Latest news with #DigitalBanker
TimesLIVE
01-07-2025
- Business
- TimesLIVE
Nedbank: SA's Best SME Bank for fourth consecutive year
After a series of international award wins in 2024, Nedbank has once again reinforced its position as a leading bank for small and medium enterprises (SMEs). This year it has secured international recognition as the Best Bank for SMEs by several awards, including the Global Finance Magazine Awards 2025, Digital Banker, Global SME Banking Innovation Awards 2025, and, for the fourth consecutive year, the Asian Banker, Global Middle East and Africa Awards. 'These international awards affirm Nedbank's unwavering focus on delivering a compelling value proposition for SMEs, offering tailored banking solutions, expert guidance, and seamless digital experiences designed to help businesses thrive,' says Alan Shannon, executive: Small Business at Nedbank. 'More than just banking, we see SMEs as the backbone of our economy, and we are dedicated to fostering their growth for the broader benefit of our country's economy. These accolades reinforce our purpose of using our financial expertise to do good by enabling small businesses to scale, create jobs, and contribute meaningfully to economic development.' These accolades reinforce our purpose of using our financial expertise to do good by enabling small businesses to scale, create jobs, and contribute meaningfully to economic development. Alan Shannon, executive: Small Business at Nedbank The Asian Banker runs the most prestigious awards programmes in the industry, covering the full spectrum of topics and areas that constitute the financial services through a rigorous, independent evaluation process. The Global Finance Magazine Awards programme recognises and celebrates excellence within the global financial industry based on a variety of criteria, including financial performance, innovation, and customer service. It covers diverse areas such as banking, corporate finance, and private banking. The Digital Banker Global SME Banking Innovation Awards are the first of their kind. The assessment programme is designed to honour and celebrate the world's pre-eminent SME banking players. SME banks must demonstrate capabilities and competencies that are unmatched and transformative, redefining models of customer engagement with SMEs and providing a cutting-edge product portfolio and solution sets to empower SME growth. In 2024, Nedbank's small business bankers supported 317,000 clients across all industries, assisting with their transactional, payment, investment, and financing needs. The bank also offers specialised services to the medical, franchising, and agricultural sectors. Having facilitated R5.4bn in asset payouts for small business development during the year, the bank has leveraged its nationwide footprint to make world-class banking solutions accessible to businesses across SA — from urban hubs to rural towns. 'Our Small Business Services offering includes a comprehensive suite of financial solutions designed to meet the unique needs of entrepreneurs at every stage of their journey,' says Shannon. 'Whether you're starting out, expanding, or managing day-to-day operations, our dedicated small-business bankers are here to provide expert guidance and support. We remain committed to supporting small businesses so that they can keep their doors open and thrive.'
Cision Canada
09-06-2025
- Business
- Cision Canada
CIBC's AI-powered voice assistant recognized with an award from The Digital Banker Français
Annual awards highlight financial service providers delivering a superior customer experience TORONTO, June 9, 2025 /CNW/ - CIBC has won the 2025 Digital CX Award for Best Use of AI for Customer Experience from The Digital Banker, recognizing the bank's innovative AI-powered voice assistant. The Digital Banker Awards recognize excellence in customer experience across the financial services landscape and strive to provide unbiased and objective benchmarks for the global industry, highlighting financial service providers that deliver a superior and consistent customer experience. "This award recognizes CIBC's continued commitment to leveraging innovation to do more for our clients and resolve their inquiries faster, as we continue to focus on delivering an excellent client experience," said Jane Yuen, Head of Enterprise Channels, CIBC. "With our voice assistant that understands natural conversation, we can solve straightforward inquiries quickly, and for more complex queries, connect the client with the team member who is best equipped to help them address their need." As a result, more clients are now able to digitally self-serve through voice assistant. And when they need to speak with a live agent, voice assistant gets them to the right person faster. This has streamlined interactions and created a more seamless, client-centric experience. CIBC's voice assistant is the latest innovation in the bank's use of AI to deliver on its client-focused strategy. Last year the bank announced Knowledge Central, used by frontline team members to get answers to questions, help serve clients and ensure a positive experience. About CIBC CIBC is a leading North American financial institution with 14 million personal banking, business, public sector and institutional clients. Across Personal and Business Banking, Commercial Banking and Wealth Management, and Capital Markets and Direct Financial Services businesses, CIBC offers a full range of advice, solutions and services through its leading digital banking network, and locations across Canada, in the United States and around the world. Ongoing news releases and more information about CIBC can be found at
