Latest news with #DirectorateGeneralofConsumerProtection
Observer
26-07-2025
- Observer
CPA raids unlicensed furniture manufacturer
The enforcement officers at the Directorate General of Consumer Protection (CPA) in North Al Batinah Governorate seized a group of expatriate workers engaged in manufacturing and upholstering furniture in the Wilayat of Suhar, in an environment lacking the minimum health standards. This comes within the framework of the Directorate's ongoing efforts to monitor markets in a manner that ensures the protection of consumers' rights, health, and safety. During the inspection rounds, officers observed that expatriate workers were manufacturing and upholstering furniture in an unlicensed location. Accordingly, a task force was formed from the enforcement specialists at the Directorate to investigate the matter, and it was confirmed that the workers were indeed carrying out furniture manufacturing and upholstery in an unauthorized place. This act constitutes a violation of the Consumer Protection Law due to the unlimited risks it poses to the health and safety of consumers. As per Article 3 of the Consumer Protection Law, which states: 'It is prohibited to trade in any goods or provide any services before meeting all health and safety requirements and obtaining the necessary licenses or approvals from the competent authority.' It also violates Article (19) of the Executive Regulations of the Consumer Protection Law, which stipulates: 'The provider is prohibited from deceiving or attempting to deceive the consumer by any means regarding the truth, nature, type, source, composition, benefit, or elements of any commodity or service.' Accordingly, the judicial control officers proceeded to take the necessary legal measures in this regard. The Consumer Protection Authority affirms that such practices are violations of the Consumer Protection Law and its Executive Regulations and pose a direct threat to consumer health and safety. The Authority urges everyone to report any violations through the approved official channels.
Muscat Daily
01-06-2025
- Automotive
- Muscat Daily
Consumer authority recovers over RO7,800 in vehicle shipping dispute
Muscat – The Directorate General of Consumer Protection in North Batinah has successfully mediated a settlement between a consumer and a shipping and customs clearance company, resulting in the recovery of over RO7,800 for the consumer. The case involved a complaint filed by a consumer who had contracted the company to purchase and ship a vehicle from the United States to Oman. Despite paying all agreed amounts, the company delayed delivery of the vehicle by a month after it had arrived at Sohar Port. This delay led to the accumulation of additional customs fees, which the company then demanded from the consumer – despite no such clause being included in their agreement. Following the complaint, the directorate launched an investigation and initiated administrative procedures. The inquiry confirmed the company's failure to deliver the vehicle on time, in violation of contractual terms. After negotiations, the company agreed to compensate the consumer. The authority emphasised that such efforts are part of its ongoing commitment to protecting consumer rights and ensuring providers adhere to contractual obligations. It cited Article 19, Clause 5 of the executive regulations of the Consumer Protection Law (Royal Decree No. 66/2014), which prohibits providers from delaying delivery of goods or completion of services beyond the agreed time. The Consumer Protection Authority reiterated its call for businesses to comply with the law and uphold their responsibilities, thereby safeguarding the rights of consumers across the sultanate.
