Latest news with #CustomerSatisfactionSurvey
Scoop
11 hours ago
- Business
- Scoop
Survey Highlights Resident Approval Of NPDC Services
Press Release – New Plymouth District Council The 2025 survey shows that of the thirty-five council services and perceptions measured, twenty have maintained their satisfaction levels, and eight have registered increased satisfaction by between four and eight per cent. Steady as she goes is the key takeaway from NPDC's annual Customer Satisfaction Survey, which shows improved or maintained satisfaction levels across the majority of its services. The 2025 survey shows that of the thirty-five council services and perceptions measured, twenty have maintained their satisfaction levels, and eight have registered increased satisfaction by between four and eight per cent. However, the Council's reputation among residents has dropped in the last year, as has the perceived quality of life in the district. 'This survey is really useful for highlighting the areas where we need to do better for our community, as well as the areas where we're improving,' says NPDC Chief Executive Gareth Green. 'I'm pleased to see that our core three waters services are rated so highly, especially in comparison with our peer councils, given that we've been investing in sorting out the district's plumbing for the last few years. 'However, the community thinks we need to do better in some areas and we need to take that on board and look at how we can improve.' Among the highlights of the survey are that nine services gained 85 per cent or higher support. Both Puke Ariki Library and the quality of our parks and reserves stayed the same at 95 and 93 per cent respectively, while our water and kerbside bin service both rose in satisfaction. Among the satisfaction ratings in the 2025 survey versus 2024: Water supply – 85 per cent (2025) v 81 per cent. Stormwater – 73 per cent v 67 per cent. Sewerage – 83 per cent v 76 per cent. Kerbside rubbish and recycling collection – 88 per cent v 85 per cent. Ability to drive around the network safely – 71 per cent v 76 per cent. Quality and safety of the cycle network – 56 per cent v 61 per cent. Quality of playgrounds – 78 per cent v 73 per cent. Council has a good reputation – 51 per cent 55 per cent. Council did what it said it would – 61 per cent v 66 per cent. Quality of life is good in the district – 75 per cent v 80 per cent. The survey also looked at how we compare with similar sized councils*. Water supply – 85 per cent (NPDC) v 54% (benchmark). Stormwater – 73 per cent v 50 per cent. Sewerage – 83 per cent v 69 per cent. Overall quality of the roads – 59 per cent v 35 per cent. Quality and safety of footpaths – 76 per cent v 53 per cent. Availability of car parking – 59 per cent v 47 per cent. Museum at Puke Ariki – 92 per cent v 76 per cent. Quality of sports parks – 73 per cent v 76 per cent. Quality of public toilets – 69 per cent v 72 per cent. The NPDC Community Survey is available on our website. Notes: This is an annual survey and in 2025 a demographically representative sample of 395 respondents conducted 14th Apr – 12th May. The survey is also used to see how the organisation is tracking against non-financial measures/targets set out in the Long-Term Plan and reported on in the Annual Report. This survey is conducted by independent research company The Curiosity Company. * Benchmarked averages against councils in Napier, Palmerston North and Nelson where two or more had questions asked about the same services.
Scoop
11 hours ago
- Business
- Scoop
Survey Highlights Resident Approval Of NPDC Services
Press Release – New Plymouth District Council The 2025 survey shows that of the thirty-five council services and perceptions measured, twenty have maintained their satisfaction levels, and eight have registered increased satisfaction by between four and eight per cent. Steady as she goes is the key takeaway from NPDC's annual Customer Satisfaction Survey, which shows improved or maintained satisfaction levels across the majority of its services. The 2025 survey shows that of the thirty-five council services and perceptions measured, twenty have maintained their satisfaction levels, and eight have registered increased satisfaction by between four and eight per cent. However, the Council's reputation among residents has dropped in the last year, as has the perceived quality of life in the district. 'This survey is really useful for highlighting the areas where we need to do better for our community, as well as the areas where we're improving,' says NPDC Chief Executive Gareth Green. 'I'm pleased to see that our core three waters services are rated so highly, especially in comparison with our peer councils, given that we've been investing in sorting out the district's plumbing for the last few years. 'However, the community thinks we need to do better in some areas and we need to take that on board and look at how we can improve.' Among the highlights of the survey are that nine services gained 85 per cent or higher support. Both Puke Ariki Library and the quality of our parks and reserves stayed the same at 95 and 93 per cent respectively, while our water and kerbside bin service both rose in satisfaction. Among the satisfaction ratings in the 2025 survey versus 2024: Water supply – 85 per cent (2025) v 81 per cent. Stormwater – 73 per cent v 67 per cent. Sewerage – 83 per cent v 76 per cent. Kerbside rubbish and recycling collection – 88 per cent v 85 per cent. Ability to drive around the network safely – 71 per cent v 76 per cent. Quality and safety of the cycle network – 56 per cent v 61 per cent. Quality of playgrounds – 78 per cent v 73 per cent. Council has a good reputation – 51 per cent 55 per cent. Council did what it said it would – 61 per cent v 66 per cent. Quality of life is good in the district – 75 per cent v 80 per cent. The survey also looked at how we compare with similar sized councils*. Water supply – 85 per cent (NPDC) v 54% (benchmark). Stormwater – 73 per cent v 50 per cent. Sewerage – 83 per cent v 69 per cent. Overall quality of the roads – 59 per cent v 35 per cent. Quality and safety of footpaths – 76 per cent v 53 per cent. Availability of car parking – 59 per cent v 47 per cent. Museum at Puke Ariki – 92 per cent v 76 per cent. Quality of sports parks – 73 per cent v 76 per cent. Quality of public toilets – 69 per cent v 72 per cent. The NPDC Community Survey is available on our website. Notes: This is an annual survey and in 2025 a demographically representative sample of 395 respondents conducted 14th Apr – 12th May. The survey is also used to see how the organisation is tracking against non-financial measures/targets set out in the Long-Term Plan and reported on in the Annual Report. This survey is conducted by independent research company The Curiosity Company. * Benchmarked averages against councils in Napier, Palmerston North and Nelson where two or more had questions asked about the same services.
Scoop
12 hours ago
- General
- Scoop
Survey Highlights Resident Approval Of NPDC Services
Steady as she goes is the key takeaway from NPDC's annual Customer Satisfaction Survey, which shows improved or maintained satisfaction levels across the majority of its services. The 2025 survey shows that of the thirty-five council services and perceptions measured, twenty have maintained their satisfaction levels, and eight have registered increased satisfaction by between four and eight per cent. However, the Council's reputation among residents has dropped in the last year, as has the perceived quality of life in the district. 'This survey is really useful for highlighting the areas where we need to do better for our community, as well as the areas where we're improving,' says NPDC Chief Executive Gareth Green. 'I'm pleased to see that our core three waters services are rated so highly, especially in comparison with our peer councils, given that we've been investing in sorting out the district's plumbing for the last few years. 'However, the community thinks we need to do better in some areas and we need to take that on board and look at how we can improve.' Among the highlights of the survey are that nine services gained 85 per cent or higher support. Both Puke Ariki Library and the quality of our parks and reserves stayed the same at 95 and 93 per cent respectively, while our water and kerbside bin service both rose in satisfaction. Among the satisfaction ratings in the 2025 survey versus 2024: Water supply – 85 per cent (2025) v 81 per cent. Stormwater – 73 per cent v 67 per cent. Sewerage – 83 per cent v 76 per cent. Kerbside rubbish and recycling collection – 88 per cent v 85 per cent. Ability to drive around the network safely – 71 per cent v 76 per cent. Quality and safety of the cycle network – 56 per cent v 61 per cent. Quality of playgrounds – 78 per cent v 73 per cent. Council has a good reputation – 51 per cent 55 per cent. Council did what it said it would – 61 per cent v 66 per cent. Quality of life is good in the district – 75 per cent v 80 per cent. The survey also looked at how we compare with similar sized councils*. Water supply – 85 per cent (NPDC) v 54% (benchmark). Stormwater – 73 per cent v 50 per cent. Sewerage – 83 per cent v 69 per cent. Overall quality of the roads – 59 per cent v 35 per cent. Quality and safety of footpaths – 76 per cent v 53 per cent. Availability of car parking – 59 per cent v 47 per cent. Museum at Puke Ariki – 92 per cent v 76 per cent. Quality of sports parks – 73 per cent v 76 per cent. Quality of public toilets – 69 per cent v 72 per cent. The NPDC Community Survey is available on our website. Notes: This is an annual survey and in 2025 a demographically representative sample of 395 respondents conducted 14th Apr - 12th May. The survey is also used to see how the organisation is tracking against non-financial measures/targets set out in the Long-Term Plan and reported on in the Annual Report. This survey is conducted by independent research company The Curiosity Company. * Benchmarked averages against councils in Napier, Palmerston North and Nelson where two or more had questions asked about the same services.
Time of India
03-07-2025
- Time of India
Bhopal & Khajuraho airports in India's top 3, score perfect 5
Bhopal: Raja Bhoj and Khajuraho airports from Madhya Pradesh are among the top three airports in India to have achieved top ranking in the country in the Customer Satisfaction Survey for the period from Jan to June 2025. Both the airports scored 5 out of 5 in the assessment while Maharana Pratap Airport, Udaipur in Rajasthan too attained the top position with a perfect score of 5. This is the second time that Bhopal airport secured the top position. Two years ago in 2023, Bhopal airport had secured top position. The evaluation covered 60 airports from a total of 62 facilities. The remaining two airports, Jaisalmer and Tezpur, were not included in the assessment as they lacked scheduled flight services. For Round-1 2025, the overall Customer Satisfaction Index (CSI), evaluated on a five-point scale, reached 4.59. Director of Bhopal airport, Ramji Awasthi, said, "We have implemented several innovative measures to enhance the travel experience."
Hamilton Spectator
03-06-2025
- Business
- Hamilton Spectator
Burlington library branch reopens after fire-related closure
Burlington Public Library's Aldershot Branch reopened Monday, June 2 after a nearly month-long closure for flooding repairs. It was the second closure this year, after the 550 Plains Rd. E. branch suffered water damage during a small stove fire in Halton Community Housing's Aldershot Village seniors apartment building above the branch on Feb. 6. The fire was extinguished by the building's sprinkler system. The branch closed for preliminary repairs immediately following the fire, then temporarily reopened with reduced services and some areas closed to the public from Feb. 21 to May 3. It closed again for 29 days from May 4 to June 1 to complete repairs. Burlington Public Library spokesperson Lauren Arkell confirmed Monday, June 2 the branch had reopened at 9 a.m., resuming regular hours and services. Arkell said there are no changes or additions to previous branch programs or services. 'But the refreshed interior colours and deep cleaning throughout make the branch look and feel brand new,' Arkell said. Final repair costs were not yet available. Visit the Aldershot branch web page for details on branch services, programs and events. On Monday, Burlington Public Library also launched a two-week Customer Satisfaction Survey, which can be accessed at the library's website . Feedback from the survey will help guide the library's 2026-2027 Strategic Plan. Paper copies of the survey are also available at all library locations. Error! Sorry, there was an error processing your request. There was a problem with the recaptcha. Please try again. You may unsubscribe at any time. By signing up, you agree to our terms of use and privacy policy . This site is protected by reCAPTCHA and the Google privacy policy and terms of service apply. Want more of the latest from us? Sign up for more at our newsletter page .
