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Saudi Gazette
06-08-2025
- Business
- Saudi Gazette
Saudi Arabia's digital experience maturity index reaches 86.7% in 2025
Saudi Gazette report RIYADH — Saudi Arabia's Digital Government Authority has announced that the 2025 Digital Experience Maturity Index reached 86.71%, placing the Kingdom at an 'advanced' level in its ongoing digital transformation. The result comes after a comprehensive evaluation of 50 digital platforms across four main dimensions and 20 detailed criteria, covering user satisfaction, interface quality, complaint handling, and the use of advanced technologies. According to DGA Governor Eng. Ahmed Al-Suwayan, the findings reflect the strong commitment of government entities to enhancing service delivery and public satisfaction through accessible, seamless, and effective digital platforms. The index also recorded an increase in public engagement, with more than 374,000 users participating in this year's evaluation — up from the previous year — underscoring growing public trust and interaction with digital government services. Among the evaluated platforms, several stood out with scores above 90%, including Absher (93.95%), the Zakat, Tax and Customs Authority's platform (93.25%), Tawakkalna (91.89%), Etimad (91.43%), and Qiwa (91.06%). Other notable platforms included Ehsan, the Ministry of Tourism portal, the GOSI platform, Sehhaty, and Sanea'i, all of which earned 'advanced' status for their digital service quality and usability. This year's index also introduced a new sub-measure focused on digital inclusivity, which achieved a score of 75.3% at an 'empowered' level, signaling the government's growing attention to ensuring all segments of society — including people with disabilities and the elderly — can independently access and benefit from digital services. The DGA noted that the Kingdom continues to improve its index methodology annually, ensuring it remains aligned with global digital trends. In 2024, Saudi Arabia ranked first regionally in ESCWA's eGovernment and mGovernment Maturity Index and placed fourth globally and second among G20 countries in the UN's Digital Services Index.
Bahrain News Gazette
06-05-2025
- Business
- Bahrain News Gazette
Saudi Arabia Tops MENA Region in E-Government Services in 2024
Riyadh: The Kingdom of Saudi Arabia ranked first among Middle East and North African countries in the 2024 Government Electronic and Mobile Services Maturity Index, issued by the United Nations Economic and Social Commission for Western Asia (ESCWA), achieving the top position for the third consecutive time with an overall maturity rate of 96%. According to Bahrain News Agency, the index reflects the strong support of the Saudi leadership for the digital government ecosystem. Ahmed bin Mohammed Al Suwaiyan, Governor of the Digital Government Authority, emphasised that integration among government entities, the use of artificial intelligence and emerging technologies contributed to advancing the Kingdom's global position and enhancing the beneficiary experience. Since 2020, Saudi Arabia has made notable progress, rising from fourth place to second in 2021 and leading the index in 2022, 2023, and 2024, driven by advancements in digital services in the health and education sectors. These included digital prescriptions, appointment bookings, telehealth services, and remote learning platforms, which improved service quality and beneficiary satisfaction. The Kingdom outperformed 16 countries in the index, which assessed the maturity of 100 government services delivered via electronic portals and smart applications. Saudi Arabia scored 99% in service availability and development, 93% in service usage and beneficiary satisfaction, and 99% in public outreach. Saudi Arabia advanced 25 places in the 2024 United Nations E-Government Development Index, becoming one of the world's leading countries. It ranked fourth globally and first regionally in the Digital Services Index, and seventh globally in the E-Participation Index.
