Latest news with #Decagon
Economic Times
23-06-2025
- Business
- Economic Times
Customer service AI startup Decagon raises $131 million
Decagon, a startup providing customer service solutions powered by artificial intelligence, said on Monday it had raised $131 million in a funding round that valued it at $1.5 billion. The San Francisco company's Series C round was led by venture capital firms Accel and Andreessen Horowitz, with existing investors A*, Bain Capital Ventures and BOND participating. Avra, Forerunner and Ribbit Capital also took part in the round. The fundraise comes less than a year after a Series B round, when it raised $65 million at a $650 million valuation. The funding establishes Decagon as one of the most highly valued AI startups providing AI customer support solutions. Its competitors include giants like Salesforce and startups like Sierra, helmed by OpenAI board chairman and former Salesforce co-CEO Bret Taylor. In October, Sierra raised $175 million in a funding round giving it a $4.5 billion valuation. Since OpenAI's ChatGPT burst on the scene, investor interest in funding AI technology has gradually shifted from expensive foundation models to applications that generate steady revenue. Decagon serves clients such as Hertz, Duolingo, Eventbrite and Chime. The company will use its funding to grow the team and sell into more enterprises, its CEO Jesse Zhang told Reuters. Financial services company Chime saw a 60% reduction in contact center costs from using Decagon and a doubling of its net promoter score, a measure of customer satisfaction, Zhang said. "When AI can take action and solve things, customers can get what they want much faster and more consistently," he said. The company provides both text-based AI customer support solutions like chat and email as well as AI voice agents that are capable of end-to-end customer support calls. Decagon's software tools also allow companies to create their own AI customer support solutions, Zhang said.
Time of India
23-06-2025
- Business
- Time of India
Customer service AI startup Decagon raises $131 million
Decagon , a startup providing customer service solutions powered by artificial intelligence, said on Monday it had raised $131 million in a funding round that valued it at $1.5 billion. The San Francisco company's Series C round was led by venture capital firms Accel and Andreessen Horowitz, with existing investors A*, Bain Capital Ventures and BOND participating. Avra, Forerunner and Ribbit Capital also took part in the round. The fundraise comes less than a year after a Series B round, when it raised $65 million at a $650 million valuation. by Taboola by Taboola Sponsored Links Sponsored Links Promoted Links Promoted Links You May Like If You Eat Ginger Everyday for 1 Month This is What Happens Tips and Tricks Undo The funding establishes Decagon as one of the most highly valued AI startups providing AI customer support solutions. Its competitors include giants like Salesforce and startups like Sierra, helmed by OpenAI board chairman and former Salesforce co-CEO Bret Taylor. In October, Sierra raised $175 million in a funding round giving it a $4.5 billion valuation. Live Events Since OpenAI's ChatGPT burst on the scene, investor interest in funding AI technology has gradually shifted from expensive foundation models to applications that generate steady revenue. Discover the stories of your interest Blockchain 5 Stories Cyber-safety 7 Stories Fintech 9 Stories E-comm 9 Stories ML 8 Stories Edtech 6 Stories Decagon serves clients such as Hertz, Duolingo, Eventbrite and Chime . The company will use its funding to grow the team and sell into more enterprises, its CEO Jesse Zhang told Reuters. Financial services company Chime saw a 60% reduction in contact center costs from using Decagon and a doubling of its net promoter score, a measure of customer satisfaction, Zhang said. "When AI can take action and solve things, customers can get what they want much faster and more consistently," he said. The company provides both text-based AI customer support solutions like chat and email as well as AI voice agents that are capable of end-to-end customer support calls. Decagon's software tools also allow companies to create their own AI customer support solutions, Zhang said.
Business Wire
23-06-2025
- Business
- Business Wire
Decagon Raises $131M at $1.5B Valuation to Deliver Concierge Customer Experience with AI Agents
SAN FRANCISCO--(BUSINESS WIRE)-- Decagon, the leader in conversational AI agents for customer experience, today announced $131 million in s eries C funding, pushing its total funding to $231 million just one year after emerging from stealth. The round valued the company at $1.5 billion and drew 5x more investor demand than capacity, underscoring Decagon's momentum and market leadership. The round is co-led by Accel and Andreessen Horowitz (Growth Fund), with participation from existing investors A*, Bain Capital Ventures, and BOND, and new investors Avra, Forerunner, and Ribbit Capital. 'We're at a defining moment for AI agents, with massive demand specifically in the customer experience sector,' said Sarah Wang, General Partner at a16z Growth. 'Decagon has the technical prowess, focus, and expertise to lead this market, and this latest round is a testament to that.' In an industry crowded with customer support solutions, Decagon stands apart with its product-driven approach: A gent Operating Procedures (AOPs). AOPs empower customer experience operators to design and adjust AI agent behavior in real time using natural language, while technical teams retain full control over the underlying code. This enables brands to rapidly deploy and continuously improve the AI agent experience with Decagon, while maintaining the structure and rigor of code under the surface. Businesses can go live in weeks — not months — without relying on costly professional services. They also gain real-time visibility into agent performance across every channel, allowing teams to quickly identify issues, experiment safely, and continuously improve the end-user experience. As a result, Decagon's AI agents empower leading brands like Hertz, Eventbrite, Duolingo, Oura, Bilt, and Notion to deliver intelligent, high-quality customer experience at scale. 'At Hertz, we're focused on leveraging technology that delivers a more seamless experience for our customers,' said Vikram Rajagopalan, Vice President of Customer Experience at Hertz. 'Our partnership with Decagon has taken us from idea to impact without sacrificing control, visibility, or enterprise standards. Its AI agents are flexible, reliable, and built for scale, which is enabling more personalized interactions and helping transform how we serve our customers." 'Decagon's relentless focus on customer outcomes and differentiated approach to human-agent collaboration make them a breakout leader in AI agents for customer experience,' said Ivan Zhou, Partner at Accel. 'They've become the trusted AI partner for leading enterprises like Hertz, and are accelerating the way every company engages their customers with AI." Decagon works across channels to meet customers where they are — whether that's chat, email, voice, or SMS. With a centralized intelligence layer at its core, Decagon lets companies define workflows, knowledge, and brand voice once and apply them across every channel. This unified approach enables Decagon to handle complex tasks like refunds, identity verification, and escalations with precision and consistency, regardless of a customer's preferred channel. 'We've always believed that success comes from matching execution with the right market,' said Jesse Zhang, Co-founder and CEO of Decagon. 'Brands see the massive opportunity AI agents bring to customer experience, and they want a partner who can help them capture that opportunity. This funding reflects the very real, growing demand for what Decagon delivers.' This latest funding round comes after a period of rapid growth for Decagon. Over the past year, the company grew from zero to eight figures in annual recurring revenue (ARR) and more than quadrupled its customer base. Today, Decagon's platform powers faster, smarter customer service for 10s of millions of end-users across global brands. In April, the company debuted on the Forbes AI 50 list. This fresh funding will fuel Decagon's push to scale its product and team in response to surging market demand. With customers already seeing outsized impact, the company is focused on accelerating innovation and seizing this market-defining moment. For more information, see here. About Decagon Decagon is the leading conversational AI platform empowering brands to deliver concierge customer experience with AI agents. Combining the power of natural language with the precision of code, Decagon's Agent Operating Procedures (AOPs) enable enterprises to build, optimize, and scale AI agents for secure, reliable, always-on customer service. Whether resolving issues or proactively helping customers discover greater value, Decagon builds meaningful connections between brands and customers that are authentic, intelligent, and truly satisfying—redefining what customer experience should be. For more information, visit
Reuters
23-06-2025
- Business
- Reuters
Customer service AI startup Decagon raises $131 million
SAN FRANCISCO, June 23 (Reuters) - Decagon, a startup providing customer service solutions powered by artificial intelligence, said on Monday it had raised $131 million in a funding round that valued it at $1.5 billion. The San Francisco company's Series C round was led by venture capital firms Accel and Andreessen Horowitz, with existing investors A*, Bain Capital Ventures and BOND participating. Avra, Forerunner and Ribbit Capital also took part in the round. The fundraise comes less than a year after a Series B round, when it raised $65 million at a $650 million valuation. The funding establishes Decagon as one of the most highly valued AI startups providing AI customer support solutions. Its competitors include giants like Salesforce (CRM.N), opens new tab and startups like Sierra, helmed by OpenAI board chairman and former Salesforce co-CEO Bret Taylor. In October, Sierra raised $175 million in a funding round giving it a $4.5 billion valuation. Since OpenAI's ChatGPT burst on the scene, investor interest in funding AI technology has gradually shifted from expensive foundation models to applications that generate steady revenue. Decagon serves clients such as Hertz, Duolingo (DUOL.O), opens new tab, Eventbrite (EB.N), opens new tab and Chime (CHYM.O), opens new tab. The company will use its funding to grow the team and sell into more enterprises, its CEO Jesse Zhang told Reuters. Financial services company Chime saw a 60% reduction in contact center costs from using Decagon and a doubling of its net promoter score, a measure of customer satisfaction, Zhang said. "When AI can take action and solve things, customers can get what they want much faster and more consistently," he said. The company provides both text-based AI customer support solutions like chat and email as well as AI voice agents that are capable of end-to-end customer support calls. Decagon's software tools also allow companies to create their own AI customer support solutions, Zhang said.
Yahoo
23-06-2025
- Business
- Yahoo
Customer service AI startup Decagon raises $131 million
By Anna Tong SAN FRANCISCO (Reuters) -Decagon, a startup providing customer service solutions powered by artificial intelligence, said on Monday it had raised $131 million in a funding round that valued it at $1.5 billion. The San Francisco company's Series C round was led by venture capital firms Accel and Andreessen Horowitz, with existing investors A*, Bain Capital Ventures and BOND participating. Avra, Forerunner and Ribbit Capital also took part in the round. The fundraise comes less than a year after a Series B round, when it raised $65 million at a $650 million valuation. The funding establishes Decagon as one of the most highly valued AI startups providing AI customer support solutions. Its competitors include giants like Salesforce and startups like Sierra, helmed by OpenAI board chairman and former Salesforce co-CEO Bret Taylor. In October, Sierra raised $175 million in a funding round giving it a $4.5 billion valuation. Since OpenAI's ChatGPT burst on the scene, investor interest in funding AI technology has gradually shifted from expensive foundation models to applications that generate steady revenue. Decagon serves clients such as Hertz, Duolingo, Eventbrite and Chime. The company will use its funding to grow the team and sell into more enterprises, its CEO Jesse Zhang told Reuters. Financial services company Chime saw a 60% reduction in contact center costs from using Decagon and a doubling of its net promoter score, a measure of customer satisfaction, Zhang said. "When AI can take action and solve things, customers can get what they want much faster and more consistently," he said. The company provides both text-based AI customer support solutions like chat and email as well as AI voice agents that are capable of end-to-end customer support calls. Decagon's software tools also allow companies to create their own AI customer support solutions, Zhang said. Error in retrieving data Sign in to access your portfolio Error in retrieving data Error in retrieving data Error in retrieving data Error in retrieving data
