Latest news with #DeluxeMerchantServices
Business Wire
2 days ago
- Business
- Business Wire
Deluxe Merchant Services Wins National Call Center Award of Distinction for 13th Consecutive Year
MINNEAPOLIS--(BUSINESS WIRE)--Deluxe (NYSE: DLX), a trusted Payments and Data company, has received the 2025 Association of TeleServices International (ATSI) Call Center Award of Distinction, recognizing the exceptional performance of the Deluxe Merchant Services customer care team. This marks the 13th consecutive year Deluxe has earned this national honor. Presented at ATSI's 2025 Annual Conference in Phoenix, AZ, the Award of Distinction is used to evaluate professional call center agents across North America and the UK over a six-month period, with independent judges scoring teams on real-world call scenarios that require complex problem-solving and high-quality customer care. 'Being recognized 13 years in a row by ATSI underscores the extraordinary work of our customer service professionals, who bring skill, patience, and a deep commitment to our clients every day,' said Brian Mahony, President of Merchant Services at Deluxe. 'Customer support is not just a function—it's a strategic advantage that helps drive success for the thousands of businesses we serve.' Deluxe Merchant Services is a complete payment processing solution that supports a wide range of payment methods, simplifies PCI compliance, and ensures a seamless checkout experience. Its U.S.-based support team operates 24/7 via phone, email, and chat, maintaining an industry-leading average tenure of 36 months among front-line agents. On average, the team fields approximately 15,000 calls per month and continues to improve service benchmarks year over year. ATSI's judging panel evaluates call centers on key criteria, including: Customer Relationship Management (CRM) Capabilities Courtesy to Caller Overall Professionalism Use of Proper Call Techniques Response Times Accuracy of Call 'The ATSI Award of Distinction was created to celebrate the agents who handle the most complex and high-stakes calls—those requiring advanced customer care, patience, and problem-solving,' said ATSI President Brianna Burke. 'It's more than a recognition—it's a statement that your team leads with quality, even when the call gets tough.' Now in its 24th year, the ATSI Award of Distinction continues to elevate the standards of the call center industry by measuring sophisticated call-handling practices and rewarding organizations that lead with empathy, skill, and professionalism. About Deluxe Corporation Deluxe, a trusted Payments and Data company, champions business so communities thrive. Our solutions help businesses pay, get paid, and grow. For more than 100 years, Deluxe customers have relied on our solutions and platforms at all stages of their lifecycle, from start-up to maturity. Our powerful scale supports millions of small businesses, thousands of vital financial institutions and hundreds of the world's largest consumer brands, while processing more than $2 trillion in annual payment volume. Our reach, scale and distribution channels position Deluxe to be our customers' most trusted business partner. To learn how we can help your business, visit us at
Business Wire
20-05-2025
- Business
- Business Wire
Deluxe Launches Generative AI Enterprise Platform
MINNEAPOLIS--(BUSINESS WIRE)--Deluxe (NYSE: DLX), a trusted Payments and Data company, today introduced DAX, a new AI-powered assistant designed to help partners make faster decisions and achieve better outcomes. By turning complex data into clear, actionable insights, DAX empowers users to improve daily performance—creating value for both customers and shareholders. Now live within the Deluxe Merchant Services Daily Dashboard, DAX is built on the enterprise platform, which blends artificial intelligence with human expertise, all grounded in privacy, compliance, and responsible AI practices. Powered by natural language processing and trained on pre-approved Deluxe content, DAX provides 24/7, human-like support for common product and portfolio questions. The result is a streamlined user experience and faster, more informed decision-making for partners. 'DAX is more than a chatbot, it's a building block for how we scale AI to enhance service and simplify engagement,' said Yogaraj 'Yogs' Jayaprakasam, SVP and Chief Technology and Digital Officer at Deluxe. 'With we're investing in practical tools that deliver value to our customers while preserving the personal service Deluxe is known for.' Key use cases enabled by DAX include: Merchant Partner Chatbot: Embedded in the Daily Dashboard, DAX offers real-time, self-serve answers backed by curated Deluxe content, with seamless handoff to live agents when needed. Customer Service Agent Assist: An internal tool that provides agents with real-time access to product information and documentation, enabling faster responses and improved customer outcomes. AI-Powered Website Assistant: A digital assistant designed to help customers and interested parties navigate key Deluxe solutions—like Deluxe Payment Exchange+ (DPX+)—enabling faster self-service access to product and usage documentation through conversational, natural language interaction. While tools like DAX improve speed and convenience, live support remains a critical part of the experience. AI assistants are meant to enhance—not replace—the trusted, human service Deluxe partners rely on. recognized with a 2025 CIO 100 award, reflects the enterprise-wide approach to innovation at Deluxe. The platform is designed for reusability, secure integration with Large Language and Foundation Models, and is supported by a Trust Layer that ensures strong cybersecurity, regulatory compliance, and ethical AI outcomes. About Deluxe Deluxe, a Trusted Payments and Data Company, champions business so communities thrive. Our solutions help businesses pay, get paid, and grow. For more than 100 years, Deluxe customers have relied on our solutions and platforms at all stages of their lifecycle, from start-up to maturity. Our powerful scale supports millions of small businesses, thousands of vital financial institutions and hundreds of the world's largest consumer brands, while processing more than $2 trillion in annual payment volume. Our reach, scale and distribution channels position Deluxe to be our customers' most trusted business partner. To learn how we can help your business, visit us at
