Latest news with #DavidDiestel
Cision Canada
16-06-2025
- Business
- Cision Canada
FirstService Residential unveils HODA®, a new digital assistant to elevate service for millions of residents across North America
TORONTO, June 16, 2025 /CNW/ - FirstService Residential, North America's leading residential property management company, today introduced HODA®, a proprietary AI-powered Homeowner Digital Assistant built to deliver faster, elevated support to residents, boards, and councils. The global launch follows a multi-market pilot during which residents in 900 communities leveraged the tool to get instant answers to their questions. With a 90% first-contact resolution rate, HODA® sets the industry standard for resident responsiveness. "Our residents' experience in the communities where they live is often shaped by the seamless service they receive," said David Diestel, CEO of FirstService Residential. "As resident expectations rise, we're investing in people and technology to meet them. With HODA®, we are empowering community managers to navigate increasing responsibility with ease, while aiming to deliver the responsive support residents expect and deserve. With this tool, we're harnessing AI and technology to raise the bar for what the future of community management should look like." Fully integrated with FirstService Residential's robust technology platform, HODA® enables residents to get instant responses to their inquiries while still having direct access to its team of experienced associates when they prefer to speak with someone. The tool helps communities operate more efficiently by automating everyday tasks and gives community managers more time to collaborate with boards, councils, and residents on more complex matters, including capital projects. Residents can ask HODA® about account balances, service requests, amenity bookings, community documents, and more. HODA® responds in any language and is available 24/7 to all communities managed by FirstService Residential. "What makes HODA® truly distinctive is that it's not an off-the-shelf tool—it's proprietary, purpose-built, and tightly integrated into our data ecosystem," said Jeff Hahn, Chief Information Officer of FirstService Residential. "Buying AI tools is not enough. The real power comes from combining AI capabilities with a data strategy and innovative business processes that deliver digital experiences which are cultivated, not purchased." HODA® is part of a broader technology-driven growth strategy focused on elevating service delivery to meet the evolving needs of residential communities. By leveraging its scale, infrastructure, and operating expertise, FirstService Residential continues to execute on its vision of simplifying property management. For more information, visit About FirstService Residential FirstService Residential is simplifying property management. Its hospitality-minded teams serve residential communities across the United States and Canada. The organization partners with boards, councils, owners, and developers with the goal of enhancing the value of every property and the life of every resident. Leveraging unique expertise and scale, FirstService serves its clients with proven solutions and a service-first philosophy. Residents can count on 24/7 customer care and tailored lifestyle programming, amenity activation, and technology for their community's specific needs. Market-leading programs with FirstService Financial, FirstService Energy, and special district teams deliver additional levels of support. Boards, councils, and developers select FirstService Residential to realize their vision and drive positive change for residents in the communities in their trusted care. FirstService Residential is a subsidiary of FirstService Corporation (NASDAQ andTSX: FSV), a North American leader in providing essential property services to a wide range of residential and commercial clients.
Cision Canada
08-05-2025
- Business
- Cision Canada
FirstService Residential Acquires Core Real Estate Group
Acquisition expands FirstService Residential's footprint in Edmonton, Alberta, and Western Canada EDMONTON, AB, May 8, 2025 /CNW/ - FirstService Residential announced the acquisition of Edmonton-based Core Real Estate Group. Core Real Estate Group, serving residential properties in Edmonton since 2011, manages more than 15,000 residential units. The acquisition brings the number of residential units under FirstService management in Canada to more than 250,000, reinforcing FirstService's leadership position in property management in Canada. "We are proud to welcome Core Real Estate Group to our organization," said David Diestel, chief executive officer of FirstService Residential. "This partnership with David Brown and his team is key for us as we continue to invest and expand our presence in Western Canada. Together, we will bring new local expertise and our scale to benefit the communities that we serve." "Our shared commitment to customer-focused service and innovation will help us better serve these residential communities," said Glenne Manlig, president of FirstService's operations in Alberta. "As one example, our new communities will leverage our Resident Support Services team and technology to respond quickly to questions from residents, allowing community managers to focus on projects that are important for our managed communities in Edmonton." "We are excited to partner with FirstService," said David Brown, founder of Core Real Estate Group. "Our team will be joining a Great Place To Work® and a company listed as one of Canada's Best Workplaces™. Our customers will benefit from combined expertise, industry-leading best practices, and property management resources, further enhancing the level of service they receive. About FirstService Residential FirstService Residential is simplifying property management. Its hospitality-minded teams serve residential communities across the United States and Canada. The organization partners with boards, owners, and developers to enhance the value of every property and the life of every resident. Leveraging unique expertise and scale, FirstService serves its clients with proven solutions and a service-first philosophy. Residents can count on 24/7 customer care and tailored lifestyle programming, amenity activation, and technology for their community's specific needs. Market-leading programs with FirstService Financial, FirstService Energy, and special districts teams deliver additional levels of support. Boards and developers select FirstService Residential to realize their vision and drive positive change for residents in the communities in their trusted care. FirstService Residential is a subsidiary of FirstService Corporation (NASDAQ andTSX: FSV), a North American leader in providing essential property services to a wide range of residential and commercial clients.
