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Associated Press
5 days ago
- Business
- Associated Press
SoundHound AI and Allina Health Launch AI Agent to Redefine Patient Engagement
SANTA CLARA, Calif.--(BUSINESS WIRE)--May 29, 2025-- SoundHound AI, Inc. (Nasdaq: SOUN), a global leader in voice artificial intelligence, today announced its partnership with Allina Health and deployment of 'Alli, ' an AI agent for patient engagement, powered by its Amelia conversational AI platform. This press release features multimedia. View the full release here: Allina Health's new AI agent, 'Alli,' streamlines patient access and frees customer experience representatives to focus on complex needs. Alli answers calls within Allina Health's Customer Experience Center and integrates directly with Allina Health's electronic medical record system, allowing it to instantly identify and authenticate callers. The AI agent allows patients to manage their appointments, and in the future patients will be able to refill medications, find doctors or locations, and receive answers to non-clinical questions – all without having to wait on hold. This eliminates the need for customer experience representatives to spend time on manual verification, accelerating access to care. Since launch, Alli has significantly improved operational performance for Allina Health. Average call time has improved by 5–10 seconds, and 80% of calls are now answered in 45 seconds or less, without increasing staffing levels. 'One of our key goals is to make sure that we're providing a market-leading patient experience,' said David Ingham, DO, Allina Health Chief Information Officer. 'Alli is an extension of our team, and we're excited to have her on board to streamline operations, reduce wait times, and deliver a faster, more seamless experience for our patients.' By offloading routine tasks to Alli, Allina Health's customer experience representatives are now able to focus on patients who have more complex or sensitive needs, providing the white-glove service and personalized support those situations require. Patients also benefit from increased self-service capabilities, gaining more control over their care journey through fast, convenient access to answers and actions. 'Long wait times and administrative complexity can be a huge source of stress for patients,' said Michael Anderson, Executive Vice President of Enterprise AI at SoundHound AI. 'We are proud to partner with Allina Health on this important digital transformation. The organization is taking a forward-thinking approach by integrating AI to support patients with immediate, personalized assistance.' SoundHound provides healthcare organizations with AI agents that leverage the latest in conversational and generative AI technology, ensuring reliability, security, and scalability. These AI agents are HIPAA-compliant and available across any voice- or chat-based channel to answer patient questions and automate self-service tasks through natural-language conversations. For more information on SoundHound's Amelia AI Agents for Healthcare, visit: For more information on SoundHound AI, visit: About SoundHound AI SoundHound AI (Nasdaq: SOUN), a global leader in voice and conversational intelligence, delivers AI solutions that allow businesses to offer superior experiences to their customers. Built on proprietary technology, SoundHound's voice AI delivers best-in-class speed and accuracy in numerous languages to product creators and service providers across retail, financial services, healthcare, automotive, smart devices, and restaurants. The company's various groundbreaking AI-driven products include Smart Answering, Smart Ordering, Dynamic Drive-Thru, and the Amelia Platform, which powers AI Agents for enterprise. In addition, SoundHound Chat AI, a powerful voice assistant with integrated Generative AI, and Autonomics, a category-leading operations platform that automates IT processes, have allowed SoundHound to power millions of products and services, and processes billions of interactions each year for world class businesses. About Allina Health Allina Health is dedicated to the prevention and treatment of illness and enhancing the greater health of individuals, families and communities throughout Minnesota and western Wisconsin. A nonprofit health care system, Allina Health cares for patients from beginning to end-of-life through its 90+ clinics, 12 hospital campuses, 13 retail pharmacies, and many specialty care centers and specialty medical services, home care, and emergency medical transportation services. Learn more at and join us on Facebook, X , Instagram and LinkedIn. View source version on CONTACT: Media Contact Fiona McEvoy 415-610-6590 [email protected] KEYWORD: CALIFORNIA UNITED STATES NORTH AMERICA INDUSTRY KEYWORD: DATA MANAGEMENT TECHNOLOGY HEALTH GENERAL HEALTH HEALTH TECHNOLOGY TELECOMMUNICATIONS SOFTWARE ARTIFICIAL INTELLIGENCE INTERNET VOIP TELEMEDICINE/VIRTUAL MEDICINE SOURCE: SoundHound AI, Inc. Copyright Business Wire 2025. PUB: 05/29/2025 08:55 AM/DISC: 05/29/2025 08:54 AM
Business Wire
5 days ago
- Business
- Business Wire
SoundHound AI and Allina Health Launch AI Agent to Redefine Patient Engagement
SANTA CLARA, Calif.--(BUSINESS WIRE)--SoundHound AI, Inc. (Nasdaq: SOUN), a global leader in voice artificial intelligence, today announced its partnership with Allina Health and deployment of 'Alli, ' an AI agent for patient engagement, powered by its Amelia conversational AI platform. Average call time has improved by 5–10 seconds, and 80% of calls are now answered in 45 seconds or less, without increasing staffing levels. Share Alli answers calls within Allina Health's Customer Experience Center and integrates directly with Allina Health's electronic medical record system, allowing it to instantly identify and authenticate callers. The AI agent allows patients to manage their appointments, and in the future patients will be able to refill medications, find doctors or locations, and receive answers to non-clinical questions – all without having to wait on hold. This eliminates the need for customer experience representatives to spend time on manual verification, accelerating access to care. Since launch, Alli has significantly improved operational performance for Allina Health. Average call time has improved by 5–10 seconds, and 80% of calls are now answered in 45 seconds or less, without increasing staffing levels. 'One of our key goals is to make sure that we're providing a market-leading patient experience,' said David Ingham, DO, Allina Health Chief Information Officer. 'Alli is an extension of our team, and we're excited to have her on board to streamline operations, reduce wait times, and deliver a faster, more seamless experience for our patients.' By offloading routine tasks to Alli, Allina Health's customer experience representatives are now able to focus on patients who have more complex or sensitive needs, providing the white-glove service and personalized support those situations require. Patients also benefit from increased self-service capabilities, gaining more control over their care journey through fast, convenient access to answers and actions. 'Long wait times and administrative complexity can be a huge source of stress for patients,' said Michael Anderson, Executive Vice President of Enterprise AI at SoundHound AI. 'We are proud to partner with Allina Health on this important digital transformation. The organization is taking a forward-thinking approach by integrating AI to support patients with immediate, personalized assistance.' SoundHound provides healthcare organizations with AI agents that leverage the latest in conversational and generative AI technology, ensuring reliability, security, and scalability. These AI agents are HIPAA-compliant and available across any voice- or chat-based channel to answer patient questions and automate self-service tasks through natural-language conversations. For more information on SoundHound's Amelia AI Agents for Healthcare, visit: For more information on SoundHound AI, visit: About SoundHound AI SoundHound AI (Nasdaq: SOUN), a global leader in voice and conversational intelligence, delivers AI solutions that allow businesses to offer superior experiences to their customers. Built on proprietary technology, SoundHound's voice AI delivers best-in-class speed and accuracy in numerous languages to product creators and service providers across retail, financial services, healthcare, automotive, smart devices, and restaurants. The company's various groundbreaking AI-driven products include Smart Answering, Smart Ordering, Dynamic Drive-Thru, and the Amelia Platform, which powers AI Agents for enterprise. In addition, SoundHound Chat AI, a powerful voice assistant with integrated Generative AI, and Autonomics, a category-leading operations platform that automates IT processes, have allowed SoundHound to power millions of products and services, and processes billions of interactions each year for world class businesses. About Allina Health Allina Health is dedicated to the prevention and treatment of illness and enhancing the greater health of individuals, families and communities throughout Minnesota and western Wisconsin. A nonprofit health care system, Allina Health cares for patients from beginning to end-of-life through its 90+ clinics, 12 hospital campuses, 13 retail pharmacies, and many specialty care centers and specialty medical services, home care, and emergency medical transportation services. Learn more at and join us on Facebook, X, Instagram and LinkedIn.
Miami Herald
04-02-2025
- General
- Miami Herald
‘Rare' 500-year-old kiln — and over 600 pounds of pottery — found at UK school. See it
A planned construction project at an elementary school in the United Kingdom morphed into an archaeological dig — and learning opportunity for students — when preliminary work revealed a 'rare' 500-year-old kiln. Photos show the 'remarkable discovery.' Archaeologists began excavations at the Sutton VA Primary School as part of a project to expand the school's play areas, the Central Bedfordshire Council said in a Jan. 27 news release. The dig soon unearthed a 'well-preserved' pottery kiln dating back to the 15th and 16th centuries. 'What we've seen here is a large-scale kiln that may have been used for decades,' David Ingham, the excavation manager, said in the release. Seen from above, the historic kiln has an oval shape with several holes in the top, a photo shared by the council in a Jan. 27 Facebook post shows. 'Kilns of its size and quality are rare finds in the area,' officials said. Additionally, 'the kiln is among the most complete examples uncovered, with its lower structure — including the floor, flues, and stoke-hole — still largely intact.' Other photos show these sections of the 500-year-old kiln. Overall, the size of the oven suggests a 'significant local industry' for pottery making. 'This discovery pushes our understanding of the pottery industry around Sutton, Potton and Everton (the surrounding towns) in the late medieval period,' Ingham said. 'It was more substantial than we previously (realized) and that helps build a richer picture of life in this area during that time.' 'This excavation isn't just about digging up (artifacts),' he said. 'It's about learning how people lived, what they did, and how industries operated in the past. It adds real depth to our understanding of the local history.' Archaeologists also uncovered 'more than' 660 pounds of pottery artifacts, the council said. These fragments have not yet been studied in detail. 'Pupils and staff have been very excited to follow the archaeologists' progress and discoveries,' Lucy Chapman, the headteacher at Sutton VA Primary School, said in the release. 'It has been wonderful to see the pupils engage in this. For some this has sparked a genuine interest in archaeology.' 'The kiln is a remarkable discovery for Sutton and the primary school,' Tracey Wye, the council's member for sustainability and climate resilience, said in the release. 'I am really glad the pupils had the chance to get a first-hand look 500 years into the past.' Archaeologists plan to create a digital model of the kiln, then rebury the original structure. Excavations at Sutton VA Primary School finished, but the analysis is 'ongoing.' Sutton VA Primary School is in the town of Sutton and a roughly 55-mile drive north of London.
Yahoo
30-01-2025
- Science
- Yahoo
Pottery kiln used by Tudors found in school
A pottery kiln that may have been used during the Tudor period has been discovered at a school. It was found at Sutton VA Primary School, near Potton in Bedfordshire, ahead of work to build a new play area. Archaeologists said kilns of its size and quality were rare in the area and it could suggest it had a more substantial pottery industry than previously thought. David Ingham from excavators Albion Archaeology, a contractor for Central Bedfordshire Council, said the kiln may have been in use for decades. The project manager added: "This discovery pushes our understanding of the pottery industry around Sutton, Potton and Everton in the late medieval period. "It was more substantial than we previously realised and that helps build a richer picture of life in this area during that time." Pupils at the school and nearby residents were given access to the discovery and spoke to archaeologists. The council described the kiln as "among the most complete examples uncovered" with much of its lower structure including flues and stoke-hole still intact. More than 300kg (660lb) of pottery was found during the excavation which will be stored at the Higgins Museum in Bedford. Both the kiln and the pottery will be recreated and archived digitally as 3D computer models. Follow Beds, Herts and Bucks news on BBC Sounds, Facebook, Instagram and X. England's history gathers dust as museums fill up Face of Roman crucifixion victim revealed Hidden mosaic discovered at Roman site Albion Archaeology
Yahoo
30-01-2025
- Science
- Yahoo
Pottery kiln used by Tudors found in school
A pottery kiln that may have been used during the Tudor period has been discovered at a school. It was found at Sutton VA Primary School, near Potton in Bedfordshire, ahead of work to build a new play area. Archaeologists said kilns of its size and quality were rare in the area and it could suggest it had a more substantial pottery industry than previously thought. David Ingham from excavators Albion Archaeology, a contractor for Central Bedfordshire Council, said the kiln may have been in use for decades. The project manager added: "This discovery pushes our understanding of the pottery industry around Sutton, Potton and Everton in the late medieval period. "It was more substantial than we previously realised and that helps build a richer picture of life in this area during that time." Pupils at the school and nearby residents were given access to the discovery and spoke to archaeologists. The council described the kiln as "among the most complete examples uncovered" with much of its lower structure including flues and stoke-hole still intact. More than 300kg (660lb) of pottery was found during the excavation which will be stored at the Higgins Museum in Bedford. Both the kiln and the pottery will be recreated and archived digitally as 3D computer models. Follow Beds, Herts and Bucks news on BBC Sounds, Facebook, Instagram and X. England's history gathers dust as museums fill up Face of Roman crucifixion victim revealed Hidden mosaic discovered at Roman site Albion Archaeology
