23-05-2025
- Business
- Irish Independent
Sligo software firm celebrating 20 years working with healthcare practices
The anniversary brought together Socrates' Sligo-based team members to reflect on their 20-year history of innovation and pioneering new ways of advancing digital healthcare.
Part of healthcare technology group Clanwilliam, Socrates was founded in Sligo in 2004 with the aim of streamlining the daily operations of healthcare practices. Socrates has grown into a trusted name in practice management, with the team providing exceptional customer service and support to healthcare professionals across Ireland.
Since its early days, the team behind Socrates has been dedicated to developing intuitive, reliable systems which assist General Practitioners and other healthcare professionals in managing their daily operations.
Over the past 20 years, the Socrates team has built lasting relationships with customers, taking the time to listen, understand and provide solutions to customer problems. In 2024, the Socrates team handled over 31,500 calls and over 12,000 emails from customers in Ireland, reflecting a very successful year in meeting the evolving needs of healthcare professionals across the country.
Speaking about Socrates and the Sligo team's contribution to practice management over the past 20 years, David Spellman, Socrates Customer Support Manager, said: 'The focus of our team in Sligo continues to be on the delivery of innovative, easy-to-use systems which improve efficiencies in healthcare practices and enhance patient care.
"Our support team in Sligo is instrumental in helping practices make the most of our software and the team ensures that every practice is equipped to optimise the Socrates system, boost productivity and increase patient satisfaction.'
With all software development experts and customer service agents operating from Sligo, Socrates is committed to and proud of its local roots. Socrates has developed strong links to local educational institutes, including ATU Sligo, and has built a team of over 30 skilled employees, with the team collectively reaching over 100 years of service.
Acknowledging Socrates' milestone, Eileen Byrne, Managing Director of Clanwilliam Ireland said: 'From appointments and patient records to billing and regulatory compliance, Socrates has enabled solutions which ultimately lead to improved care of patients. Above all, the Socrates team based in Sligo has provided exceptional service to customers and helped transform how healthcare practitioners handle everyday tasks. Our team in Sligo has laid strong foundations for future innovation in the practice management space.'
