Latest news with #DigitalGovernmentAuthority
Argaam
6 days ago
- Business
- Argaam
DGA announces results of 2025 Digital Experience Maturity Index
The Digital Government Authority (DGA) announced the results of the 2025 Digital Experience Maturity Index, which reached 86.71%, classified as an Advanced level. The index recorded growth compared to 2024, with the number of participating beneficiaries rising to over 374,000. The scope of the assessment also expanded to include 50 platforms, up from 39 platforms in the previous year, as shown in the table below:
Zawya
6 days ago
- Business
- Zawya
Saudi Arabia's digital experience maturity index reaches 86.7% in 2025
RIYADH — Saudi Arabia's Digital Government Authority has announced that the 2025 Digital Experience Maturity Index reached 86.71%, placing the Kingdom at an 'advanced' level in its ongoing digital transformation. The result comes after a comprehensive evaluation of 50 digital platforms across four main dimensions and 20 detailed criteria, covering user satisfaction, interface quality, complaint handling, and the use of advanced technologies. According to DGA Governor Eng. Ahmed Al-Suwayan, the findings reflect the strong commitment of government entities to enhancing service delivery and public satisfaction through accessible, seamless, and effective digital platforms. The index also recorded an increase in public engagement, with more than 374,000 users participating in this year's evaluation — up from the previous year — underscoring growing public trust and interaction with digital government services. Among the evaluated platforms, several stood out with scores above 90%, including Absher (93.95%), the Zakat, Tax and Customs Authority's platform (93.25%), Tawakkalna (91.89%), Etimad (91.43%), and Qiwa (91.06%). Other notable platforms included Ehsan, the Ministry of Tourism portal, the GOSI platform, Sehhaty, and Sanea'i, all of which earned 'advanced' status for their digital service quality and usability. This year's index also introduced a new sub-measure focused on digital inclusivity, which achieved a score of 75.3% at an 'empowered' level, signaling the government's growing attention to ensuring all segments of society — including people with disabilities and the elderly — can independently access and benefit from digital services. The DGA noted that the Kingdom continues to improve its index methodology annually, ensuring it remains aligned with global digital trends. In 2024, Saudi Arabia ranked first regionally in ESCWA's eGovernment and mGovernment Maturity Index and placed fourth globally and second among G20 countries in the UN's Digital Services Index. © Copyright 2022 The Saudi Gazette. All Rights Reserved. Provided by SyndiGate Media Inc. (
Saudi Gazette
6 days ago
- Business
- Saudi Gazette
Saudi Arabia's digital experience maturity index reaches 86.7% in 2025
Saudi Gazette report RIYADH — Saudi Arabia's Digital Government Authority has announced that the 2025 Digital Experience Maturity Index reached 86.71%, placing the Kingdom at an 'advanced' level in its ongoing digital transformation. The result comes after a comprehensive evaluation of 50 digital platforms across four main dimensions and 20 detailed criteria, covering user satisfaction, interface quality, complaint handling, and the use of advanced technologies. According to DGA Governor Eng. Ahmed Al-Suwayan, the findings reflect the strong commitment of government entities to enhancing service delivery and public satisfaction through accessible, seamless, and effective digital platforms. The index also recorded an increase in public engagement, with more than 374,000 users participating in this year's evaluation — up from the previous year — underscoring growing public trust and interaction with digital government services. Among the evaluated platforms, several stood out with scores above 90%, including Absher (93.95%), the Zakat, Tax and Customs Authority's platform (93.25%), Tawakkalna (91.89%), Etimad (91.43%), and Qiwa (91.06%). Other notable platforms included Ehsan, the Ministry of Tourism portal, the GOSI platform, Sehhaty, and Sanea'i, all of which earned 'advanced' status for their digital service quality and usability. This year's index also introduced a new sub-measure focused on digital inclusivity, which achieved a score of 75.3% at an 'empowered' level, signaling the government's growing attention to ensuring all segments of society — including people with disabilities and the elderly — can independently access and benefit from digital services. The DGA noted that the Kingdom continues to improve its index methodology annually, ensuring it remains aligned with global digital trends. In 2024, Saudi Arabia ranked first regionally in ESCWA's eGovernment and mGovernment Maturity Index and placed fourth globally and second among G20 countries in the UN's Digital Services Index.
Gulf Insider
21-07-2025
- Business
- Gulf Insider
Saudi Arabia Shuts 267 Digital Platforms To Boost Unified Government Services
Saudi Arabia's Digital Government Authority (DGA) has announced the closure and integration of 267 digital platforms across various government sectors as part of ongoing efforts to enhance user experience and increase digital efficiency. The move reflects a broader commitment to improving the quality of government digital services and ensuring platform integration in line with Saudi Arabia's strategic digital transformation goals. According to a statement from the DGA, the closures come under a regulatory framework that includes new governance standards, the adoption of shared technical resources such as the National Single Sign-On system, e-payment gateways, and the Government Integration Channel. All platforms are also required to adhere to the unified design code known as the 'Platform Code,' enabling streamlined and effective digital services. The initiative is part of the 'Inclusive Government' program launched in 2022, which has reduced the number of government digital platforms from 817 to 550 as of the end of H1 2025. The program aims to optimize government resource usage and deliver more efficient and user-centered digital services, supporting the Kingdom's broader digital transformation and improving public satisfaction. The DGA emphasized the importance of collaboration among government entities in developing and managing domains and digital platforms. Central to the strategy is the national app 'Tawakkalna,' operated by the Saudi Data and Artificial Intelligence Authority (SDAIA), which is being positioned as the primary gateway for accessing unified government services. The authority reaffirmed its commitment to building an integrated digital ecosystem that enhances the performance of digital platforms and elevates the Kingdom's position in global digital government indicators.
Saudi Gazette
21-07-2025
- Business
- Saudi Gazette
Saudi Arabia shuts 267 digital platforms to boost unified government services
Saudi Gazette report RIYADH — Saudi Arabia's Digital Government Authority (DGA) has announced the closure and integration of 267 digital platforms across various government sectors as part of ongoing efforts to enhance user experience and increase digital efficiency. The move reflects a broader commitment to improving the quality of government digital services and ensuring platform integration in line with Saudi Arabia's strategic digital transformation goals. According to a statement from the DGA, the closures come under a regulatory framework that includes new governance standards, the adoption of shared technical resources such as the National Single Sign-On system, e-payment gateways, and the Government Integration Channel. All platforms are also required to adhere to the unified design code known as the 'Platform Code,' enabling streamlined and effective digital services. The initiative is part of the 'Inclusive Government' program launched in 2022, which has reduced the number of government digital platforms from 817 to 550 as of the end of H1 2025. The program aims to optimize government resource usage and deliver more efficient and user-centered digital services, supporting the Kingdom's broader digital transformation and improving public satisfaction. The DGA emphasized the importance of collaboration among government entities in developing and managing domains and digital platforms. Central to the strategy is the national app "Tawakkalna," operated by the Saudi Data and Artificial Intelligence Authority (SDAIA), which is being positioned as the primary gateway for accessing unified government services. The authority reaffirmed its commitment to building an integrated digital ecosystem that enhances the performance of digital platforms and elevates the Kingdom's position in global digital government indicators.
