growth was boosted by a 14 per cent rise year-on-year in Available Seat Kilometres (ASK) and an improved passenger load factor of 87 per cent (+1 pp year-on-year). Fleet expansion accelerated, with 98 aircraft in operation by the end of the quarter, including the reintroduction of Etihad's sixth A380. The operating fleet further grew in the month of April with the delivery of an additional A350-1000. Etihad operated 80 destinations as of March 2025, with 16 new routes launching this year to support continued growth and broaden access to key global markets. Improved cargo yield led to cargo revenue growth of 8 per cent year-on-year, despite a 4 per cent reduction in volumes. The strong operational performance is reflected in the EBITDA, which rose by 32 per cent year-on-year, reaching AED 1.4 billion (U.S.$ 379 million), boosting the EBITDA margin to 21 per cent (+3 pp compared to the same period of 2024). Further strengthening financial resilience, net leverage improved to 1.1x, down from 1.9x in March 2024, driven by scheduled debt repayments and strong cash generation. Cash flow from operations reached AED 1.8 billion (U.S.$ 500 million), reflecting an 11 per cent increase year-on-year. Highlights Profit after tax reached AED 685 million (U.S.$ 187 million), up 30 per cent year-on-year, with profit margin at 10 per cent (+1pp year-on-year) Customer satisfaction improved year-on-year, supported by enhancements to the onboard experience, airport services, and on-time performance Capacity continued to expand with ASK growing by 14 per cent year-on-year due to additional aircraft (+9 year-on-year) and higher aircraft utilisation Carried 5.0 million passengers, a 16 per cent increase year-on-year, with load factor improving to 87%, up 1 pp year-on-year Strong network with 80 destinations operated in March 2025 and 16 new destinations to be launched in 2025 Total Revenue grew 15 per cent year-on-year, reaching AED 6.6 billion (U.S.$ 1.8 billion), driven by both passenger and cargo business Passenger revenue reached AED 5.5 billion (U.S.$ 1.5 billion), supported by increasing volumes Cargo revenue rose 8 per cent year-on-year, despite a 4 per cent drop in volumes, supported by higher yields Strong revenue and cost efficiencies boosted EBITDA by 32 per cent year-on-year to AED 1.4 billion (U.S.$ 379 million), with EBITDA margin at 21 per cent (+3pp year-on-year) Strong cash generation with cash flow from operation at AED 1.8 billion (U.S.$ 500 million), an increase of 11 per cent year-on-year Net leverage at 1.1x (from 1.9x in March 2024), supported by debt repayments and strong cash generation. About Etihad Airways Etihad Airways, the national airline of the UAE, was formed in 2003 and quickly went on to become one of the world's leading airlines. From its home in Abu Dhabi, Etihad flies to passenger and cargo destinations in the Middle East, Africa, Europe, Asia, Australia, and North America. Together with Etihad's codeshare partners, Etihad's network offers access to hundreds of international destinations. In recent years, Etihad has received numerous awards for its superior service and products, cargo offering, loyalty programme and more. To learn more, visit For further details: Duty Media Officer Etihad Airways Tel: +97150 818 9596 Email: dutymediaofficer@
National Post
15-05-2025
- Business
- National Post
Nextiva Celebrates First-Ever Customer Experience Day™--Honoring the People and Progress Behind Better Business Connections
Article content A new global holiday celebrates the power of customer experience—and the company that's spent 17 years helping businesses deliver it. Article content Article content SCOTTSDALE, Ariz. — Today, Nextiva—a leader in unified customer experience management—is launching Customer Experience Day, a new global observance recognizing the businesses, teams, and individuals who go above and beyond to deliver exceptional customer experiences. Celebrated annually on May 15, the day also marks Nextiva's founding in 2008, highlighting the company's 17-year commitment to putting people first. Article content Created to spotlight the rising importance of CX in today's business landscape, Customer Experience Day invites companies of all sizes to honor the people and tools behind the everyday interactions that build trust, loyalty, and long-term success. Article content For Nextiva, the day holds added meaning: it reflects nearly two decades of empowering small businesses to deliver the kind of seamless, high-impact experiences once reserved for the enterprise. Article content 'At Nextiva, we believe customer experience is the single most powerful differentiator in business today,' said Tomas Gorny, CEO and co-founder of Nextiva. 'We created Customer Experience Day to spotlight the people and businesses who put their customers first. Today, every brand competes not just with others in their category—but with the best experiences customers have anywhere. It's time we recognize that delivering amazing experiences isn't just a nice-to-have. It's how we grow, how we win, and how we build lasting relationships.' Article content Since its founding in 2008, Nextiva has worked to empower small and mid-sized businesses with powerful, easy-to-use tools that elevate how they connect with their customers. From communication to automation to real-time insights, the company has led the evolution of customer experience technology—without losing sight of the people it serves. Article content 2008 – Founding Vision Nextiva launched with a bold mission: to make business communication simple, reliable, and accessible for every company—not just large enterprises. While it began with phone systems, the vision was always broader: to help small businesses connect more effectively with their customers. From local shops to startups and service providers, businesses could now access affordable, professional-grade tools that kept them responsive, reliable, and customer-focused from day one. 2016 – Scaling as a UCaaS Leader Within a few years, Nextiva became one of the top UCaaS platforms in the U.S., powering millions of conversations daily. For small businesses, it meant being able to answer customer calls and resolve issues quickly—allowing lean teams to operate smoothly and confidently, without the complexity or cost of enterprise systems. 2021 – Introducing the NextivaONE Platform With the launch of NextivaONE, the company unified phone, video, text, email, and chat into a single, intuitive workspace. This shift transformed Nextiva into a true customer engagement platform. By creating a single workspace, it enabled small teams to respond faster, collaborate better, and offer a seamless experience—making every customer feel prioritized. 2023 – Reframing the Industry Nextiva began reshaping the conversation—not as just a UCaaS or CCaaS provider, but as a pioneer of Unified Customer Experience Management. The focus moved from adding features to delivering connections—helping small businesses compete with bigger brands by creating more personalized, consistent experiences at every touchpoint. 2024 – Driving Real Outcomes, Not Just Software Today, Nextiva's platform includes advanced automation, analytics, and workflow tools that help small businesses solve real-world problems: faster support, smarter service, and stronger loyalty. Whether it's a local salon, HVAC company, or boutique agency, small businesses now have access to the same CX-enhancing tools as major corporations—without the complexity or cost. Article content As a recognized industry leader, Nextiva is continuously innovating to build products that don't just support customer experience—they transform it, making every interaction smarter, more seamless, and deeply human. Article content As the official sponsor of Customer Experience Day, Nextiva invites companies everywhere to participate by recognizing their customer experience teams, sharing service success stories, and reflecting on the value of human connection in a digital-first world. Article content Article content Article content Article content Article content
