Latest news with #DHIAsianRoots
The Independent
2 days ago
- Business
- The Independent
Hair clinic ordered to pay over £5,000 to man who claims not ‘even 1% improvement'
A hair transplant clinic in the Indian capital has been ordered to pay over £5,000 to a disgruntled customer who claimed he did not notice even 'one per cent improvement' despite spending more than £4,000 on the procedure. Vivek Kumar approached the clinic DHI Asian Roots in New Delhi before his wedding, enticed by what the consumer forum described as the company's promises of '100 per cent results' and a 'natural look'. He underwent three sessions of the hair transplant procedure between 2011 and 2012. According to the order issued in May this year, Kumar followed post-procedure instructions and waited for results, but 'did not notice even one per cent improvement'. He subsequently filed a complaint before the Delhi District Consumer Disputes Redressal Commission in December 2013. The commission held the clinic liable for deficiency in service and unfair trade practices, and said Mr Kumar was entitled to compensation for 'physical and mental harassment which he suffered'. Additionally, the clinic ' transplanted the hairs to cover bald area and created another bald area by over harvesting the donor area'. The panel directed DHI Asian Roots to refund the full treatment cost of ₹500,000 (£4,289), pay ₹100,000 (£857) in compensation for mental harassment, and an additional ₹30,000 (£257) to cover litigation expenses. The commission also said the clinic 'failed to produce any document showing authorisation or license to perform modern scientific hair implantation procedures' and 'lacked government approval to engage doctors' for such procedures. 'The procedure conducted amounted to an unfair medical trade practice, carried out without the requisite licenses or specialised expertise, and appeared motivated solely by financial gain,' the order stated. In a statement to The Independent, DHI Asian Roots has said that it would be filing an appeal to challenge the order. 'The client in question underwent two procedures, one each in 2011 and 2012. The client filed a complaint before consumer forum in 2013 alleging deficiency in services despite getting results,' DHI Asian Roots said. 'With all due respect to the Hon'ble forum, we want to clarify that these assertions were neither part of the complaint, nor supported by any evidence, and have no bearing to the actual facts,' the clinic added, referring to Mr Kumar's allegations that his treatment was performed by 'unqualified personnel'. 'In fact, the order itself acknowledges that the client was satisfied with the first procedure's results and that is why he came for the second time. Both procedures were performed by highly trained, certified, and qualified MD Dermatologist doctors and DHI complies with all licensing requirements. There are many other inconsistencies in the order.'
Indian Express
3 days ago
- Indian Express
Delhi consumer court orders hair transplant clinic to pay Rs 6.3 lakh to man who saw ‘not even 1% improvement'
The New Delhi District Consumer Disputes Redressal Commission recently directed a hair transplant clinic to pay Rs 6.3 lakh compensation to a client after finding it guilty of negligence in providing service. The Commission also noted that DHI Asian Roots was operating without a government licence to perform modern hair transplant procedures. The complainant, Vivek Kumar, approached the DHI Asian Roots clinic in Safdarjung Enclave in 2012 before his marriage to treat baldness and paid Rs 5 lakh. He alleged before the Commission that he was promised results after 12 months, but even after three sittings, he could not notice 'even 1 per cent improvement' with his receding hairline. He filed a complaint with the Commission in December 2023. The Commission's order, dated May 22, which followed an 11-year legal battle, directed DHI Asian Roots to refund Rs 5 lakh to Kumar, along with Rs 1 lakh for mental harassment and Rs 30,000 for litigation costs. '…this Commission is of the considered opinion that there is negligence/ deficiency in service on the part of the opposite parties (DHI) in not providing proper treatment to the complainant despite charging for the same. This is a case where opposite parties transplanted the hairs to cover bald area and created another bald area by over harvesting the donor area,' the Commission held. 'The OP/DHI-Asian Roots, a unit of SPA Yoga Pvt. Ltd… failed to produce any document showing authorization or license to perform modern scientific hair implantation procedures. They also lacked government approval to engage doctors…for such treatments,' held the Commission. 'The procedure conducted amounted to an unfair medical trade practice, carried out without the requisite licenses or specialized expertise, and appeared motivated solely by financial gain,' it added. Countering Kumar's allegations, DHI Asian Roots argued that it provided professional treatment in accordance with medical standards and that the chances of success had been explained to him. It also alleged that Kumar's dissatisfaction stemmed from his impatience and his 'disregard for medical advice'. It claimed that Kumar had been informed about the procedure's limitations and that all the pros and cons of the surgery had been explained to him.
Time of India
4 days ago
- Health
- Time of India
Court orders hair transplant clinic in Delhi to pay Rs 6.3 lakh after complainant sees no improvement
Tired of too many ads? Remove Ads Commission highlights lack of licence and medical standards Refund, compensation, and cost awarded to complainant Tired of too many ads? Remove Ads Complainant raised issue of unfair trade and unqualified staff Clinic claimed procedures were informed and professional The New Delhi District Consumer Disputes Redressal Commission has directed DHI Asian Roots, a private clinic, to refund Rs 5,01,000 and pay additional compensation after finding it guilty of performing a hair transplant procedure without a valid licence or government approval. The order was issued on May 22, 2025, following a complaint filed by a patient who alleged lack of results and unqualified medical staff, a TOI report commission observed that the clinic, a unit of SPA Yoga Private Limited, did not produce any government authorisation to perform modern scientific hair implantation procedures. It also failed to show approval for employing qualified doctors. The bench, led by president Poonam Chaudhry and members Bariq Ahmad and Shekhar Chandra, stated that conducting such medical procedures without proper licensing and expertise amounts to unfair trade bench said, 'It is essential that medical procedures are conducted only by qualified professionals holding valid licences, and in properly registered clinics that comply with established medical standards.'The commission ordered the clinic to refund Rs 5,01,000 to the complainant. Additionally, it directed payment of Rs 1,00,000 as compensation for mental harassment and Rs 30,000 towards litigation costs. The complainant had undergone three sessions at the clinic but reported no visible improvement in hair commission noted, 'Despite the complainant undergoing three sessions, there was not even 1% improvement. The clinic failed to provide any explanation for the lack of results.'According to the complainant, the clinic assured hair regrowth or replacement under the supervision of expert doctors as mentioned in its brochure. He alleged that the clinic employed unqualified staff and carried out procedures without proper medical licences. Despite paying the full amount in 2013, he did not see any results, which led him to file a clinic defended itself by stating that the complainant was made aware of the pros and cons of the transplant procedure. It argued that results varied by individual, and that the procedures were conducted in a professional manner, including additional work at the complainant's request. The clinic maintained that the patient's dissatisfaction stemmed from impatience and not following medical advice.
Time of India
4 days ago
- Health
- Time of India
Court orders hair transplant clinic to pay Rs 6.3 lakh after complainant sees no improvement
The New Delhi District Consumer Disputes Redressal Commission has directed DHI Asian Roots, a private clinic, to refund Rs 5,01,000 and pay additional compensation after finding it guilty of performing a hair transplant procedure without a valid licence or government approval. The order was issued on May 22, 2025, following a complaint filed by a patient who alleged lack of results and unqualified medical staff, a TOI report stated. Commission highlights lack of licence and medical standards The commission observed that the clinic, a unit of SPA Yoga Private Limited, did not produce any government authorisation to perform modern scientific hair implantation procedures. It also failed to show approval for employing qualified doctors. The bench, led by president Poonam Chaudhry and members Bariq Ahmad and Shekhar Chandra, stated that conducting such medical procedures without proper licensing and expertise amounts to unfair trade practice. The bench said, 'It is essential that medical procedures are conducted only by qualified professionals holding valid licences, and in properly registered clinics that comply with established medical standards.' by Taboola by Taboola Sponsored Links Sponsored Links Promoted Links Promoted Links You May Like 15 Most Beautiful Female Athletes in the World Click Here Undo Refund, compensation, and cost awarded to complainant The commission ordered the clinic to refund Rs 5,01,000 to the complainant. Additionally, it directed payment of Rs 1,00,000 as compensation for mental harassment and Rs 30,000 towards litigation costs. The complainant had undergone three sessions at the clinic but reported no visible improvement in hair condition. The commission noted, 'Despite the complainant undergoing three sessions, there was not even 1% improvement. The clinic failed to provide any explanation for the lack of results.' Live Events Complainant raised issue of unfair trade and unqualified staff According to the complainant, the clinic assured hair regrowth or replacement under the supervision of expert doctors as mentioned in its brochure. He alleged that the clinic employed unqualified staff and carried out procedures without proper medical licences. Despite paying the full amount in 2013, he did not see any results, which led him to file a complaint. Clinic claimed procedures were informed and professional The clinic defended itself by stating that the complainant was made aware of the pros and cons of the transplant procedure. It argued that results varied by individual, and that the procedures were conducted in a professional manner, including additional work at the complainant's request. The clinic maintained that the patient's dissatisfaction stemmed from impatience and not following medical advice.
