Latest news with #DepartingPassengerSurvey
CairoScene
13-03-2025
- CairoScene
Queen Alia Intl. Named ‘Most Enjoyable Airport in the Middle East'
This marks the airport's second time to receive the title, bestowed by the Airports Council International. Queen Alia International Airport (QAIA) has just been awarded the prestigious title of 'Most Enjoyable Airport in the Middle East' for the second consecutive time, further cementing its reputation as a top-tier travel hub. This recognition comes from the Airports Council International (ACI) as part of the 2024 Airport Service Quality (ASQ) survey, which evaluates passenger experiences across various airports worldwide. The award highlights QAIA's commitment to providing seamless and pleasant travel experiences, including efficient wait times, excellent shopping, dining, and entertainment options. As part of its ongoing dedication to continuous improvement, QAIA has implemented an advanced customer experience strategy, introducing innovative initiatives across seven of the programme's eight key areas, including customer understanding, strategy, measurement, process improvement, governance, airport culture, and service design/innovation. This commitment to excellence was first recognized in 2022 when QAIA received the 'Most Enjoyable Airport' title under ACI's primary Departing Passenger Survey programme, which ranks the top 5 per cent of airports in each region. In addition to this prestigious award, the airport has renewed its Level 3 Customer Experience Accreditation, which is valid until February 2026, in an effort to maintain international best practices and industry standards.
Zawya
12-03-2025
- Business
- Zawya
Jordan: QAIA named ‘Most Enjoyable Airport in the Middle East' for second time
AMMAN: Queen Alia International Airport (QAIA) was awarded the "Most Enjoyable Airport in the Middle East" for the second time, reflecting its ongoing commitment to providing an exceptional travel experience. The Airport International Group (AIG) on Tuesday, the Airports Council International (ACI) granted this recognition based on the results of the 2024 Airport Service Quality (ASQ) survey. The ASQ programme is an international initiative that measures and evaluates passengers' airport experiences, the Jordan News Agency, Petra, reported. In addition to this accolade, QAIA renewed its Level 3 Customer Experience Accreditation from ACI until February 2026, highlighting its adherence to international best practices and industry standards. As part of its commitment to continuous improvement, the airport has implemented an advanced customer experience strategy, introducing innovative initiatives across seven of the programme's eight key areas, including customer understanding, strategy, measurement, process improvement, governance, airport culture, and service design/innovation. AIG CEO Nicolas Deviller emphasised that these achievements reflect QAIA's ongoing efforts to enhance passenger experiences and provide a welcoming environment. "Since the opening of the passenger terminal 12 years ago, QAIA has continuously adapted to evolving passenger needs, ensuring it remains a place of comfort and enjoyment where travellers feel at home from the moment they arrive," Deviller said. QAIA first received the "Most Enjoyable Airport" title in 2022 under ACI's primary Departing Passenger Survey programme, which ranks the top 5 per cent of airports in each region. The award recognises excellence in providing a seamless and pleasant travel experience, including shopping, dining, entertainment, and efficient wait times. © Copyright The Jordan Times. All rights reserved. Provided by SyndiGate Media Inc. (
Jordan Times
11-03-2025
- Business
- Jordan Times
QAIA named ‘Most Enjoyable Airport in the Middle East' for second time
By JT - Mar 11,2025 - Last updated at Mar 11,2025 Queen Alia International Airport (QAIA) was awarded the "Most Enjoyable Airport in the Middle East" for the second time (JT file) AMMAN — Queen Alia International Airport (QAIA) was awarded the "Most Enjoyable Airport in the Middle East" for the second time, reflecting its ongoing commitment to providing an exceptional travel experience. The Airport International Group (AIG) on Tuesday, the Airports Council International (ACI) granted this recognition based on the results of the 2024 Airport Service Quality (ASQ) survey. The ASQ programme is an international initiative that measures and evaluates passengers' airport experiences, the Jordan News Agency, Petra, reported. In addition to this accolade, QAIA renewed its Level 3 Customer Experience Accreditation from ACI until February 2026, highlighting its adherence to international best practices and industry standards. As part of its commitment to continuous improvement, the airport has implemented an advanced customer experience strategy, introducing innovative initiatives across seven of the programme's eight key areas, including customer understanding, strategy, measurement, process improvement, governance, airport culture, and service design/innovation. AIG CEO Nicolas Deviller emphasised that these achievements reflect QAIA's ongoing efforts to enhance passenger experiences and provide a welcoming environment. "Since the opening of the passenger terminal 12 years ago, QAIA has continuously adapted to evolving passenger needs, ensuring it remains a place of comfort and enjoyment where travellers feel at home from the moment they arrive," Deviller said. QAIA first received the "Most Enjoyable Airport" title in 2022 under ACI's primary Departing Passenger Survey programme, which ranks the top 5 per cent of airports in each region. The award recognises excellence in providing a seamless and pleasant travel experience, including shopping, dining, entertainment, and efficient wait times.
