Latest news with #DrMohanadAlShaikh
Zawya
02-07-2025
- Business
- Zawya
Johnson Controls Arabia first Saudi company to earn all four ISO customer satisfaction certifications
Jeddah, Saudi Arabia – Johnson Controls Arabia (JCA) has achieved a historic milestone in customer service excellence, becoming the first and only Saudi company to earn all four ISO certifications in customer satisfaction, for the fourth consecutive year. This accomplishment positions JCA as a national and regional leader in building meaningful, technology-driven customer experiences that consistently exceed expectations. These globally recognized certifications, focused on codes of conduct, complaint handling, dispute resolution, and performance monitoring, reflect a deeply embedded culture of customer-first excellence. At JCA, customer satisfaction isn't treated as a goal, it is an operational philosophy, driven by people, processes, and increasingly, technology. 'To lead in customer service, you must lead in innovation,' said Dr. Mohanad AlShaikh, CEO of Johnson Controls Arabia. 'The drive for customer satisfaction isn't just a strategy, it's in our DNA. This conviction runs deep across the organization, not only from the top down but also from the bottom up, with every team member playing a vital role in delivering exceptional experiences. Our people are at the heart of everything we do, and their passion and performance have been instrumental in our continued success.' JCA was also certified as a Great Place to Work® for the second consecutive year, a testament to the company's thriving culture and employee-first mindset. In parallel, ongoing professional development programs have empowered JCA's teams with the knowledge and tools to perform at their best, enhancing morale, performance, and the overall customer journey. A customer-centric strategy, focused on anticipating client needs and personalizing every interaction, has further elevated satisfaction levels and long-term loyalty. JCA's leadership in service has also earned it 'Excellence in Customer Service Awards' – under the category 'Organization of the Year' from the Business Intelligence Group. A testament to the company's ability to combine operational rigor with meaningful customer relationships. With over 2,900 employees and operations across 5 countries, Johnson Controls Arabia delivers high-efficiency HVAC, fire, security, and smart building technologies. Backed by an ISO-certified customer care operation and a localized manufacturing hub in King Abdullah Economic City, where over 80% of its sales are Saudi-made, JCA continues to drive national progress in sustainability, industrial capability, and service excellence. This milestone aligns directly with the goals of Saudi Vision 2030, contributing to the transformation of local industries, the elevation of service quality, and the positioning of Saudi companies as global leaders in both manufacturing and customer care.
Zawya
20-06-2025
- Automotive
- Zawya
Johnson Controls to operate YORK cooling system at Ceer's Saudi facility
Saudi Arabia - Johnson Controls Arabia, a global leader in HVAC systems, smart building controls, and energy efficiency, has signed a strategic agreement with Modern Building Leaders (MBL) to supply and operate a fully integrated YORK cooling system for the new Ceer manufacturing facility. This marks a significant step forward in the evolution of industrial technology in Saudi Arabia and supports the kingdom's pioneering end-to-end electric vehicle brand. Under this partnership, Johnson Controls Arabia will deliver a comprehensive cooling solutions powered by cutting-edge YORK technologies, including 12 chillers, various cooling units, with a total capacity of 33,000 TR. The CEER facility, located in King Abdullah Economic City, is a foundational project in the development of Saudi Arabia's electric vehicle sector. It aims to produce world-class electric cars with a focus on sustainability, efficiency, and advanced technology. On the key milestone, CEO Dr Mohanad AlShaikh said: "We are proud to play a role in this ambitious national project that reflects our commitment to delivering smart, sustainable solutions aligned with Saudi Vision 2030. Our success in this initiative demonstrates the trust our partners place in YORK's technical strength and reliability, and our ability to provide integrated solutions that rival the world's leading providers, driven by expert engineering teams, fast execution, and excellent after-sales support." This achievement coincides with the launch of the region's first YORK air-cooled chiller production line with 600-ton capacity at the YORK manufacturing complex in King Abdullah Economic City, Jeddah. It was accompanied by the opening of the Kingdom's first AHRI-certified performance testing laboratory for air-cooled chillers of this capacity, reinforcing Saudi Arabia's role as a regional hub for innovation in the cooling and HVAC sector. The inauguration was attended by senior executives from all stakeholders, including Modern Building Leaders CEO Tareq Telmesani and Mohamed Fathy El Bordany, Plant Facility and Maintenance Director at Ceer. Johnson Controls Arabia said this collaboration marks a strategic milestone in its journey, strengthening its position as a key partner in major manufacturing projects across the kingdom. This also reinforcing its role in advancing industrial infrastructure with high-efficiency, sustainable cooling solutions that meet the highest global standards, it added. Copyright 2024 Al Hilal Publishing and Marketing Group Provided by SyndiGate Media Inc. (
