Tech YouTuber slams Flipkart after getting used MacBook Pro in sealed box: ‘This isn't a mistake, it's negligence'
Devanshu Dhandhal, a tech YouTuber, recently shared how he had an unpleasant experience with Flipkart, where he was scammed by a seller not once but twice. Revealing details of the incident, Dhandhal called out the seller, who has allegedly been scamming customers since 2023.
Dhandhal said it all began when he ordered a MacBook Pro worth Rs 2.6 lakh from Flipkart. However, he reportedly received an old and used model in a sealed Apple box. He requested a replacement and unboxed the laptop at the EKart office, and was shocked to receive an old MacBook again, he said.
'I immediately requested a replacement, and this time I unboxed the product at the EKart office under CCTV, and again the MacBook had smudges and marks so basically not new (second unboxing video attached below). 2 times. 2 wrong deliveries,' he wrote on X.
Dhandhal said he reached out to customer support, which initiated a return and offered him compensation of Rs 13,000 and Rs 18,000 when he rejected the offer. 'After a discussion with customer care they started a return and then after 2 days they called me and offered me a compensation of 13K which I rejected, then 18K I rejected again and finally they offered me 10% which I rejected again,' he shared.
The YouTuber claimed that Flipkart rejected the return after the negotiation. 'And after all this negotiation they rejected the return. So I called them again and I asked for 10% compensation as it was a lot of hassle by talking to them. And moreover, I was able to clean the marks but the laptop was not new in the first place,' Dhandhal said.
He also claimed that the seller has been scamming customers for years. 'Users on LinkedIn, Reddit, YouTube, and X have posted about the same seller since 2023,' he wrote.
See the post here:
I just got scammed on @Flipkart — not once, but TWICE.
So I ordered a ₹2.6 lakh MacBook Pro and got a used, old model inside a sealed Apple box. We filmed the entire open box delivery, you can see that in first attached video.
I immediately requested a replacement, and this… pic.twitter.com/e4Vfr5wqv9
— Devanshu Dhandhal (@mrtechpedia) June 8, 2025
Tagging Flipkart, Dhandhal said, '…this isn't a mistake, it's negligence. You are enabling fraud through your platform.'
Soon after the post came to light, Flipkart issued an apology and promised to look into the matter. 'We'd never want you to get anything but what you ordered and are extremely sorry about this instance. We want to sort this out for you. Please help us with your order details securely, so we can look into this. Awaiting your response,' the company responded.
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