Latest news with #DougThompson
CBS News
07-08-2025
- Automotive
- CBS News
This weekend's Parkway East closure is a preview of a longer closure coming next summer
The full closure of the Parkway East that's happening this weekend will be disruptive to say the least -- but it's just a warmup act for a longer closure that will be taking place next summer. This weekend's closure between the Squirrel Hill Tunnel and the Edgewood/Swissvale exit is a necessary closing, but for planning purposes, it will be invaluable. Even a short disruption of the I-376 can cause headaches for drivers, but 20 hours of a total closing in both directions is going to be more problematic than usual. "Especially during the day on Sunday, there's going to be some delays, without a doubt." said PennDOT District 11 Assistant Executive Doug Thompson. While PennDOT needs to close the highway completely to replace the sign outside of the tunnel that spans all lanes, it's also a chance for crews to take a look at potential future issues. "It's going to be a trial run," Thompson said. "You know, a Saturday evening at 9 p.m. to Monday morning closure. It'll definitely give us a feel for how things will be next July, when we have about a 25 day closure of the Parkway." That's right. 25 days of the complete closure using the same detour route as this weekend, so PennDOT will be watching the detour route intersections carefully. Thompson says they'll be looking at what they can do try and and re-time some traffic lights along the route. "Some signals may need replaced and updated," Thompson said. "So we'll be looking at how some of those intersections function, and you know, to verify that potentially there is some improvements needed there." But it's not just intersections being tested. "We're always looking for potential pinch points and backups and things that maybe we need to make some adjustments on," Thompson said. While PennDOT may need to close down one direction of the Parkway during overnight hours in the future for beam deliveries, Thompson says there aren't expected to be any more full closures until next July for the 25 day closure when the new Commercial Street Bridge is slid into place. Thompson says that PennDOT will also be watching for other non-marked detours that drivers may choose like Rt. 837, Allegheny River Boulevard, or Forbes Avenue through Squirrel Hill to see if any adjustments should be made along those routes. The dates for the 25 day closure next summer aren't locked in yet and Thompson says it will depend on how things go with construction and weather, but it will definitely be taking place from mid to late summer next year.
Yahoo
04-08-2025
- Yahoo
Jacksonville Police Dept. concludes speeding enforcement campaign with 32 tickets
JACKSONVILLE, Ill. (WCIA) — The Jacksonville Police Department issued more than 30 speeding tickets during a recent campaign to crack down on drivers going over the speed limit. The Department conducted the campaign between July 8 and Aug. 1 under the tagline 'Speeding catches up with you.' It was part of a statewide campaign involving multiple law enforcement agencies, the Illinois Department of Transportation and the Illinois State Police. Champaign Police Dept. announces results of speed awareness campaign The department released the results of that campaign via Facebook on Monday. Officers issued 32 speeding tickets while also issuing tickets or arrests for three people with suspended or revoked licenses and for one uninsured motorist. 'We continue to urge all drivers traveling through our community to slow down, obey speed limits and drive responsibly,' Chief Doug Thompson said in a statement. 'Every decision you make behind the wheel matters — it's truly not a game.' Thompson's quote and the 'Speeding catches up with you' campaign align with IDOT's broader 'It's Not a Game' initiative. IDOT also provided the highway safety funding that went into Jacksonville's campaign. Copyright 2025 Nexstar Media, Inc. All rights reserved. This material may not be published, broadcast, rewritten, or redistributed. Solve the daily Crossword
Perth Now
30-07-2025
- Politics
- Perth Now
Perth council unimpressed with boring new road names
What's in a name? Quite a lot according to the City of Fremantle, which has put off supporting an unimpressive selection of street names for a new subdivision. The council voted unanimously at its July 23 meeting for a two-week deferral on considering 10 potential street names in Development WA's subdivision of the former TAFE college site on Grosvenor Street in Beaconsfield. The proposed road names were Observation Drive and Explore, Insight, Maven, Veritas, Enrich and Athena lanes, with Mentor, Stencil and Verve as back-up options. They were based on a theme of 'knowledge and wisdom' recognising the former college. The Landgate Geographic Names Team has the final say on street names. Mayor Hannah Fitzhardinge said she was 'not really thrilled' by the proposed names. She asked if the city could put off its recommendation for two weeks and suggest names from its road names register that were already approved. 'We have a bunch of names that have been sitting on a register for a significant period of time. They're not going to go anywhere unless we get new roads to name,' she said. 'And we don't get them that often.' Cr Doug Thompson agreed it would be a good opportunity to use names from the register. 'I would prefer to actually see some some local, let's say Aboriginal, names in there and I would also prefer to see some names that are on a register that have been there a long time, that are of local people that are well worth consideration,' he said. Cr Ben Lawver said the city might have missed the boat as it had supported an education theme for street names in the subdivision in February. Although he voted for the deferral, Cr Geoff Graham did not believe it was worth the effort to come up with alternative names. 'Within 24 hours, those names on the street signs, no one's going to give two hoots what they're called. That's the name of it and that's it,' he said.
Business Wire
24-06-2025
- Business
- Business Wire
Medallia Client TransUnion Earns Award for Excellence in Customer Experience
PLEASANTON, Calif.--(BUSINESS WIRE)-- Medallia, Inc., the global leader in customer and employee experience, today announced that long-standing client TransUnion (NYSE: TRU) has won the 2025 Gold Stevie® Award for Customer Service Team of the Year - Recovery Situation in the Financial Services category. The award recognizes the achievements of contact center, customer service, business development, and sales professionals who deliver outstanding CX and accelerate business outcomes. 'Medallia has transformed the way we understand and respond to our customers," said Doug Thompson, Senior Vice President of Consumer Operations Support at TransUnion. 'The Stevie Award recognition reaffirms our vision and commitment to our consumers, while motivating our teams to enhance the experiences we provide. It also serves as an acknowledgement of the massive improvements made in our consumer engagement,' said Doug Thompson, Senior Vice President of Consumer Operations Support at TransUnion. 'Medallia has transformed the way we understand and respond to our customers. Their powerful analytics and real-time feedback capabilities have empowered our team to deeply analyze omnichannel customer interactions, rapidly pinpoint the root causes of friction, and drive continuous improvements that have meaningfully elevated our customer experience.' TransUnion's CX initiative, which provides contact support services for more than one billion consumers, is centered on delivering a frictionless, premium, and globally consistent experience. In 2022, the company identified a need for major CX transformation, with consumer satisfaction scores (CSAT) in the low-to-mid 60s. Recognizing the critical role of credit reporting in daily life, TransUnion implemented a three-pronged strategy: Shifted agent support from 90% vendor-based to over 60% in-house teams Expanded engagement channels, launching messaging and social media listening, with messaging now accounting for nearly 50% of real-time contact volume Applied Six Sigma methodologies to simplify interactions, reducing agent tiers from four to two and improving first-contact resolution With Medallia Experience Cloud as a cornerstone of its CX program, TransUnion has transformed its business from January 2023 to January 2025: CSAT increased by 19% points (across 900,000+ surveys), over 80% of consumer feedback is now positive, and resolution rates and agent satisfaction both improved by 18% points. 'We're thrilled to see TransUnion recognized by the Stevie Awards for its innovative customer experience transformation during a time when the stakes are so high in financial services,' said Mark Bishof, CEO at Medallia. 'TransUnion has done an incredible job elevating the consumer experience across channels and the impact is clear. The business is well-positioned to succeed in delighting its customers and accelerating its growth. We're proud to be a part of its incredible CX journey.' TransUnion uses Medallia Experience Cloud to actively listen to and act on the wealth of real-time customer feedback gathered across channels. Managers, team leaders, and agents can review the feedback from their interactions daily, allowing them to learn and adjust strategies to help their customers succeed sooner. Using Medallia's technology, TransUnion's CX team can more accurately measure how CSAT scores and other metrics have changed over time and with text analytics, they can see how sentiment has changed with every enhancement. To learn more about how brands like TransUnion transform customer feedback from the contact center into actionable insights, visit: About TransUnion (NYSE: TRU) TransUnion is a global information and insights company with over 13,000 associates operating in more than 30 countries. We make trust possible by ensuring each person is reliably represented in the marketplace. We do this with a Tru™ picture of each person: an actionable view of consumers, stewarded with care. Through our acquisitions and technology investments we have developed innovative solutions that extend beyond our strong foundation in core credit into areas such as marketing, fraud, risk and advanced analytics. As a result, consumers and businesses can transact with confidence and achieve great things. We call this Information for Good® — and it leads to economic opportunity, great experiences and personal empowerment for millions of people around the world. About Medallia Medallia is the pioneer and market leader in customer, employee, citizen, and patient experience. As the leading enterprise experience platform, Medallia Experience Cloud is the mission-critical system of record that makes all other applications customer and employee aware. The platform captures billions of experience signals across interactions including all voice, video, digital, IoT, social media, and corporate-messaging tools. Medallia uses proprietary artificial intelligence and machine learning technology to automatically reveal predictive insights that drive powerful business actions and outcomes. Medallia customers reduce churn, turn detractors into promoters and buyers, create in-the-moment cross-sell and up-sell opportunities, and drive revenue-impacting business decisions, providing clear and potent returns on investment. For more information visit © 2025 Medallia, Inc. All rights reserved. Medallia®, the Medallia logo, and the names and marks associated with Medallia's products are trademarks of Medallia. All other trademarks are the property of their respective owners.
CTV News
17-06-2025
- Politics
- CTV News
Isabelle Skalski elected city councillor of Osgoode ward
Voters in the rural ward of Osgoode have chosen Isabelle Skalski to be their new city councillor. Unofficial results on the City of Ottawa website at 8:30 p.m. show Skalski as the declared winner of the special byelection with 34.01 per cent of the vote. Doug Thompson, who previously served three terms as the city councillor for the ward until 2014, finished second with 22.60 per cent of the vote. Colette Lacroix-Velthuis came closely behind at 22.55 per cent. Turnout was 24.17 per cent with 6,223 ballots cast. Skalski resides in the community of Greely and has two decades of experience as a public servant, according to her website. She currently serves as the president of the Greely Community Association. Her website says she will fight for well-maintained roads, core services, low taxes, less red tape and safer streets at City Hall. The City of Ottawa held the byelection on Monday to replace George Darouze, who resigned in March after being elected the MPP for Carleton in the provincial election. This is the fourth byelection to fill a vacant council seat since the City of Ottawa's amalgamation in 2001. Unofficial results for Ward 20 Osgoode Ward (percentage):
