Latest news with #DelhiMitraApp
India Today
2 days ago
- Health
- India Today
Delhi government raises nursing interns' stipend from Rs 500 to Rs 13,150
Delhi Chief Minister Rekha Gupta on Tuesday announced that the Cabinet has approved a significant hike in the monthly stipend for nursing interns from the earlier Rs 500 to Rs 13, the revision as 'long overdue,' the Chief Minister said the increase would not only ease financial pressures on nursing students but also serve as an acknowledgement of their vital contribution to the healthcare enhanced stipend will be implemented with immediate effect and will benefit all eligible nursing interns during the course of their training. This step brings recognition to the commitment of nursing professionals, aligning Delhi with the benchmarks set by the central government,' Ms. Gupta said. In the same meeting, the Cabinet also gave the green signal to the launch of the Delhi Mitra App-- Public Grievance Redress System, a unified digital platform designed to address citizens' complaints across various departments and agencies.- EndsMust Watch
New Indian Express
2 days ago
- Politics
- New Indian Express
App to register public woes gets Delhi cabinet nod
NEW DELHI: Aiming to address citizens' problems more effectively, the Cabinet on Tuesday approved the launch of a single platform – the 'Delhi Mitra App – Public Grievance Redressal System' – to manage and resolve all public grievances. Chief Minister Rekha Gupta said the initiative marks a milestone in promoting transparency, accountability, and time-bound service delivery in governance. A key feature of the app is its unified approach: complaints related to the Delhi government, Delhi Police, municipal corporations, and other departments will be addressed on one platform. It has been designed to ensure that every grievance is resolved without exception. Gupta said the digitalisation of grievance redressal will enable monitoring at every stage, with senior officials tracking each case until its resolution. The 'Delhi Mitra' system reflects the principles of 'minimum government, maximum governance' and good governance, she added. Citizens will be able to lodge complaints through four simple channels under this single online window: a web portal, a mobile application (available on iOS and Android), WhatsApp, and a call centre. Handwritten complaints will also be digitised and uploaded to the system. These grievances can be submitted to the Chief Minister's office, Cabinet Ministers, MLAs, the Chief Secretary, and departmental offices. Access will be provided via mobile OTP verification. Comprehensive feedback will be shared for every complaint. If a citizen is dissatisfied with the resolution, negative feedback will automatically escalate the matter to higher authorities. A third opportunity for review will also be available. In addition, citizens will receive SMS alerts at every stage, keeping them updated about the progress of their complaint. To enhance accountability, all grievance redressal officers will meet citizens in person every Wednesday, between 10 am and 12 noon, without prior appointments. Emphasising that the initiative is not just an administrative measure but a step towards making citizens' lives easier, the CM said, 'Promoting 'Ease of Living' is a firm commitment of my government, and the 'Delhi Mitra' app is a significant step in this direction.'
Hindustan Times
2 days ago
- Business
- Hindustan Times
Delhi government plans umbrella app for civic problems
The Delhi cabinet on Tuesday approved the launch of a single integrated grievance redressal system as the 'Delhi Mitra App', which will serve as a common platform for complaints related to all city agencies, including the Delhi government, Delhi Police, municipal corporations, NDMC, Delhi Cantonment Board, and other bodies, senior officials said. CM Gupta said the aim was to resolve issues in a 'simple, convenient, and timely' manner. (Hindustan Times) The new system, cleared at a cabinet meeting chaired by chief minister Rekha Gupta, will be rolled out within the next two months. The government said the existing Public Grievance Monitoring System (PGMS) will be merged into the new platform, ensuring that all mechanisms for complaint registration and redressal are brought under one system. Importantly, the new system will allow cases to be monitored directly by senior officials, including the chief minister's office, cabinet ministers, MLAs, and the chief secretary. CM Gupta said the aim was to resolve issues in a 'simple, convenient, and timely' manner. 'The digitisation of grievance redressal will allow monitoring at every stage, with senior officials tracking each case until resolution. Our administration is seeking not just paperwork but genuine solutions. Citizens will now be able to lodge grievances through four easy channels under this single online window,' she said. Common channel Under the new redressal system, four channels will be available to complainants: a web portal, a mobile application (on iOS and Android), WhatsApp, and a call centre. Handwritten complaints submitted at offices will also be digitised and uploaded into the platform, a senior official said. Citizens will be able to log in using mobile OTP verification and will receive SMS alerts at each stage of the process. In addition, all grievance redressal officers will hold in-person meetings with citizens every Wednesday between 10am and 12 noon without prior appointment, to resolve issues directly. The cabinet also approved a feedback mechanism to ensure accountability. If a citizen is dissatisfied with the resolution and submits negative feedback, the matter will automatically escalate to a higher authority. If dissatisfaction persists, a third level of review will be provided. 'A comprehensive feedback loop will be built into every complaint,' an official, who asked to remain anonymous, said. Calling the initiative a reflection of her government's 'citizen-first' philosophy, CM Gupta added: 'The Delhi Mitra app is more than a technological measure; it is a step toward making citizens' lives easier. Every citizen can be confident that their concerns will be heard and addressed promptly.' Multiple helplines Currently, Delhi residents face a confusing web of grievance mechanisms. While the Delhi PGMS system serves as an umbrella online platform, most departments and agencies continue to run their own complaint channels. For example, the Municipal Corporation of Delhi (MCD) allows complaints through its centralised helpline 155305, WhatsApp number 9643096430, and the MCD 311 mobile app, along with zonal helplines. The Public Works Department (PWD) accepts complaints at toll-free number 1908, landline 011-23490323, and via WhatsApp on 8130188222, as per its flood control order. Similarly, the Delhi Jal Board (DJB) operates the 1916 helpline for sewage-related issues. For NDMC residents, complaints -- particularly during the monsoon -- can be lodged at 1533 or via the NDMC 311 mobile app. On May 6, the government had announced that a single monsoon-related helpline would be operational through the 311 number. However, the number remained inactive even after the official onset of the monsoon earlier this week. Experts said the new system is designed to overcome precisely these gaps. By unifying all helplines and portals into one platform, citizens will no longer need to navigate multiple numbers or apps depending on the department. However, reasidents are doubtful if the portal will actually make a difference in effect. Ashok Bhasin, head of the North Delhi Residents' Welfare Federation, said that PGMS was also launched with similar promises but in the end these projects become publicity events. 'Even within one department, for instance MCD, citizens keep getting tossed from one section to other section. How will all departments come on single window? When we file a complaint, only an acknowledgement mail is received but no further action is taken. I have 27 such pending complaints. The whole system will need a lot of effort for overhaul.'
The Hindu
2 days ago
- Health
- The Hindu
Stipend of nursing interns hiked to ₹13,510
New Delhi Chief Minister Rekha Gupta on Tuesday announced that the Delhi Cabinet has approved a proposal to raise the monthly stipend of nursing interns from ₹500 to ₹13,150. Calling the move 'long overdue', Ms. Gupta said the decision would not only provide financial support but also ensure that nursing interns feel their work is acknowledged by the government. 'This hike will take effect immediately and apply to all eligible nursing interns for the duration of their internship. The dedication and service of nursing professionals will now be formally recognised in line with standards set by the central government,' the Chief Minister said in a statement. The Cabinet also cleared the launch of the 'Delhi Mitra App – Public Grievance Redress System', a one-stop platform to handle complaints related to multiple authorities.
