Latest news with #DevanshuDhandhal
India Today
a day ago
- Business
- India Today
Man flags Flipkart scam after receiving used MacBook twice, shares unboxing videos
A tech YouTuber has accused Flipkart of enabling a scam after he received a used MacBook Pro - not once, but twice - in sealed Apple boxes from a seller listed on the a post on X, Devanshu Dhandhal shared his experience along with snippets of unboxing videos that he claims prove the products were not said he had ordered a MacBook Pro worth Rs 2.6 lakh from Flipkart, only to receive an old and used model. After reporting the issue, he was sent a 'I immediately requested a replacement, and this time I unboxed the product at the EKart office under CCTV, and again the MacBook had smudges and marks so basically not new (second unboxing video attached below). 2 times. 2 wrong deliveries,' he said in his discussed the matter with Flipkart customer care but the situation remained unresolved.'They offered me a compensation of Rs 13,000, which I rejected. Then Rs 18,000, I rejected again, and finally they offered me 10% which I rejected again,' he Flipkart denied his return request, and Dhandhal settled for a 10% compensation after enduring what he described as a frustrating post, however, went beyond personal grievance as he expressed concern over a 'disturbing' issue. He alleged that the seller, 'Treasure Haul Online,' has been scamming customers for on LinkedIn, Reddit, YouTube, and X have posted about the same seller since 2023,' he said, raising three pressing questions in his post:1. How are fake products getting packed in sealed Apple boxes?2. How is this seller still active despite public complaints from 2023?3. How is this 'Assured' if even Flipkart can't verify what's inside?'This isn't a mistake, it's negligence,' he wrote, calling out Flipkart for enabling fraud on its platform: 'This requires investigation, I am requesting action against the seller and Flipkart.'See the post here:I just got scammed on @Flipkart — not once, but I ordered a 2.6 lakh MacBook Pro and got a used, old model inside a sealed Apple box. We filmed the entire open box delivery, you can see that in first attached video.I immediately requested a replacement, and this Devanshu Dhandhal (@mrtechpedia) June 8, 2025As the post went viral, the official Flipkart support page reacted, saying: 'We'd never want you to get anything but what you ordered and are extremely sorry about this instance. We want to sort this out for you. Please help us with your order details securely, so we can look into this. Awaiting your response.' The post has sparked outrage among social media users and renewed calls for stronger consumer protection in India's e-commerce sector. Several users, however, also advised others to buy electronic items from physical stores Watch
NDTV
2 days ago
- Business
- NDTV
"You Are Enabling Fraud": Tech YouTuber Gets Used MacBook Pro Twice From Flipkart
Mix-ups and misplacements are known to happen when it comes to online product delivery. Recently, tech content creator Devanshu Dhandhal took to X to accuse Flipkart of allowing fraudulent sellers on its platform. According to the post, Mr Dhandhal ordered a Rs 2.6 lakh MacBook Pro from Flipkart but received an old, used model in a sealed Apple box instead. When he requested a replacement and opened the laptop at the EKart office, he was shocked to find another old MacBook. He filmed two videos as evidence, both of which showed that the Apple-sealed boxes contained used MacBooks with visible signs of wear, such as smudges. Mr Dhandhal alleged that the seller had been scamming customers since 2023 and called out Flipkart for not taking adequate action. "I immediately requested a replacement, and this time I unboxed the product at the EKart office under CCTV, and again the MacBook had smudges and marks so not new (second unboxing video attached below). 2 times. 2 wrong deliveries," the tweet read. See the post here: I just got scammed on @Flipkart — not once, but TWICE. So I ordered a ₹2.6 lakh MacBook Pro and got a used, old model inside a sealed Apple box. We filmed the entire open box delivery, you can see that in first attached video. I immediately requested a replacement, and this… — Devanshu Dhandhal (@mrtechpedia) June 8, 2025 Mr Dhandhal then contacted customer support, which initiated a return process. Over two days, the support team offered him compensation of Rs 13,000, which he rejected, followed by Rs 18,000, which he also rejected. Finally, they offered him a 10% compensation, which he again declined. "And after all this negotiation, they rejected the return. So I called them again and I asked for 10% compensation as it was a lot of hassle talking to them. Moreover, I was able to clean the marks, but the laptop was not new in the first place," he added. The post accused Flipkart of negligence, stating that the platform was enabling fraud. "This requires investigation, I am requesting action against the seller and Flipkart," he wrote. One user wrote, "I fail to understand why people buy Rs 2.6 L products online? Moral of the story - Get it from an Apple Store / Authorised Dealer." Another commented, "Flipkart has lost its reputation, been years since I've ordered anything from them. Yes, I'm ready to pay more on Amazon,but at least I don't get scammed." A third said, "The experience of shopping for expensive products physically is fulfilling and worth it, rather than ordering them online." Flipkart responded with an apology and promised to investigate the issue. "We'd never want you to get anything but what you ordered, and we are extremely sorry about this instance. We want to sort this out for you. Please help us with your order details securely, so we can look into this. Awaiting your response,'' the company replied.
Indian Express
2 days ago
- Business
- Indian Express
Tech YouTuber slams Flipkart after getting used MacBook Pro in sealed box: ‘This isn't a mistake, it's negligence'
Devanshu Dhandhal, a tech YouTuber, recently shared how he had an unpleasant experience with Flipkart, where he was scammed by a seller not once but twice. Revealing details of the incident, Dhandhal called out the seller, who has allegedly been scamming customers since 2023. Dhandhal said it all began when he ordered a MacBook Pro worth Rs 2.6 lakh from Flipkart. However, he reportedly received an old and used model in a sealed Apple box. He requested a replacement and unboxed the laptop at the EKart office, and was shocked to receive an old MacBook again, he said. 'I immediately requested a replacement, and this time I unboxed the product at the EKart office under CCTV, and again the MacBook had smudges and marks so basically not new (second unboxing video attached below). 2 times. 2 wrong deliveries,' he wrote on X. Dhandhal said he reached out to customer support, which initiated a return and offered him compensation of Rs 13,000 and Rs 18,000 when he rejected the offer. 'After a discussion with customer care they started a return and then after 2 days they called me and offered me a compensation of 13K which I rejected, then 18K I rejected again and finally they offered me 10% which I rejected again,' he shared. The YouTuber claimed that Flipkart rejected the return after the negotiation. 'And after all this negotiation they rejected the return. So I called them again and I asked for 10% compensation as it was a lot of hassle by talking to them. And moreover, I was able to clean the marks but the laptop was not new in the first place,' Dhandhal said. He also claimed that the seller has been scamming customers for years. 'Users on LinkedIn, Reddit, YouTube, and X have posted about the same seller since 2023,' he wrote. See the post here: I just got scammed on @Flipkart — not once, but TWICE. So I ordered a ₹2.6 lakh MacBook Pro and got a used, old model inside a sealed Apple box. We filmed the entire open box delivery, you can see that in first attached video. I immediately requested a replacement, and this… — Devanshu Dhandhal (@mrtechpedia) June 8, 2025 Tagging Flipkart, Dhandhal said, '…this isn't a mistake, it's negligence. You are enabling fraud through your platform.' Soon after the post came to light, Flipkart issued an apology and promised to look into the matter. 'We'd never want you to get anything but what you ordered and are extremely sorry about this instance. We want to sort this out for you. Please help us with your order details securely, so we can look into this. Awaiting your response,' the company responded.
